Heathland Court Care Home

56 Parkside, Wimbledon, London SW19 5NJ
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9.4 81 Reviews
  • Heathland Court Care Home, London
Heathland Court is an elegant and spacious home situated in the leafy suburb of Wimbledon. It offers long and short-term residential, nursing and and dementia care.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

The home is surrounded by attractive, well-maintained gardens, originally a private house, you will find many of its original features, including traditional fireplaces and high ceilings inside the grand stone building. There is plenty of communal space, with five well-furnished lounges and a conservatory for residents and families to relax and socialise. The home also has a hostess that is always on hand and an in-house resident hairdresser that visits twice a week.

It’s close to local transport links, is a few minutes’ drive from the A3, has its own dedicated car park and benefits from a bus route stopping near the home, making an ideal location for visiting family and friends.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Heathland Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heathland Court Care Home.

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Care Provided by Heathland Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victor Njoku (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Heathland Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Heathland Court Care Home Reviews (81)

Total of 81, showing 21-40
9.4

Heathland Court Care Home has a Review Score of 9.4 (9.384) out of 10, based on 15 reviews in the last 2 years. Over all time Heathland Court Care Home has 81 reviews.

Overall Experience

  • 41
  • 32
  • 5
  • 1
  • 2

Date Published

81
0
6
15
66

Review from C F (Respite Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to share with others who maybe considering Heathlands as an option for a loved one. Our experience as a family found Heathland to be of a high standard. All staff who we came in contact with were very approachable and warm, willing to help and kind. The main focus for us is our mother stated,
l feel safe here. She has improved mentally and physically since being a restbite patient. This is reassuring for us all knowing our mother is being looked after safely. Thank you all so much.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathland Court Care Home

Thank you for your lovely review. It is so nice to hear that your Mother feels safe in our care and that this is reassuring for you. Thank you again for your feedback.


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Review from Valerie W (Husband of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved my husband is in Heathland Court where he is being looked after by a very caring staff and to know this is a great comfort to me and our family. He is in a lovely room and the staff are very friendly and helpful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathland Court Care Home

Thank you for your kind words. We are happy to hear that you can take comfort from knowing your Husband is well cared for. Thank you for choosing us to look after him.


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Review from S M (Wife of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has a lovely, bright room. The nursing staff and carers are very concerned about my husband's care. The staff all seem very nice, friendly and caring, which is vital so that I can feel confident in the care provided for my husband.

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Review from S B (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are always helpful and polite. They look after Dad which is essential.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathland Court Care Home

We appreciate you taking the time to leave us your comments, thank you.


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Review from Michael S (Husband of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am glad we chose Heathland court. All the staff are well trained and care for the residents with affection and diligence.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathland Court Care Home

We really appreciate you taking the time to leave us your review. Thank you for choosing Heathland Court.


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Review from Catherine J (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been very caring and kind. The care given to my mother has been very good. The nursing, management and reception staff have all been very helpful. As Covid restrictions reduce I look forward to my mother being able to go out more and have more visiting experiences. I would
recommend music and singing.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathland Court Care Home

Thank you for your feedback. We also look forward to the restrictions being lifted further to allow more contact for our resident's families, it has certainly been a very challenging time. I will pass your comments about the entertainment on to the activities coordinator.


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Review from Dawn E (Mother of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a very welcoming attitude from the moment we enter the main door. Staff are usually happy to discuss not only any problems that have arisen (rare!) but also any happy occurrences. There seems to be little in the supply of activities in the mornings apart from television programmes and films.
There used to be a selection of suitable matching games and cards that those who are able could choose from those placed on and in a cupboard.

Reply from Amanda Barnes, Customer Service Adviser at Heathland Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you felt so welcomed when entering our care home. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Julie G (Sister of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of Heathland Court has been very positive. The residents are treated with kindness, care and dignity. Relatives and friends are warmly welcomed. Accommodation is spacious and airy and the shared areas are cosy and comfortable. The staff are supportive and are quick to deal with
any concerns. I would like to see more activity therapies for dementia residents, as most of the ones offered are not suitable.

Reply from Amanda Barnes, Customer Service Adviser at Heathland Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely yo hear your experience has been so positive, It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Heathland Court for your relative's stay.


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Review from B T (Sister of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is a satisfactory provision. There have been issues regarding clothing where some have been damaged, inappropriate or lost. On occasions, there could be more stimulation and engagement with the resident, our brother. However, the staff ensures that our brother is cared for i.e combing his hair.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathland Court Care Home

Thank you for taking the time to leave us a review. We are concerned to hear about the issue with clothing, we will certainly look into this further for you to make sure it does not happen again. We will also have a look at our activity provision to see how we can engage with your brother more effectively. Thank you for bringing this to our attention.


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Review from A P (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my dad has been outstanding. All the staff have treated my dad with dignity and tenderness. Nothing has been too much trouble for them, and the consideration they have shown my family during this difficult time has gone above and beyond anything I could have excepted from a care
home. I cannot thank the nurses, carers and management enough. This has been such a distressing time for us, as our dad is our world. Thank you all from the bottom of my heart.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathland Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved ones were cared for with dignity and kindness. Please accept our condolences for your loss and hopefully you can go away from this knowing your Dad received the best possible care.


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Review from Stephen P (Son of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was moved to the 3rd floor and the staff and care have been fantastic. The staff literally can't do enough for dad. They have made this very difficult time more bearable. Any concerns by us have been dealt with compassion by the staff and management and acted upon quickly and with love and care.
Thank you to all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathland Court Care Home

Thank you for your kind words. We are glad to be able to help you and your family through such a difficult time.


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Review from A R (Daughter of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nurse was very helpful in enabling us to see our mother who has end-stage Alzheimer's and who we have been able to see for only 3 x 10 minutes since mid-February. She was clean, well-fed and looked pretty good on the whole. During these difficult and unprecedented times, it is still important for
family to connect with dementia patients.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Heathland Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from A A (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Heathland Court Care Home

Thank you for your kind feedback, we appreciate you taking the time to do so.


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Review from J B (Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Heathland Court for two weeks between coming out of hospital after a major operation and going home. The good parts of my stay were that the staff were friendly and helpful, particularly the senior staff and the weekend staff. Some of the carers could have been more helpful. The weakness
as far as I am concerned was the inflexibility of the times of meals and the lunchtime menu. I do not usually have my main meal at lunchtime, and I found these difficult to adjust to.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Heathland Court Care Home

Thank you for your feedback. We will discuss your comments with the home’s manager to help us continually improve our service.


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Review from Robert S (Son of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care, attentive staff.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Heathland Court Care Home

We are delighted to hear you are satisfied with our staff. Thank you for the kind words.


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Review from A S (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very difficult time for care homes with COVID. We are so grateful for Heathland Court Care Home for looking after our Mother in such challenging times. The staff are wonderful and caring. They have helped facilitate visits and mum looks happy and well cared for at all times. We would like
to thank all the staff and carers for doing an excellent job.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the Team at Heathland Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Z P (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the wonderful, dedicated and hard-working staff who have been looking after our mother so well at Heathland Court for the past 18-months. The recent months have been difficult for all, however, the carers and staff have managed to maintain their high professional standards throughout
these tough times. It has been nice to be able to communicate with our mother daily via video link and are very grateful for the effort all the staff and carers go to ensure communication channels are maintained during this difficult time.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us your comments.


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Review from V W (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My thanks to all Heathland Court staff members who participated in a successful video call meeting today. Ancillary members of staff made sure that my mother was ready for the meeting on time. All staff members acted in a professional and caring manner.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from S M (Son of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During this time of covid19, they have been wonderful while dealing with personal issues. Without there care to detail, none of this would have been possible. My dad is well looked after and very happy. My thanks to all.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from Douglas M (Husband of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is a resident at Heathland Court as a result of a brain haemorrhaging in June 2018 and came to the nursing home in early 2019. I chose Heathland Court as I was advised that my wife would be served best by being somewhere that our Putney friends could visit readily. I have been assured that my
wife’s medical needs would be met although it is not always easy to meet the doctor.
I have had confidence that the Home would keep the residents safe amid the risks of Covid-19 and have appreciated the information passed to relatives. It has been well reported how vulnerable residents of nursing homes have been but I have been grateful for the care provided to my wife under difficult circumstances.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your wife in our care.


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Current Review Score: 9.4 (9.384)

Overview of Review Score

The Review Score of 9.4 (9.384) out of 10 for Heathland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.384 for Heathland Court Care Home is calculated as follows: ( (89 Excellents x 5) + (73 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 177 Ratings = 4.384

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathland Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Heathland Court warmly welcomes anyone in need of nursing or residential care, including those living with dementia.


Awards / Recognitions (0)

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