Heavers Court has a Review Score of 8.8 (8.784) out of 10, based on 5 reviews in the last 2 years. Over all time Heavers Court has 17 reviews.
Review from Sylvia O (Daughter of Resident) published on 15 January 2025
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5.0 out of 5
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Review from M A (Daughter of Resident) published on 20 August 2024
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5.0 out of 5
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Review from L C (Brother of Resident) published on 3 June 2024
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Overall Experience
5.0 out of 5
Reply from Fiona Madder, Reviews Team at Heavers Court
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
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Review from D W (Friend of Resident) published on 1 May 2024
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Overall Experience
5.0 out of 5
Reply from Reviews Team at Heavers Court
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
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Review from Sonia Z (Daughter of Resident) published on 3 October 2023
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4.0 out of 5
Reply from Samantha Debenham, Reviews Team at Heavers Court
Thank you very much for taking the time to write a review for Heavers Court. It is always so wonderful to get positive feedback, and this helps us to improve the service we deliver. The care team work extremely hard and do their level best to ensure residents living at Heavers Court receive good care and support. Currently the team ratio in a day is where it should be to ensure residents are receiving the quality of care that should be expected, and we also have team leaders and our activity team on hand to provide additional support to residents throughout the day.
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Review from Patrick A (Husband of Resident) published on 16 May 2022
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1.0 out of 5
Reply from Samantha Debenham, Personal Assistant at Heavers Court
We are pleased to hear that your wife enjoyed her time at Heavers Court and was appreciative of the care she received. We are very sorry that you felt it necessary to change her placement but as we are sure you understand we are unable to comment on individual care matters in an open forum. If you would like the opportunity to discuss the reasons behind this decision, please contact the home manager who would be very happy to explore any concerns that you have. We are proud of the service we provide and if we have fallen short in any area, we are equally keen to learn from this and improve where we are able.
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Review from Shirley G (Daughter of Resident) published on 19 January 2022
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5.0 out of 5
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Review from Amy C (Daughter of Resident) published on 31 July 2019
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5.0 out of 5
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Review from Maxine F (Wife of Resident) published on 10 June 2019
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5.0 out of 5
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Review from Jill M (Wife of Resident) published on 29 March 2019
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5.0 out of 5
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Review from Sarah (Daughter of Resident) published on 17 October 2018
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5.0 out of 5
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Review from B J B (Friend of Resident) published on 21 September 2017
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4.0 out of 5
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Review from Philip S (Son of Resident) published on 22 August 2017
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Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Heavers Court
Thank you so much for your review and kind comments, we’re incredibly happy to hear all your positive feedback, especially around care and the improvements you’ve seen in your father since coming to Heavers Court. In regards to your point around formalities, we do always try and include residents as fully as possible in conversations and decisions about their care – however, I understand that when your father first joined us that he did find this quite difficult and it may have been more appropriate to have conducted this conversation separately with you instead. We of course will bear this in mind in future. Thank you again for taking the time to provide your review, and please do let us know at any time if you have any further comments or suggestions.
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Review from S G (Daughter of Resident) published on 15 August 2017
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5.0 out of 5
Their care of my mum is beyond excellent. My mum is more settled, calm and happy than she has been for the last 10 years. I cannot rate Heavers Court highly enough.
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Review from Mary S (Friend of Resident) published on 15 August 2017
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5.0 out of 5
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Review from Maria M (Granddaughter of Resident) published on 29 June 2017
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2.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Heavers Court
We were very grateful to receive your comments and sorry that Heavers was unable to provide the level of care that your relative required. We understand that Heavers Court discussed this very early on with the placement provider requesting that a specialist placement or additional resources was required. We can also confirm that following discussions with yourselves additional training has been provided to staff.
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Review from Sheila S (Daughter of Resident) published on 3 December 2015
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5.0 out of 5
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The Review Score of 8.8 (8.784) out of 10 for Heavers Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.867 for Heavers Court is calculated as follows: ( (52 Excellents x 5) + (8 Goods x 4) ) ÷ 60 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.917 Points relating to the number of positive Reviews for Heavers Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Dec 2023
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Job Title: Home Manager
I was keen to join Care UK as it provided me with a fantastic opportunity to continue developing after previous roles as a Deputy Manager in a home.
My favourite part of the day is when I get to have my daily team meeting before doing my walk around our lovely home. It is so rewarding meeting lovely residents, who always give a welcoming smile.
Every day I am reminded of the difference the team can make in residents' lives. Their actions help everyone in the home have meaningful, fulfilling experiences.
On my walkabouts, I love hearing residents' opinions on how we are doing, so we can continue to learn from their experiences and improve our services.
