Hayes Cottage Nursing Home

Grange Road, Hayes UB3 2RR
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9.7 64 Reviews
  • Hayes Cottage Nursing Home, Hayes
Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning disabilities.

Respite and palliative packages are also available at Hayes Cottage, which has its own dementia unit, 24 hour nursing cover and strong links with local health professionals.

A day room and conservatory add to the homely comforts, with many social gatherings and entertainments ensuring there is much residents to enjoy.

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Care Provided by Hayes Cottage Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Hayes Cottage Nursing Home Ltd
  • Person in charge
  • Monica Rasura (Home Manager)
  • Admission Criteria
    • Admission follows a full care and nursing needs assessment
    • Ages 40+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Hayes Cottage Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £1,800
    • Self-Funded Nursing Care £1,598 – £1,800
    • Self-Funded Nursing Dementia Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Care £1,600 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,799

  • Fess is based on Pre- Assessments and Care needs.
  • (these prices are only a guideline, please contact Hayes Cottage Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Viewing visits can be booked with them through the Reception, which is open from 9am - 5pm.


  • Parking

  • They have on-site Parking available.


Hayes Cottage Nursing Home Reviews (64)

Total of 64, showing 41-60
9.7

Hayes Cottage Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 33 reviews in the last 2 years. Over all time Hayes Cottage Nursing Home has 64 reviews.

Overall Experience

  • 45
  • 16
  • 3
  • 0
  • 0

Date Published

64
4
8
33
31

Review from C B (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the staff at Hayes Cottage they are wonderful from the moment mum entered the end of life centre. Everyone is so caring and friendly, not just to the patient but so much to the family too. Unfortunately, we didn't make it in time for mums passing, but the staff nurse on duty stayed with
her holding her hand so she wasn't alone. I can't thank them enough, especially during the pandemic too.

Reply from Admin, Hayes Cottage Nursing Home, Admin at Hayes Cottage Nursing Home

Dear C B, thank you for taking the time to write this review and for your kind words. We will definitely share this with all our staff who will be touched to read this. Kind Regards Admin, Hayes Cottage Nursing Home Management


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Review from Mary C (Respite Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I entered Hayes Cottage Nursing Home with a short time to live. I was unable to leave my bed or walk. After 4 months, a member of the care staff gave me the confidence to walk again. He took an interest after each physio visit with words of encouragement. So, the care staff are excellent. I'm leaving
here a healthy person.

Reply from Admin Hayes Cottage Nursing Home, - at Hayes Cottage Nursing Home

Dear Mary, thank you for taking the time to write this review and for your kind recommendation. We will definitely share your feedback on activities with management with hope to improve the quality of care we can provide. Kind Regards Admin, Hayes Cottage Nursing Home


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Review from V H (Wife of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the nursing home for the final year of his life. He was always treated with respect and dignity. His needs were reassessed as his condition worsened, and I was always consulted. He received the best of care from nurses and carers. After lockdown, I was able to see him on Skype and
had regular contact over the telephone with staff to discuss his condition. I was always treated with respect and dignity, and also kindness, especially at the end of his life.

Reply from Admin, Hayes Cottage Nursing Home, - at Hayes Cottage Nursing Home

Dear VH, thank you for taking the time to write this review and for your kind words. We will definitely share this with all our staff who will be touched to read this. Kind Regards Admin, Hayes Cottage Nursing Home Management


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Review from Carole J (Daughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was moved from Hospital to Hayes Cottage Hospital in her final days in Sept 2019. The support and care she and my family received from the moment we arrived was amazing - the Hospice staff running the palliative area, in particular, were patient, attentive and always had time for us as we
tried to navigate the very worst of times. The lovely gardens to the rear of the hospital also gave us a much-needed escape from the intensity of those last days. For us to have had to remain in the noisy and cramped chaos of the hospital would have been very distressing, but the peaceful calm and care offered by the move to Hayes Cottage Hospital allowed our family the time, space and comfort to properly farewell my mother.

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Review from P C (Husband of Resident) published on 26 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was looked after with professional care and compassion, attending her needs and checked on regularly. It gave the family reassurance she was in good hands.

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Review from Jodi H (Daughter of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The teams care of my mum has been exemplary. Nothing has been too much trouble for them and they've been very supportive of the family as well.

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Review from Denise S (Niece of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely impressed and very happy with the care my aunt has received and is receiving, as well as with Hayes Cottage itself. The staff are always very happy and efficient and seem very dedicated. Whenever we turn up to visit my aunt we always find her to be very clean and comfortable and
well looked after. The home too is always very clean and fresh and well maintained. All the staff; management, nursing, admin, carers, etc. are always happy to speak with us if we need to ask anything.
We would certainly recommend Hayes Cottage.

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Review from T S (Daughter of Resident) published on 7 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Primrose are a family, providing love, compassion, great care and respect.
They learn about the family and their needs offering friendship and support.
During the final stages mum was pain-free, calm and dignified which left us able to have memories of beauty.
Thank you to this family
each and every one of you regardless of your job you are all amazing.

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Review from Sammi G (Niece of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie came to Hayes cottage after she was discharged from the hospital. When she first arrived her mobility was extremely limited and she was depressed. Since being at Hayes both her mental health and mobility have improved. The staff are very friendly and always greet you with a smile. Most of
the carers will go above and beyond to help you if assistance is required. The bedrooms could do with a fresh coat of paint, however, that is a minor detail. I cannot fault the love and care the staff give to the residents and family visiting. They offer plenty of activities for residents and often invite family for those special occasions (Easter, Christmas etc.) I used to be a carer and I can honestly say this is one of the best care homes I have been in.

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Review from Jennifer C (Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good quality care and staff are very good and friendly and meet my criteria.

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Review from Jacqueline B (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to this nursing home last July. The staff have been so supportive with me and him. I very highly recommend Hayes Cottage Nursing Home.

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Review from Raymond A (Brother of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was transferred to Hayes Cottage from hospital during February - she was noticeably happier immediately she moved in. Whilst the atmosphere was relaxed, the staff were extremely efficient and so so caring. It was a pleasure to go there to visit my sister - always greeted. Absolutely brilliant.
My sister was bedridden so made no use of any facilities.

Reply from Mandy Atkins, MARKETING ,RESIDENTS & RELATIVES LIAISON MANAGER at Hayes Cottage Nursing Home

Thank you for your kind comments, they are much appreciated, I will pass on to our staff.


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Review from J O (Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, I was met by the staff members who made me feel welcome. They are caring, devoted and nothing is too much trouble. They listen to what is asked, advise and do their very best to make like and our stay pleasant and comfortable.
The nursing home is well and efficiently run blending good practice
with kindness and quality care. Day and night staff are excellent, supportive and achieve what they set out to do, quality nursing, emotional and physical support. I bless the day I came here. In spite of my food allergies, they do a great job.

Reply from Mandy Atkins, MARKETING ,RESIDENTS & RELATIVES LIAISON MANAGER at Hayes Cottage Nursing Home

We thank you for your kind comments, very much appreciated, so glad the staff are taking good care of you.


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Review from Des H (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care provided to my mum. Information is always forthcoming.
One staff member, in particular, is very helpful and informative. The home could benefit from more people like this young lady.

Reply from Mandy Atkins, Marketing, Residents & Relatives Liaison Manager at Hayes Cottage Nursing Home

Thank you for your review.


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Review from Thomas D (Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent room with an ensuite tiled shower/toilet. I have been in this room for two months, but in the nursing home since July 2018. I am personally satisfied with the accommodation, food and activities which includes a trip to Brighton, visit the zoo, special fish and chip luncheon with entertainment,
visit to local shopping centre, luncheon in the park, Christmas pantomime. There is a large garden for exercise, a lounge with a library and a large conservatory where voluntary organised games at Bingo, Skittles, ball and balloons are played, including light exercises.

Reply from Mandy Atkins, MARKETING ,RESIDENTS & RELATIVES LIAISON MANAGER at Hayes Cottage Nursing Home

Thank you for your kind review, we are happy that you're pleased with your new room, our daily activities and continue with our regular trips out because this is what you love most of all.


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Review from Lisa P (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hayes Cottage have looked after my dad very well at end of life.
They have been very kind to him even being patient when he's been a bit demanding.
The nurses are great and some of the staff are amazing.

Reply from Mandy Atkins, MARKETING ,RESIDENTS & RELATIVES LIAISON MANAGER at Hayes Cottage Nursing Home

Thank you for your kind compliments, will let the staff know, very much appreciated


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Review from Nick M (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last eight weeks of his life at Hayes Cottage and received excellent palliative care in the Primrose Suite. I was extremely happy with the constant care and attention given. My father was treated with dignity and respect and I witnessed the same treatment to other residents at all
times.
From entering the building, every staff member was friendly and respectful.
I cannot praise the nurses and care staff highly enough; they do a fantastic job. I am unable to rate the activities or management - no experience of them.

Reply from Divya Din, HR Manager at Hayes Cottage Nursing Home

Thank you for your compliments. I will ensure that the staff are updated. Treating everyone with dignity is part of our culture at Hayes Cottage.


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Review from Barbara N (Friend of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff seemed very caring and the hospital had a warm friendly feel about it.

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Review from Gladys P (Friend of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was there many years ago. I've been several times before. This is the best place in Middlesex.

Reply from Divya Din, HR Manager at Hayes Cottage Nursing Home

Thank you for your feedback. I have congratulated our staff for their input.


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Review from Linda H (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff were excellent. They showed friendliness to my Mother and also to us. We would recommend Hayes Cottage nursing home.

Reply from Divya Din, HR Manager at Hayes Cottage Nursing Home

It was our pleasure - thank you for your compliments. I will let the staff know.


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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Hayes Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Hayes Cottage Nursing Home is calculated as follows: ( (270 Excellents x 5) + (105 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 385 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hayes Cottage Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Monica

Monica Rasura

Job Title: Home Manager

Joined: 2022

A career as a care home manager is fulfilling and rewarding. I help patients and residents when they are vulnerable.


As a care home manager, I am responsible for the performance of the care team, which means I need to unite all staff to improve residents’ everyday lives. Consequently, it’s vital to lead by example and have a strong presence in the home.


I am experienced in a range of different skills and abilities such as staff management, working with residents/patients and their families, financial management, liaising with different professionals and organizations, and working with regulatory and inspection bodies.


Abhishek

Abhishek Kumar

Job Title: Business Support Manager

Joined: 2022

Abhishek's role combines financial management, procurement expertise, and a strong focus on revenue generation and optimization. He have a strategic mindset, excellent negotiation skills, and the ability to identify and capitalize on opportunities to increase the group's income.


Alexandra

Alexandra Mateiciuc

Job Title: Deputy Manager

Joined: 2022

In charge of clinical team/clinical audits/assessments.


A deputy manager is responsible for assisting a home manager or an executive in the management and operations of our care home. I help to plan, develop, implement and oversee company programs and initiatives. I also coordinate with other departments, handle administrative duties, perform human resource tasks, and motivate staff.


As a Deputy manager, I have a high level of responsibility within the organization and have various skills that help them carry out my roles/duties effectively.


Mandy

Mandy Atkins

Job Title: Marketing & Residents/Relatives Liaison Manager

Joined: 2022

IN CHARGE OF MARKETING/PR...LIAISON FOR RESIDENTS/RELATATIVES...INVOLVED WITH FUNDRAISING AND EVENTS.


An activities coordinator is responsible for organising social activities in a care home.


Being an activity coordinator, we schedule group activities for our residents!


The role of an activities coordinator is an important one as we are responsible for organising activities within the care home, excursions out of the home, arranging the calendar of events, encouraging the residents’ participation and aiming to ensure there is a suitable variety of accessible activities available to focus on both their physical and mental well-being.


Dan-Traian

Dan-Traian Carabas

Job Title: Maintenance Lead

Joined: 2023

Maintenance/Fire Marshall/Safety Audits.


Lorraine

Lorraine Welch

Job Title: Kitchen Chef

Joined: 2004

Our hospitality team prides itself on making mealtimes a special social occasion for everyone to enjoy. In our homes, meals are as much about providing nutritious, delicious food as they are about enjoying a social occasion. Our dining rooms are immaculately set in a relaxed and happy environment as we consider meals to be a socially important part of your day.


Our menu is varied seasonally, offering choices as well as being suited to individual dietary requirements and tastes.


We are proud to also be able to provide private dining facilities should you wish to celebrate a special occasion with your loved ones.


Rita

Rita Mutanda

Job Title: Administrator

Joined: 2024

Home Administrator is a job title that refers to an administrative support role that is essential in running homes efficiently and providing care to residents.


Home Administrators work with a variety of systems and processes to support different elements of the business, such as payroll and HR.


It is an exciting role where no two days are the same, with kindness and Resident wellbeing at the heart of every task you do.