Hillside Nursing Home

North Hill Drive, Harold Hill, Romford RM3 9AW
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9.7 75 Reviews
  • Hillside Nursing Home, Romford
Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for other carers in the Romford area. Staff have a wide range of care expertise and strive for a professional service that adheres to the policies of the Care Quality Commission while looking to have all residents feel they are receiving a personal service.

'It’s what’s inside that counts'- Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Hillside, the staff. Care workers are the heart of the business. Hillside Nursing Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

They have a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flowerbeds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

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Care Provided by Hillside Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Maribelle Law (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Hillside Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Hillside Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, expect meal times and bed time.


    11:00-


    14:00


  • Parking

  • 15 free parking space available


Hillside Nursing Home Reviews (75)

Total of 75, showing 1-20
9.7

Hillside Nursing Home has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years. Over all time Hillside Nursing Home has 75 reviews.

Overall Experience

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  • 24
  • 5
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Date Published

75
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Review from Janine E (Daughter-in-law of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law admitted a few days ago. Cannot fault the care she has been given. All staff have been fantastic towards her and always make time to answer any questions we have. It's been great to see her out of bed and joining in with the other residents in the shared lounge.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing your experience. I'm thrilled to hear your mother-in-law is thriving already!


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Review from Karen G (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very welcoming and has a very homely atmosphere. All the staff are very polite and very helpful. I enjoy my visit as so welcoming. Facilities are very good and I'm always offered a cup of tea while I am visiting.

Reply from Maribelle Law, Care Home Manager at Hillside Nursing Home

Thank you for your lovely review. It's always a pleasure to have you visit, and we look forward to welcoming you again soon.


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Review from Peter S (Husband of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression when my wife was admitted, and still is, the home is very secure and clean. Her single room is a good size and comfortable. There are some residents with greater needs compared to my wife, for example, aggression, verbally and physically. But staff take it in good humour and would
talk them out of it. Staff are always in attendance, walking, feeding and holding hands with them. I am very pleased with Hillside including staff. In my opinion previous homes and hospitals have not wanted to accept responsibility or are not professional dealing with dementia care.

Reply from Maribelle Law, Care Home Manager at Hillside Nursing Home

Thank you for sharing your positive experience with us. We're pleased to hear that you found our home secure, clean, and comfortable for your wife.


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Review from V S (Friend of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my friend regularly over the last month and have been so impressed with this care home.
I am welcomed by cheerful and caring staff and nothing seems too much trouble for any of them.
My friend is content and feels treated well with respect and care.
The atmosphere is relaxed
and enjoyable.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Thank you for sharing such a positive review! We're thrilled to hear that you've been impressed by our cheerful and caring staff.


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Review from T T (Cousin of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently visited my relative who has been a resident for 4 years now. Was offered tea and biscuits on arrival and several staff members interacted with us including kindly bringing two chairs to my relative's room for myself and my husband (this has not happened before!). All the staff were professional,
polite and attentive. My cousin commented that the choice of food is good and plentiful. My only complaint would be is the bedroom is rather cluttered and needs a clean and tidy (granted my cousin does have a lot of belongings) and his ensuite toilet was not operational and the light still not working which I first noted last December!

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Our aim at Hillside Nursing Home is to provide our residents with the highest standards of care and support. We are sorry to read your comments and would request that you contact our Home Manager immediately on 01708346077 to discuss any concerns you may have.


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Review from D W (Niece of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since February 2024. I have visited a number of times and have always been impressed with how caring and helpful the staff are. Never a problem to ask them a question and my aunt has said how many things are organized for the residents.
My aunt looks much better in herself
and is always spotlessly clean and always seems happy.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

Hello, thank you for taking the time to leave a positive review. We are grateful for your kind words!


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Review from Ynez M (Daughter-in-law of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff greeted me with warmth and smiles. Residents were in the common room where there was a TV and a radio on. Some residents were singing along to music. Xmas decorations were up, and my father-in-law was spotless as were the other residents.
The senior nurse took time to discuss some health
matters, and the main carer went with me to the father-in-law's room so that I could determine if he needed anything else.
The whole place is spotless.
The care staff were happy to chat with me and make me tea whilst I sat with the father-in-law.
As I was leaving, some of the staff came in with a tea tray holding cupcakes decorated in the Scots flag, they had highland music on and were wearing kilts in honour of St Andrews Day. Some residents got up to dance as well. It was joyful.
This home is a happy one, all the staff demonstrate a caring attitude to the residents and I know they have their best interests at heart
As usual, it was a positive and productive visit.
Thank you.

Reply from Maribelle, Home Manager at Hillside Nursing Home

Wow, what a fantastic review of our home, thank you for sharing. I'm thrilled that the hard work and dedication of my team shines through. Warmest regards, Maribelle


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Review from Gillian D (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff to be very professional and caring with all patients at the home.
Communication was excellent.
I would have no issues in highly recommending the home.

Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

Thank you very much for your kind review about Hillside Nursing Home. We will continue striving to provide the best care for all our residents. Kind regards


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Review from Michael L (Son of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently a resident at Hillside.
Whenever we visit, we always find the staff courteous and helpful. My mother is not an easy lady to handle but the staff show great patience and skill with dealing with all her needs. I would thoroughly recommend this home, don't be put off by the exterior,
it's the staff inside that matter, they are 5 star.

Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

Thank you for sharing your positive experience with Hillside. It's great to hear that the staff's courtesy, helpfulness, patience, and skill in dealing with your mother's needs have made a significant impact. Your recommendation means a lot to us. Kind Regards


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Review from S L (Daughter-in-law of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Hillside for a few months now and we have found all the staff here exceptional. She is not the easiest person to handle but they care for all her needs and we are very grateful. All the staff are friendly and go above and beyond to help. Thank you.

Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

We greatly appreciate your kind words about Hillside Nursing Home and the exceptional care provided to your mother-in-law. It's heart warming to hear that the staff's dedication and friendliness have made a positive impact. Your gratitude is truly appreciated, and we are committed to continuing to provide the best care and support to all our residents. Thank you for sharing your feedback! Kind regards.


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Review from Jeff B (Son of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 91 year old mother was referred to the care home by the NHS to recover from a broken leg and Covid. The initial care plan put in place was explained very well on her arrival and the care that she received throughout her stay was first-class. All the staff at Hillside were kind, considerate, compassionate,
thoughtful and very attentive. Although the condition of decoration throughout the care home looked a bit tired on our arrival, a complete redecoration and refurbishment of the site was underway mid-June 2023. A big thank you to all the staff on behalf of my mother.

Reply from Priyanka Gadhe, Marketing Administrator at Hillside Nursing Home

Thank you for sharing your positive feedback about Broxbourne nursing home. We are delighted to hear that your mom has been well looked after and is happy. We appreciate your input and will continue striving to provide exceptional care service to all our residents. Kind Regards.


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Review from A S (Son of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all concerned, just like to say a big thank you to all the nurses and carers who have looked after my father over the last 7 months - I understand that his behaviour can be challenging at times, but they cope very well and made a big difference in his life. I have visited the care home and seen to
improve my dad in general.
I would like to recommend Hillside as the best place to put loved ones and I feel Dad is safe when he is living at the home.
Although the exterior of the building doesn't quite like five-star hotel but the standard of care is first-rate.
I am happy to see my dad smiling and have a conversation with me, this simple step shows that my dad is happy at Hillside.
The manager is always hands-on for everything and always available when needed.

Reply from Priyanka Gadhe, Marketing Administrator at Hillside Nursing Home

Thank you for taking out the time to write us an amazing review. It's great to know that you are happy with your dad's care at Hillside Nursing Home and that the staff were kind and attentive. I will pass your kind words on to the care home manager and the team, as I'm sure they'll be pleased to read your review. Kind Regards.


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Review from R D (Son of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside Nursing Home looked after my dad for 18 months. He was cared for, kept clean and fed well. Staff were helpful and kind.

Reply from Priyanka Gadhe, Marketing Administrator at Hillside Nursing Home

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care you father received during his stay. At Hillside nursing home we strive to provide exceptional care service to all our residents. Kind Regards.


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Review from P T (Wife of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the way my husband is looked after in Hillside Nursing Home. He is a handful.

Reply from Priyanka Gadhe, Marketing Administrator at Hillside Nursing Home

Thank you so much for an amazing review of the Hillside Nursing Home. We strive to provide exceptional care services to all our residents. Kind regards.


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Review from Pauline C (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mother moved in to Hillside Nursing Home the management and staff have been extremely welcoming, supportive, professional and helpful Nothing is too much trouble and everybody is so kind and thoughtful. My mum is so happy and I'm so lucky she is cared for by a team who treat her with
dignity and empathy while at the same time ensuring she is well cared for and safe.
thank you so much for all you do - our Hillside Nursing Home family.

Reply from Chante Woodley, Marketing Coordinator at Hillside Nursing Home

Thank you for such a kind review. Our Gold Care family is filled with skilled and compassionate people - we are incredibly proud of our staff. Wishing you and your loved ones good health.


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Review from D O (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives on a daily base is second to none! The staff are incredibly caring and show my mum so much respect. I am very grateful to them. Yes the establishment is a little tired looking, but the care Mum receives is great and at the end of the day Mum's happiness is all that matters.
I know if ever I needed to speak to any member of staff at Hillside I can anytime of day or night full with confidence, which means a lot to me.

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Review from Vivienne O (Sister of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My twin brother moved into Hillside Nursing Home from the hospital, he settled in right away due to the staff always being there to assist him in his daily routine, so he was able to go into the lounge and sit with the other patients during the day. The home was always spotless and the other patients
as well, my brother enjoyed engaging with the staff with a little bit of their own language.
I cannot thank all at Hillside for making my brother's stay as comfortable as he could be with his illness.

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Review from Christine C (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, as always, were very welcoming and friendly.
My sister and I were offered tea and biscuits - always a plus!
The lounge was festive with a beautiful Xmas tree.
My dad has been with Hillside for nearly three years, and he is always happy.
My family and I are extremely pleased and thankful
for the care and attention my dad receives.

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Review from Stephen S (Cousin of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my relative was only in Hillside Nursing Home for a short period of time it was obvious that she benefitted from the care and attention received. At all times the staff were helpful to me and my relatives friends. Taking time to ensure that we were left fully informed throughout. It was very
comforting to know she was in such caring hands.

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Review from Barry F (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family would like to extend our many thanks to you all for the love and care given to our mum.
Mum came into Hillside in January 2020 and was not expected to live for very long. However, both you and the entire team made every effort to ensure our mum was safe, comfortable and well cared for. Remarkably,
mum went on to live for a 22 months.
We recognise the significant challenges and constraints placed on you and your team over the past two difficult years caused by Covid and government cutbacks but the Hillside team at no time allowed this to detract from your core purpose of giving the very best care to our mum.
Our family are forever in your debt for the personal attention, compassion, and dignity shown to her throughout her stay up to and including her sad passing this morning.
Please extend our sincere thanks to all who got to know our mum and who devoted so much time and effort caring for her.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Hillside Nursing Home is calculated as follows: ( (133 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 187 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Maribelle

Maribelle Law

Job Title: Care Home Manager

Joined: 2017

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel and supported and empowered to progress in their career.


Frequently Asked Questions about Hillside Nursing Home

What types of Care is Hillside Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillside Nursing Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Hillside Nursing Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Hillside Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Hillside Nursing Home to the centre of Romford?

2.9 mile(s) as the crow flies, distance by road may be significantly further.