Heathland Court Care Home

56 Parkside, Wimbledon, London SW19 5NJ
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9.4 81 Reviews
  • Heathland Court Care Home, London
Heathland Court is an elegant and spacious home situated in the leafy suburb of Wimbledon. It offers long and short-term residential, nursing and and dementia care.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

The home is surrounded by attractive, well-maintained gardens, originally a private house, you will find many of its original features, including traditional fireplaces and high ceilings inside the grand stone building. There is plenty of communal space, with five well-furnished lounges and a conservatory for residents and families to relax and socialise. The home also has a hostess that is always on hand and an in-house resident hairdresser that visits twice a week.

It’s close to local transport links, is a few minutes’ drive from the A3, has its own dedicated car park and benefits from a bus route stopping near the home, making an ideal location for visiting family and friends.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Heathland Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heathland Court Care Home.

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Care Provided by Heathland Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victor Njoku (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Heathland Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Heathland Court Care Home Reviews (81)

Total of 81, showing 1-20
9.4

Heathland Court Care Home has a Review Score of 9.4 (9.384) out of 10, based on 15 reviews in the last 2 years. Over all time Heathland Court Care Home has 81 reviews.

Overall Experience

  • 41
  • 32
  • 5
  • 1
  • 2

Date Published

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Review from J Z (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in your care home for nearly one year. She was looked after with such care and kindness by all the members of staff. When the time came for her to pass on, I was so touched to see her carers come in and talk to her and comfort her. I know Mum was happy in Heathland Court and I felt happy she
was there. I was always welcomed warmly into the home and felt part of it. I would recommend it to anyone looking for somewhere for their loved one.

Reply from Rosie Smith, Customer Advisor at Heathland Court Care Home

Hello and thank you for leaving such a positive review for the team at Heathland Court Care Home. Firstly, we would like to offer our condolences for the passing of your Mother and hope that you as a family are doing well. We are so pleased that your Mum felt happy within the home and that you would recommend it to anyone looking for care for a loved one. We are also touched by the close bond between your Mum and our carers and hope that that provided some comfort during an undoubtedly very difficult time. Thank you again for your kind words and best wishes.


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Review from Catherine S (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathland Court is a caring and well-run home with a regular team of staff who are trained and who take a personal interest in the residents. My mother has been at Heathland Court for eight months. She is completely nonverbal and unable to do anything for herself or let us know how she feels, so we
place a great deal of trust in the home to look after her and make sure she is comfortable and content. She has a bright, freshly decorated room which we have been able to set up with familiar things from home and Heathland Court has all the suitable equipment to enable the best care along with full-time qualified nursing staff on each floor and a consistent team of carers. We have appreciated getting to know the staff and the fact that there is a regular team with whom my mother has become familiar. The support staff looking after laundry, food and activities are equally caring and willing to help and we are very happy to have found Heathland Court.

Reply from Rosie Smith, Customer Advisor at Heathland Court Care Home

Hello and thank you for taking the time to leave Heathland Court such a wonderful review. We are thrilled that your Mother has settled into the care home so well over the last eight months. It is great to hear that the regular team of staff are so caring and that they take a "personal interest in the residents". We understand that it must have been a big transition for yourselves and your Mother and we are so pleased that the trust you have put in our staff is warranted and is paying off. It is lovely to hear that your Mother is "comfortable" and "content" and we are sure this will continue throughout her stay at Heathland Court.


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Review from L S (Niece of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt received very good care for the six months that she was a resident at Heathland Court. The staff were always very kind and attentive. I would recommend to anyone considering residential care.

Reply from Fran Donno, Customer Service Adviser at Heathland Court Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the high standards of care your Aunt received whilst in our care. It is always nice to hear words like "Kind" and "Attentive" being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Lorna W (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Mum's care is excellent, we have had some communication (or miscommunication) issues re hospital admissions. But overall we have managed to sort the updates out by email.
Can Mum be prepped at night to ensure she does not have a future aspiration pneumonia if at all possible, also can her stays
in hospital mean fees are adjusted at all.

Reply from Fran Donno, Customer Service Adviser at Heathland Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear that you are impressed overall with the care provided at Heathland Court Care Home. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from R T (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are grateful for the help and assistance that the staff have afforded our mother. Her needs are greater than we could provide and this has been met at all times. The fact that the staff are always polite and friendly, notwithstanding the on-going pressures they experience on a day to
day basis is also much appreciated.

Reply from Fran Donno, Customer Service Adviser at Heathland Court Care Home

Thank you for your kind words. It is always lovely to hear words like "Polite" and "Friendly" being used to describe our staff and it is always wonderful to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your Mother received the best possible care.


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Review from L B (Friend of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful staff. My friend is well cared for.

Reply from Grace Langfield, Customer Service Adviser at Heathland Court Care Home

We are very happy to hear you can feel at ease with your Friend in our care and thank you for your feedback. We are looking forward to seeing you again soon.


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Review from W J (Respite Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was in the home for a short stay. Although there were some good points, the daily care was often poor e.g. laundry arrangements were chaotic. The fortnight was spent hunting for clothes. The staff were often inexpert and untrained. While accidents and mistakes were bound to occur, there was a general
failure to apologise for these. It was an awkward not to have phones in the rooms and there was a lack of basic things like body cream and even soap. Approaches to the management were not fruitful.

Reply from Grace Langfield, Customer Service Adviser at Heathland Court Care Home

Thank you for your feedback. We have a genuine regard for all of our residents and are concerned to hear this. Our residents' health and well-being are an absolute priority so we will discuss your feedback with the home’s manager to help them continually improve their services.


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Review from F K (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the oldest daughter and power of attorney for my father. As soon as I walked into see the care home, I knew this was where I wanted my father to be. My feelings were spot on one month later he had settled, the staff are wonderful and caring. Clean and a safe place for my dad. Well done Heathland
Court Care Home.

Reply from David Mclean, Customer Service Adviser at Heathland Court Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and we hope Heathland Court care home did everything possible to make the transition as easy as possible for your father. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Nama K (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the carers in the home especially the ones on first floor who takes care of my dad. My dad is happy in the home, he is fed well, clean and comfortable. I feel very comfortable to leave my dad in capable hands.

Reply from Eden Tomlinson, Customer Service Adviser at Heathland Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from A L (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff here are always friendly and willing to oblige. Both receptionists are friendly and helpful. Keep up the good work.

Reply from Eden Tomlinson, Customer Service Adviser at Heathland Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing them with the best possible care.


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Review from Julie W (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic team that looks after my mum with care and dignity, a lovely room and a wonderful set of human beings that really do go the extra mile. The food needs an overhaul. You need to overhaul the choices and make it more appetising for everyone. Review the times so there is a gap in between them
more of a 9 am - 1.30 pm and then 6 pm. Swap around more at lunch to supper being more substantial. This food has to last till the morning.

Reply from Fran Donno, Customer Service Adviser at Heathland Court Care Home

Thank you for your lovely review. It is always nice to hear words like “Care” and “Dignity" being used to describe our staff. We will discuss your feedback regarding the food with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Sarah G (Relative of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit our aunt and was very impressed with the first impression of the home from the initial lady letting us in to the lovely lady who prepared the food and made us all some toast and tea as my husband is diabetic and needed to eat something. Our aunt seemed very happy and comfortable in her
room, we went on a look around with our cousin and saw some of the residents having a singalong and were also told by our cousin about the different entertainment that you provide. Everybody seemed very happy and content, well done to all the nursing staff for going to all the effort to keep the residents safe and content.

Reply from David Mclean, Customer Service Adviser at Heathland Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Aunt in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad you enjoyed your visit and hopefully we will see you again soon.


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Review from Linda B (Daughter of Resident) published on 17 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy with all the staff at Heathlands and particularly nursing staff who was wonderful and knowledgeable. It was good to see the same faces there every day, so not so many temping agencies.

Reply from David Mclean, Customer Service Adviser at Heathland Court Care Home

Thank you for your kind words. It is always nice to hear words like “wonderful” and “knowledgeable” being used to describe our carers. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from L S (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff made my mum's eightieth birthday very special. They made so much effort with organising a little party for her with the other residents. It was fantastic, thank you so much.

Reply from David Mclean, Customer Service Adviser at Heathland Court Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Heathland Court family. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from David H (Friend of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit the care home quite often and are always impressed with the staff, they are very caring and treat all residents with dignity. One staff member cheers us up, as well as all the residents.

Reply from David Mclean, Customer Service Adviser at Heathland Court Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like 'always impressed with the staff' and 'very caring' being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Joanne F (Daughter of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Lazy uncaring carers with bad attitudes. My father got severe depression during his stay at Heathland Court and due to lateness of getting lasting power of attorney we were unable to move him.
I would never recommend this home to anybody. It should not be called a care home as no care was ever shown
in this hell hole.

Reply from David Mclean, Customer Service Adviser at Heathland Court Care Home

We appreciate you taking the time to leave us your comments and we have a genuine regard for all of our residents. We will discuss your feedback with the homes manager to help them continually improve their service. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from D S (Friend of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Systems generally well designed and run by competent, motivated and friendly staff - in difficult circumstances.
I am particularly pleased by the recovery of the resident I visit this must largely be due to excellent care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathland Court Care Home

Thank you for your feedback. We are very happy to be able to provide the care for your loved one.


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Review from Ron G (Son-in-law of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was in the home for just seven weeks but we can honestly say they were the best weeks of his last six months of life. We met some wonderful caring staff in that time and the room that he had was a lovely, bright environment in which he completed his life. Caring for someone on an end
of life pathway is hard but the staff always treated him promptly when needed, they spoke kindly to him and were attentive to his needs. For us the staff was the best aspect of all. Bless you for what you did. All of you. It was appreciated

Reply from Rebecca Kellegher, Customer Service Adviser at Heathland Court Care Home

Thank you for taking the time to leave your lovely comments and we are saddened to hear about your loss. It is pleasing to hear that you have come away from this knowing that your father-in-law was always treated promptly and the staff were attentive to his needs. We will certainly pass on your comments to the Home Manager and thank you for choosing Heathland Court.


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Review from Debbie R (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we found out my mum had to go into a care home as she was end of life we were worried as you hear such awful things about care homes, Heathland Court is absolutely nothing like the stories you hear. The complete opposite, the room Mum was in was very light airy clean and colourful, each and every
carer on my mum's floor treated her so lovely, they are so kind and compassionate and very understanding of her needs. They were reassuring to mum and my family and kept us up to date with everything. Sadly my mum has now passed away but I would not hesitate to say to anyone that is thinking about a care home for their loved one that Heathland Court Care Home is a very high standard and they pride themselves on the care and attention they give to the resident to make their stay a happy warm and comfortable environment. I would like to thank all the staff at Heathland Court.

Reply from David Mclean, Customer Service Adviser at Heathland Court Care Home

Thank you for taking the time to leave your lovely review and we are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and hearing words like "kind" and "compassionate" being used to describe our care. Hopefully you will go away from this feeling like your mum received the best possible care.


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Review from Marjorie S (Respite Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Heathland Court for short-term convalescence after an operation. The team were very flexible in what they could offer, and very accommodating of my needs.
The accommodation is pleasant, with a lovely garden and shared spaces like the dining room and conservatory. My room, which overlooked
the garden, was spacious and comfortable, and with an ensuite shower room.
Most importantly, all the staff are very welcoming and approachable, ready to help where they can. There are activities which you can join in where you can meet other residents as well as staff.
I really benefitted from my stay at Heathland Court. I was very well looked after, and would be happy to recommend it.

Reply from David Mclean, Customer Service Adviser at Heathland Court Care Home

Thank you for your feedback and review of your stay at Heathland Court care home. We are glad to hear that the home did everything possible to make your stay easier during your short-term with us, especially hearing that the staff were ready to help where they could. Hopefully you will go away from this feeling like you received the best possible care.


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Current Review Score: 9.4 (9.384)

Overview of Review Score

The Review Score of 9.4 (9.384) out of 10 for Heathland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.384 for Heathland Court Care Home is calculated as follows: ( (89 Excellents x 5) + (73 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 177 Ratings = 4.384

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathland Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Heathland Court warmly welcomes anyone in need of nursing or residential care, including those living with dementia.


Awards / Recognitions (7)

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Frequently Asked Questions about Heathland Court Care Home

What types of Care is Heathland Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heathland Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heathland Court Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Heathland Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathland Court Care Home to the centre of London?

5.6 mile(s) as the crow flies, distance by road may be significantly further.