Hill House Care Home

48-50 Park Road, Kenley CR8 5AR
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9.9 83 Reviews
  • Hill House Care Home, Kenley
Celebrating 69 years of nursing care, Hill House care home is a family-run business with two Gold-Standard care homes in leafy Surrey.

Idyllically located in a beautiful, leafy location in Kenley, the larger of the group's two homes offers a welcoming and lively atmosphere, accommodating up to 55 residents.

Founded in 1954, Hill House was originally a family home and has been wonderfully maintained with a purpose-built extension in 1990, as well as an extensive refurbishment in 2014. With ongoing developments, contemporary décor and a light and spacious environment, Hill House offers a real home-from-home setting and continues to meet the highest possible standards.

The CQC registered manager and clinical lead manage Hill House with the cooperation of the owners. There is a full catering team preparing delicious meals for residents, led by a head chef, as well as in house activities and entertainment coordinators who plan regular events.

Hill House was awarded Care Home of the Year in the 2022 Gold Standards Framework awards, and a Top 20 Small Care Home Group in the 2023 Carehome.co.uk awards.

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Care Provided by Hill House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Grace Urbaczewska (Registered Manager)
  • Admission Criteria
    • Self-funding, NHS Continuing Healthcare and Local Authority funding
    • Ages 50+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (11)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,425 – £2,150
    • Self-Funded Nursing Care £1,425 – £2,150
    • Self-Funded Nursing Dementia Care £1,425 – £2,150
    • RESPITE Self-Funded Residential Dementia Care £1,575 – £2,300
    • RESPITE Self-Funded Nursing Care £1,575 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £1,575 – £2,300

  • Fees include general nursing care, all meals and laundry services and are dependent upon the type of bedroom chosen. Fees are also inclusive of the NHS Funded Nurse Care contribution of £219.71 per week. If a resident is eligible then this will be deducted from the prices listed. Sundries, such as hairdressing, chiropody, physio and newspapers are at an additional cost.
  • (these prices are only a guideline, please contact Hill House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Free parking available on site and on street if required


Hill House Care Home Reviews (83)

Total of 83, showing 1-20
9.9

Hill House Care Home has a Review Score of 9.9 (9.889) out of 10, based on 21 reviews in the last 2 years. Over all time Hill House Care Home has 83 reviews.

Overall Experience

  • 75
  • 8
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Date Published

83
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8
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Review from E A (Brother of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the brother of a resident at Hill House Care Home. In my best opinion I rate Hill House Care Home as one of the best in the business. As the next of kin of a resident, I have been happy and very overwhelmed with the quality of care given to my brother since August 2024. He is happy, more interactive
and responsive than before, thanks to Hill House.

Reply from Grace Urbaczewska, Registered Home Manager at Hill House Care Home

Thank you very much for taking the time to write such a wonderful review. The team at Hill House is happy to know that you are satisfied with all the care provided to your loved one. We will continue to strive to provide care to the highest standards to all of our residents.


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Review from Jess J (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my Father arrived, both he and our family were treated with respect and dignity. We became part of your family. Every need was met, and you even helped arrange transfer of some of his furniture/belongings to make his room feel like home. There were always plenty of staff on duty and
everyone was friendly and approachable. I would not hesitate to recommend Hill House Cre Home, my Father was comfortable and content, and I was able to relax knowing he was safe and being looked after when I wasn't there.

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Review from Michelle G (Friend of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say all the staff, every single one that I have come across, is amazing in Hill House Care Home.
Very attentive, helpful and kind. Five stars all the way.

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Review from Joseph F (Son of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered into your care and was immediately treated with respect and professionalism. I cannot express how impressed I was with the staff and management team. The care my father received was exceptional. As a family, we were so pleased and grateful that our dad was surrounded with love and
care in his final weeks. I know my dad was very happy there and felt safe and secure.
I would strongly recommend this lovely care home to everyone.

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Review from Michelle H (Sister of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Hill House in January this year with much anticipation and fear of the unknown, as someone with learning disabilities any new transitions can be difficult. The staff especially the manager went above and beyond to settle her in and soon got used to her ways. She wasn't always the easiest
of residents but staff soon put her at ease and generally spoilt her rotten. The last month or so as her health deteriorated more and she became more frightened and agitated but this still did not deter the staff from giving her 100% care. Her passing in July was met with so much love, compassion and dignity, which I will truly never forget. If I could give Hill House 100 stars that still would not be enough.

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Review from J F (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Hill House for their outstanding care, compassion and humanity in the care of our late father.
In the difficult times the family faced the staff team at Hill House joined us on that journey and made the remaining weeks of my father's life a time of peace and
comfort to him and us.
The dignity, respect and a very human touch you showed my father and the family has left an everlasting since of gratitude and awe in your day to day work with people in your care.
You are truly a wonderful group of people.

Reply from Hill House Hill House, Director at Hill House Care Home

Thank you for the kind words. It was a pleasure to look after your father at Hill House. Even though he was only with us for a short time, he settled in well and will be missed at the home. All the best from the team at Hill House.


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Review from A H (Niece of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your outstanding care of my aunt. This care began in December 2020 and ended on June 20th. Not only the care of her as a resident but myself as her next of kin.
The tea and cakes provided as a wake in the dining room were beautiful. A collection of photos relating to her time at Hill
House were placed in the room and everyone was warm, kind and sensitive.
Hill House exudes love and treats each person with respect to those who often feel alone and vulnerable at a stage of life few are prepared for.

Reply from Hill House, Director at Hill House Care Home

Thank you for the kind words and it was a pleasure to look after your aunt at Hill House for the past 4 years, she will be greatly missed at the home.


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Review from T V (Son of Resident) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are just so grateful for the loving care my Mother received in her final weeks. It's a lovely place, with lovely staff. I cannot speak highly enough of everything.
Many thanks to everyone.

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Review from Peter B (Nephew of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked as a GP in the area for over 35 years when my aunt came to need nursing care my knowledge of the care provided over the years to many of my patients meant that the decision to ask Hill House to care for her was a no-brainer.
As a family, we were not disappointed. The care and love given
to my aunt was exemplary, she perhaps was not the easiest person but the staff learnt her ways and this contributed so much to her experience at Hill House. When she reached 100 all the staff helped us put on a lovely party for her which was very special.
My aunt's passing was made very comfortable, she was always treated with great respect and my family and I will always be grateful.

Reply from Hill House Hill House, Director at Hill House Care Home

Thank you for the kind words and it was a pleasure to look after your aunt at Hill House.


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Review from D S (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were worried that Mum would find it difficult to move into a nursing home for palliative care, but we needn't have been. The staff and manager of Hill House were very caring and considerate. The time they all took to make Mum feel comfortable and the friendly support they provided was much appreciated.

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Review from Julie A (Daughter-in-law of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Hill House for over two years and despite being compromised with her illness, she seemed happy there. I always felt the staff cared about her and knew her well and that she was treated as an individual. The whole team were always friendly and helpful whenever I went
to visit and I am very grateful for the care that was evident.

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Review from L C (Sister-in-law of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law spent only 6 weeks at Hill House Nursing Home receiving end-of-life care but during that time experienced excellent and compassionate attention from all staff involved in her care. She remarked on several occasions that she felt safe and happy at Hill House for which her family have
been extremely grateful.

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Review from R O (Son of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took great care of my mother. They are always there to help her. The lovely garden was kept clean. Helpful staff - very friendly. The rooms were clean and spacious. Would recommend this care home.

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Review from V M (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Hill House for end-of-life care. She was extremely frail on admission and her needs were assessed immediately and a care plan developed. Her care there on was truly outstanding. All the staff were highly professional in addressing her personal needs she was always clean
and comfortable. The staff also demonstrated excellent communication skills both with mum and the whole family. Nothing was too much trouble from providing refreshments to arranging a bed to stay over during her last few days.

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Review from Gina H (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It takes a very special group of people to create the right energy to take care of the elderly and the sick. Hill House has this and so much more!
My mum was so attached to her life and home but at 91 and after so many falls it became urgent to meet mums needs in new ways. From the minute she walked
in the door at Hill House Care Home, she and I were held and supported and totally taken off in every way.
It’s an extraordinarily emotional time as a parent ages and this is the first time I as her daughter and Mum have been through this process. We feel we have been treated with the utmost kindness and respect.
The family run vibe is apparent in all the staff who are truly lovely genuine people.
Every child would want their parent to be taken care of this well, when the time comes and Mum, within a week of being here, wants to stay. I feel so grateful to all the staff at Hill House. God's angels for sure.
Please don’t hesitate to bring your loved one her.

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Review from Sally M (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House has been our late father’s home for the past five years. When you first enter Hill House the pleasant, friendly atmosphere is all-pervading. We were reassured that each time we said our farewells, we knew that our father was among caring people, a special additional family for him. The manager
is masterful at choosing staff who give of their best, keen to boost morale and well-being, so they ensure residents are treated as individuals. Our father was encouraged to join in with activities and we loved to see the monthly newsletter photos of him joining in. We would certainly recommend Hill House.

Reply from Grace, Home Manager at Hill House Care Home

Dear Sally, thanks so much for the kind words, it was such a pleasure to look after your father over these past years. He was very involved with life at Hill House and will be missed by all of the team here. We wish you and your family all the best.


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Review from Mary V (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House Care Home provided excellent care for my father.
He was provided with all the medical support he needed in a friendly and homely environment.
He was extremely ill when he arrived there from hospital but picked up with the attention he received.
He was able to spend his last months surrounded
by warmth and a family atmosphere. We were able to visit him every day and were always made to feel extremely welcome. The staff are wonderful and as it is still run by the same family who started it originally there is a very personal feel to the service provided.
Nothing is too much for them and they sorted out everything for us. The residents are looked after physically and emotionally. My family and I are so relieved we found Hill House.
I would strongly recommend this nursing home.

Reply from Alex, Director at Hill House Care Home

Thank you for the kind words Mary. It was a pleasure to look after and provide care for you father at Hill House during his time with us.


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Review from Pamela F (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review of Hill House is exceptional. The general manager made us feel welcome and showed us a variety of rooms. My mother loved the view from her room. Everything was spotless. There was a choice of menus at mealtimes, and she loved the food. Everyone we met was kind, efficient and courteous. Visitors
were made very welcome. The atmosphere was warm, peaceful and caring. Mum enjoyed a variety of afternoons and activities and appreciated the church services. She was extremely happy and said that they all looked after her very well. Great kindness and compassion was expressed when she passed away. This is an outstanding care home.

Reply from Hill House Manager, Director at Hill House Care Home

Dear Pamela, thank you for the kind review and it was a pleasure to care for your mother at Hill House.


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Review from Kim P (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Hill House is so kinf and take great care of our mum. Their compassion and treatment toward our mum helps her to keep her dignity. The staff are also very good to us all as a family. The extra services provided are amazing. We are very happy for our Mum to live here knowing she is safe
and all her needs catered for.

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Review from John P (Respite Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable stay. Very friendly and helpful staff. Very helpful medical help, especially the nurses. Plus all the carers and staff.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Hill House Care Home is calculated as follows: ( (218 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 244 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (0)

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Frequently Asked Questions about Hill House Care Home

What types of Care is Hill House Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hill House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hill House Care Home have?

There are 48 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Hill House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hill House Care Home to the centre of Kenley?

0.3 mile(s) as the crow flies, distance by road may be significantly further.