Hill House Care Home

48-50 Park Road, Kenley CR8 5AR
Submit a Review
9.9 83 Reviews
  • Hill House Care Home, Kenley
Celebrating 70 years of nursing care, Hill House care home is a family-run business with two Gold-Standard care homes in leafy Surrey.

Idyllically located in a beautiful, leafy location in Kenley, the larger of the group's two homes offers a welcoming and lively atmosphere, accommodating up to 58 residents.

Founded in 1954, Hill House was originally a family home and has been wonderfully maintained with a purpose-built extension in 1990, as well as an extensive refurbishment in 2014. With ongoing developments, contemporary décor and a light and spacious environment, Hill House offers a real home-from-home setting and continues to meet the highest possible standards.

The CQC registered manager and clinical lead manage Hill House with the cooperation of the owners. There is a full catering team preparing delicious meals for residents, led by a head chef, as well as in house activities and entertainment coordinators who plan regular events.

Hill House was awarded Care Home of the Year in the 2022 Gold Standards Framework awards, and a Top 20 Small Care Home Group in the 2023 Carehome.co.uk awards.

Show Hill House Care Home on the Map

Care Provided by Hill House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Grace Urbaczewska (Registered Manager)
  • Admission Criteria
    • Self-funding, NHS Continuing Healthcare and Local Authority funding
    • Ages 50+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (11)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,425 – £2,150
    • Self-Funded Nursing Care £1,425 – £2,150
    • Self-Funded Nursing Dementia Care £1,425 – £2,150
    • RESPITE Self-Funded Residential Dementia Care £1,575 – £2,300
    • RESPITE Self-Funded Nursing Care £1,575 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £1,575 – £2,300

  • Fees include general nursing care, all meals and laundry services and are dependent upon the type of bedroom chosen. Fees are also inclusive of the NHS Funded Nurse Care contribution of £219.71 per week. If a resident is eligible then this will be deducted from the prices listed. Sundries, such as hairdressing, chiropody, physio and newspapers are at an additional cost.
  • (these prices are only a guideline, please contact Hill House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Free parking available on site and on street if required


Hill House Care Home Reviews (83)

Total of 83, showing 61-80
9.9

Hill House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 20 reviews in the last 2 years. Over all time Hill House Care Home has 83 reviews.

Overall Experience

  • 75
  • 8
  • 0
  • 0
  • 0

Date Published

83
3
8
20
63

Review from Donna (Daughter of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident at Hill House for 4 and a half years. During this time he was always treated with respect, dignity, care and compassion. Mum and I visited him every day, so we got to know the home and staff very well. I am pleased to say that I can only give praise to the staff for their kindness
and hard work and the running of the home in general. Entertainment and activities offered on a daily basis are great, as are the staff running them. Home cooked meals are always lovely too. The Hospitality Manager and her team have introduced some lovely ideas e.g. Teapot Tuesday where a lot of thought and attention to detail is given to make it as lovely as possible for residents to enjoy. All in all, I have no hesitation in recommending Hill House and would like to sincerely thank all the staff again for all their care and kindness shown to Dad. You are all dedicated and do a wonderful job, which as I well know can sometimes be very challenging for you. So keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny J (Daughter of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Hill House since September 2014 until her death in October 2018. I can only give praise to the care and compassion all the staff gave Mum during her stay. They not only gave care and support to Mum but also to her family. The care given was exemplary throughout Mum's stay.
The chef and his team provide lovely meals and the entertainment and activities arranged are great. Mum was an active member of the Art Class until recently.
I would have no hesitation in recommending Hill House. They really do care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Respite Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hill House is a very nice nursing home. All the staff are very friendly and helpful. I do enjoy my stays there. As I am a vegetarian the cook found it difficult to cater for me this time. The fruit juice was very good.

Reply from Hill House Hill House, Director at Hill House Care Home

We are so sorry to hear that on this occasion we did not always meet your choices. We will make sure that on your next visit we have a more interesting selection of vegetarian dishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John P (Nephew of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Hill House Care Home enough. The care, compassion and friendship of the staff could not have been better. My Aunt stayed here twice, the first time to convalesce after surgery and, 4 years later, for end of life support. Would have no hesitation in recommending it to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G K (Friend of Resident) published on 2 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting a friend only for a few weeks.
Found everybody extremely helpful and friendly.
They took very good care of my friend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil P (Son of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my Dad in the most wonderful, kind and caring manner for 18 months. I will always appreciate this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth E (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my period of convalescence at Hill House, I received warmth and kindness from the friendly and caring staff. Any assistance I required after my knee operation was given promptly and efficiently day or night. I had excellent accommodation with good and well-prepared meals. I felt happy and cared
for during my stay and thank all concerned for helping me on my road to recovery.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet P (Wife of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a very good experience, having reluctantly put my husband in care. Staff overall were good, with some outstanding in their standard of care. I was recommended to Hill House and felt it was right on my first visit. I was treated with care too, which was a great help in my husband's last days. Generally,
a very nice atmosphere with staff cheerful and welcoming, I have no regrets for choosing Hill House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline S (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day that my mum went to Hill House Care Home, she has been given the care I cannot find fault. The way she was looked after it was like being looked after by her own family. Although she could not help herself she was treated with respect and dignity. We were able to go home with peace of mind
knowing that mum will be looked after. At first it was a difficult decision to leave my mum under the care of a nursing home. But the warmth and welcome feeling that we were given helped us in making the decision. We as a family highly recommend Hill House as the quality of care is beyond words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy G (Son-in-law of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident in Hill House for three years and I cannot speak highly enough of the care and understanding she was given by all the staff. The home was always spotless and never smelt. The food was of a very high standard. We were kept up to date on her wellbeing at all times. I cannot
think of anything negative to say.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Grandson of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To be honest I couldn't have asked for a better place for my nan to spend her last few months. Lovely family atmosphere, caring and friendly staff, always activities and things going on but at the same time when and if you need space, peace and quiet it was there. My family and I couldn't be more grateful
that nanny was able to see out her days in such wonderful surroundings. Many thanks to Hill House and all their staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham D (Husband of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered from Alzheimers Dementia for 9 years and spent the last 5 weeks of her life in this excellent Nursing Home. Every member of the Management and staff of this excellent establishment treated her with the utmost care and dignity, and I know she appreciated the care she was given, by the
dedicated and very professional team attending to her at this time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet G (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During her stay at Hill House, my mother was looked after extremely well. The staff were so kind and caring and made every effort to make her stay as comfortable as they could. Facilities were excellent, activities were provided and mother was encouraged to participate. The only downside was the food
was not always to mother liking. The lunch I had was excellent and included wine. I have recommended Hill House to friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Friend of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start, the staff made my friend feel welcome. The staff are very professional in all aspects as well as caring. The activities laid on are varied and entertaining and caters to all levels of mobility. It was good to see the owner around and nothing was too much trouble. A huge thank you Hill
House for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny H (Friend of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, friendly staff. They go out of their way to be helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole D (Wife of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited many care homes before choosing Hill House Care Home. As soon as I went in there, I knew it was the one. There is a lovely atmosphere - very warm and friendly. The staff are wonderful and so helpful. I can't thank them enough for the way they look after my husband. I also think the activities
they provide are so good and varied - something for everybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert C (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing care of Hill House Care Home should stand as the standard that all such homes should take as the acceptable standard of excellence. Their skills in all the qualities needed to care for the cased of dementia, frailties regardless of all ages and must be noted in forthcoming social care programmes
of government and local councils.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheb (Son of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were sad to see Mum admitted to a nursing home but have gained an extremely helpful ‘family’ instead.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hill House is such a friendly, happy home and for 6 weeks our father resided here for end of life care. He was treated with such kindness by all the staff and treated him with such dignity. We cannot thank Hill House enough for all their kindness and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S N (Wife of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was exceptional and always delivered in a considerate and respectful way. The staff were, without exception, kindness itself and nothing seemed to be too much trouble. It is a great comfort to know the loved one is in such good hands at times like this. I shall always be grateful to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Hill House Care Home is calculated as follows: ( (212 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 232 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet