Heathland Court Care Home

56 Parkside, Wimbledon, London SW19 5NJ
Submit a Review
9.4 81 Reviews
  • Heathland Court Care Home, London
Heathland Court is an elegant and spacious home situated in the leafy suburb of Wimbledon. It offers long and short-term residential, nursing and and dementia care.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

The home is surrounded by attractive, well-maintained gardens, originally a private house, you will find many of its original features, including traditional fireplaces and high ceilings inside the grand stone building. There is plenty of communal space, with five well-furnished lounges and a conservatory for residents and families to relax and socialise. The home also has a hostess that is always on hand and an in-house resident hairdresser that visits twice a week.

It’s close to local transport links, is a few minutes’ drive from the A3, has its own dedicated car park and benefits from a bus route stopping near the home, making an ideal location for visiting family and friends.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Heathland Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heathland Court Care Home.

Show Heathland Court Care Home on the Map

Care Provided by Heathland Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victor Njoku (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Heathland Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Heathland Court Care Home Reviews (81)

Total of 81, showing 61-80
9.4

Heathland Court Care Home has a Review Score of 9.4 (9.384) out of 10, based on 15 reviews in the last 2 years. Over all time Heathland Court Care Home has 81 reviews.

Overall Experience

  • 41
  • 32
  • 5
  • 1
  • 2

Date Published

81
0
6
15
66

Review from E G (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall impression is good. Decor is a little faded. Food is very good. Service is good.

Reply from Jayne Duck, Customer Services Administrator at Heathland Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie K (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run by staff and management is improving daily.

Reply from Jayne Duck, Customer Services Administrator at Heathland Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara H (Niece of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident here for many months and she does feel like it is a substitute home.


The staff are very caring and sensitive and have a positive attitude with her - very important.


Reply from Jayne Duck, Customer Services Administrator at Heathland Court Care Home

Thank you for your review and kind words. I am so glad that your aunt seems to have settled in and looks upon Heathland Court as her second home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce F (Friend of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent manager, carers - caring with compassion. The place is clean and smells lovely, unlike the care home my late father was in previously. I have tried the food on a few occasions and found it to be truly delicious.


I have been visiting Heathland Court for over 4 1/2 years on an almost daily

basis. This is the place my husband and I would like to live in when our time comes!

Reply from Jayne Duck, Customer Services Administrator at Heathland Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thomas F (Friend of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a well organised and managed facility that respects the residents and provides varied and original activities. Most weeks have a theme that goes through every activity which provides a pleasing variety with an underlying routing. What I have found particularly impressive is the way that the
staff cope with all the difficult whims and fantasies of a set of residents with a very wide range of different needs.

Reply from Jayne Duck, Customer Services Administrator at Heathland Court Care Home

Thank you for your review and kind words. I hope that your friend is enjoying all the different activities on offer and hope that you sometimes join in with them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Friend of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff overall are friendly and helpful.

Reply from Jayne Duck, Customer Services Administrator at Heathland Court Care Home

Thank you for your review and kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne G (Daughter of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being cared for in this home and I can't praise the staff enough. Highly professional, kind and very caring.
A dedicated team of nurses and staff. She is always clean and comfortable, her room is beautiful.
Mum has been treated with utmost kindness and dignity.
A wonderful team. I highly
recommend this care home.
Thank you, for all your care.

Reply from Jayne Duck, Customer Services Administrator at Heathland Court Care Home

Thank you for your review. It is lovely to hear how well cared for your mum is in our care and your kind words about our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cate L (Granddaughter of Resident) published on 4 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My primary concern is the food. I have stayed with my grandmother a few times when lunch has arrived; thrice it came late (once by half an hour, twice by an hour), once most of it didn't come at all and they staff served just vegetables instead. My grandmother and some other ladies are exceedingly thin
but don't seem to receive much food.


The staff mostly seem friendly and helpful. They appear short staffed and seem busy and unavailable often. Some sit and chat with the ladies for a while, but - particularly with catering - staff seems to disappear. Ladies on the ground floor have made phone calls to others to ask about food but sometimes it never seems to come.


Events are great. My grandmother really enjoys exercise (like Tai Chi) and singing. They could do with a bigger TV in the tea room (my gran says that's what they call it), but I've heard they're apparently working on this.


My grandmother's clothes all have her name in them but they still seem to go missing.


Reply from Jayne Duck, Customer services administator at Heathland Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really happy that my dad is in a really good home and getting the care and attention he needs. Great room and staff, the food is excellent.
No complaints here, keep it up Heathland Court.

Reply from Jayne Duck, Customer Services Administrator at Heathland Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Power of Attorney of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She moved in two weeks ago! Everything went smoothly except bedtimes. The lady at reception has made everything enjoyable and welcoming and always has a ready smile.

Reply from Jayne Duck, Customer Services Administrator at Heathland Court Care Home

Thank you for your review. Glad to hear that it all went smoothly and I'm sure that once she settles a little more then bedtimes will also be better. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Heathland Court for nearly two years and has settled in well. I am very pleased that nearly all the same staff are still here providing care as one member of staff said to me today "We know them and understand them." There are lots of activities and residents and their visitors
are encouraged to join in. There is a welcoming and friendly attitude here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W G (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident on a nursing floor. She is unable to do anything other than eat in bed. The quality of care for her is of a high standard. The carers are sympathetic, kind, interested and very capable. When she is able to comment she always says how lovely the carers are and how well looked
after she is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Friend of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found most of the staff are helpful and caring. The home is clean and well kept. However, communication with the doctor is not too good. It seems some don't know what others are doing.


Entertainment facilities are very good and organisers are fantastic.


Reply from Jayne Duck, Customer services administrator at Heathland Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff overall respect, care and treat the patients with dignity, kindness and friendship. I feel confident to leave my mother in the home because I feel she will be safe and looked after well.
All other aspects o the home such as food, management, activities etc I am unable to comment as my mother
has not been her long enough for me to judge.

Reply from Jayne Duck, Customer services administrator at Heathland Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William (Nephew of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, this is a very good care home. The attitude is generally very good and they work really hard to take good care of the residents in what can be quite challenging circumstances. There is lots of effort to create a strong community atmosphere. A major plus is that they are very good listeners,
so whilst they can't always do everything to meet everyone's own specific needs or wants they always listen and do their best to accommodate.

Reply from Rose Pickering, Customer Service Administrator at Heathland Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lawrence D (Husband of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a well appointed building with an attractive garden. It provides good care for patients who have a wide range of needs. I was a resident as the husband of a wife who was undergoing cancer treatment in a nearby hospital. My room was fine and the staff understanding and helpful. It was good to see
quizzes and review of the press to keep people active and informed. At times there can be some confusion at meal times but its OK, it grows on you favourably.

Reply from Rachel Elliott, Customer Service Administrator at Heathland Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia C (Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before coming to the home two of the management came to the rehabilitation unit at the hospital and told me about Heathland Court. The welcoming atmosphere greeted me when I arrived and all members of the care home have shown kindness and support including the residents. It is well appointed and was
well decorated for the Queen's birthday. The food is very good, varied, colourful with salad, vegetables important part. Activities take part of each day, a programme is given to residents and the activity organisers go round encouraging people to come and it is lovely to see wheelchair residents joining in.

Reply from Rose Pickering, Customer Service Administrator at Heathland Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann D (Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I no longer live in London I came to Heathland Court to enable me to have some cancer treatment. I was warmly welcomed and the staff were very sympathetic to my needs. I did not like the ripple mattress on my bed and this was changed immediately. The staff listen to residents and all are treated
with kindness, Heathland Court is an attractive building with a lovely garden which I very much enjoyed. Visitors are also warmly welcomed- my 7 year old grandson said "You have a very nice room, Granny!"

Reply from Rose Pickering, Customer Service Administrator at Heathland Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael G (Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I have been here certain items of laundry have not come back and I have had to buy new underwear. Also some of the carers seem to think that you are here for them to do what they want to do and not what you want them to do. But overall the staff are okay.

Reply from Lydia Waller, Customer Service Administrator at Heathland Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline W (Niece of Resident) published on 21 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although my uncle was only in the home as a respite resident for 2 months he found the stay to begin with very good but as time went on he felt that there was not enough staff on especially at night. The food was always cold not just sometime but all the time. I think the place is just very short staffed.

Reply from Rachel Elliott, Customer Service Administrator at Heathland Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.384)

Overview of Review Score

The Review Score of 9.4 (9.384) out of 10 for Heathland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.384 for Heathland Court Care Home is calculated as follows: ( (89 Excellents x 5) + (73 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 177 Ratings = 4.384

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathland Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Heathland Court warmly welcomes anyone in need of nursing or residential care, including those living with dementia.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet