Heatherwood Care Centre

47 Foxley Lane, Purley CR8 3EH
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8.8 27 Reviews
  • Heatherwood Care Centre, Purley
Heatherwood Care Centre is dedicated to providing:

· High-quality residential dementia care and personal care

· A safe and friendly home

· A clean and homely ambience

· An enhanced quality of life

If you are considering a care home and planning for peace of mind, there’s nothing more reassuring than finding someone you can really trust.

Heatherwood Care Centre is a long-established, small, family-run concern which has earned an excellent reputation for the highest standard of care.

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Care Provided by Heatherwood Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 23 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aurea Mendoza (Manager)
  • Admission Criteria
    • Pre-assessment
    • Ages 50+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Heatherwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £2,000 – £2,500
    • RESPITE Self-Funded Residential Dementia Care £2,200 – £2,700
  • (these prices are only a guideline, please contact Heatherwood Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours are very flexible to ensure that families and their loved ones always are always able to be together.


  • Parking

  • There is ample off street parking for 10 cars.


Heatherwood Care Centre Reviews (27)

Total of 27, showing 21-27
8.8

Heatherwood Care Centre has a Review Score of 8.8 (8.757) out of 10, based on 7 reviews in the last 2 years. Over all time Heatherwood Care Centre has 27 reviews.

Overall Experience

  • 13
  • 11
  • 2
  • 1
  • 0

Date Published

27
1
1
7
20

Review from Christine C (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived to view I was very anxious but was quickly put at ease by their help and kindness. Heatherwood has a very homely atmosphere making you feel welcome, all staff very attentive to residents needs, excellent care lots of activities, music especially good, food fresh and nutritious, clean
and very well maintained.

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Review from Kathy S (Daughter of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heatherwood management are excellent, communication between then and myself has improved immensely. All our wishes are carried out to the best of the staff's ability and any concerns we have are dealt with quickly and professionally.

Reply from Jewin Vellara Edwin, Manager at Heatherwood Care Centre

Dear Kathy, we are delighted for your feedback that you have provided to Heatherwood Nursing Home. We strive to do our best, and are deeply appreciative of the feedback. I will certainly be passing on these comments to the care team staff, again, if there is anything that we can do, always let us know.


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Review from Elaine T (Friend of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and always go the extra mile. Your service is wonderful. I feel happy with your service.

Reply from Jewin Vellara-Edwin, Manager at Heatherwood Care Centre

Dear Elaine, thank you for your feedback, which is very much appreciated. I will certainly be passing on these comments to the care team here at Heatherwood Nursing Home.


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Review from Joy C (Friend of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to see a friend and was pleasantly surprised at the quality of the rooms and communal areas. The home was very clean as were the residents. There is always a member of staff to answer any questions. It is a very happy atmosphere.

Reply from Jewin Vellara Edwin, Manager at Heatherwood Care Centre

Dear Joy, thank you for your review, which is much appreciated. It's always nice to hear the good things, and I will certainly be passing on these wonderful comments to the care team here at Heatherwood Nursing Home


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Review from V W (Resident) assisted by family/friend published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am happy in general with the care I receive.

Reply from Jewin Vellara Edwin, Manager at Heatherwood Care Centre

Thank you so much for your feedback which is most welcome. We strive to do our best, and really appreciate the comments, I will certainly be passing on the feedback to the care team.


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Review from Ann Marie C (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Heatherwood for 18 months now, when we first came to the home we were so happy with the cleanliness, staff friendly and caring. And we still are very happy. Mum has been so happy here, it's a really good home. We all feel at ease knowing my mum is being well looked after and we can
see mum smiling.

Reply from Jewin Vellera Edwin, Manager at Heatherwood Care Centre

Thank you for taking the time to share your experience of Heatherwood Nursing Home - Purley and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your Mother and I will certainly be passing on these compliments to all the staff at Heatherwood Nursing Home - Purley.


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Review from V T (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly.
Lots of activities.
Mum is treated with dignity.

Reply from Jewin Vellara Edwin, Manager at Heatherwood Care Centre

Thank you for taking the time to share your experience of Heatherwood Nursing Home - Purley and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your Mother and I will certainly be passing on these compliments to all the staff at Heatherwood Nursing Home - Purley.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.757)

Overview of Review Score

The Review Score of 8.8 (8.757) out of 10 for Heatherwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.157 for Heatherwood Care Centre is calculated as follows: ( (35 Excellents x 5) + (31 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.157

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Heatherwood Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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