Cloisters Care Home

70 Bath Road, Hounslow TW3 3EQ
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8.5 54 Reviews
  • Cloisters Care Home, Hounslow
Cloisters Care Home is a purpose-built home with beautiful landscaped gardens, located in an attractive part of Hounslow within walking distance of the Treaty Shopping Centre. Cloisters provides personalised long and short term nursing care to 57 residents from across West London, including those with dementia and palliative care needs. The nearest underground stations are Hounslow West and Hounslow Central on the Piccadilly Line.

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Care Provided by Cloisters Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 58 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Betty Madamidola (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001
    • Number of floors: 1

Funding & Fees Guide for Cloisters Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,195
    • Self-Funded Nursing Care from £1,395
  • (these prices are only a guideline, please contact Cloisters Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cloisters Care Home Reviews (54)

Total of 54, showing 41-54
8.5

Cloisters Care Home has a Review Score of 8.5 (8.516) out of 10, based on 8 reviews in the last 2 years. Over all time Cloisters Care Home has 54 reviews.

Overall Experience

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  • 23
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Review from G B (Wife of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home manager is very nice. Unit nurses are very caring also carers are very caring. As I am here early in the morning, night staff are very caring staff. I am very happy as my husband has been here 18 months.

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Review from Gillian D (Wife of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband only has been at Cloisters for 5 weeks now but find the home to be helpful, clean, friendly. He always looks clean and comfy. Staff always ready to answer questions and give advise.

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Review from Zara D (Granddaughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with the service and nursing home.
Lovely to see the same faces working throughout the week.
The staff know patients and their routines.
I do feel the staff need the support of other staff members, especially on weekends.
They are thoughtful and try to rush to everyone but I
feel there should be more staff/patient ratio!

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Review from Joan K (Wife of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is very nice and it's very clean and tidy.
My husband is very well looked after better than I can manage. My husband enjoys the activities and he gets on really well with all the staff.

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Review from Maggie H (Daughter of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident at Cloisters for over 4 years. The carers work extremely hard and have a lovely friendly approach to all residents.
It is a happy environment where everyone is treated with dignity. The manager of the Mayfair unit, has made a significant impact in the running of the unit, always
friendly and approachable she encourages relatives to get involved in all aspects of their loved ones care.
The kitchen staff are happy to receive requests from residents or their families and do their best to meet these if possible.
In the last year there has been a change in home manager which has contributed to Cloisters being a lovely nursing home, as a family we are happy that dad has been cared for by such lovely caring people.

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Review from P C (Wife of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in Cloisters since August 2014. In June 2015 he suffered a stroke and in 2016 he fractured his hip. Since that time, his condition has deteriorated and over the last year, he has been unable to talk or walk. A nurse started working at Cloisters in 2015 and I cannot stress
how much her care has made a difference to my husband. She encourages him and her understanding and empathy with him and all the residents is exceptional. She has made such a difference and her presence at Cloisters is a great asset.

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Review from Howard D (Son of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last few weeks of my mother's life at Cloisters care home the staff were very caring and ensured she was as comfortable as possible. In her room t here were flowers, photos of family members and played relaxed music on the TV and she loved music. Sadly Mum passed away on June 20th 2016 and the
duty nurse phoned just after her passing to advise me, expressing her sympathy.

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Review from Colin B (Son of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During a power failure all of the staff were active in keeping everyone stable and upbeat. They all acted in a professional manner and no one was upset (residents that is).

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Review from Anita S (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home to be clean and inviting, my mum settled in very quickly but she had become very skinny in the last few months. The staff are really nice and helpful. I would recommend the home to other families.

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Review from G W (Son of Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cloisters has a peaceful atmosphere and staff are very polite and helpful. A clean and ordered habitat.

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Review from M T (Daughter of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

cloisters nursing home provide good care overall, any requests required for my father are undertaken quickly, efficiently and professionally. Since my dad has been admitted he has become more stable, bedsores have cleared up quickly due to management of the head nurse. Staff are friendly and always
shown care to my dad. Safety is good but the front door should be monitored when visitors come to the nursing home. My dad has settled very quickly and prefers being there than hospital. The nursing home is always clean. I feel I can trust the staff to take care of my father, which is important.

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Review from H M (Wife of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very home from home, nice food, good friendly staff, nice surroundings, good nursing care. I would recommend it to friends. The staff are are very helpful and friendly efficient.

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Review from B M (Son of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Cloisters just over two months ago following her previous home being forced to close for poor service by CQC. At first I had high reservations due to Cloisters having an inadequate CQC score. However things seem to be moving in a positive way. The manager and martyn have filled me
with confidence that my mother will finally be looked after correctly and treated well. The staff also all seems to be very friendly and there are plenty of them.

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Review from G O (Son of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cloisters staff were really great with my mum in the eight months she was a resident there. Very family-like atmosphere.

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Current Review Score: 8.5 (8.516)

Overview of Review Score

The Review Score of 8.5 (8.516) out of 10 for Cloisters Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.213 for Cloisters Care Home is calculated as follows: ( (43 Excellents x 5) + (32 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 94 Ratings = 4.213

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.303 Points relating to the number of positive Reviews for Cloisters Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 7 Positive Reviews ÷ 11.6 = 0.603

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Betty

Betty Madamidola

Job Title: Home Manager

“I have been dedicated to the health and social care sector since 1997, starting as a carer and progressing through roles such as cardiology nurse, Night Manager of a 150-bed nursing home, and, for the last five years, Registered Home Manager. My hands-on experience has shaped my approach to care and management, ensuring compliance with regulations, fostering high-quality care, and leading dedicated teams.


I also hold an MSc in Information Systems, enabling me to leverage technology to enhance operational efficiency and improve care quality. Committed to professional development, I strive to deliver exceptional care and support to those I serve.”