The Hornchurch Care Home

2a Suttons Lane, Hornchurch RM12 6RJ
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9.3 83 Reviews
  • The Hornchurch Care Home, Hornchurch
The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.

With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.

The professional care team at The Hornchurch are on hand to help residents settle into life at the home. They take the time to learn about each resident’s individual hobbies and interests, supporting every person at the home to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the Hornchurch community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Purpose-built and recently refurbished, The Hornchurch offers a host of places to relax and socialise, as well as perfect spots for residents to enjoy hobbies. The landscaped garden and patio is a great place to spend time with friends and family, while residents can also enjoy a range of onsite facilities such as the popular hair salon.

The Hornchurch also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends, and on those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining.

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Care Provided by The Hornchurch Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pervine Emery (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Hornchurch Care Home Reviews (83)

Total of 83, showing 1-20
9.3

The Hornchurch Care Home has a Review Score of 9.3 (9.302) out of 10, based on 27 reviews in the last 2 years. Over all time The Hornchurch Care Home has 83 reviews.

Overall Experience

  • 39
  • 38
  • 3
  • 0
  • 3

Date Published

83
10
14
27
56

Review from Sue J (Niece of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was only in the care home for a short time before she passed away but we could not fault the care and compassion of every member of staff, not only to my aunt but her two sisters aswell. She was only in there a short time but we felt she was well looked after and treated with dignity.
The whole
care home was always clean whenever we visited and the food looked delicious.


Our family would like to thank all of the staff for their kindness.


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Review from Mary L (Sister of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We did not want our sister to have to go into a care home but we could not have asked for more. The staff were not only lovely to my sister but also to my other sister and me. We are so grateful that they made her last days so comfortable and bearable.

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Review from A N (Son of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent with looking after my Dad. They have respected his wish to not have the hoist used to allow him to be in the lounge so that he can remain in his room where he is happy.
The facilities are very good even though he does not use as many as he used to. He enjoys the food and the
chance to watch his own programs on the TV.
The staff ensures that his hygiene is as good as he will allow them.

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Review from Jean T (Wife of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at the care home very efficient, kind and professional. The staff will help and assist in any way they can. The care home is kept very clean and all patients' clothing kept clean to a high standard. My many thanks to all staff.

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Review from K J (Daughter of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was shown round the care home by a very friendly nurse. I found the home to be very homely, caring and extremely clean. The rooms look very comfortable and I like the whole complex. I should imagine my mum would like this home very much.

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Review from J B (Husband of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased and grateful that my wife is in this care home. She could not be in a better place. Well done to the gardener for all the floral decorations and the garden. Lovely. Sincerest thanks to all the staff.

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Review from Janice G (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems happy and is well looked after. I am kept up to date with her care. Staff and management always available to speak to.

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Review from L R (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Hornchurch could not have been more accommodating and made the process of moving Mum quickly into her new home so simple. They found a solution to every hurdle.

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Review from T G (Daughter-in-law of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has only just arrived here, so far I'm very happy with all staff and her care.

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Review from L T (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment I was shown around the home, I felt this would be the place for my elderly relative. The environment was welcoming, clean with a pleasant aroma of home-cooked food. Every member of staff we encountered was caring, knowledgable and keen to listen. My mother was efficiently settled into
her room and the staff quickly learned about her medical conditions. I felt my mother was safe and secure and I had good access. I highly recommend this home.

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Review from Deborah R (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at HC1 The Hornchurch for 6 years. She is beautifully cared for by all the staff.
We are always greeted warmly by staff who are very approachable, informative, caring, polite and professional.
Thank you for everything you do.

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Review from Brian S (Brother of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Family member who came to Hornchurch Care Home were instantly made very welcome. The nurses, carers and everyone involved in his care are great. He very much enjoyed his stay here and was very sad to leave.

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Review from A B (Daughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has happily settled in and is getting good care. She is eating and drinking better and enjoying a lovely variety of activities.

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Review from Jackie K (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came to the Hornchurch Care Home in April 2021 and has been wonderfully cared for by an amazing team of people, from the nurses to the carers, laundry team, cleaners and cooks. We couldn't have asked for more an we would like to thank everyone at the home for the love and care that was given
to Mum. You are all very special people - thank you.

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Review from G T (Next of Kin) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very kind and helpful.

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Review from G F (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in the home for palliative care which ended with her passing on 26th January 2024.
Staff and care were efficient and caring.
Any issues were dealt with promptly.
All the family are grateful that Mum's final week was comfortable.

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Review from Nicola N (Daughter of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father had the worst time in this home (I can't even call it a care home).
He has Alzheimer's and his behaviour can be challenging but the home has a dementia unit and assured us they could cope with his needs.
The staff could not cope with his needs.
My father's room was small, ill-equipped and
constantly sticky. He was constantly left for hours on end.
His bed and clothing were frequently soiled and wet.
Within weeks of him arriving here, it was clear that the home could not cope and the staff were completely overwhelmed.
There was incident after incident and nobody was on hand to provide any information.
The management were never available to provide support to us - we were so disappointed.
I recommend anyone to think very carefully before considering this home.
He has now been moved.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Hornchurch Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience at The Hornchurch has not been as expected. Please be assured your concerns have been taken seriously and you will be receiving further correspondence soon.


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Review from John S (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank every member of staff for looking after my father. The care he got was outstanding. God bless every one of you.

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Review from Jane W (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, marvellous, wonderful! My father was in a local hospice and could not return home after being discharged from there as we could not cope with his needs at home. Naturally, we, as a family, were concerned whether this care home would be good enough but after a couple of days, our minds were
at peace that it was the right place for Dad. Everyone was friendly...admin, laundry, nursing, carers and even the cooks whom we met with at some point! They all treated Dad with dignity and respect. He was kept comfortable and out of pain. When his appetite waned and he wanted egg and chips instead of the usual lunch, it was not a problem. A call was made to the kitchen and 20 minutes later a plate of very hot and well-cooked egg and chips arrived. The food was all good and plentiful. A timetable in his room of all the daily activities. Clean, good-sized room. If you are looking for a care home for a loved one, this is well worth a visit. Well done and thank you to everyone who looked after Dad.

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Review from K M (Next of Kin) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My relative was neglected here. She was bedbound, unable to move or speak. The staff could not cope with her needs. The building itself is not fit for purpose. The windows hardly open, and there is no aircon. My relative's room was tiny, ill-equipped and excessively hot. She was discharged here without
my consent. Within minutes of arriving, it was clear the home could not cater for her needs. It was also clear the lack of staff could not cope with the sheer number of people needing care there.
The nurses/care assistants severely lack appropriate training and leave people buzzing for help, they are overwhelmed. I witnessed people crying out for someone to help them, as they were about to wet themselves or worse. At this time all the staff had vacated the floor for a team meeting in the manager's office.
I recommend anyone to inspect this home multiple times at different times of day/night to be sure you want to leave someone you care about here. If I could leave zero stars I would.

Reply from Clare Sheehan, Careline Advisor at The Hornchurch Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you feel your relative’s experience was not what it should be. We understand this is a very difficult time and want to share our deepest condolences for your loss. We are aware your feedback has already been investigated by the local authority, however, should you wish to raise any further concerns, we would be happy to discuss these with you in line with our complaints policies and procedures. If you wish to discuss this formally with us, please do not hesitate to contact the care home directly or liaise with our support office via Careline@hc-one.co.uk


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Current Review Score: 9.3 (9.302)

Overview of Review Score

The Review Score of 9.3 (9.302) out of 10 for The Hornchurch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.302 for The Hornchurch Care Home is calculated as follows: ( (168 Excellents x 5) + (97 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (16 Very Poors x 1) ) ÷ 305 Ratings = 4.302

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hornchurch Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Pervine

Pervine Emery

Job Title: Home Manager

Joined: 2021

As a Registered Nurse with over 30
years’ experience, Pervine has gained a
wealth of experience in providing care
and nursing support to elderly people, to
enrich their lives. She is a knowledgeable
leader who is passionate about delivering
the highest standards in care and quality
of life for Residents.


Pervine closely shares HC-One’s vision
in aiming to provide the kindest care for
each and every Resident. She extends this
caring approach to her Colleagues and
works closely with them to deliver care
and support to Residents in a way that
they gain the most benefit, in a warm and
welcoming home.


She also works hard to arrange events and
activities with nearby schools and clubs
and is always keen to include the local
community in life at The Hornchurch.
When asked what she enjoys most about
her role, Pervine remarked: “It means
the world to me to know I’m making a
difference in the lives of our Residents. It’s
always wonderful to see them with smiles
on their faces.”


Outside of work, Pervine enjoys spending
quality time with her family and friends.
She also remarks herself as an avid
shopper, as she enjoys shopping at her
local high street stores.
If you would like to find out more about
The Hornchurch, Pervine would be
delighted to have an informal discussion
with you over the phone to answer
any questions and provide further
information.


Frequently Asked Questions about The Hornchurch Care Home

What types of Care is The Hornchurch Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hornchurch Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Hornchurch Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at The Hornchurch Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hornchurch Care Home to the centre of Hornchurch?

0.8 mile(s) as the crow flies, distance by road may be significantly further.