The Hornchurch Care Home

2a Suttons Lane, Hornchurch RM12 6RJ
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9.3 83 Reviews
The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.

With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.

The professional care team at The Hornchurch are on hand to help residents settle into life at the home. They take the time to learn about each resident’s individual hobbies and interests, supporting every person at the home to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the Hornchurch community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Purpose-built and recently refurbished, The Hornchurch offers a host of places to relax and socialise, as well as perfect spots for residents to enjoy hobbies. The landscaped garden and patio is a great place to spend time with friends and family, while residents can also enjoy a range of onsite facilities such as the popular hair salon.

The Hornchurch also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends, and on those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining.
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Care Provided by The Hornchurch Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Nursing Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Pervine Emery (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Hornchurch Care Home Reviews (83)

Total of 83, showing 41-60
9.3

The Hornchurch Care Home has a Review Score of 9.3 (9.274) out of 10, based on 25 reviews in the last 2 years. Over all time The Hornchurch Care Home has 83 reviews.

Overall Experience

  • 39
  • 38
  • 3
  • 0
  • 3

Date Published

83
9
14
25
58

Review from Francis M (Husband of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is more happy and content in the Hornchurch, which pleases me and the rest of the family.

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Review from Josie G (Daughter of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the experience of those members of our family who were able to visit our Mum, it made us realise we had definitely picked the best care home for her needs. The staff could not have been more caring and attentive, not only to her but also to my sister and me at our moment of need, particularly, the
carer and the two nurses. Thank you all so very much.

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Review from Stanley E (Son of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with staff and food. Everything is very clean and tidy.

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Review from Jo P (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Hornchurch Care Home for a few years, and I cannot thank the staff enough for everything they have done for my mum. She has been cared for, loved and thoroughly looked after all the time. My mum has been in another couple of care homes which we weren't happy with, and now we are
so happy we have chosen this one. Thank you to all the staff that look after my mum.

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Review from Martin S (Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for 9-months now during the whole Covid lockdown. Activities and visiting have been virtually nil as expected. However, my stay has been comfortable, and I have been well looked after. The staff are generally excellent, in particular, the nurse
on my floor and two of the carers,
one of which is also a trained hairdresser, which is very handy.

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Review from Allan C (Son of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum had been in Hornchurch Care Home (HCH) just over 18 months. What started out good, faded over time. We moved my mum to another room through the noise. She constantly complained about the infestation of mice and at one time she had 3 mouse traps in her room. Main issues are the lack of communication
between managers and next of kin. We wished to transfer her to a home out of the borough for her improved wellbeing, which required a clear Covid test completed before she was allowed to transfer. Unfortunately, the test did not come back clear until the Saturday. We were told the test result over the phone, so in the morning arrangements were made to transfer my mum to the new home. When we got to the home they would not admit her as HCH had not sent the proof via email, and she could not be admitted. The staff tried to contact the managers urgently at HCH but, as expected no answer. My mum sat outside in the cold for over an hour and a half due to HCH managers lack of communication.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Hornchurch Care Home

Thank you for the review, this feedback is allowing us to constantly analyse and improve our services. We wanted to respond to the important points you raise.
We were happy to move the Resident to a new room because the Resident’s family were unhappy with the carpet and wanted a room with patio doors.
There were never any traces of mice in the room, and we regularly monitored this, but we installed the extra bait box as a precautionary measure.
We were in regular communication with the Resident’s family, as we are with any Resident in our care, and had informed the Resident’s Next of Kin as soon as the result was picked up by staff at the home.
Though we informed the Resident’s Next of Kin that it would take time to prepare for the move, the transport arrived an hour after the result was passed on and before we had had time to make any preparations. We were only informed of the details of the new home in an urgent email on the day of the move, hence the unfortunate delay at the new care home.
It was a pleasure to care for this Resident and we were sad to see her go.


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Review from Brian C (Son of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience I have had of a care home for a close family member, my dear father.
I have the utmost admiration and respect for every member of staff I had the pleasure of meeting since my father entered the home in March 2019.
The standard of care my father received was second to
none. They made him feel like royalty, and we became part of a large family with the residents and relatives in the home.
I have no hesitation in recommending this home to anyone who would like their aged loved ones to be shown genuine love and kindness in their time of need.
My father passed away peacefully in his sleep in the middle of December 2019 and I wish to thank each and every member of staff for making this experience that sadly so many people face today, so much more bearable.

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Review from Marja C (Daughter-in-law of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care you gave my dear father-in-law. This care home deserves to be recognised for their diligence, empathy, love and compassion they show to each resident they have. We could not have asked for more. Anyone out there who is looking for a home for their dear elderly parent or relative,
please be assured Hornchurch Care Home will take care of them as their own. My father-in-law passed away in his sleep after 8 months of care. All staff please accept our heartfelt thanks for all you do.

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Review from S R (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at The Hornchurch (whether management, nurses, carers, entertainment, catering, laundry or maintenance) are lovely and very kind, as well as professional. Nothing is ever too much trouble and they make everyone feel welcome. Whilst parts of the home could do with a fresh coat of paint,
we chose the home because of its lovely atmosphere. There are activities every day and special dates and festivals are always celebrated. I would recommend The Hornchurch to everyone requiring nursing home care.

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Review from C S (Partner of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - would recommend without avail. Keep the good work going, well done.

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Review from A M (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in The Hornchurch for nearly 2 years and I have been extremely pleased with the care provided for my mum, except for one minor episode, which the manager dealt with extremely competently. The staff are a delight. Thank you.

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Review from J H (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the care given by the staff to my mum since being admitted here has been very good. They look after her needs on a daily basis. Anytime she has been taken ill they have acted quickly and kept us informed of what was happening. I feel that she is in safe hands being here.

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Review from A H (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the six months that my father has been resident at The Hornchurch, I have been impressed by the standard of care and facilities. The residents are treated with patience and kindness.
I would not hesitate to recommend to others.

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Review from Thomas O (Son of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very attentive and caring, they welcome visitors at all times without restriction and are willing to answer any questions. The home provides structure to my mother's life with a routine that also ensures that she is cared for and looked after to the best of their ability. Security in the
home is excellent and there are areas that you can use to provide variety of outlook both inside and out. There are always going to be the odd issue with full-time care, the home has listened to any concerns that we have raised.

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Review from A H (Daughter of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has end-stage dementia and have severe care needs. We would just like to thank all the staff for the excellent care she receives. Our mother is always treated with dignity and a smiling face. Nothing is too much bother.
Our father visits daily. He is also made so welcome and the staff understand
his cognitive impairment and keep an eye on him. The activities team helped organise a brilliant celebration of their 60th anniversary and the manager is always very approachable and manages an excellent home.

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Review from A S (Daughter-in-law of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My father-in-law was a resident for the last 7 years. Up until 2017, we had no serious issues as the home was run by another company. Then was taken over by another company and went downhill very fast. Management are unapproachable, ignore emails. Turnover of staff is massive with agency being used.
No continuity. My father-in-law hadn't been dead 12 hours and the nurse called and requested us to move the body. No empathy or compassion. Wouldn't recommend this home, no care at all.

Reply from Clare Sheehan, Careline Advisor at The Hornchurch Care Home

Thank you for taking the time to provide feedback on your experience at The Hornchurch. I am sorry to hear that your experiences were less than positive, I would welcome the opportunity to discuss your concerns further and obtain more information.


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Review from R J (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been really impressed with the care and support provided by all!

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Review from Debbie A (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find The Hornchurch Care Home, very clean, staff are caring and wonderful to the residents, the way they are looked after is well above standard, we are so pleased that they had a room for our dad.

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Review from Michelle B (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this care home extremely friendly. The care of my father is excellent. It's clean, tidy and the food is great.

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Review from Bert D (Husband of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving here my wife's neglected sore has been completely healed.
Thanks to the care of nurses and carers.

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Current Review Score: 9.3 (9.274)

Overview of Review Score

The Review Score of 9.3 (9.274) out of 10 for The Hornchurch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.274 for The Hornchurch Care Home is calculated as follows: ( (153 Excellents x 5) + (88 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (16 Very Poors x 1) ) ÷ 281 Ratings = 4.274

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hornchurch Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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Meet the Team (1)

Pervine

Pervine Emery

Job Title: Home Manager

Joined: 2021

As a Registered Nurse with over 30
years’ experience, Pervine has gained a
wealth of experience in providing care
and nursing support to elderly people, to
enrich their lives. She is a knowledgeable
leader who is passionate about delivering
the highest standards in care and quality
of life for Residents.

Pervine closely shares HC-One’s vision
in aiming to provide the kindest care for
each and every Resident. She extends this
caring approach to her Colleagues and
works closely with them to deliver care
and support to Residents in a way that
they gain the most benefit, in a warm and
welcoming home.

She also works hard to arrange events and
activities with nearby schools and clubs
and is always keen to include the local
community in life at The Hornchurch.
When asked what she enjoys most about
her role, Pervine remarked: “It means
the world to me to know I’m making a
difference in the lives of our Residents. It’s
always wonderful to see them with smiles
on their faces.”

Outside of work, Pervine enjoys spending
quality time with her family and friends.
She also remarks herself as an avid
shopper, as she enjoys shopping at her
local high street stores.
If you would like to find out more about
The Hornchurch, Pervine would be
delighted to have an informal discussion
with you over the phone to answer
any questions and provide further
information.

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