Heatherbrook

80 Como Street, Romford RM7 7DT
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9.8 38 Reviews
  • Heatherbrook, Romford
Heatherbrook is a purpose-built care facility, situated in Romford, that looks after dementia sufferers, with 45 en suite rooms available.

The home has a good reputation with the local community, working closely with the local council and a number of other health professionals who lend their expertise to the home's services in order to keep care packages up-to-date and appropriate to personal circumstance.

Visitors are always welcomed and the home is dedicated to as much development amongst its workforce as possible, a commitment that means staff are skilled in looking after behavioural complications, together with health and safety.

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Care Provided by Heatherbrook

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claudia Nastasi (Home Manager)
  • Admission Criteria
    • Any
    • Ages 55+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Heatherbrook

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,650

  • Fees include all meals, accommodation , heat, light, power, laundry services, activities.


    Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips
  • (these prices are only a guideline, please contact Heatherbrook to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Heatherbrook Reviews (38)

Total of 38, showing 1-20
9.8

Heatherbrook has a Review Score of 9.8 (9.838) out of 10, based on 17 reviews in the last 2 years. Over all time Heatherbrook has 38 reviews.

Overall Experience

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  • 10
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Date Published

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Review from K L (Daughter of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherbrook has been amazing since bringing my mum here. The staff have a lovely manner with all the residents which makes me feel taht she is looked after in a safe environment.
The activities are great and keep the residents engaged.

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Review from Sara Y (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Heatherbrook in November 2016. She was already 10 years into her struggle with vascular dementia and we could no longer meet her needs at home. Mum was offered care, compassion, and respect throughout her eight-year stay at Heatherbrook until her death in June 2024. Mum's needs changed
during this time from one-to-one supervision to principally dementia nursing care, but throughout she was treated with patience, kindness, and love.
Having visited Heatherbrook throughout this period I was able to observe the same quality of care being afforded other patients with the staff continually trying their best to make every day as rich as possible and the best it could be. The staff took time to get to know Mum and her specific needs, and we were offered support and practical advice throughout. I would have no hesitation in recommending Heatherbrook, its manager, admin team, nurses, and carers as they delivered the best quality of care to my mum.

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Review from P D (Respite Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Heatherbrook Nursing Home were hard-working, caring and compassionate. It was very clean and the three meals were lovely just like home cooking. They all nursed me back to health in such a short time. The only thing I would say is the staff don't get paid enough for the hard work and long
hours they put in.

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Review from Peter I (Friend of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend several times over the last 2 years in Heatherbrook, Romford.
I want to give it and the staff a 5-star review.
I think the care facility is lovely, always fresh and warm with a feeling of efficiency and care from the time you enter the front door.
The staff are the same,
fresh, warm and efficient, but above all caring.
I consider that the home and the Heatherbrook team do a great job of really caring for those in their care.
Well done all responsible at every level of the organisation.
Her daughter certainly did well in finding this next chapter in her mum's life.

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Review from Veronica G (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A clean and happy home and the food is healthy and consistently excellent. Our mum has improved in her health and well-being with the care she has received at Heatherbrook. We feel so welcome and the staff are caring and attentive towards Mum and other residents and their families. We are so glad to
have found this home away from home once we had to make the difficult decision to find a safe home. Thank you for all you do.

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Review from Brenda H (Husband of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Heatherbrook for a year and his care during this time has been excellent. the staff are friendly and approachable and any matters are dealt with promptly. The premises are kept very clean and the meals although basic are very good (special diets catered for). The residents are
encouraged to take part in the numerous activities that are on offer. Overall very satisfied.

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Review from Debra R (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy my father is being well cared for. He is always well-groomed and smiling when I come to visit.
The home has lots of entertainers that come and it's lovely to see Dad sing along to the songs and enjoy himself.
Thank you to all staff at Heatherbrook.

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Review from A M (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some small issues eg, wearing someone else's clothes, lukewarm meals/drinks.
But overall, pleasant home.
Staff extreme;y friendly and caring.
The maintenance man is available three days a week but always responds quickly and efficiently.

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Review from S D (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I took the hard decision to put my mum in residential care last year. the care my mum has received to date has been amazing I have no reservations concerning her care. Someone is always available to talk and convey any information that's needed to be imparted. I would have no problem in referring Heatherbrook
to anyone.

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Review from John S (Respite Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Heatherbrook for respite, physiotherapy and recovery following a period in hospital. I cannot praise all the staff at Heatherbrook enough; they have looked after my mum so well and made her recovery as smooth as possible. Nothing is too much trouble for them. I unfortunately
don't know the staff names apart from reception who was always welcoming and helpful when I visited.

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Review from Patricia S (Daughter-in-law of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident here for eighteen months and is well cared for. She is extremely happy at Heatherbrook. All the carers are very kind and conscientious. There is a good atmosphere in Heatherbrook.

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Review from J S (Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, with friendly, helpful staff at the care home, always greeted with a smile, and one lady is so delightful. Great place and atmosphere. Highly recommend this facility - clean and well presented, always look forward to visiting.

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Review from J H (Friend of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful and homely relaxed feeling, happy and caring staff across the board. Great experience of visiting here and has an amazing feel inside. Food is good and resources are plentiful. I would recommend this place to anyone needing care.

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Review from D S (Brother of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this care home, my sister was in another one before and was so unhappy. She has been in Heatherbrook for the last 4 months and upon our visit to see her, all we can say is that her face was bright and lit up. All the staff are wonderful and constantly make sure the residents do not want
for anything.
5 stars for what the staff do here.

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Review from G B (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff. Always around to talk to and get information from and always willing to help. I found great comfort knowing that my dad was well looked after and it took a lot of weight from my shoulders. Thanks to all the hard-working staff from the care workers to the admin staff.

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Review from R H (Friend of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great overall experience. The staff are very friendly and welcoming. The home has a lovely atmosphere and is always very clean. They work closely with the local primary school where I was a teacher and foster great community relationships.

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Review from Dan A (Grandson of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been here for just over two months now and I must say she has settled in so well. The staff and other residents have made her feel so welcome. All members of staff at Heatherbrook are very kind and I believe they made the transition for gran moving into here a lot easier than expected. Thank
you to all members of staff.

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Review from Cheryl M (Wife of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this home for four years on February 2023. I have no complaints. He loves it here that is the main thing, as long as he is happy. The staff are friendly, caring and always offer me support.

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Review from C M (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Heatherbrook for roughly one month. In that time he has made good friends and relationships with the care team. His overall health and well-being has also greatly improved which is a direct result of the care and attention he is receiving. Many thanks to the whole team.

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Review from Brian F (Husband of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, wife very settled. Good staff and management team listened to concerns.

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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Heatherbrook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Heatherbrook is calculated as follows: ( (168 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 198 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heatherbrook is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Claudia Nastasi

Job Title: Home manager

Joined: 2013

I am a motivated manager with a passion for leadership and a strong commitment to achieving success. I have over 10 years experience in healthcare, I am qualified RGN and have a Bachelor's diploma in Accountancy.


As a manager, I am highly organised, detail-oriented, and results-driven. Outside of work, I enjoy staying active and pursuing my hobbies. I enjoy being surrounded by nature, so I like camping and exploring the great outdoors. In addition, I am a voracious reader and like to paint.


Overall, I am a dedicated and passionate manager who is committed to achieving success for my team and my organisation. I believe that hard work, collaboration, and a positive attitude are essential to achieving success, and I am always looking for new ways to learn and grow personally and professionally.


Frequently Asked Questions about Heatherbrook

What types of Care is Heatherbrook registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heatherbrook provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Heatherbrook have?

There are 46 Single Rooms.

What are the Facilities & Services at Heatherbrook?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Heatherbrook to the centre of Romford?

0.4 mile(s) as the crow flies, distance by road may be significantly further.