Visitors are welcome from 10am to 8pm
Plenty of parking available in the on site care park.
Henry Nihill House has a Review Score of 9.5 (9.514) out of 10, based on 6 reviews in the last 2 years. Over all time Henry Nihill House has 22 reviews.
Review from Alice B (Daughter of Resident) published on 10 December 2024
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Reply from Catherine Palmer, Director at Henry Nihill House
Thank you so much for taking the time to leave us a review. I will pass your feedback to the team. I'm glad that we were able to support your mum in her last days to be comfortable as possible.
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Review from Dixon U (Son-in-law of Resident) published on 18 November 2024
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Reply from Catherine Palmer, Director at Henry Nihill House
Thank you for your feedback and I am glad you enjoyed your visit. I will pass this on to the staff team and we look forward to you and others in your family joining us for other events.
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Review from G J (Daughter of Resident) published on 20 August 2024
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you for your review. We are glad that your Mum is happy with us and that we are able to support her and you.
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Review from Julia P (Cousin of Resident) published on 20 August 2024
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Reply from Catherine Palmer, Director at Henry Nihill House
Thank you for your review and for your recommendation. We are pleased to be able to support your cousin through a challenging time in her life and that she has found a home in Henry Nihill House.
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Review from A B (Resident) published on 23 August 2023
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Review from Janice S (Friend of Resident) published on 14 August 2023
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you very much for your kind review. We enjoyed supporting your friend and miss her being around after 4.5 years. I will share your feedback with the team.
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Review from Craig G (Son of Resident) published on 28 November 2022
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you for taking the time to leave a review for us, and we will share your feedback with our team. We're sorry we didn't get to look after your Mum for longer but are glad that we were able to support her whilst she was here.
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Review from Deb G (Daughter of Resident) published on 20 October 2022
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you very much for your feedback which we will share with our team. We were happy to support you and your Mum through a very difficult time. We wish you all the best.
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Review from Jean A (Daughter of Resident) published on 20 May 2022
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Reply from Catherine Palmer, Manager at Henry Nihill House
I recognise your frustration as I explained in my response to your email of complaint. We were not short-staffed and it is unfortunate that on these two occasions residents in the same unit required support at the time arranged for your Skype call. However, we did support your mother to have contact with you within 15 minutes of the pre-arranged time. At times residents can require support which can be unpredictable and we do appreciate it when relatives can be understanding of this.
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Review from David P (Son of Resident) published on 3 February 2022
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you for taking the time to write a review for us and I will share your comments with the team. We did enjoy looking after your Mum, and after 19 years miss her being around.
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Review from Bruce G (Friend of Resident) published on 2 December 2021
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you for taking the time to complete a review for us. I will share your feedback with the team.
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Review from Matthew W (Son of Resident) published on 16 November 2021
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you very much for writing a review for us, we do appreciate your feedback which I will share with the team and we will use to progress our service.
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Review from Ginny E (Daughter of Resident) published on 9 November 2021
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you very much for your feedback. We are glad that you are happy. We are now introducing some more activities through our visiting room which your mum has taken part in and hope that we can keep progressing this until we are out of pandemic restrictions.
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Review from Terri P (Daughter of Resident) published on 5 November 2021
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you for taking the time to write a review for us. I will pass your feedback on to the team.
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Review from Stanley G (Son-in-law of Resident) published on 5 November 2021
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you for your feedback. We are happy that your mother-in-law has recovered so well, and we wish her all the best.
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Review from Colette G (Daughter of Resident) published on 5 November 2021
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you for your feedback; it is much appreciated.
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Review from Jeanette P (Daughter of Resident) published on 5 October 2020
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you very much for your review, we do appreciate it.
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Review from Richard G (Power of Attorney of Resident) published on 29 September 2020
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you for your review, we really do appreciate your feedback.
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Review from Liz M (Daughter of Resident) published on 25 September 2020
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you very much for your review, we really appreciate your feedback. We do miss your visits to us and we're glad to have been able to care for your Dad.
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Review from Michele B (Daughter of Resident) published on 23 September 2020
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Reply from Catherine Palmer, Manager at Henry Nihill House
Thank you very much for your feedback, we appreciate you taking the time to do this. We were glad to be able to care for your Mum.
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The Review Score of 9.5 (9.514) out of 10 for Henry Nihill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.914 for Henry Nihill House is calculated as follows: ( (64 Excellents x 5) + (6 Goods x 4) ) ÷ 70 Ratings = 4.914
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Henry Nihill House is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jan 2024
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