Cloisters Care Home

70 Bath Road, Hounslow TW3 3EQ
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8.5 54 Reviews
  • Cloisters Care Home, Hounslow
Cloisters Care Home is a purpose-built home with beautiful landscaped gardens, located in an attractive part of Hounslow within walking distance of the Treaty Shopping Centre. Cloisters provides personalised long and short term nursing care to 57 residents from across West London, including those with dementia and palliative care needs. The nearest underground stations are Hounslow West and Hounslow Central on the Piccadilly Line.

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Care Provided by Cloisters Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 58 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Betty Madamidola (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001
    • Number of floors: 1

Funding & Fees Guide for Cloisters Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,195
    • Self-Funded Nursing Care from £1,395
  • (these prices are only a guideline, please contact Cloisters Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cloisters Care Home Reviews (54)

Total of 54, showing 1-20
8.5

Cloisters Care Home has a Review Score of 8.5 (8.516) out of 10, based on 8 reviews in the last 2 years. Over all time Cloisters Care Home has 54 reviews.

Overall Experience

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  • 23
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Review from Susan T (Wife of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Cloisters Care Home for 18 months. He was well cared for and was shown much kindness and care, which was also shown to me. I visited every day and was always met with a welcome.

Reply from Paul Lawson, National Sales Manager at Cloisters Care Home

Thank you so much for your lovely review. Please come in and see us anytime it would be lovely to catch up. Best wishes.


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Review from Sally M (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cloisters Care Home staff and medical team have made an immense positive change in my mum's care over the past year.
From being bedridden to now attending activities, engaging with staff and residents to enjoying the delicious food. My family thanks the Cloister's team for their empathetic and personal
care for my mum. She is comfortable, content and loves her carers. Thank you team Cloisters!

Reply from Paul Lawson, National Sales Manager at Cloisters Care Home

Thank-you very much for your lovely review. It is very heartening to see your mum thriving at Cloisters and feeling so much at home. We will pass on your kind comments to the team.


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Review from T C (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite all the management changes over the last few years and the turnover of some staff, the care is amazing. The carers all look after my mother with kindness, are gentle, and use the appropriate language. I just hope the new manager stays a while.
Care costs have gone up tremendously and finance
by the company is not communicated well, despite repeated requests. It feels like my mother is keeping everyone else. But the care received keeps us there.

Reply from Paul Lawson, National Sales Manager at Cloisters Care Home

Thank you for your review. We are delighted that you are so happy with the care provided for your mother and will pass on your kind comments to the team. As you say, we have a fairly new manager now who has already made many positive improvements and is now settled at the Cloisters. Please do not hesitate to pop in for a chat regarding the finances if you feel as though the fees require review. Best wishes and thanks again for your feedback.


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Review from Jean B (Friend of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Going from bad to worse. dreadful lack of communication. Resident lost hearing aid and then dark glasses which are needed as he is a blind veteran. Not able to go to the dentist as not enough staff to take him but no messages were given to me even though I have his power of attorney. Staff are leaving
at a great rate and also some of the newly appointed management as well. I really do not know what is happening or why but it is not good for residents and staff. I am the lpa for the resident, aged 90 who has been in this care home for over 15 months.

Reply from Paul Lawson, National Sales Manager at Cloisters Care Home

Thank you for your feedback. We are sorry to hear that your friend lost their hearing aid, we have been searching for this and will continue to do so (the glasses have been found). There have been some changes within our staffing team but happy to say that this has now settled with a new Home Manager in place for 2 months now and less agency and more consistency in our care delivery team. Please feel free to pop into the office to meet the Home Manager and to discuss any concerns you may have and allow us the opportunity to address these. Best wishes.


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Review from F K (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was on palliative care when she arrived at Cloisters Care Home. The staff took good care of her health and well-being. In particular, the head nurse took all my concerns on board relating to mum and put my mind at ease. She always made time for anything I wanted to say to her. All the staff
were very accommodating even the admin staff. They day she passed away the staff were a big support. Thank you.

Reply from Paul Lawson, National Sales Manager at Cloisters Care Home

Thank you for your review and our deepest sympathies remain with you and the family following the loss of your dear mother. During this difficult time, it is reassuring to know that you felt supported by our staff team. Our best wishes.


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Review from S C (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Cloisters Nursing Home for a few months. It is reassuring to know she is being looked after very well. I would like to thank all the staff for their hard work, caring and friendly approach.
I have been saddened by the news of the Deputy Manager leaving. She will be missed, not
only was she friendly and approachable but extremely knowledgeable about the many aspects involved in caring for the Residents.
She took time to develop a caring, respectful and cheerful relationship with my mother. I was made to feel comfortable when I visited and was involved in my mother's care. We will miss you, wish you all the best and a big thank you to all the staff at Cloisters.

Reply from Paul Lawson, National Sales Manager at Cloisters Care Home

Thank you very much for your review. It is very pleasing to know that you are feeling so reassured that your mum is being well looked after at Cloisters. We will pass on your kind comments to the team and to the deputy. On behalf of everyone, thanks again and best wishes.


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Review from N U (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Cloisters Care Home four months ago and has settled in very well because the care and support given are to a high standard. All staff are very friendly and give my mother their full attention and treat her with dignity. All her care needs are being met and we feel welcomed by the
staff. The activities are great and my mum enjoys taking part. The staff are always happy to help.

Reply from Paul Lawson, National Sales Manager at Cloisters Care Home

We are delighted that your mother has settled in so well and is enjoying living at Cloisters. Thank you for your review and it is great to know that you and the family are so happy with the care and support your mother is receiving. We will pass on your kind comments to the team. Best wishes.


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Review from Shirley K (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is a lovely place to live. All the care and the kindness you get from everyone is special and you get all this from management and staff. It makes you feel very safe.

Reply from Paul Lawson, National Sales Manager at Cloisters Care Home

Hello Shirley and thank you for your lovely review. We will pass on your kind comments to the team.


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Review from Catherine O (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day, my mother came to Cloisters Care Home, I have found the staff to be very friendly and willing to help out in whatever situation has arisen.

Reply from Arineh, Marketing Executive at Cloisters Care Home

We are extremely pleased to know that you are happy with the care and support provided by the staff, we hope your mother settles in well at Cloisters care home. Thank you for your kind review.


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Review from Chris P (Son of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Cloisters Care Home for nearly three years now. Initially, we were not sure what to expect but the staff explained everything and answered all our queries.
I have found the care and support for my mother to be of the highest standard you could wish for.
All the
staff, from the nurses, carers, administrators, cleaning staff and kitchen staff are excellent.
The food is good with varied dishes that are changed every week.
As a result of the superb care and support that she receives, my mother is settled and happy at Cloisters Care Home.
My two brothers and I are all in agreement with this review.

Reply from David Martins, National Sales Manager at Cloisters Care Home

Thank you for your kind review and we are glad you think the care and support have been good and that she has settled and is happy.


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Review from Isaac D (Son of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Horrible service and care. They had problems at the start and have only gotten worse. They seem short-staffed or something and every mistake is met with well that wasn't me by every carer, and the management doesn't do anything about it. My father was in a home with some extra care and he felt they
did a way better job than this lot, despite it not being adequate for him at all.

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Review from Medha P (Sister of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cloisters Care Home is a beautifully presented home with very friendly and approachable staff who put care into everything. Highly recommend. My brother was so comfortable and happy while he was there. We were all so impressed with this facility.

Reply from David Martins, National Sales Manager at Cloisters Care Home

Thank you for your very kind review, we are delighted that you are happy with the team and the home.


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Review from Sebastian B (Son of Resident) published on 28 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very much more relaxed since being admitted to Cloisters Care Home. Her entire demeanour is very much improved. The staff are friendly and extremely supportive. We are very pleased with her overall care.

Reply from David Martins, National Sales Manager at Cloisters Care Home

Thank you so much for taking the time to review the home, we are glad mum has improved and that you are happy with the team and care.


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Review from Philip R (Son of Resident) published on 28 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was the best by far since my mother moved in in July 2015. Sadly left.
All staff are caring and friendly with special mention of the carers and the nurse.

Reply from David Martins, National Sales Manager at Cloisters Care Home

Thank you for your kind words regarding the home, we are glad that you are happy with the manager and the team within the home.


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Review from Marilyn W (Daughter of Resident) published on 28 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given to Mum are excellent. Staff are willing to support family members too. Mum is comfortable and well looked after.

Reply from David Martins, National Sales Manager at Cloisters Care Home

Dear Marilyn, thank you for taking your time to review the home and for your very kind words, we are glad that you feel mum is comfortable and cared for.


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Review from J A (Granddaughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandmother has been at Cloisters Care Home, she has been very relaxed and comfortable and seems happy to be here, which in turn makes us happy to see. The staff are very friendly and always happy to help.

Reply from David Martins, National Sales Manager at Cloisters Care Home

Thank you for your kind words. We are delighted to hear your Grandmother is comfortable and happy.


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Review from B N (Wife of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was kindly treated by all staff at Cloisters Care Home and treated with utmost dignity. My husband was well looked after and treated most respectfully. No faults at all.

Reply from David Martins, National Sales Manager at Cloisters Care Home

Thank you for your kind words; we are happy that you and your husband felt well looked after.


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Review from G H (Cousin of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident here for two and a half years, and I have always considered him to be very well cared for. They have also always been very kind to me.

Reply from David Martins, National Sales Manager at Cloisters Care Home

Thank you for taking the time to review Cloisters Care Home, and thank you so much for the kind words in your review; we are delighted that you feel both yourself and your cousin have been well cared for.


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Review from V B (Son of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had the devastating news about my father’s terminal illness, it was clear he was going to need specialist palliative care in the final stages of his life. All local care home managers we spoke with were brilliant - very helpful and very informative. We finally chose Cloisters Care Home where
their team gave us a considerable amount of confidence about all aspects of his care. My father was at Cloisters for around ten weeks before he sadly passed away. He built a strong bond with all his carers and was provided with high levels of care, including emotional support. We were able to visit him frequently, all within Covid guidelines, allowing all of us, including his grandchildren, to spend precious time with him. The team at Cloisters gave my father something he always wanted to maintain – and that was his dignity. Even during the final moments after his passing, the level of professionalism and care shown by the team was incredible. We will be eternally grateful to everyone at Cloisters.

Reply from Julia Bentley, COO at Cloisters Care Home

Thank you for taking the time to write such a lovely review of our Colleagues at Cloisters Care Home. Please accept my sincere condolences on the passing of your father, it is humbling to hear that at such a sad time the gratitude you have for our colleagues in ensuring your father had a dignified passing. I am grateful that this has given you and your family some comfort at such a sad time. I will, of course, pass on your comments to all our Colleagues at Cloisters Care Home, again thank you so much for not only taking the time to write a review but also acknowledging the compassion and care of our dedicated colleagues.


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Review from Sue R (Ex Family Member) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The minute you walk through the door and are met by the manager and her team the caring shows. My ex-husband went to Cloisters Care Home for palliative care. This was during the difficult time of Covid and lockdown. It was a hard time for everyone, staff, patients and families. The nursing staff were
brilliant and made sure he got all the care needed. They helped him through all his little meltdowns with a smile on their face. We could phone anytime during the day or evening for updates and we were allowed to speak with him on the phone.
When lockdown eased they made sure we got to visit him as often as was allowed. It was all well organised with rapid Covid tests before entering.
When the sad time came to say goodbye to him, he and the family were all treated really well and nothing was too much trouble for the staff. Even after he had passed the support from the manager and her team was really great.
Thank you for making his last few months more bearable for him.

Reply from David Martins, National Sales Manager at Cloisters Care Home

Thank you for your kind review and we are very sad about your ex-husband. We are glad we could support you and your ex-husband during this difficult time.


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Current Review Score: 8.5 (8.516)

Overview of Review Score

The Review Score of 8.5 (8.516) out of 10 for Cloisters Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.213 for Cloisters Care Home is calculated as follows: ( (43 Excellents x 5) + (32 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 94 Ratings = 4.213

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.303 Points relating to the number of positive Reviews for Cloisters Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 7 Positive Reviews ÷ 11.6 = 0.603

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Betty

Betty Madamidola

Job Title: Home Manager

“I have been dedicated to the health and social care sector since 1997, starting as a carer and progressing through roles such as cardiology nurse, Night Manager of a 150-bed nursing home, and, for the last five years, Registered Home Manager. My hands-on experience has shaped my approach to care and management, ensuring compliance with regulations, fostering high-quality care, and leading dedicated teams.


I also hold an MSc in Information Systems, enabling me to leverage technology to enhance operational efficiency and improve care quality. Committed to professional development, I strive to deliver exceptional care and support to those I serve.”


Frequently Asked Questions about Cloisters Care Home

What types of Care is Cloisters Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cloisters Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Cloisters Care Home have?

There are 56 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Cloisters Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cloisters Care Home to the centre of Hounslow?

0.3 mile(s) as the crow flies, distance by road may be significantly further.