Cloisters Care Home

70 Bath Road, Hounslow TW3 3EQ
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8.5 54 Reviews
  • Cloisters Care Home, Hounslow
Cloisters Care Home is a purpose-built home with beautiful landscaped gardens, located in an attractive part of Hounslow within walking distance of the Treaty Shopping Centre. Cloisters provides personalised long and short term nursing care to 57 residents from across West London, including those with dementia and palliative care needs. The nearest underground stations are Hounslow West and Hounslow Central on the Piccadilly Line.

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Care Provided by Cloisters Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 58 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Betty Madamidola (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001
    • Number of floors: 1

Funding & Fees Guide for Cloisters Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,195
    • Self-Funded Nursing Care from £1,395
  • (these prices are only a guideline, please contact Cloisters Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cloisters Care Home Reviews (54)

Total of 54, showing 21-40
8.5

Cloisters Care Home has a Review Score of 8.5 (8.516) out of 10, based on 8 reviews in the last 2 years. Over all time Cloisters Care Home has 54 reviews.

Overall Experience

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Date Published

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Review from Chas F (Son of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is on the ball and you have managed my mum extremely well. The care home always communicates with me on any issues or concerns.

Reply from Emily Hocking, Regional Customer Relations Manager at Cloisters Care Home

Thank you for taking the time to share your feedback, it's lovely to hear. I will ensure that it is passed onto our team.


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Review from A M (Friend of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a happy and cheerfully run home. Welcoming, clean and fresh admission. Care staff are all very kind under the excellent manager who cares deeply for all her staff and residents. Food not always of the taste of my friend, who despite being the age of 97 is a very good cook herself. Need to be
served a little hotter than tepid/warm. She is not a complainer. Customer care for paying residents needs more application. Thank you to everyone who has helped her stay to be a comfortable one.

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Review from Darshan B (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home since last August and we as family were very pleased with the care and support my mum received in the home.
My mum was given choice of any meals she requires by the kitchen staff.
The staff were very friendly and made my mum comfortable in the home.
As she could understand
a little English the home had Asian carers who could communicate with my mum.
All her needs were met in this home.
Me and my family were welcome by the staff who were very friendly and could visit whenever.
During the lockdown we were able to see my mum with distance in the garden which was lovely for my mum.
Thank you for the care and support for my mum, from her son and daughters.

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Review from S B (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lockdown has been and continues to make visiting loved ones difficult. However, Cloisters has kept up its high standard throughout and during July I have seen everyone going above and beyond to ensure everyone that is able gets to see relatives as often as possible. Garden visits and walks around
the grounds everyone is happy and enjoys their day. Birthdays are celebrated and staff love to join in with everyone. We are very lucky for mum to be so loved.

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Review from G D (Friend of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and administrator are brilliant, and looked after my friend and kept me informed of his health and wellbeing.

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Review from L B (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Cloisters for 6 months now and I am very happy with the care she has received. She is looked after very well by all the team and is settling in well. The staff are always friendly and welcoming and always take time to talk to me if I have anything I wish to discuss. The activities
are great and I have enjoyed taking part in family events.

Reply from Paul Millar, Sales Manager at Cloisters Care Home

Many thanks for taking the time to review our home. It is a pleasure to care for your mum. I will of course pass on your kind words to the rest of the Cloisters team.


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Review from David A (Husband of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management and caring, friendly staff. Very good food. Good variety of entertainment. Very high standard of cleanliness.

Reply from Lourdes Pascua, Home Manager at Cloisters Care Home

Thank you for taking the time to review our home - it is always appreciated and I will be delighted to share your comments with my team.


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Review from A G (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Cloisters for several months now and we have visited very regularly. From the very first phone call and visit right through to the point of submitting this review, I have been extremely pleased with her care. She is treated well, with warmth and dignity. She isn't a big eater and
has difficulties around food but staff do their best to understand her preferences, offer her alternatives and encourage her to eat and drink. They are diligent, proactive and genuinely caring. As other reviewers have said, all the staff, those behind the scenes and those we see regularly including the carers, nurses and management, do a difficult job brilliantly. Thank you, everyone, at Cloisters for the biggest gift - peace of mind about the care of a very vulnerable loved one. Thank you.

Reply from Lourdes P, Home Manager at Cloisters Care Home

Thank you for your wonderful review of the care of your mother at our home. It is hugely satisfying to know we are able to give family peace of mind in their choice of care for their loved ones. Thank you for taking the time to review us and I will be delighted to share your comments with my team.


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Review from Maria B (Sister of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cloisters Care Home is equipped with professionals that provide high standards of care person-centred care here. Everybody is treated equally with kindness, dignity and respect as well as family members. I am very grateful to management and staff when my brother died with dignity and comfort. I will
never forget them and will recommend them.

Reply from Home Manager, Home Manager at Cloisters Care Home

Many thanks for taking the time to write a review about our home and the care we provided for your brother and for you and your family. I will pass your comments back to my team who will be pleased to know that they made such a difference at a difficult time.


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Review from Norman C (Husband of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in care here for 17 months and I can say that I cannot find fault with anything. The nurses and carers are really good and will attend to any issues I have immediately and in a caring and dignified way.
The office staff keep families up to date on any changes of staff or amenities.
I
cannot fault them.

Reply from Home Manager, Home Manager at Cloisters Care Home

Many thanks for your review of our home. We take all feedback seriously and it's good to know that you feel your wife is receiving excellent care with us. Thank you for taking the time to review, as it helps people to decide if a home is right for themselves or their loved ones, by hearing from those using our services already.


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Review from C D (Wife of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring and hard working.
I find it very difficult to pick one person as the best.

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Review from Anita T (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cloisters Care Home is extremely well run, they only employ staff who consistently take pride in their work (being very thorough and professional) and are extremely emphatic, patient and caring with residents. I have to say that all and I really do mean all the staff I have seen/know always seem to
have a cheerful disposition and are very keen to keep the residents happy, they clearly continually do their best for them throughout the day and night. Cloisters is an absolute pleasure to visit regularly at it has been beautifully decorated throughout is always kept lovely, clean and fresh and the staff are very friendly and welcoming.

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Review from S C (Daughter-in-law of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice, friendly care home. All the staff are very courteous, professional and helpful when dealing with my mother-in-law. Her needs are tended to effectively and efficiently. We feel she is in a happy and safe environment, this gives all our family members peace of mind.

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Review from T M (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's care at Cloisters exceeds our expectations in several areas. The staff are the greatest asset, led by a professional team of genuinely caring people. The facilities provided ensure that my mother is in a safe, secure and caring environment. Our family is most grateful for the consistent
kindness shown to our mother.

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Review from D B (Brother of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at the Cloisters was very caring and attentive. It was comforting to know my brother was in good hands in his last days.

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Review from S A (Daughter-in-law of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was made to feel very welcome when she moved in November of 2014. Her room was small but we agreed to take it as we did not want her staying in her room during the day. She got involved in daily activities and mixed with other residents and made friends. She always looked nice and clean,
well looked after until she passed peacefully away.

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Review from M W (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our late Mother was a resident at Cloisters, Hounslow for 7 wonderful years. The care she received from the dedicated staff was first class. From the moment we viewed the home we noticed the friendly, happy atmosphere. We miss Mum very much and also the staff who make Cloisters such a lovely, welcoming
home. Thank you everyone - You are the best.

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Review from V L (Wife of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always treated with respect, very helpful to me and always keep me informed and up to date with care. Room always clean and bed as well. My Husband enjoys his life in here, especially the activities.

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Review from Michael H (Son of Resident) published on 27 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and pleasant staff. Clean surroundings. Nothing is too much trouble.

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Review from S W (Niece of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient caring staff. Lovely homely environment. My aunt is happy and content in her home.

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Current Review Score: 8.5 (8.516)

Overview of Review Score

The Review Score of 8.5 (8.516) out of 10 for Cloisters Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.213 for Cloisters Care Home is calculated as follows: ( (43 Excellents x 5) + (32 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 94 Ratings = 4.213

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.303 Points relating to the number of positive Reviews for Cloisters Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 7 Positive Reviews ÷ 11.6 = 0.603

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Betty

Betty Madamidola

Job Title: Home Manager

“I have been dedicated to the health and social care sector since 1997, starting as a carer and progressing through roles such as cardiology nurse, Night Manager of a 150-bed nursing home, and, for the last five years, Registered Home Manager. My hands-on experience has shaped my approach to care and management, ensuring compliance with regulations, fostering high-quality care, and leading dedicated teams.


I also hold an MSc in Information Systems, enabling me to leverage technology to enhance operational efficiency and improve care quality. Committed to professional development, I strive to deliver exceptional care and support to those I serve.”