Review from Sonia B (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience

What can I say but a huge thank you for the wonderful care and dedicated attention my Mum had throughout her stay at Hill House. When she arrived there we did not think she would last 2 weeks - but 16 years later she finally gave in and in all her time there the staff have been wonderful, caring and

supportive. The activities and entertainment that staff lay on are extremely good. The catering team will do their best to find out what food the residents like. They do two large events each year to which family and friends are invited, as well as afternoon teas and outings. Her end of life care was second to none. I was allowed to stay with her at the home until the end and was treated with great compassion. The whole team was very considerate. All members of the staff seemed very fond of Mum and would come in and say goodnight as their shift ended. She was lovingly cared for in a tender and professional way. I cannot thank each and every one of the staff at Hill House enough for their support over the many years through all of the ups and downs of Mum's care.

Reply from Hill House, Director at Hill House Care Home

Thank you, Sonia, for that lovely review. It was our pleasure to look after your mother and we were privileged to nurse her and support you in those final days.

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Review from Brian M (Husband of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience

My wife has been a resident at Hill House for nearly two years. She and our family have been made to feel part of the Hill House family by the staff who are competent and professional in carrying out the care that they provide in a very personal way. The atmosphere that they create is both homely and

friendly and every effort is made to satisfy the needs of their residents.

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Review from Trevor C (Son of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience

Staff and Management made my mother's last 6 months a very happy one. Their constant care was of the highest standard at all times. They became close friends to all my family and helped us through a very difficult time with great compassion.

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Review from Karen M (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience

Since arriving at Hill House in April 2019 my mother has been treated with the utmost dignity, respect and care. The staff are welcoming, hard-working and responsive to her physical needs and try to include her in the excellent entertainment and activities occasionally held in the main lounge. At her

time of life, I wouldn’t wish her to be anywhere else!

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Review from Mike R (Son of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience

My father has been at Hill House for a little over a year and I have been very impressed with the care and facilities. He was in a very bad way when he moved in and, though still frail of course, is hugely much better both physically and mentally. I think most people will have had experience of "carers"

who just do necessary tasks and move on, but I have to say I can't think of a single member of staff I have met at Hill House who has been like that - they all seem actually to care, in all senses of the word.

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Review from Gillian B (Niece of Resident) published on 13 December 2019
Submitted via Website • Report

Overall Experience

My uncle recently spent a short time at Hill House. The care that was given, not only to him but to all of the family was second to none. The hospitality we received as visitors was brilliant. I could not have asked for anywhere better for my dear uncle to spend his final days. I would like to thank

all the staff from the bottom of my heart for their kindness and compassion at such a difficult time.

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Review from Kelly B (Granddaughter of Resident) published on 22 November 2019
Submitted via Website • Report

Overall Experience

My Grandad was only with you for a short space of time but in that time, he was so very well looked after and us, as a family, were also treated very well. Cannot thank you and all the staff and management so much for everything you have done for Grandad and us.
The care and compassion was well above

excellent, outstanding I would say!

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Review from Anne-Louise (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience

I would definitely recommend this home to anyone. From the moment I entered on my first visit to when I had to clear my mum's room, the staff were all amazing. My mum was bed-bound for two years at home before I finally gave in and moved her to a home... I wish I'd done it sooner! They had her sitting

in a chair and engaging with everyone on day two. I'd go so far to say they gave me my mum back for the three months before she passed away. Even then, they didn't rush me to clear the room and helped me when I did do it.
I always felt as though all the staff genuinely care for the residents; they all know everyone and get to know visitors as well (which is helpful when your mother has dementia and can't remember if anyone has been to see her!). My mum always looked cared for and was the happiest I have seen her in a while.
I felt so guilty of moving my mum to a home, but Hill House helped me to see it was the best thing I could have done for her. Thank you.

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Review from John G (Son of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience

My mother has been a resident of Hill House now for 3 years; she will be 92 next month. As a family, we can say without hesitation that the standard of care provided by Hill House staff and managers continues to be extremely high. Mum is treated with a great deal of dignity, care and respect by all

the staff. They freely offer smiles and a friendly chat with the residents and always offer us a warm welcome when we visit. They are keen to involve us in a wide variety of events and activities. We particularly value the attention to detail paid by key workers who go to considerable lengths to help Mum to choose clothes which go well together just as she would have done herself. When we have asked occasionally for something to be changed in Mum's care routine the staff have been very responsive and understanding. It is hard to find anything to criticise and we believe that Hill House thoroughly deserves its continued high reputation.

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Review from Suzanne F (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience

I absolutely recommend Hill House Care Home and am so relieved that we chose here to care for my mum in her final weeks. The care they provide is exemplary, and every single member of staff are a credit to their profession. They provided help and support for me and my family and made all of us and my

mum feel very much at home. There are lots of activities, the food is excellent and the rooms are lovely. The garden is beautiful. Anything we wanted or needed was provided and always with a smile.

Reply from Hill House Nursing Home, Directors and Managers at Hill House Care Home

Thank you for such a lovely review. We are pleased we fulfilled your expectations. We will share your review with the team. It is always rewarding to have such positive feedback.

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Review from M L (Relative of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience

My wife's Mother and my Mother in law was welcomed to Hill House on the 10th of December to be cared for with a terminal illness, the staff cared for her around the clock and were extremely kind and supportive to all of us, it was a stressful time but the staff and management did their best during that

difficult time, sadly Mum passed away on the 3rd of July 2019, we are so glad we chose Hill House, Mum loved it there and spoke highly of the staff it made the whole experience easier to cope with knowing the support was there if we needed it, we cannot praise or thank them enough for their kindness and care and would recommend Hill House to anyone, all we can add is thank you all.

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Review from Roger W (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

Hill House and all the staff are very caring and create a wonderful homely environment with activities, friendliness and genuine affection for the residents. We are very happy with the care given and would recommend their care very highly.

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Review from L D (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother is very happy at Hill House. The staff are kind, and the facilities are excellent. There is entertainment in the lounge most days. Today she was 'Resident of the Month' and we were treated to afternoon tea for the whole family, with mum at the head of the table, she was presented with flowers

and a card.

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Review from Peter T (Son of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother was in Hill House for over 3 1/2 years. In that time we saw her treated with the utmost care, patience and kindness. She felt safe and secure there. We could see ourselves how well she was being looked after and felt very happy leaving her in their hands. She very much enjoyed the view from

her room and also liked to sit in the garden. There was a lot of entertainment laid on and this was greatly appreciated. She seemed to enjoy most of her food, which had a lot of variety and was always nicely presented and served. As visitors, we were always treated with kindness and respect and always offered refreshments. Towards the end of her life when more nursing and care was required the staff were exceptional - she loved them and they seemed to love her.

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Review from Colin (Son of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience

My mother has been at Hill house for over 3 years in which time I have got to know the lovely staff and seen their dedication and commitment.

We are always greeted with a smile and nothing is too much trouble. We were so lucky to have a lovely tea party for mum this weekend which was organised by

the staff. It was beautifully presented and brought a tear to us for all the thought which had been put into this.

Couldn't be more grateful for the continued care for mum with genuine care and love. Lots of hugs and always there to reassure her when her moods are low.
There are always lots of activities to try and engage all residents who are able.
It's so good to know that mum is in good hands and we couldn't thank you all more.

Thank you

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Review from Helen P (Daughter of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience

My mother has been resident at Hill House for over three years. During this time, the care that she receives has only ever been of the highest quality and it is for this reason that she is so happy to call it home. Management, nursing and care staff are excellent, very approachable and always available.

In all areas, staff are professional, respectful, diligent and cheerful which makes for a very happy and homely environment. Meals are varied and plentiful, served by an excellent hospitality team, with family and friends always made welcome. The resourceful activities team provide daily occupation/entertainment which my mother always enjoys. For us as a family, it is extremely reassuring to know that mum feels safe, secure & content and all the staff must take credit for this being so. I can thoroughly recommend Hill House if you are looking for the best.

Reply from Hill House Hill House, Director at Hill House Care Home

Thank you for your wonderful comments.

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Review from S D (Great-Niece of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience

I do not know what we would have done without the caring, compassionate support of all the staff at Hill House over the last year. They tackle each issue as it arises with professionalism and a warm, caring attitude that makes the fragile situation my dear aunt is in more bearable. We are so grateful

and owe them so much. My father is also a resident at another home and receives equally excellent care.

Reply from Pat - Hill House Hill House, Director at Hill House Care Home

Thank you, your Aunt brightens our day with her witty remarks. Your father at our sister home, Westside, is a true gentleman and it is a pleasure to care for your family.

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Review from Alan P (Son of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience

It was one of the most difficult things that my brother and I have had to do, to find suitable end of life care for our beloved mum. We looked at several residential homes, but as soon as we visited Hill House and met with the amazing staff, we instinctively knew we had found the right place for our

mum. I am delighted to say that the quality of care and comfort exceeded our already high expectations and the attentiveness of all staff has been exceptional not only with mum but also the family. Sadly mum passed away last week, but we have nothing but praise and gratitude for the way in which mum's passing was handled by all staff and their highly sensitive and sympathetic Interaction with the family. A huge thank you to all at a Hill House for making mum's last days so comfortable and in such a loving and calm environment. We will be eternally grateful!

Reply from Grace - Hill House Hill House, Registered Manager at Hill House Care Home

Thank you for such a lovely review. It was our privilege to look after your mother and I am pleased we fulfilled all your expectations. I will share your review with the team. It is always rewarding to have such positive feedback.

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Review from Michelle J (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience

The staff are friendly and professional. They have provided excellent care to my mum over the years - always treated her with dignity and compassion.

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Review from Keith S (Son of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience

Our father was looked after with dignity and care by the staff. They are all so helpful.

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