Henry Nihill House

94 Priory Field Drive, Edgware HA8 9PU
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9.5 22 Reviews
  • Henry Nihill House, Edgware
Henry Nihill House is registered to provide accommodation and nursing care for up to thirty people, some of whom have dementia, physical disabilities and mental health needs.

The service is located in a purpose-built block, on two floors with access to a front and back garden area.

The service adjoins the Anglican convent owned by the Community of St Mary at the Cross. It offers a service to people of all or no faiths.

Staff are kind, caring and patient and they treat residents with dignity and respect.

Risk assessments are in place to provide guidance to staff on minimising and managing risks.

High quality end of life care to people is offered to those receiving
palliative care.

Care Provided by Henry Nihill House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Community Of St Mary At The Cross
  • Person in charge
  • Catherine Palmer (Director)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1991
    • Number of floors: 2

Funding & Fees Guide for Henry Nihill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome from 10am to 8pm


  • Parking
  • Plenty of parking available in the on site care park.


Total of 22, showing 1-20
9.5

Henry Nihill House has a Review Score of 9.5 (9.514) out of 10, based on 6 reviews in the last 2 years. Over all time Henry Nihill House has 22 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities at Henry Nihill House are excellent. Everyone is very attentive and friendly, and they made sure that Mum could participate in activities with the other residents for as long as she was able to. During the last days of Mum's life, the staff made every effort possible to keep
her comfortable and were incredibly patient and attentive in their care. We will always be grateful to them.

Reply from Catherine Palmer, Director at Henry Nihill House

Thank you so much for taking the time to leave us a review. I will pass your feedback to the team. I'm glad that we were able to support your mum in her last days to be comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

I visited my mother-in-law on the afternoon of 11.11.2024. I was invited to join the afternoon activity, a singalong with a professional performer in wartime uniform. The care staff actively encouraged appropriate participation and many residents joined in the singing. This was just the latest in a
great number of celebratory activities involving residents and providing very necessary stimulation. A thoroughly enjoyable visit and a great credit to the staff.

Reply from Catherine Palmer, Director at Henry Nihill House

Thank you for your feedback and I am glad you enjoyed your visit. I will pass this on to the staff team and we look forward to you and others in your family joining us for other events.


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Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Henry Nihill House for over a year now and seems to have settled in well there. She particularly enjoys going to church on a Sunday. She receives good care from the staff who are friendly and efficient. Staff are also responsive to any issues we raise concerning Mum's care.
It is easy for both family and friends to visit and visiting hours are flexible. Henry Nihill House is a welcoming environment and we are happy that Mum is being well looked after.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you for your review. We are glad that your Mum is happy with us and that we are able to support her and you.


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Overall Experience  Overall Experience 5.0 out of 5

We have recently undertaken a review for our cousin who has been here for a year and a half, who we visit weekly. Sadly she now has severe dementia but we are so pleased with the care she is receiving and are very glad that she is a resident at Henry Nihill House.
We know that she has care 24/7: that
she is treated with dignity and respect: that her carers interact with her and ask her what she wants even though she now lacks the capacity to choose and the doctor is available every week.
She is in beautiful surroundings; she enjoys the changing seasons in the conservatory and through her window; she has a lovely large room with her own paintings, photos and belongings around her, and her own private shower room.
The home is peaceful, calm and organised. Downstairs there is a gentle hubbub of interaction between the staff and all the residents. The meals are appetising. There are always activities going on and in the summer lovely trips out. She also attends chapel.
Highly recommended.

Reply from Catherine Palmer, Director at Henry Nihill House

Thank you for your review and for your recommendation. We are pleased to be able to support your cousin through a challenging time in her life and that she has found a home in Henry Nihill House.


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Overall Experience  Overall Experience 5.0 out of 5

I was a patient at Henry Nihill House for 19 months, and I must say, the care, professionalism, and respect given to me and the other patients was outstanding. For me, and what I observed and how I was, and the others, especially elderly patients, were treated, was with utmost respect and dignity, and
everybody and everything was specifically catered for, and it was nice to see people happy and calm and very well looked after. The very kind, hard-working people there helped me to get to a level of health both physically and mentally, where I was able to go home, and for that, I am truly thankful. I would definitely recommend Henry Nihill House as a place to be very well looked after and cared for, as for having first-hand experience being a patient, and also being there while Covid/lockdowns were happening, and I thought that was managed very, very well indeed, considering the mayhem and frustration it was causing. In my opinion, your family, friends, and loved ones will be very well looked after here.

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Overall Experience  Overall Experience 5.0 out of 5

Our friend was a resident at Henry Nihill House for just over 4.5 years. Throughout that time she was very well cared for by all the staff who were always cheerful and helpful. We were regularly updated about our friend's health and always consulted about her needs. We were made to feel very welcome
whenever we visited. Our friend passed peacefully away in hospital in June, aged 96, following a short illness but we know everything was done by the Henry Nihill staff to ensure all her needs were met, for which we will always be grateful.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you very much for your kind review. We enjoyed supporting your friend and miss her being around after 4.5 years. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother ended up here after a bad experience in another local care home run by a large company. The Henry Nihill home was without fault. The staff were very friendly as well as helpful. The home itself was very modern with all amenities, and the rooms are kitted out well. Unfortunately, my mum didn't
get around to appreciating the home to its full extent as she became ill (nothing to do with her care) and was moved to a hospital where she passed away. I would like to thank the staff that gave my mother the care that she needed. Also, other residents that I met whilst visiting my mum were also very friendly.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you for taking the time to leave a review for us, and we will share your feedback with our team. We're sorry we didn't get to look after your Mum for longer but are glad that we were able to support her whilst she was here.


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Overall Experience  Overall Experience 5.0 out of 5

My mum actually ended up coming into Henry Nihill for end of life care. They were fantastic with her and me. All the staff I met have been kind, helpful, understanding and supportive. I only have positive things to say about this home, which in itself is a compliment at a time when it is so difficult
to provide services, recruit the right sort of staff to fit the ethos and ensure that the person is at the centre of care provided. Thanks to all who were involved with looking after my mum.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you very much for your feedback which we will share with our team. We were happy to support you and your Mum through a very difficult time. We wish you all the best.


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Overall Experience  Overall Experience 1.0 out of 5

I have just had my third Skype call with my mother on 14 May. The home has been in lockdown since 30th April and I haven't been allowed to see her since before then.
Skype calls are booked but there is never any attempt to do them on time. For the second week running, I have had to phone the home to
remind them, after the time the call was due to start. Yet they say they did not forget. It was impossible to contact them, because the phone was answered by a triumphant-sounding message saying the phone has not been answered (which obviously I know) and to call back later. They do not have an answerphone.
Contact with relatives is very important for their mental health, particularly as they are currently confined to their rooms for weeks with no activities. I know they are short-staffed and staff have Covid, but is it really necessary to give me the runaround when I am expecting a weekly Skype with my mother?

Reply from Catherine Palmer, Manager at Henry Nihill House

I recognise your frustration as I explained in my response to your email of complaint. We were not short-staffed and it is unfortunate that on these two occasions residents in the same unit required support at the time arranged for your Skype call. However, we did support your mother to have contact with you within 15 minutes of the pre-arranged time. At times residents can require support which can be unpredictable and we do appreciate it when relatives can be understanding of this.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Henry Nihill House for about 19 years, she had a severe stroke and her needs was complicated and at times she needed around the clock care. My family appreciate everything the care Henry Nihill House offered her, from days trips to sittings down talking to her and just making
her laugh. They really go beyond what you could imagine, Each time I visited her you could see her relationships growing between staff members they would always stop to talk and make sure she was ok. This is not just a nursing home they offer so much more and go beyond whats required, I feel so happy we found this place and they will always have a special place in my heart for the love and compassion shown to Mum, even in her last days they could see her becoming more and more frail they always did their best to make sure she was never in pain or alone
Thank you so much to Henry Nihill House and the wonderful staff.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you for taking the time to write a review for us and I will share your comments with the team. We did enjoy looking after your Mum, and after 19 years miss her being around.


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Overall Experience  Overall Experience 5.0 out of 5

My friend, whom I was next of kin, was in the home from 5th November 2020 to 01st November 2021, the latter date being the day he died there. I simply cannot praise the staff enough for the standard of care they gave him during his time with them. Everyone was very professional and on the rare occasion
when it was not could be put down to agency staff and the problems were dealt with promptly and delicately. I know that my friend was very happy whilst there and enjoyed talking with the staff about his life and interests and the staff have told me they will miss him greatly.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you for taking the time to complete a review for us. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother went into the home when she was 91, we were both impressed by the care and compassion shown. There were lots of activities even a trip to see the Christmas lights. There is a Christian ethos and my mother found this a comfort. As her mental ability faded she was still being involved, I was
always called by my Christian name and she was called by hers. When I received a call that she was fading we were allowed a visit and got to say goodbye, I later learned that the nuns had stayed with her until she passed away, this was a great comfort to the family. From reception to the manager we received 5-star care and attention and I cannot speak highly enough of all the staff.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you very much for writing a review for us, we do appreciate your feedback which I will share with the team and we will use to progress our service.


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Overall Experience  Overall Experience 5.0 out of 5

An amazing place, everyone is kind and caring. Lovely atmosphere and the food is fantastic. We were so worried about Mum going into a home but we could not have wished for a nicer place for her. It is such a shame that the pandemic has meant residents cannot socialise and do activities as before.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you very much for your feedback. We are glad that you are happy. We are now introducing some more activities through our visiting room which your mum has taken part in and hope that we can keep progressing this until we are out of pandemic restrictions.


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Overall Experience  Overall Experience 5.0 out of 5

My mum came to Henry Nihill House from another care home, so I think I can say with respect and honesty how amazing this home is. I’m not one for leaving reviews, but I feel I have to express my gratitude for the care they are giving my mum and only wish my mum had come here sooner. Having to watch
my mum fade away to dementia is probably one of the most heartbreaking things I had to endure up to now. To watch with amazement the care and love they give to my mum in her final weeks or months lift my heart. My mum's needs are quite complex, and her behaviour can be quite challenging, but they treat her as if she is one of their family members, which is all you can ask for. The staff show such compassion, which is absolutely amazing and have picked me up when the sadness has been too much to bear. A truly calm, loving, caring, and the most important factor I feel a safe environment for anyone’s loved ones.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you for taking the time to write a review for us. I will pass your feedback on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law entered the home in extremely poor condition. When she decided for personal reasons to move on, she was almost back to her former self. We were very pleased with the care and attention she has received.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you for your feedback. We are happy that your mother-in-law has recovered so well, and we wish her all the best.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for a year now, and the standard of her care is first class. I truly believe we could not have found anywhere else with such lovely and dedicated staff. They go out of their way to support Mum, celebrate her successes and show concern on her bad days as her illness has progressed.
I was especially impressed to see how they prepared special simple food for Mum to tempt her to eat as her appetite all but disappeared. This is just one example of the nurturing care mum has received.
Mum went into the nursing home at the height of Covid with all the restrictions and difficulties it entailed, but the home still managed restricted visiting using the "pod" and kept the family updated at all times. This was a vital lifeline that I know other homes did not offer. Mum has particularly appreciated the spiritual side and the opportunity to attend services in the chapel, which is another special feature of Henry Nihill.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you for your feedback; it is much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy living in this amazing care home where every member of staff was so lovely to my mum. She thought of some of them as family and everyone was so amazing in her last few days of her life, I couldn't have asked for more. I have two sons who now miss going to see everyone, as they
would make them feel so special.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you very much for your review, we do appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

I really couldn't be happier with the care provided for my friend who was a resident here for a number of years. It was his home, not an institution. He was well looked after in clean, safe and happy surroundings by staff who were friendly and positive. The convent added a strong spiritual layer of
care that enriched and supported his life to the end. I felt happy that I could entrust his care to these people knowing that they would always do their best for him, listen to him, anticipate his needs and support him with dignity.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you for your review, we really do appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My dad was here for over two years until his death in April and as a family, we could not have been happier with the care he received. He was always treated with dignity, respect, empathy and compassion. We were virtually daily visitors so saw the home continuously over two years and standards were
always maintained. The food was excellent, perfectly tailored to an older palate, and there was always music at mealtimes which made them a very happy occasion. The entertainment was great - they have a dedicated member of the team who does this and makes all the high days and holidays very special. The staff are amazing, they became an extended part of our family and when we were unable to visit dad in his last few weeks we had the comfort of knowing he was with people who really cared for him.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you very much for your review, we really appreciate your feedback. We do miss your visits to us and we're glad to have been able to care for your Dad.


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Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff are so very dedicated, kind and helpful. My mother received excellent care at all times. And I would like to extend my sincere thanks to the home for all of their efforts. I cannot thank them enough.

Reply from Catherine Palmer, Manager at Henry Nihill House

Thank you very much for your feedback, we appreciate you taking the time to do this. We were glad to be able to care for your Mum.


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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Henry Nihill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Henry Nihill House is calculated as follows: ( (64 Excellents x 5) + (6 Goods x 4) ) ÷ 70 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Henry Nihill House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Henry Nihill House

What types of Care is Henry Nihill House registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Henry Nihill House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Henry Nihill House have?

There are 30 Single Rooms.

What are the Facilities & Services at Henry Nihill House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Henry Nihill House to the centre of Edgware?

0.7 mile(s) as the crow flies, distance by road may be significantly further.