Hillside Nursing Home

North Hill Drive, Harold Hill, Romford RM3 9AW
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9.7 75 Reviews
  • Hillside Nursing Home, Romford
Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for other carers in the Romford area. Staff have a wide range of care expertise and strive for a professional service that adheres to the policies of the Care Quality Commission while looking to have all residents feel they are receiving a personal service.

'It’s what’s inside that counts'- Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Hillside, the staff. Care workers are the heart of the business. Hillside Nursing Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

They have a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flowerbeds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

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Care Provided by Hillside Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Maribelle Law (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Hillside Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Hillside Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, expect meal times and bed time.


    11:00-


    14:00


  • Parking

  • 15 free parking space available


Hillside Nursing Home Reviews (75)

Total of 75, showing 21-40
9.7

Hillside Nursing Home has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years. Over all time Hillside Nursing Home has 75 reviews.

Overall Experience

  • 45
  • 24
  • 5
  • 0
  • 1

Date Published

75
2
6
16
59

Review from L H (Son of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ongoing care continues to be good. This review is to say "thanks" for the preparation prior to my father's recent clinical group review. The manager and the team prepared supporting data/evidence in advance and provided a comprehensive pack for the assessor on the day. Thanks again. Really appreciate
the team's help.

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Review from Mary O (Wife of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside Nursing Home is a fantastic place. The staff are very caring and always cheerful despite the difficult job they have. My husband was poorly when he first became a president and the staff have worked hard with him to improve his mobility etc.

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Review from Tony M (Son of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General care and staff.
Responsive to family requirements and requests, really resident focused.
Approachable.
Outside a bit scruffy but care very good.

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Review from J C (Son of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As others have said, the outside of the home is a little disappointing, shabby and a bit uncared for, but once your inside and you meet the staff, this is where it really matters. My mom has only been here a few weeks and so far very impressed with the care she is receiving. Staff are lovely, professional
and cheerful. I feel very happy when I leave there knowing she is being looked after very well.

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Review from Katy C (Granddaughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my Nan was placed into Hillside Nursing Home for end of life care. I can honestly say that the staff in this home were second to none. Even though her time at Hillside was short she was treated with nothing but dignity even down to her passing. The carers in this homemade her and us as a family
feel completely at ease with her being there. The support the staff in the home offered everyone involved was amazing. The home were extremely accommodating even allowing my Nan's great children in to see her which we know meant a lot to her in those final days as she was really close to them.
Thank you to all the staff at Hillside Nursing what you did for us will always be remembered. You made a very hard time that little bit more bearable.
The building may look a bit tired but that is just cosmetic, The cleanliness was excellent and the building always smelt extremely clean.
Covid measures in place are good and they are clearly treating the resident's safety as their priority.

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Review from G M (Wife of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care was excellent, mattress was not satisfactory.

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Review from Caroline B (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Hillside Nursing Home is fantastic. The staff truly care for the residents and families can be assured that their relatives will be well looked after!
They have gone above and beyond to protect residents and staff throughout the pandemic and their effort has ensured they’ve not had a single
case of the virus in the home.

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Review from M B (Daughter of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously had a bad experience with a vare home elsewhere I was worried when Mum was moved here from hospital but shouldn't have worried. Every member of staff is so helpful, attentive and so kind. My mum looks so well cared for and the place is so clean.

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Review from Alison Q (Daughter of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, always flexible to needs of both resident and wider family.

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Review from M H (Brother of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All fine, thanks.

Reply from Jemar Legister, Marketing Associate at Hillside Nursing Home

Thank you for taking the time out to leave a review.


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Review from D T (Ex Family Member) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-husband has resided at Hillside since the first lockdown - March 2019. I have found the home to be run, by the manager and her hand-picked staff, excellently. In fact, it is a pleasure for me to visit. Everyone within is friendly and treat the residents with care and respect. This gives me the
assurance that our loved one is being given the best care. I highly recommend Hillside.

Reply from Jemar Legister, Marketing Associate at Hillside Nursing Home

Thank you for taking the time out to leave such an insightful review. We are happy to hear that you're satisfied with the quality of care provided at Hillside Nursing Home. Our wonderful care staff ensures each resident is treated with the dignity, tender care and respect they deserve. We strive to create a home from home atmosphere within our homes to ensure each resident lives a happy and fulfilled life during their stay. Thank you again, and stay safe.


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Review from Keith P (Son of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Disappointing first impression. Although the outside could do with a bit of attention, few flowers in the flower beds would enhance the home’s appearance tenfold.
Once inside it is very efficiently run by the staff, Covid safety is fully observed.
All of the staff are very caring looking after the
patients. I go home after visiting my mum knowing she is in safe and caring hands, thank you to all the staff.

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Review from Julie W (Daughter of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The care home itself is very run down and shabby, the staff however are very nice and kind to the residents.
However, I felt that at times the staff did not know what they were actually doing, lack of communication and on several occasions, I had to explain that my mum was here on a temporary basis,
they do not encourage residents to be self-sufficient which is important when you are staying there for a short period.
I had to more or less re-write my mum's care plan as she was able to do things that they said she could not, they did not provide me with regular updates on my mum, and the visiting times are awful, changed my mum's GP without my knowledge and had to complain about a man showering my mum on his own.
To be honest, if you are looking for a care home for your loved one think twice about sending them here.

Reply from Maribelle Law, Home Manager at Hillside Nursing Home

I am sorry that you feel you did not have a positive experience during your mother's stay. The care we provide for our residents is of the utmost importance and we take any criticism very seriously in the hope that we can learn from it.
We have a team of trained staff with considerable experience in the care industry. Our staff undergo regular refresher training courses and work hard to give our residents a quality of life that incorporates their dignity and privacy. The home is currently being redecorated and we have dedicated domestic staff who work hard to maintain a safe, clean environment. Our staff go the extra mile and have put forth an extensive effort to keep our care home safe and free of Coronavirus. I will contact you via e-mail to discuss your review in more depth.
At Hillside, we are taking reviews very seriously and we’re constantly striving for feedback to improve our services. We would like to wish your mum well and wishing her good health.


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Review from A Y (Granddaughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All PPE precautions are taken.
Good to see my nan well and healthy.
Should have a blanket, as she is 104-years-old and visits our outside!

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review. The home works hard to ensure that everyone is safe and well and I am certain that we will have a blanket for garden visits. I will contact them to ensure that this is always available. Kind regards


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Review from S R (Son of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While the fabric of the building and grounds is not great, the staff and the care they give is terrific. All staff have shown that they genuinely care for the residents, and I'm very happy in the knowledge that Mum is being well cared for.

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review, we appreciate your honest feedback. We are, now lockdown is partially lifting, concentrating our time and efforts on our buildings and gardens. There is still a little way to go, however, we know the care and staff team are excellent. We receive so much positive feedback from residents and families, and we are very proud of the work they do. Kind regards.


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Review from J C (Daughter-in-law of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Pleased that we have at last been able to see mum after such a long time.

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review. It's wonderful to see our families and their loved ones being reunited after all these weeks! Kind regards.


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Review from B D (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After three months owing to Covid 19, it has been delightful to see mum. The care home have always been helpful and give me plenty of information regarding my mother's health and care.

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

So glad to hear that you are reunited! Everyone has worked hard to keep our residents safe, well and happy and our family members well informed. Thank you for your review. Kind regards.


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Review from J S (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family are extremely happy with the care my dad has received. He was only in here a few weeks before "lockdown" (arrived 24/02/20 - lockdown 13/3/20). We have all been made so welcome in the times we came before lockdown, and they have been very helpful when we have rung to speak to him, and
always kept us informed of his condition.

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for taking the time and trouble to review our home. I am so pleased to hear that you are 'extremely happy' with your fathers care, we could not have a better review. Kind regards.


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Review from A C (Son of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Have cared for my mum for some time now. She seems to be cared for very well. Due to being 104, she is very well.

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

So glad to hear that you feel your mother is well cared for. Thank you for reviewing both care and services. Kind regards.


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Review from S H (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident in February 2020 and lockdown began 5-6 weeks later, and so we can only review that amount of time. Since that time, we have received telephone updates when staff are available to do so. We are told that Mum is well and settled and would hope we would be contacted of any major
issues. Previous to lockdown, staff seemed friendly and caring, and Mum settled in well.

Reply from Alison Foreman, Director of Sales and Marketing at Hillside Nursing Home

Thank you for your review. Yes, it has been a difficult time for new residents and their families. Hopefully, garden visits will give residents and families some much-needed contact. Let's hope that the sun keeps shining! Kind regards.


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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Hillside Nursing Home is calculated as follows: ( (133 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 187 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Maribelle

Maribelle Law

Job Title: Care Home Manager

Joined: 2017

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel and supported and empowered to progress in their career.