Fess is based on Pre- Assessments and Care needs.
Viewing visits can be booked with them through the Reception, which is open from 9am - 5pm.
They have on-site Parking available.
Hayes Cottage Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 33 reviews in the last 2 years. Over all time Hayes Cottage Nursing Home has 64 reviews.
Review from S C (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Divya Din, HR Manager at Hayes Cottage Nursing Home
Thank you for your compliments. We strive to do our best and to be the best.
Facilities
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Cleanliness
Treated with Dignity
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Value for Money
Review from L K (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from Maria D (Daughter of Resident) published on 3 February 2017
Submitted via Website •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from Christine W (Daughter-in-law of Resident) published on 8 November 2016
Submitted via Website •
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Overall Experience
3.0 out of 5
Reply from Alyshba Jivraj, Director at Hayes Cottage Nursing Home
I am very sorry to hear that you have had problems with communicating with us here at Hayes Cottage. We pride ourselves on being completely transparent and delivering all information as needed very promptly and can only apologise that you have been made to feel otherwise.
I assure you that all of our staff are fully trained and dedicated to providing the best possible care to our Residents.
We have recently had a change in Management at Hayes Cottage and would be very happy to arrange a meeting with you so that you may meet our new, very friendly Manager who will be able to help address any concerns that you may have around your Mother-in-Law’s care.
Please do get in touch if you would like to discuss this further.
We thank you for your feedback.
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Treated with Dignity
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The Review Score of 9.7 (9.670) out of 10 for Hayes Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.670 for Hayes Cottage Nursing Home is calculated as follows: ( (270 Excellents x 5) + (105 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 385 Ratings = 4.67
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hayes Cottage Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Sep 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
A career as a care home manager is fulfilling and rewarding. I help patients and residents when they are vulnerable.
As a care home manager, I am responsible for the performance of the care team, which means I need to unite all staff to improve residents’ everyday lives. Consequently, it’s vital to lead by example and have a strong presence in the home.
I am experienced in a range of different skills and abilities such as staff management, working with residents/patients and their families, financial management, liaising with different professionals and organizations, and working with regulatory and inspection bodies.
Job Title: Business Support Manager
Joined: 2022
Abhishek's role combines financial management, procurement expertise, and a strong focus on revenue generation and optimization. He have a strategic mindset, excellent negotiation skills, and the ability to identify and capitalize on opportunities to increase the group's income.
Job Title: Deputy Manager
Joined: 2022
In charge of clinical team/clinical audits/assessments.
A deputy manager is responsible for assisting a home manager or an executive in the management and operations of our care home. I help to plan, develop, implement and oversee company programs and initiatives. I also coordinate with other departments, handle administrative duties, perform human resource tasks, and motivate staff.
As a Deputy manager, I have a high level of responsibility within the organization and have various skills that help them carry out my roles/duties effectively.
Job Title: Marketing & Residents/Relatives Liaison Manager
Joined: 2022
IN CHARGE OF MARKETING/PR...LIAISON FOR RESIDENTS/RELATATIVES...INVOLVED WITH FUNDRAISING AND EVENTS.
An activities coordinator is responsible for organising social activities in a care home.
Being an activity coordinator, we schedule group activities for our residents!
The role of an activities coordinator is an important one as we are responsible for organising activities within the care home, excursions out of the home, arranging the calendar of events, encouraging the residents’ participation and aiming to ensure there is a suitable variety of accessible activities available to focus on both their physical and mental well-being.
Job Title: Maintenance Lead
Joined: 2023
Maintenance/Fire Marshall/Safety Audits.
Job Title: Kitchen Chef
Joined: 2004
Our hospitality team prides itself on making mealtimes a special social occasion for everyone to enjoy. In our homes, meals are as much about providing nutritious, delicious food as they are about enjoying a social occasion. Our dining rooms are immaculately set in a relaxed and happy environment as we consider meals to be a socially important part of your day.
Our menu is varied seasonally, offering choices as well as being suited to individual dietary requirements and tastes.
We are proud to also be able to provide private dining facilities should you wish to celebrate a special occasion with your loved ones.
Job Title: Administrator
Joined: 2024
Home Administrator is a job title that refers to an administrative support role that is essential in running homes efficiently and providing care to residents.
Home Administrators work with a variety of systems and processes to support different elements of the business, such as payroll and HR.
It is an exciting role where no two days are the same, with kindness and Resident wellbeing at the heart of every task you do.
