The Hornchurch Care Home

2a Suttons Lane, Hornchurch RM12 6RJ
Submit a Review
9.3 83 Reviews
  • The Hornchurch Care Home, Hornchurch
The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.

With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.

The professional care team at The Hornchurch are on hand to help residents settle into life at the home. They take the time to learn about each resident’s individual hobbies and interests, supporting every person at the home to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the Hornchurch community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Purpose-built and recently refurbished, The Hornchurch offers a host of places to relax and socialise, as well as perfect spots for residents to enjoy hobbies. The landscaped garden and patio is a great place to spend time with friends and family, while residents can also enjoy a range of onsite facilities such as the popular hair salon.

The Hornchurch also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends, and on those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining.

Show The Hornchurch Care Home on the Map

Care Provided by The Hornchurch Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pervine Emery (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Hornchurch Care Home Reviews (83)

Total of 83, showing 61-80
9.3

The Hornchurch Care Home has a Review Score of 9.3 (9.302) out of 10, based on 27 reviews in the last 2 years. Over all time The Hornchurch Care Home has 83 reviews.

Overall Experience

  • 39
  • 38
  • 3
  • 0
  • 3

Date Published

83
10
14
27
56

Review from Jennifer R (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and companionship in the home is very good. Mum always washed/dressed when I come to visit. Food good - Mum has put on weight since she has been here. She is well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has only been in The Hornchurch for a few months but seems to have settled fairly well. Any minor issues have been dealt with efficiently. The manager and staff seem very approachable and caring. Mum is usually clean and happy. The food is good with choices offered each day. Sometimes Mum gets
bored as cannot take herself to chat with other residents if staff busy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert B (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here initially for respite care after being in hospital for 10 days. Until then, she had been an independent 90 year-old doing everything for herself in her first floor flat. She liked Hornchurch Care Home so much she's decided to stay for good. This was almost entirely due to the professionalism,
attitude, kindness of all the staff from the manager down. They are all fantastic people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian S (Resident) assisted by family/friend published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been well treated and am warm and comfortable in the home. The food is good. The entertainment schedule is very entertaining. The staff are kind and caring, most of them. Sometimes there is a delay in the answering of the bell, especially at night. The hairdresser and chiropodist come regularly.
I feel my care is good.

Reply from Clare Sheehan, Careline Advisor at The Hornchurch Care Home

Thank you for your positive feedback regarding your care at the home. I am truly sorry to hear that you have experienced a delay in your call bell being answered and thank you for taking the time to raise your concern with me. I would like to apologise for this and can assure you that we have discussed response times with the staff during meetings.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carolyn C (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my Mother has received since becoming a resident here. She started with respite care after a spell in hospital and has enjoyed being looked after so much that she has decided to stay.
The staff are wonderful, genuine people and there are plenty of activities to keep Mum
occupied. Well done everyone!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen M (Husband of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the Hornchurch Care Home to be a very welcoming warm and friendly establishment, clean and colourful. My wife, being an Alzheimer's patient, is treated with great care and dignity by all the staff and management, sometimes in very trying situations. Nursing staff and carers take a friendly
and light-hearted family approach to their work and always make us feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis B (Husband of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are efficient and pleasant. They treat the residents well. Sometimes there is a shortage of staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Meryl B (Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very well run home, everyone is friendly and considerate, There is always someone to give you a smile and a hello when passing through the door. The give me plenty to eat, more than enough, and it is nice to know there is always someone around if I need help. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan R (Daughter of Resident) published on 2 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with the care my mum has received since arriving at The Hornchurch. All the staff involved with her care are compassionate and kind. Nothing is too much trouble and my mum's dignity is maintained at all times. Both my mum and my family are always treated with respect by the staff.

Reply from Emily Wilson, Customer Service Administrator at The Hornchurch Care Home

Thank you for your lovely review. I am so pleased that you are impressed with The Hornchurch, their staff, and the care they are providing for your Mum. We really appreciate your feedback. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for 5 yrs. As a family, we are very happy with the level of care. Any problems are addressed immediately. Mum has a problem with communication, the carers treat her with respect and are very patient working out what she wants.

Reply from Simone Berkeley, Customer Service Advisor at The Hornchurch Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience has been very positive knowing mum has good carers looking after her, treating her with respect while at the same time being very friendly and caring. The management and admin staff have dealt with any issues in a helpful way. (There haven't been many issues) The food is very good and
has helped mum back to good health.

Reply from Simone Berkeley, Customer Services Advisor at The Hornchurch Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that you mother is doing well, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Resident) assisted by family/friend published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in the Hornchurch Nursing Home for over 4 years and I am looked after very well.

Reply from Simone Berkeley, Customer Service Advisor at The Hornchurch Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the continuous service provided. We appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valda H (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was only at the home for a few months, going straight there from the hospital.
During those months she was very well cared for by all the staff.
In her own words, she was very content.
We also found the staff friendly and accommodating.

Reply from Simone Berkeley, Customer Service Advisor at The Hornchurch Care Home

Thank you for taking the time to leave a review for our home, we appreciate your feedback and that your mother was happy with the services provided, especially with the transition from hospital to the home and that she was well cared for on her short stay with us and our staff were friendly and accommodating. We will share your comments with the home’s manager.


The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Flora P (Resident) assisted by family/friend published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I first came here, there were many problems, but thankfully they have been sorted out quite well. The staff are friendly and good at their work.

Reply from Simone Berkeley, Customer Service Advisor at The Hornchurch Care Home

Thank you for your review, we appreciate your feedback. I am sorry to hear of problems you have experienced but I am pleased we have managed to resolve them for you. We take on board feedback whether it’s good or bad as it helps us to improve our service and experience for residents and family members. We appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J E (Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, a good home. Staff are helpful and efficient. Needs some updating (decor etc) in places.

Reply from Jayne Duck, Customer Services Administrator at The Hornchurch Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia J (Niece of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come in every day and on the whole, I have no cause to complain. The carers are very good and if you ask one day to do something it has always been done the next day.


My aunt has been in here for 4 1/2 years and although she is unable to do anything and is in bed full time. She always seems happy.


Reply from Jayne Duck, Customer Services Administrator at The Hornchurch Care Home

Thank you for your review. I'm glad to hear that your Auntie is happy at the home and that you can ask for things and know that it will be done. The Bupa Customer Care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare G (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are extremely good, however, some of the staff need to be more committed and understand patients' needs. Overall the home is clean, tidy and a friendly environment.

Reply from Jayne Duck, Customer Services Administrator at The Hornchurch Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean R (Wife of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, friendly staff. The people in their care come first. Food is super and cleaning, first class.

Reply from Jayne Duck, Customer Services Administrator at The Hornchurch Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philippa JD (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad arrived at the home last August 2016. He had ben in a house where he spent his entire time in his room. Since he has been in the Bupa Hornchurch Care Home, he has thrived. He is now really enjoying his food in the company of other residents in the dining room. He enjoys outings and activities
most days of the week. The carers are cheerful and attentive and make him laugh

Reply from Jayne duck, Customer sercices administrator at The Hornchurch Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Friend of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My neighbour needed nursing care (vascular dementia) and other issues.
She is 90 years old and we looked at care homes in RM13 and RM12 over a few weeks.
The home we chose was far superior overall.
The whole team at Bupa Hornchurch are on the ball, all striving for the same goal, the people they
care for.
Over many years I have seen care homes where my family and friends have been.
This home is by far the best.
I'm sure my neighbour will be cared for and safe. We have kept an eye on her for 17 years and we would not just put her in any home, we feel this is a wise choice.

Reply from Emily Wilson, Customer Service Administrator at The Hornchurch Care Home

Thank you for sharing your kind feedback with us. I am so pleased that you were impressed with The Hornchurch, we wish your neighbour all the best. I will share your feedback with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.302)

Overview of Review Score

The Review Score of 9.3 (9.302) out of 10 for The Hornchurch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.302 for The Hornchurch Care Home is calculated as follows: ( (168 Excellents x 5) + (97 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (16 Very Poors x 1) ) ÷ 305 Ratings = 4.302

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hornchurch Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Pervine

Pervine Emery

Job Title: Home Manager

Joined: 2021

As a Registered Nurse with over 30
years’ experience, Pervine has gained a
wealth of experience in providing care
and nursing support to elderly people, to
enrich their lives. She is a knowledgeable
leader who is passionate about delivering
the highest standards in care and quality
of life for Residents.


Pervine closely shares HC-One’s vision
in aiming to provide the kindest care for
each and every Resident. She extends this
caring approach to her Colleagues and
works closely with them to deliver care
and support to Residents in a way that
they gain the most benefit, in a warm and
welcoming home.


She also works hard to arrange events and
activities with nearby schools and clubs
and is always keen to include the local
community in life at The Hornchurch.
When asked what she enjoys most about
her role, Pervine remarked: “It means
the world to me to know I’m making a
difference in the lives of our Residents. It’s
always wonderful to see them with smiles
on their faces.”


Outside of work, Pervine enjoys spending
quality time with her family and friends.
She also remarks herself as an avid
shopper, as she enjoys shopping at her
local high street stores.
If you would like to find out more about
The Hornchurch, Pervine would be
delighted to have an informal discussion
with you over the phone to answer
any questions and provide further
information.