Hill House Care Home

48-50 Park Road, Kenley CR8 5AR
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9.9 83 Reviews
  • Hill House Care Home, Kenley
Celebrating 70 years of nursing care, Hill House care home is a family-run business with two Gold-Standard care homes in leafy Surrey.

Idyllically located in a beautiful, leafy location in Kenley, the larger of the group's two homes offers a welcoming and lively atmosphere, accommodating up to 58 residents.

Founded in 1954, Hill House was originally a family home and has been wonderfully maintained with a purpose-built extension in 1990, as well as an extensive refurbishment in 2014. With ongoing developments, contemporary décor and a light and spacious environment, Hill House offers a real home-from-home setting and continues to meet the highest possible standards.

The CQC registered manager and clinical lead manage Hill House with the cooperation of the owners. There is a full catering team preparing delicious meals for residents, led by a head chef, as well as in house activities and entertainment coordinators who plan regular events.

Hill House was awarded Care Home of the Year in the 2022 Gold Standards Framework awards, and a Top 20 Small Care Home Group in the 2023 Carehome.co.uk awards.

Care Provided by Hill House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Grace Urbaczewska (Registered Manager)
  • Admission Criteria
    • Self-funding, NHS Continuing Healthcare and Local Authority funding
    • Ages 50+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (11)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,425 – £2,150
    • Self-Funded Nursing Care £1,425 – £2,150
    • Self-Funded Nursing Dementia Care £1,425 – £2,150
    • RESPITE Self-Funded Residential Dementia Care £1,575 – £2,300
    • RESPITE Self-Funded Nursing Care £1,575 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £1,575 – £2,300
  • Fees include general nursing care, all meals and laundry services and are dependent upon the type of bedroom chosen. Fees are also inclusive of the NHS Funded Nurse Care contribution of £219.71 per week. If a resident is eligible then this will be deducted from the prices listed. Sundries, such as hairdressing, chiropody, physio and newspapers are at an additional cost.


  • (these prices are only a guideline, please contact Hill House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Open visiting


  • Parking
  • Free parking available on site and on street if required


Total of 83, showing 81-83
9.9

Hill House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 20 reviews in the last 2 years. Over all time Hill House Care Home has 83 reviews.

Overall Experience

  • 75
  • 8
  • 0
  • 0
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Date Published

83
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63
Overall Experience  Overall Experience 5.0 out of 5

The care of my brother was of the highest standard.
He was extremely difficult to care for but the staff were always kind, attentive and extremely professional in the care they provided.
The premises were immaculate in cleanliness.
Diets and meals were of the highest standard.
Their expert care
and support for my brother was of extreme comfort for myself and family.
God bless them all.

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Overall Experience  Overall Experience 5.0 out of 5

My wife received a most efficient, courteous and professional service whilst in short term respite care. The initial assessment was carried out promptly and conscientiously by two members of the Hill House professional team. This created much confidence in their ability to provide an appropriate and
caring service.


The facilities (standard of room, catering and public area amenities) were excellent and the level of specialist nursing care and general hygiene, first class.


I would certainly give Hill House a 5 star recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

My mother Ann was a resident for 15 months until she died in June 2015. The home is very clean and well run. All the staff are very friendly, caring and polite to all residents and welcoming to visitors. I did not have any worries about my Mother staying there and am very grateful that she ended
her days in such a caring and compassionate place. I have only heard excellent reports about Hill House and would highly recommend them.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Hill House Care Home is calculated as follows: ( (212 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 232 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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