Hill House Care Home

48-50 Park Road, Kenley CR8 5AR
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9.9 84 Reviews
  • Hill House Care Home, Kenley
Celebrating 70 years of nursing care, Hill House care home is a family-run business with two Gold-Standard care homes in leafy Surrey.

Idyllically located in a beautiful, leafy location in Kenley, the larger of the group's two homes offers a welcoming and lively atmosphere, accommodating up to 58 residents.

Founded in 1954, Hill House was originally a family home and has been wonderfully maintained with a purpose-built extension in 1990, as well as an extensive refurbishment in 2014. With ongoing developments, contemporary décor and a light and spacious environment, Hill House offers a real home-from-home setting and continues to meet the highest possible standards.

The CQC registered manager and clinical lead manage Hill House with the cooperation of the owners. There is a full catering team preparing delicious meals for residents, led by a head chef, as well as in house activities and entertainment coordinators who plan regular events.

Hill House was awarded Care Home of the Year in the 2022 Gold Standards Framework awards, and a Top 20 Small Care Home Group in the 2023 Carehome.co.uk awards.

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Care Provided by Hill House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care
  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Grace Urbaczewska (Registered Manager)
  • Admission Criteria
    • Self-funding, NHS Continuing Healthcare and Local Authority funding
    • Ages 50+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (11)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,425 – £2,150
    • Self-Funded Nursing Care £1,425 – £2,150
    • Self-Funded Nursing Dementia Care £1,425 – £2,150
    • RESPITE Self-Funded Residential Dementia Care £1,575 – £2,300
    • RESPITE Self-Funded Nursing Care £1,575 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £1,575 – £2,300

  • Fees include general nursing care, all meals and laundry services and are dependent upon the type of bedroom chosen. Fees are also inclusive of the NHS Funded Nurse Care contribution of £219.71 per week. If a resident is eligible then this will be deducted from the prices listed. Sundries, such as hairdressing, chiropody, physio and newspapers are at an additional cost.
  • (these prices are only a guideline, please contact Hill House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Free parking available on site and on street if required


Hill House Care Home Reviews (84)

Total of 84, showing 41-60
9.9

Hill House Care Home has a Review Score of 9.9 (9.926) out of 10, based on 20 reviews in the last 2 years. Over all time Hill House Care Home has 84 reviews.

Overall Experience

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Review from Geetha N (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The end of life care my mother received was excellent, extremely caring staff.
They are very supportive too the families of their residents.
You may use this as a testimonial.

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Review from Sonia B (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say but a huge thank you for the wonderful care and dedicated attention my Mum had throughout her stay at Hill House. When she arrived there we did not think she would last 2 weeks - but 16 years later she finally gave in and in all her time there the staff have been wonderful, caring and
supportive. The activities and entertainment that staff lay on are extremely good. The catering team will do their best to find out what food the residents like. They do two large events each year to which family and friends are invited, as well as afternoon teas and outings. Her end of life care was second to none. I was allowed to stay with her at the home until the end and was treated with great compassion. The whole team was very considerate. All members of the staff seemed very fond of Mum and would come in and say goodnight as their shift ended. She was lovingly cared for in a tender and professional way. I cannot thank each and every one of the staff at Hill House enough for their support over the many years through all of the ups and downs of Mum's care.

Reply from Hill House, Director at Hill House Care Home

Thank you, Sonia, for that lovely review. It was our pleasure to look after your mother and we were privileged to nurse her and support you in those final days.


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Review from Brian M (Husband of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Hill House for nearly two years. She and our family have been made to feel part of the Hill House family by the staff who are competent and professional in carrying out the care that they provide in a very personal way. The atmosphere that they create is both homely and
friendly and every effort is made to satisfy the needs of their residents.

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Review from Trevor C (Son of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and Management made my mother's last 6 months a very happy one. Their constant care was of the highest standard at all times. They became close friends to all my family and helped us through a very difficult time with great compassion.

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Review from Karen M (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since arriving at Hill House in April 2019 my mother has been treated with the utmost dignity, respect and care. The staff are welcoming, hard-working and responsive to her physical needs and try to include her in the excellent entertainment and activities occasionally held in the main lounge. At her
time of life, I wouldn’t wish her to be anywhere else!

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Review from Mike R (Son of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Hill House for a little over a year and I have been very impressed with the care and facilities. He was in a very bad way when he moved in and, though still frail of course, is hugely much better both physically and mentally. I think most people will have had experience of "carers"
who just do necessary tasks and move on, but I have to say I can't think of a single member of staff I have met at Hill House who has been like that - they all seem actually to care, in all senses of the word.

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Review from Gillian B (Niece of Resident) published on 13 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle recently spent a short time at Hill House. The care that was given, not only to him but to all of the family was second to none. The hospitality we received as visitors was brilliant. I could not have asked for anywhere better for my dear uncle to spend his final days. I would like to thank
all the staff from the bottom of my heart for their kindness and compassion at such a difficult time.

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Review from Kelly B (Granddaughter of Resident) published on 22 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was only with you for a short space of time but in that time, he was so very well looked after and us, as a family, were also treated very well. Cannot thank you and all the staff and management so much for everything you have done for Grandad and us.
The care and compassion was well above
excellent, outstanding I would say!

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Review from Anne-Louise (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend this home to anyone. From the moment I entered on my first visit to when I had to clear my mum's room, the staff were all amazing. My mum was bed-bound for two years at home before I finally gave in and moved her to a home... I wish I'd done it sooner! They had her sitting
in a chair and engaging with everyone on day two. I'd go so far to say they gave me my mum back for the three months before she passed away. Even then, they didn't rush me to clear the room and helped me when I did do it.
I always felt as though all the staff genuinely care for the residents; they all know everyone and get to know visitors as well (which is helpful when your mother has dementia and can't remember if anyone has been to see her!). My mum always looked cared for and was the happiest I have seen her in a while.
I felt so guilty of moving my mum to a home, but Hill House helped me to see it was the best thing I could have done for her. Thank you.

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Review from John G (Son of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Hill House now for 3 years; she will be 92 next month. As a family, we can say without hesitation that the standard of care provided by Hill House staff and managers continues to be extremely high. Mum is treated with a great deal of dignity, care and respect by all
the staff. They freely offer smiles and a friendly chat with the residents and always offer us a warm welcome when we visit. They are keen to involve us in a wide variety of events and activities. We particularly value the attention to detail paid by key workers who go to considerable lengths to help Mum to choose clothes which go well together just as she would have done herself. When we have asked occasionally for something to be changed in Mum's care routine the staff have been very responsive and understanding. It is hard to find anything to criticise and we believe that Hill House thoroughly deserves its continued high reputation.

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Review from Suzanne F (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely recommend Hill House Care Home and am so relieved that we chose here to care for my mum in her final weeks. The care they provide is exemplary, and every single member of staff are a credit to their profession. They provided help and support for me and my family and made all of us and my
mum feel very much at home. There are lots of activities, the food is excellent and the rooms are lovely. The garden is beautiful. Anything we wanted or needed was provided and always with a smile.

Reply from Hill House Nursing Home, Directors and Managers at Hill House Care Home

Thank you for such a lovely review. We are pleased we fulfilled your expectations. We will share your review with the team. It is always rewarding to have such positive feedback.


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Review from M L (Relative of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's Mother and my Mother in law was welcomed to Hill House on the 10th of December to be cared for with a terminal illness, the staff cared for her around the clock and were extremely kind and supportive to all of us, it was a stressful time but the staff and management did their best during that
difficult time, sadly Mum passed away on the 3rd of July 2019, we are so glad we chose Hill House, Mum loved it there and spoke highly of the staff it made the whole experience easier to cope with knowing the support was there if we needed it, we cannot praise or thank them enough for their kindness and care and would recommend Hill House to anyone, all we can add is thank you all.

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Review from Roger W (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House and all the staff are very caring and create a wonderful homely environment with activities, friendliness and genuine affection for the residents. We are very happy with the care given and would recommend their care very highly.

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Review from L D (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Hill House. The staff are kind, and the facilities are excellent. There is entertainment in the lounge most days. Today she was 'Resident of the Month' and we were treated to afternoon tea for the whole family, with mum at the head of the table, she was presented with flowers
and a card.

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Review from Peter T (Son of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Hill House for over 3 1/2 years. In that time we saw her treated with the utmost care, patience and kindness. She felt safe and secure there. We could see ourselves how well she was being looked after and felt very happy leaving her in their hands. She very much enjoyed the view from
her room and also liked to sit in the garden. There was a lot of entertainment laid on and this was greatly appreciated. She seemed to enjoy most of her food, which had a lot of variety and was always nicely presented and served. As visitors, we were always treated with kindness and respect and always offered refreshments. Towards the end of her life when more nursing and care was required the staff were exceptional - she loved them and they seemed to love her.

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Review from Colin (Son of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hill house for over 3 years in which time I have got to know the lovely staff and seen their dedication and commitment.


We are always greeted with a smile and nothing is too much trouble. We were so lucky to have a lovely tea party for mum this weekend which was organised by

the staff. It was beautifully presented and brought a tear to us for all the thought which had been put into this.


Couldn't be more grateful for the continued care for mum with genuine care and love. Lots of hugs and always there to reassure her when her moods are low.
There are always lots of activities to try and engage all residents who are able.
It's so good to know that mum is in good hands and we couldn't thank you all more.


Thank you


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Review from Helen P (Daughter of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Hill House for over three years. During this time, the care that she receives has only ever been of the highest quality and it is for this reason that she is so happy to call it home. Management, nursing and care staff are excellent, very approachable and always available.
In all areas, staff are professional, respectful, diligent and cheerful which makes for a very happy and homely environment. Meals are varied and plentiful, served by an excellent hospitality team, with family and friends always made welcome. The resourceful activities team provide daily occupation/entertainment which my mother always enjoys. For us as a family, it is extremely reassuring to know that mum feels safe, secure & content and all the staff must take credit for this being so. I can thoroughly recommend Hill House if you are looking for the best.

Reply from Hill House Hill House, Director at Hill House Care Home

Thank you for your wonderful comments.


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Review from S D (Great-Niece of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not know what we would have done without the caring, compassionate support of all the staff at Hill House over the last year. They tackle each issue as it arises with professionalism and a warm, caring attitude that makes the fragile situation my dear aunt is in more bearable. We are so grateful
and owe them so much. My father is also a resident at another home and receives equally excellent care.

Reply from Pat - Hill House Hill House, Director at Hill House Care Home

Thank you, your Aunt brightens our day with her witty remarks. Your father at our sister home, Westside, is a true gentleman and it is a pleasure to care for your family.


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Review from Alan P (Son of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was one of the most difficult things that my brother and I have had to do, to find suitable end of life care for our beloved mum. We looked at several residential homes, but as soon as we visited Hill House and met with the amazing staff, we instinctively knew we had found the right place for our
mum. I am delighted to say that the quality of care and comfort exceeded our already high expectations and the attentiveness of all staff has been exceptional not only with mum but also the family. Sadly mum passed away last week, but we have nothing but praise and gratitude for the way in which mum's passing was handled by all staff and their highly sensitive and sympathetic Interaction with the family. A huge thank you to all at a Hill House for making mum's last days so comfortable and in such a loving and calm environment. We will be eternally grateful!

Reply from Grace - Hill House Hill House, Registered Manager at Hill House Care Home

Thank you for such a lovely review. It was our privilege to look after your mother and I am pleased we fulfilled all your expectations. I will share your review with the team. It is always rewarding to have such positive feedback.


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Review from Michelle J (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and professional. They have provided excellent care to my mum over the years - always treated her with dignity and compassion.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Hill House Care Home is calculated as follows: ( (215 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 231 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Top 20 Small Care Home Groups 2023

Recipient: Carey Care

Date: Tuesday 28 Feb 2023 More details

2022 Gold Standards Framework Care Home of the Year

Recipient: Hill House Care Home

Date: Friday 07 Oct 2022 More details

Top 20 Small Care Home Groups 2022

Recipient: Carey Care

Date: Thursday 30 Jun 2022 More details

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Meet the Team (7)

Grace

Grace Urbaczewska

Job Title: Hill House CQC Registered Manager

Joined: 2018

Since joining us in 2018, Grace has brought a remarkable sense of calm and order to Carey Care. Her open and approachable nature makes her the first person we turn to, knowing we'll always be heard. Grace is always on the move, making sure everything's running smoothly. Her impressive background, encompassing over 40 years in both surgical and school nursing, alongside over 11 years of management experience, provides a solid foundation of diverse knowledge, care, and leadership that benefits everyone at our Homes.


David

David Charman

Job Title: Palliative Lead

Joined: 2018

Since joining Hill House in 2018, David has transformed his career from a dedicated nurse to a compassionate Palliative Care leader. Every morning, he diligently visits each resident, ensuring their well-being and the seamless operation of our team. Additionally, David often conducts bespoke in-house training sessions for our staff, empowering them with his expertise.


Rodney

Rodney Balraj

Job Title: Head of Catering

Joined: 1991

Since 1991, our Catering Manager Rodney has been the driving force behind our kitchen team, crafting wholesome meals for our residents for over three decades. His dedication to tailoring each dish to match the unique preferences and dietary needs of our residents ensures that every bite is a delightful experience. With his exceptional culinary expertise, Rodney transforms dining into an unforgettable part of daily life for the residents. We also adore his input for big occasions such as our summer barbecues, Christmas, and birthday celebrations.


Angie

Angie Springall

Job Title: HR Manager

Joined: 2018

Since 2018, Angie has been the HR Manager for Carey Care and oversees over 130 team members with their training needs, compliance checks, reviews, recruitment and onboarding processes. Angie believes in everyone's uniqueness and is a great support to the team, she is always there to help with a friendly smile and a listening ear.


Laura

Laura Walker

Job Title: Activities Lead

Joined: 2014

Meet Laura, our dedicated and passionate Activities Lead. Since joining us in 2014, Laura as has had a remarkable knowledge of each resident's history and preferences. This deep understanding allows her to expertly personalise activities, ensuring they are engaging and meaningful for everyone. Laura is also a key contributor in the creation of our events, bringing her creativity and person-centred approach to every occasion. Her genuine passion for her work is truly inspiring and makes her a valued member of our team, consistently enriching the lives of our residents


Veronica

Veronica Mondan

Job Title: Hospitality Manager

Joined: 2017

Meet Veronica, our Hospitality Manager, who's been an integral part of Hill House since 2017. She's got an incredible eye for detail, making sure every little corner of the Home, both inside and out, is perfectly looked after. But Veronica's magic doesn't stop there; she makes the most delightful cups of tea and coffee for our residents. Her drinks are so good that people all around love them. Veronica shines with her creativity, coming up with unique event themes and innovative ideas for celebrations, so you can always expect something exciting.


Ieva

Ieva Silina

Job Title: Sales, Marketing & Admin Lead

Joined: 2018

Ieva is a proud member of the Administration team and has the pleasure of being the first point of contact when visitors step through the doors. She began her journey here as the Home Administrator in 2018 and now serves as the Marketing/Sales & Admin Lead. This role has provided her with invaluable experience across diverse areas. She is enthusiastic about taking the lead on social media initiatives, and ensuring the website content remains current and engaging.