Review from Michele G (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

My mother has dementia, and the home has been very good in assisting me to keep in touch on Facetime.
The home is clean, and the staff dedicated and kind.
Any complaint is dealt with expeditiously.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for taking the time to leave us such lovely comments.

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Review from Elizabeth C (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience

At an incredibly difficult time, Heathland Court Care Home staff have been amazing - helpful, patient and calm and very professional. One member of staff has been incredible, organising and supporting my mother through Facetime calls which have been so reassuring. I have had regular updates and calls

to confirm test results. Another member of staff and all the ground floor staff have been so positive and I appreciate all they have done at a time when it must have been so hard on their families. I have felt safe in the knowledge that my mother was being well cared for and I have been impressed with the organisation and changes that happened so quickly but have been well communicated.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from J H (Respite Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience

Some of the staff are stand out excellent but I am not allowed to name them. The other staff are either good or satisfactory. I have no complaint about any specific member of staff. Main criticism - the food. Room for improvement.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from H T (Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

I stayed here for a brief post-op stay, and I was very well looked after.
Had a very pleasant room with ensuite. My stay occurred during the flake up of the Coronavirus and the staff dealt with the difficult situation well; with extremely high standards of hygiene.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for taking the time to leave such lovely comments, we really appreciate it.

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Review from C H (Sister-in-law of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

My brother-in-law went into Heathland for palliative end of life care. It was handled extremely well with caring staff and excellent facilities. It made a very sad time the best experience it could have been.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for the kind words; we really appreciate it.

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Review from D H (Civil Partner of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience

I thought the home was kind, caring and very comfortable.
My late partner was very happy there.

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Review from Nick P (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience

I came in February 2016 after major surgery and a sacral ulcer and left leg ulcers. After the first year, I was very dissatisfied all-round. Four changes of manager, several changes of care staff and other staff in admin over the four-year period has not left a good impression. I have battled with significant

pain on the right side (arm and hand) diagnosed diabetic and struggled with weight. The same boring menu is not reflecting my needs to keep weight low and improve muscle strength and bone structure plus low-grade food at times. My two eggs at breakfast are rarely adequate - makes me cross. The standard of care, day and night, has many good points but basic skills belie adequate training. Managements disregard of the urgent need to maintain 100% fall alarm has been criminal.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.

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Review from C R (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been well cared for, even though there have been some significant changes to the team, and it is fortunate that some key staff remain to provide a welcome family support and continuity of care. Her room is clean and attractive with a lovely view of trees. The musical entertainment is good

for those who cannot join in with more complicated activities. Overall, we are happy with the home and any minor concerns we have raised with the new manager who recently asked for our feedback.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear your mother feels well cared for. We hope to continue providing your loved one with the best possible care.

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Review from D S (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

I am very pleased that I moved my mother to Heathland Court, she is very happy there and all the staff and carers are very friendly and professional. Altogether, a very happy and caring atmosphere.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your kind words.

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Review from Carole Ann D (Friend of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience

Pleasant and well designed. The staff are attentive and want to make you feel comfortable.

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for taking the time to leave your review, we really appreciate it.

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Review from N B (Son of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience

The standard of care was very poor. When my niece came in on several occasions, my mother's mouth was glued shut with dried saliva, indicating no mouth care had been done.
When this was pointed out to the staff, they were dismissive.
There appeared to be a culture of blame at the home and there appeared

to be a high turnover of staff with a lot of agency people who were not well briefed. The assessment notes were at odds with the detailed notes from the hospital and from her niece (LPA for health and welfare).

Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your feedback. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from Linda M (Daughter of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience

This is by far the nicest care home I have ever seen and I have searched many. My father was a resident here before he sadly passed away. The home is the cleanest I have ever walked into and his room was bright, newly decorated and really beautiful. The staff went above and beyond to make him comfortable,

they show true commitment to the residents and were amazing with my father in his last few hours. I cannot express enough how much of a great care home Heathland Court Care Home is and I would have no problem recommending this home to anyone. The staff answered every question I asked with compassion and brought me up to date with how he was getting on at every visit. I could not have wished for my dad to be in any other care home when he died, truly amazing staff!

Reply from Josephine Gaupholm, Customer Adviser at Heathland Court Care Home

Thank you for your review of Heathland Court Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding staff being amazing and going above and beyond for your father. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team

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Review from Danielle G (Friend of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience

I have been extremely pleased with our experience with Heathland Court.
I have only witnessed outstanding care which is compassionate, kind and genuine.
Staff are warm-hearted and friendly. The building is beautifully maintained, is clean and sparklingly fresh. The registered nurses, management, carers,

in fact, everyone that I have spoken to are interested and approachable, all questions are answered, nothing is too much trouble. There was a pianist playing when I was there yesterday. It’s not just the physical needs that are cared for, there is a holistic approach to wellbeing.
I recommend this home. Caring is clearly at the heart of Heathland Court; strong management, quality staff and the willingness to provide a happy and healthy home mean that I, and other relatives and friends, can rest assured that our loved ones are safe and properly cared for.

Reply from Josephine Gaupholm, Customer Adviser at Heathland Court Care Home

Thank you for your review of Heathland Court Care Home. We are pleased to hear that you have had a positive experience at the care home and appreciate your comments regarding the holistic approach the home takes for wellness and the compassion exhibited by the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Peter W (Relative of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience

The home is welcoming and genuine from the moment you arrive. The new home manager has already made some changes and has spoken to me about the future vision for the home. My relative said that he spends time with them and is happy to make them his priority.
The nurses are always happy to spend time

with the family to explain things clearly and reassure us.

Reply from Andrew Hyland, Customer Adviser at Heathland Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and it's great to see our staff sharing their vision for the future of the home. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Michele W (Daughter of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience

Terrible lack of staff. Waiting too long when buzzer pushed. Food very poor.

Reply from Andrew Hyland, Customer Adviser at Heathland Court Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

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Review from Juliet D (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

The reception staff are very welcoming and helpful. The nursing staff are amazing they were competent and extremely good at patient family care, all the staff cared for my father and also my mother when visiting with an extremely friendly and professional manner. Thank you to everyone at Heathlands

Court.

Reply from Holly McGough, Customer Adviser at Heathland Court Care Home

Thanking you for your review. We are pleased to hear about your positive experience and appreciate your comments about Heathlands Court. We will share these comments with the home's manager. The Bupa Customer Care Team.

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Review from G C (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience

From day 1, the staff here have been excellent. The care and attention they have given my mother have been fantastic. The room is really nice as is the whole of the home. The atmosphere is very warm and friendly and I'm very happy that my mum is being looked after here.

Reply from Jayne Duck, Customer services administrator at Heathland Court Care Home

Thank you for your review and kind words about our home and staff. I'm sure you must have peace of mind knowing that your mother is safe and well cared for.

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Review from Peter K (Son of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience

A well-run care home, decoration and interior well kept. Attentive and friendly staff. My mother had a very special birthday and the staff helped very much to make it memorable. Visiting hours are flexible.

Reply from Jayne Duck, Customer services administrator at Heathland Court Care Home

Thank you for your review and kind words. I'm so pleased to hear that your mother had a memorable birthday and hopefully many more to come.

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Review from Honoria S (Friend of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience

I have been very well taken care of for a year or so and for that I'm eternally grateful to all members of staff.

Reply from Jayne Duck, Customer services administrator at Heathland Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from P H (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been in Heathland Court for nine months and she has never settled. She is a difficult patient but all staff have done their best for her.
The staff show kindness and patience with her.
It would be good if there were more staff for the dementia patients to give them all one to one attention.

Reply from Jayne Duck, Customer services administrator at Heathland Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Heathland Court Care Home

Care Provided by Heathland Court Care Home

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Funding & Fees Guide for Heathland Court Care Home

Facilities