Fees include general nursing care, all meals and laundry services and are dependent upon the type of bedroom chosen. Fees are also inclusive of the NHS Funded Nurse Care contribution of £219.71 per week. If a resident is eligible then this will be deducted from the prices listed. Sundries, such as hairdressing, chiropody, physio and newspapers are at an additional cost.
Open visiting
Free parking available on site and on street if required
Hill House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 20 reviews in the last 2 years. Over all time Hill House Care Home has 83 reviews.
Review from Margaret H (Sister of Resident) published on 29 May 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from James A (Husband of Resident) published on 18 May 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The facilities (standard of room, catering and public area amenities) were excellent and the level of specialist nursing care and general hygiene, first class.
I would certainly give Hill House a 5 star recommendation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie C (Daughter of Resident) published on 9 September 2015
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.909) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Hill House Care Home is calculated as follows: ( (212 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 232 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jul 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Hill House CQC Registered Manager
Joined: 2018
Since joining us in 2018, Grace has brought a remarkable sense of calm and order to Carey Care. Her open and approachable nature makes her the first person we turn to, knowing we'll always be heard. Grace is always on the move, making sure everything's running smoothly. Her impressive background, encompassing over 40 years in both surgical and school nursing, alongside over 11 years of management experience, provides a solid foundation of diverse knowledge, care, and leadership that benefits everyone at our Homes.
Job Title: Palliative Lead
Joined: 2018
Since joining Hill House in 2018, David has transformed his career from a dedicated nurse to a compassionate Palliative Care leader. Every morning, he diligently visits each resident, ensuring their well-being and the seamless operation of our team. Additionally, David often conducts bespoke in-house training sessions for our staff, empowering them with his expertise.
Job Title: Head of Catering
Joined: 1991
Since 1991, our Catering Manager Rodney has been the driving force behind our kitchen team, crafting wholesome meals for our residents for over three decades. His dedication to tailoring each dish to match the unique preferences and dietary needs of our residents ensures that every bite is a delightful experience. With his exceptional culinary expertise, Rodney transforms dining into an unforgettable part of daily life for the residents. We also adore his input for big occasions such as our summer barbecues, Christmas, and birthday celebrations.
Job Title: HR Manager
Joined: 2018
Since 2018, Angie has been the HR Manager for Carey Care and oversees over 130 team members with their training needs, compliance checks, reviews, recruitment and onboarding processes. Angie believes in everyone's uniqueness and is a great support to the team, she is always there to help with a friendly smile and a listening ear.
Job Title: Activities Lead
Joined: 2014
Meet Laura, our dedicated and passionate Activities Lead. Since joining us in 2014, Laura as has had a remarkable knowledge of each resident's history and preferences. This deep understanding allows her to expertly personalise activities, ensuring they are engaging and meaningful for everyone. Laura is also a key contributor in the creation of our events, bringing her creativity and person-centred approach to every occasion. Her genuine passion for her work is truly inspiring and makes her a valued member of our team, consistently enriching the lives of our residents
Job Title: Hospitality Manager
Joined: 2017
Meet Veronica, our Hospitality Manager, who's been an integral part of Hill House since 2017. She's got an incredible eye for detail, making sure every little corner of the Home, both inside and out, is perfectly looked after. But Veronica's magic doesn't stop there; she makes the most delightful cups of tea and coffee for our residents. Her drinks are so good that people all around love them. Veronica shines with her creativity, coming up with unique event themes and innovative ideas for celebrations, so you can always expect something exciting.
Job Title: Sales, Marketing & Admin Lead
Joined: 2018
Ieva is a proud member of the Administration team and has the pleasure of being the first point of contact when visitors step through the doors. She began her journey here as the Home Administrator in 2018 and now serves as the Marketing/Sales & Admin Lead. This role has provided her with invaluable experience across diverse areas. She is enthusiastic about taking the lead on social media initiatives, and ensuring the website content remains current and engaging.
