Heatherwood Care Centre

47 Foxley Lane, Purley CR8 3EH
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8.8 27 Reviews
  • Heatherwood Care Centre, Purley
Heatherwood Care Centre is dedicated to providing:

· High-quality residential dementia care and personal care

· A safe and friendly home

· A clean and homely ambience

· An enhanced quality of life

If you are considering a care home and planning for peace of mind, there’s nothing more reassuring than finding someone you can really trust.

Heatherwood Care Centre is a long-established, small, family-run concern which has earned an excellent reputation for the highest standard of care.

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Care Provided by Heatherwood Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 23 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aurea Mendoza (Manager)
  • Admission Criteria
    • Pre-assessment
    • Ages 50+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Heatherwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £2,000 – £2,500
    • RESPITE Self-Funded Residential Dementia Care £2,200 – £2,700
  • (these prices are only a guideline, please contact Heatherwood Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours are very flexible to ensure that families and their loved ones always are always able to be together.


  • Parking

  • There is ample off street parking for 10 cars.


Heatherwood Care Centre Reviews (27)

Total of 27, showing 1-20
8.8

Heatherwood Care Centre has a Review Score of 8.8 (8.757) out of 10, based on 7 reviews in the last 2 years. Over all time Heatherwood Care Centre has 27 reviews.

Overall Experience

  • 13
  • 11
  • 2
  • 1
  • 0

Date Published

27
1
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7
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Review from Dammi A (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum is receiving a great support as always. When we visit mum, we see the nice things. Well supported team members. One of the staff who helped mum today was very kind and respectful with dignity for out meal. Great pleasure to see such kind, well supportive staff. Thank you.

Reply from Klyde Mendoza, Deputy Manager at Heatherwood Care Centre

Dear Madam, Thank you so much for the wonderful review and the trust you and your family place in allowing us to look after your loved one. I will share this feedback with the staff, whom I'm sure will very much appreciate this! Kind Regards.


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Review from B F (Friend of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is very good everyone caring and kind.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Thank you most kindly for the wonderful review. I will be sharing this feedback with the entire team. Kind Regards


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Review from C D (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our dad receives. He likes it here and is content. The staff are all very helpful and friendly.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Thank you so much for your feedback, which is valued. I will certainly be sharing this with the entire team here at Heatherwood. Kind Regards.


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Review from K L (Ex Family Member) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The manager who does the absolute minimal in terms of customer-facing care ignored my emails on more than one occasion, and still hasn't replied 4 months later!. No reassurance, energy or enthusiasm when I have spoken with her. The nursing staff is very considerate and knowledgeable. Care Assistants
are helpful, although they often have limited knowledge of the resident's likes and dislikes.
Internet is very poor, even phone calls lose reception, or crackle during a call.
The garden is very high-fenced. No views across any horizon which is important for reality and calming by my relative. Feels hemmed in.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Sorry to hear that you are unhappy with responses to our emails - your queries have always been directed to your loved one's Social Worker for a resolution as the Power of Attorney for Health is not with yourself. I know this is frustrating. The social worker for your loved one is fully aware. We are pleased to see your comments regarding the care staff. Prior to a resident moving into one of our homes we always encourage loved ones to visit first to ensure they are happy with all areas. This was the case for you - we haven't made any alterations to the garden or views. Like any home we can have issues with the internet at times unfortunately, the network provider have been upgrading their network, as we have experienced service issues as well.
We take on board any feedback and are happy to meet to discuss the matter further.
Kind Regards
Iyoka Woodhouse.


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Review from A K (Cousin of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good overall experience, she enjoyed everything

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Thank you for your kind words, which we will certainly be passing onto the staffing team.


Kind Regards
Aurea Mendoza


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Review from Portia E (Relative of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very happy here. All the staff are very nice and friendly. I will be very happy for my Mum to come back in the future.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Dear Madam,
Thank you most kindly for your words. It was our pleasure looking after your Mum during her respite. We're also really happy as a team that youre happy for Mum to come back should the need arise.
Kind Regards
Aurea Mendoza


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Review from Carol C (Wife of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband has been at Heatherwood Care Centre, he seems to be happy and settled. He often talks about the staff being kind and friendly.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Dear Carol,
Thank you so much for taking the time to complete the review. We very much appreciate the kind comments.
I will certainly be passing on these comments to the staffing team.
Kind regards.


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Review from A B (Wife of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Majority of staff are kind, considerate and caring. A few prefer to be on their mobiles than look after/interact with residents. The main problem is that English is not the staff s first language which makes understanding difficult for visitors but especially difficult for their clients. the manager
is always supportive. The day room is drab and dreary and the curtains are always closed. My husband's room is functional but very narrow and characterless with a very small metal locker used as a wardrobe. The home is very clean. the garden is well maintained. My husband enjoys the food. I find this home small and cramped, dull and claustrophobic rather than bright, airy, cheerful and spacious. Not worth the obscene amount of money we're paying.

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Review from Marie P (Wife of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherwood Care Centre has provided my husband with care and attention over the past year. I have been more than satisfied with his care and the staff are outstanding.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Thank you for the wonderful words, they certainly mean a lot to the entire team. I will be sure to pass on these comments. It's our pleasure to help.
Aurea Mendoza - Registered Manager


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Review from Caroline H (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are well informed of what mum has been doing or not doing. We are kept informed with updates and emails and the newsletter, enabling us to see what Mum has been up to. We usually receive a warm welcome and information shared before Mum is brought to us. It's nice that the manager always comes to
say hello too. The carers all seem pleasant and attentive. It is a shame that we have to sit in a small room when visiting and it would be nice if we could see Mum's room.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Thank you most kindly for the positive feedback, this is really appreciated. Our aim is to support your loved ones and the family.
Best Wishes.


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Review from P S (Son of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in so well at Heatherwood Care Centre. All the staff are very attentive and polite and it is so nice to know that Dad is well looked after.

Reply from Aurea Mendoza, Manager at Heatherwood Care Centre

It's wonderful to know that Dad has settled in so well and that you are happy with the care. I will certainly be passing on the kind words to the entire team.
Kind Regards
Aurea


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Review from A L (Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I enjoy the activities. I feel safe, and well looked after.

Reply from Daniela Oprea, Manager at Heatherwood Care Centre

It's wonderful to know that you are happy, well looked after and feel safe at Heatherwood. It's an honour and privilege that we are able to look after you and Heatherwood your Home. I will certainly be passing on your thanks and gratitude to the entire team. Daniela Oprea - Manager - Heatherwood Nursing Home.


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Review from Marie L (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff who take the time to chat. Various activities planned to keep the residents busy. Music is usually played in the main lounge or outside when the weather is good enough to sit in the large back garden. The food always looks lovely and the quantities are very good. I like the fact
that the lounge and bedrooms are carpeted as it makes it more homely. It is a modern, clean and spacious nursing home.

Reply from Daniela Oprea, Manager at Heatherwood Care Centre

Dear Marie, thank you for your kind words. I will certainly pass on these messages to the entire team. We all try our best, and looking after Mum and Dad is a pleasure and honour. These are difficult times and we are also deeply grateful for the immense support given by families. Kind Regards.


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Review from T C (Son of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always show a lot of care for mum. I always feel mum is safe and happy every time I visit. I would always recommend Heathwood to anyone looking for a good care home for their loved ones.

Reply from Daniella Oprea, Manager at Heatherwood Care Centre

Thank you most kindly for the kind words. I will be certain to convey these to the entire team. Regards Daniella,


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Review from Valerie T (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and they treat my mum with dignity. They have lots of activities.

Reply from Jewin Vellera-Edwin, Manager at Heatherwood Care Centre

Dear Valerie, thank you for those kind words. I will certainly pass on your comments to the staff, thank you for the trust and privilege of looking after Mum.


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Review from Genese I (Sister of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home is very well run, the staff are always kind and caring and look after my sister well and according to her needs. I am very happy with my sister being here.

Reply from Jewin Vellera-Edwin, Manager at Heatherwood Care Centre

Dear Genese, thank you so much for your kind words, I will certainly pass on your good wishes to the entire team. It's always a pleasure and honour to be given the responsibility to care. Best Wishes


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Review from Tracy W (Daughter-in-law of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has only been here a few weeks and she can be difficult and demanding but since being a resident here she seems much happier and calmer than she has been.

Reply from Jewin Vellera-Edwin, Manager at Heatherwood Care Centre

Dear Tracy, thank you for those kind thoughts, I will pass on these good words to the staff and the entire team at Heatherwood. It's a pleasure to take care of Mum.


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Review from Gilly K (Sister of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's early day's, however, what I have seen so far is very good. I am impressed with how well the home is managed. The carers are very good and they definitely care about their residents.
My brother is happy and relaxed in the home which is a huge relief to me. I would recommend this nursing home.

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Review from Dyana H (Friend of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has not been in Heatherwood for long yet, so my experience of his care etc. is limited. My impression is that the staff are very pleasant and caring and do their best with my friend, who is a lovely person, but can be difficult to manage and entertain. Having said that, I think that sometimes
(not always) the policy seems to be to contain the residents (albeit in a friendly and caring way) rather than try to expand or enhance their experience each day. I recognise that many of the patients, including my friend, have dementia at varying stages of severity, and this limits what diversions can be reasonably offered, so this may be an unfair comment.
Overall I think this appears to be a well run, nice nursing home and I do not have any worries about whether my friend is safe and cared for.

Reply from Jewin Vellara-Edwin, Manager at Heatherwood Care Centre

Dear Dyana, Thank you, for taking the time to comment, all the team at Heatherwood really appreciate this. I will certainly be passing on the comments.


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Review from Robbie M (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that my mum is very well looked after. The staff are excellent, friendly and very understanding. From management to nurses, care staff, I can't thank you enough. My mum is so happy which makes me happy.
Thanks to you all.

Reply from Jewin Vellara-Edwin, Manager at Heatherwood Care Centre

Dear Robbie, thank you for the kind words and comments noted on the quality of care, here at Heatherwood. I will be certain to pass on your comments to the entire team. We're deeply grateful and appreciative of the kind thoughts. Jewin Vellara-Edwin.


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Current Review Score: 8.8 (8.757)

Overview of Review Score

The Review Score of 8.8 (8.757) out of 10 for Heatherwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.157 for Heatherwood Care Centre is calculated as follows: ( (35 Excellents x 5) + (31 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.157

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Heatherwood Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Heatherwood Care Centre

What types of Care is Heatherwood Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heatherwood Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Heatherwood Care Centre have?

There are 23 Single Rooms.

What are the Facilities & Services at Heatherwood Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heatherwood Care Centre to the centre of Purley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.