The Hornchurch Care Home

2a Suttons Lane, Hornchurch RM12 6RJ
Submit a Review
9.3 83 Reviews
  • The Hornchurch Care Home, Hornchurch
The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.

With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.

The professional care team at The Hornchurch are on hand to help residents settle into life at the home. They take the time to learn about each resident’s individual hobbies and interests, supporting every person at the home to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the Hornchurch community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Purpose-built and recently refurbished, The Hornchurch offers a host of places to relax and socialise, as well as perfect spots for residents to enjoy hobbies. The landscaped garden and patio is a great place to spend time with friends and family, while residents can also enjoy a range of onsite facilities such as the popular hair salon.

The Hornchurch also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends, and on those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining.

Show The Hornchurch Care Home on the Map

Care Provided by The Hornchurch Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pervine Emery (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Hornchurch Care Home Reviews (83)

Total of 83, showing 81-83
9.3

The Hornchurch Care Home has a Review Score of 9.3 (9.302) out of 10, based on 27 reviews in the last 2 years. Over all time The Hornchurch Care Home has 83 reviews.

Overall Experience

  • 39
  • 38
  • 3
  • 0
  • 3

Date Published

83
10
14
27
56

Review from Pam D (Daughter of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident since August 2015 and we have been previously very unhappy. Management has changed and over the last few months improved but there is still a lot of improvement required. The rooms are small as said in a previous review, when we arrived our room was in a terrible state,
we painted it for our mum in the colours she wanted but the general maintenance of the building is poor, 'maintenance man' is not good. The room was very dirty, blue tac and holes in the wall from the previous occupant, dull and dingy. Her bedding was ripped! We cried that's how upset we all were, including my mum! Decor is tired.
Mum's clothes often go missing and are often shrunk. The food isn't good, no sugar/salt in food and the cuts of meat are cheap, fatty and hard for them to eat. Soup is not palatable and cake is tasteless. Needs improvement.
The staff, in general, are helpful and friendly. The entertainment is excellent and the entertainments coordinator does a fantastic job.

Reply from Emily Wilson, Customer Service Administrator at The Hornchurch Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our resident's health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother does appear to be very happy and well cared for. The only unsatisfactory element is the rooms which for a long stay person are extremely small and basic. I would expect better lighting, in my mother's case, she cannot even see out of the window as the bed is in front of it, better seating
areas in the room and generally more space.

Reply from Rose Pickering, Customer Service Administrator at The Hornchurch Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Under new management, standards have been raised including the opportunity to discuss care standards during planned meetings. My mother (and late father) have been here for 4 years and seem happy in their care.

Reply from Rose Pickering, Customer Service Administrator at The Hornchurch Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.302)

Overview of Review Score

The Review Score of 9.3 (9.302) out of 10 for The Hornchurch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.302 for The Hornchurch Care Home is calculated as follows: ( (168 Excellents x 5) + (97 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (16 Very Poors x 1) ) ÷ 305 Ratings = 4.302

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hornchurch Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Pervine

Pervine Emery

Job Title: Home Manager

Joined: 2021

As a Registered Nurse with over 30
years’ experience, Pervine has gained a
wealth of experience in providing care
and nursing support to elderly people, to
enrich their lives. She is a knowledgeable
leader who is passionate about delivering
the highest standards in care and quality
of life for Residents.


Pervine closely shares HC-One’s vision
in aiming to provide the kindest care for
each and every Resident. She extends this
caring approach to her Colleagues and
works closely with them to deliver care
and support to Residents in a way that
they gain the most benefit, in a warm and
welcoming home.


She also works hard to arrange events and
activities with nearby schools and clubs
and is always keen to include the local
community in life at The Hornchurch.
When asked what she enjoys most about
her role, Pervine remarked: “It means
the world to me to know I’m making a
difference in the lives of our Residents. It’s
always wonderful to see them with smiles
on their faces.”


Outside of work, Pervine enjoys spending
quality time with her family and friends.
She also remarks herself as an avid
shopper, as she enjoys shopping at her
local high street stores.
If you would like to find out more about
The Hornchurch, Pervine would be
delighted to have an informal discussion
with you over the phone to answer
any questions and provide further
information.