Hillside Nursing Home

North Hill Drive, Harold Hill, Romford RM3 9AW
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9.7 75 Reviews
  • Hillside Nursing Home, Romford
Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Hillside Nursing Home offers residential care for the elderly and Nursing Care, including higher needs and dementia care, together with a respite service for other carers in the Romford area. Staff have a wide range of care expertise and strive for a professional service that adheres to the policies of the Care Quality Commission while looking to have all residents feel they are receiving a personal service.

'It’s what’s inside that counts'- Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Hillside, the staff. Care workers are the heart of the business. Hillside Nursing Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

They have a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flowerbeds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

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Care Provided by Hillside Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Maribelle Law (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Hillside Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Hillside Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, expect meal times and bed time.


    11:00-


    14:00


  • Parking

  • 15 free parking space available


Hillside Nursing Home Reviews (75)

Total of 75, showing 61-75
9.7

Hillside Nursing Home has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years. Over all time Hillside Nursing Home has 75 reviews.

Overall Experience

  • 45
  • 24
  • 5
  • 0
  • 1

Date Published

75
2
6
16
59

Review from J M (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it appears that dad has deteriorated generally in regard to his condition, he has put on weight since his arrival. This, in turn, has meant he is healthier in general and has not needed hospital care as a result. I can only attribute this to the care of the home which, although less glamorous,
is much better for him than the last one.... Thanks for all your assistance!

Reply from Melissa Lawerence, Marketing Coordintaor at Hillside Nursing Home

Hello- Thank you for your kind words, the staff would be incredibly happy to hear this feedback. Our staff are exceptional, we're happy you think the same!- Best regards


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Review from Michelle W (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care that Dad has received since arriving at Hillside. The staff are fantastic, they're so caring to the residents and relatives of the residents.

Reply from Kendra Bray, Relationship Manager at Hillside Nursing Home

Thank you for your kind words. We take pride in the care that we provide at Hillside, so this is very good to hear. Thank you.


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Review from A H (Wife of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has vascular dementia and Alzheimer's. He was told about 18 months ago and since then he has had 'funny turns' which he lands up in hospital, with the last two he had been in 24 hours and completely altered my husband from the day before he went from hospital to Hillside Nursing Home. It
has been a nightmare for me and the family but the care and attention he gets is outstanding. I feel like the home is an extended family and feel at peace he is so looked after.

Reply from Kendra Bray, Relationship Manager at Hillside Nursing Home

Thank you for your kind words - we are very pleased to hear that the care and attention your husband is getting is outstanding! it is always good for our staff members to see what a fantastic job they are doing to look after our residents and their loved ones. Thank you.


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Review from Elaine C D (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Inequitable distribution of staff resource on the two floors of the home. Inadequate nurse and carer staff resource/allowances made for those needier, bedridden residents on the first floor that need more personal care. There should be a resident’s room converted to a nursing office/facility on the
top floor. It has been noted that nursing staff are expected to be on call to residents, and at the same time still handle confidential telephone discussions with residents’ family members or the doctor about the residents’ health matters. These calls have taken place whilst visitors are in attendance and with screaming dementia residents demanding attention from nursing staff in the background. It would be helpful if family members had a private room/facility at the home that is not used by staff for breaks, staff training and photocopying. Personal daily healthcare records should be computerised so that better use can be made of existing staff time instead of carer staff having to complete copious, repetitive manual records.

Reply from Dalbir Jangra, Head of Marketing and Communications at Hillside Nursing Home

Dear Elaine,


Thank you for taking leaving a review. Your comments are very much unexpected, especially for a home that ranks as 8.9 out of 10. As one of the leading homes in the area (average town score is 8.2), we take your comments very seriously and will launch an investigation into the validity of your recommendations.


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Review from John G (Regular Volunteer) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a regular visitor to the home. All the residents are always happy and content and I highly recommend the home.

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Review from Linda F (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even without a manager for a while, I feel all the staff have continued to provide care of the highest standard.
I feel my mum is treated as an individual and her specific care needs are addressed with kindness and understanding.
Thank you to all the staff here concerned with looking after my mum.

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Review from Sarah S (Daughter of Resident) published on 26 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mums care is excellent here, and the nurses and carers show compassion and dignity towards mum at all times. They are always cheerful around her and try to involve her in the daily activities.


Unfortunately, the lack of management is a big cause for concern. There appears to be no real guidance or

direction for the staff, and small arguments between them have been witnessed. Promises of new equipment and decor, etc, made by the previous manager have not been delivered, eg: lack of seating for visiting relatives, threadbare carpets in some rooms, updated food serving trolley. No one experienced enough to deal with queries regarding NHS or funding problems, social services, etc.

Reply from Debbie Gilard, Head of Marketing and Communications at Hillside Nursing Home

Many thanks for your comments. Feedback is really important to help us to improve the service we offer. An ongoing decoration programme is in place at the home and delivery of new furnishings and equipment has been organised. We are currently in the process of recruiting a new manager, who will be starting at the home very soon. We are really pleased to hear your comments about the excellent care at the home and this will be passed on to staff.


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Review from Rita Z (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for two years.
I am happy with the way she is looked after, always clean and well fed.
I think they should always be offered plenty to drink even if it means more changes.
I think you really need a gardener one or two days a week. The front garden is the first impression.
Weeds do not look good.

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Review from Carol W (Wife of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all very nice and they do their best. But yesterday I asked one of the carers to give my husband a blanket for the evening and she forgot to give it to him.

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Review from Paula S (Daughter of Resident) published on 3 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home, whose staff look after my mother impeccably. The new manageress is caring and approachable, and while she is extremely busy, she will always make time to speak with me if I have any questions or concerns. Currently, she is providing me with the necessary support to tackle NHS
funding issues, and the information she has been able to give myself and my sister has been invaluable.
Communication between the home and myself has been better than previously, especially with the introduction of Residents Meetings.


Overall, a brilliant care home, which seems to be improving as time goes on. Caring and professional nurses and carers, and an approachable and proactive manageress.


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Review from Sandra B (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As a new resident to Hillside Nursing Home, mum has settled into the home's routine very quickly and has made new friends. The staff are friendly and helpful. A BIG thank you to the team who are currently looking after mum.

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Review from Tina Carole E (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed by all the staff they have a very caring attitude and cannot do enough for their residents or for visitors. The home is kept clean and tidy at all times. Any minor problems are quickly sorted out by the management and their staff. The only negative is that although the meals are
plentiful there could be a touch more variety in what is prepared.

Reply from Judith Boikhutso, Home Manager at Hillside Nursing Home

Thank you for your feedback, we aim at ensuring our Service users are well looked after and improve on areas that we have not achieved excellence in.


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Review from Elaine D (Daughter of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been looked after as best as staff possibly can. The staff are very friendly and helpful when I ask for anythiing to be done.

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Review from K M (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent with me and my mother, she settled in great and I feel she is very looked after and cared for. My mum doesn't interact well with the other residents but the staff recognise this and will sit/walk with her. Her room is kept clean and tidy and has been recently painted. I
have not had to complain about anything but feel confident things would be dealt with brilliantly.

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Review from H B (Husband of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Hillside, Romford are very caring, not only to my wife but to all residents. They do their job well.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Hillside Nursing Home is calculated as follows: ( (133 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 187 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Maribelle

Maribelle Law

Job Title: Care Home Manager

Joined: 2017

Maribelle is the Care Home Manager at Hillside Nursing Home. She is a qualified Nurse and has accumulated over ten years’ experience in the health care industry. Maribelle’s purpose as a Care Home Manager is firstly, delivering care that focuses on her residents feeling happy and fulfilled every day. Secondly, to create an environment where staff members feel and supported and empowered to progress in their career.