James Terry Court

90 Haling Park Road, South Croydon CR2 6NF
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9.9 63 Reviews
  • James Terry Court, South Croydon
James Terry Court is situated in South Croydon, Surrey, and is surrounded by landscaped gardens. The Home provides residential care, nursing and residential dementia support. The Home operates as a safe and welcoming place where residents can enjoy the range of trips, outings and activities available to them.

There are also a number of luxury one and two-bedroom retirement apartments for independent living available on the site. Set within a beautiful, newly converted grade II listed building, these light and spacious apartments offer stylish accommodation with all modern conveniences.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by James Terry Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Rumsby (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for James Terry Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,287 – £1,521
    • Self-Funded Residential Dementia Care £1,669 – £2,178
    • Self-Funded Nursing Care £1,595 – £2,026
    • RESPITE Self-Funded Residential Care £1,416 – £1,673
    • RESPITE Self-Funded Residential Dementia Care £1,836 – £2,396
    • RESPITE Self-Funded Nursing Care £1,753 – £2,228

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact James Terry Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


James Terry Court Reviews (63)

Total of 63, showing 1-20
9.9

James Terry Court has a Review Score of 9.9 (9.860) out of 10, based on 19 reviews in the last 2 years. Over all time James Terry Court has 63 reviews.

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Review from Gillian R (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended James Terry court, and I can honestly say it's everything I hoped it would be; it's a bright, exceptionally clean home, very well run. but what I have found best of all is the care and attention all the staff give to the residents, I was very unsure when having to look for a home that
looked after people like my mother who has dementia as to how it would be as I know how challenging it is, but all my worries were soon put aside as she has settled in very well and is very happy. and gets on well with all the staff.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you are happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It is a pleasure to support your mum and i will ensure your kind words, are passed onto the team.


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Review from Alina T (Friend of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting our friend and find this place really friendly, staff welcoming and rooms really pleasant. Food is good! You can feel the care in there. I have used to work in one not so lovely care home in Croydon doing small sessions of massage and I know that James Terry Court delivers. Thank
you for looking after our friend well! Highly recommended.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the care given to Friend and the food provided by the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.


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Review from Richard L (Husband of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife arrived at James Terry Court (JTC)in September 2024, after 11 months in hospital. We expect she will remain here indefinitely. The transition from hospital to nursing home has been very positive. Since arrival, she has been making great progress in recovery. Our experience of JTC is all very
positive. There is a strong feeling of community and joy. Other visitors often comment "This place is lovely", which reinforces our opinions too. The food is prepared and served with great care. The carers and nurses are all cheerful and well organised. The activity programme with two activities every day, 7 days a week, provides great stimulus. Mixing with the other residents is also heart warming. We often join her for meals, making our visit extra special. All of these factors, and more, contribute to our feeling that she is in the best possible place. None of this good stuff just happens by magic, it shows that behind the scenes there is good management at work to produce these results.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you are happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It is a real pleasure to support wife and I will ensure your comments are passed onto the team.


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Review from Yvonne S (Relative of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my husband's uncle and auntie e found the care to be very welcoming, nothing was too much trouble for the staff. The facilities were excellent. We stayed for lunch for a small fee, again the catering staff put in every effort to make sure the meals were what was wanted plus offering other
choices.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the the welcoming you received and our facilities at the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.


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Review from R H (Relative of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative initially came to James Terry Court for respite care. At that time she was extremely weak and vulnerable. Within a few weeks, her health and well being had improved tremendously. She enjoyed the food, the company, the garden, the activities, having her nails and hair done, the interaction
and care of staff - John Terry Court became her second home.
My relative decided to stay on at James Terry Court as she enjoyed everything they had to offer.
There were inevitably one or two bumps along the road health wise, but every week a doctor visited the care home and saw any resident they were directed to or requested their attention. This was extremely reassuring for family. Communications between James Terry Court and family were excellent and we could visit at any time. We would always be given a warm welcome.
Each member of staff had a specific role and each of them engaged with my relative and carried out their duties diligently and efficiently. James Terry Court was definitely more like a 'home' than a residence.

Reply from Emma Waghnorn, Deputy Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We're so pleased you are happy with the care given to your relative and the support you received. Our staff team work really hard to provide a personalised service and always appreciate feedback. I will ensure your comments are passed onto the team.


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Review from Peter C (Son of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was shown great kindness, care and patience by all the staff at James Terry Court. And making her final days peaceful and we thank everybody for the kindness, care and assistance shown to my wife and myself.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the care given to mum, and the kindness shown to you and your wife. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.


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Review from Lyn P (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother only got to spend two weeks at James Terry Court after having spent 8 weeks in hospital following a major stroke. I cannot praise the staff highly enough; they were kind and caring and helped maintain her dignity. The biggest thing they offered was to allow my mum to die calmly and peacefully
without stress or pain. I cannot thank them enough.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support your mother and I will pass on your comments to the team.


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Review from Mark F (Son of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been looking around for a care home for my mother, James Terry Court was recommended by a friend. I made a couple of visits to the home prior to bringing my mother to have a look. Each time I was there, I found the home to be spotlessly clean, the staff were very friendly, and you could tell
that they were passionate about their work. I took my mother to visit the home before agreeing anything, and she was also very impressed with what she saw compared to the last home she was in. Since moving in, my mother's whole attitude has changed, she is now very happy with the home and staff and looks forward to each day as it arrives. She likes the fact that it has an in-house hairdresser, doctor, chiropodist and daily entertainment. The staff keep me updated with any concerns they may have and normally sort things out over the phone. Overall, I'm very happy with the staff at James Terry Court and the assistance they are giving to Mum.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We're so pleased you are happy with the care given to your mother and the services we provide at the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.


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Review from Raymond C (Son of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went into James Terry Court in November 2022 until her passing in July 2024. Mum was bedridden and was suffering from epiglottis (trouble swallowing) thus needing constant care a feeding. The nursing staff, office staff, carers and cleaners were very attentive and enjoyed the stories being told
about her friends and family. Especially holidays. The nursing staff always kept us updated on mum's condition when we visited or on the telephone especially when put of End of Life care. It was nearly seven months till to got to that stage. James Terry Court provides very good facilities, entertainment and gardens. All in all, they provided care, security and welfare for mum's last couple of years. Mum had just turned 96 when she passed. Thank you again.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you were happy with the service and care provided by our staff team. It has been a pleasure to support your mum and we look forward to seeing you in the future.


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Review from J S (Husband of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience for my wife, her first time in such a home. She enjoyed her time here, having people around her who understood her physical problems. Overall she feels happy to return if necessary because of conditions in the future.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support your wife and we look forward to seeing you in the future.


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Review from Nicolina A (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

James Terry Court deserves its excellent rating. They are professional, compassionate, kind and caring and the pictures totally reflect the standards at the home every single day. It’s clean and beautiful. My father had an extraordinary downturn in his health and I went to see James Terry Court sick
with worry. Not only did they manage to take him in quickly and efficiently but they have proved to be an incredible support to me as his daughter. Every time I see him, he is clean, healthy, happy and well-fed. James Terry Court has brought him back from the brink of death. To now hear he participates in well-being workouts (despite being in a wheelchair) brings comfort that I made the right choice to cease homecare and put him into a wonderful home where he gets the nursing care and oversight that he needs. All of his visitors speak so highly of James Terry Court, I know that he is in the right place.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with both the care given to Dad and the support you have received.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.


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Review from A H (Cousin of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our cousin entered James Terry Court for respite care in order to increase her strength and well-being. She has been extremely happy there. The staff have been wonderful, welcoming, caring, encouraging and inclusive. She has been treated with dignity and respect. Her views and likes/dislikes were listened
to. Once she felt well enough, she appreciated the varied activities some of which were participated in, whilst also being able to stay in her room if she felt tired. The balance of being able to choose whether or not to join with other residents or whether to remain in her own room, including on occasions for meals, has been very much appreciated.
The care from all staff has been superb. The receptionist even picked up a free newspaper when she travelled to work each morning. The carers have been gentle yet encouraging. The team leaders are superb, going above and beyond expectations in every respect.
Our cousin was well looked after medically, mentally, physically and socially.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care given to your cousin.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.


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Review from B P (Resident) assisted by family/friend published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a two-week stay for respite care. I was very well looked after, treated with kindness.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care you received during your stay. I will ensure your comments are passed on to the team.


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Review from Emma J (Granddaughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad had a short stay at James Terry Court while the family moved house. He has dementia and was so well cared for at the home. He settled in very well and the staff were all very attentive to his needs. It made our experience of moving house significantly easier.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support your grandad and I will pass on your comments to the team.


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Review from H W (Resident) assisted by family/friend published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Support staff are excellent along with the care support staff. Rooms are lovely and always clean.
Since the change in the catering contract recently, food provision and quality have gone downhill. Frequently items such are eggs, baked beans, bacon are missing for my breakfast. My sons have to purchase
cereal and grapes for my wife!
There are problems with clothes going missing when went to the laundry. Long waits for the in house maintenance staff to undertake small jobs such as a dripping tap.
My sons when dealing with the headquarters financial staff say they are totally inept when dealing with home payments, making mistakes, causing much frustration and anger. Overall the value for money aspect is below parr.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to review our care home. We are glad that you were happy with the support you have received from our care staff and the cleanliness of your room. Sorry that you felt we did not meet your expectations in some areas of our service. We have an open door policy and we always welcome feedback and comments to help us improve our services and environment.


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Review from Adrienne K (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say how very happy I am that Mum is being so well and kindly looked after. The staff are all so helpful that I couldn't have asked for anything more. It has been a huge relief to my sisters and me that the weight has been taken off our shoulders. So many thanks for everything that
you do to make Mum's life bearable. With kindest regards.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care given to your mum and we always appreciate the feedback. I will ensure your comments are passed on to the team.


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Review from G R (Husband of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife came here I have not had a moment's worry. The care and attention she receives is second to none. The staff seem genuinely to care. In fact, nothing seems to faze them.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care given to your wife.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.


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Review from Roy T (Husband of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with high standards and with a friendly and caring staff.

Reply from Diane Rumsby, Acting Home Manager at James Terry Court

Thank you for your positive review, I will pass this on to the team.


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Review from Paul L (Son of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into James Terry Court days before Christmas, which was a challenging time for everyone, but the staff made him very welcome. The staff were supportive in ensuring my father received the right level of care and working with the local health team.
My father appreciated the activities,
especially the music, which brought him much pleasure. Staff were great at engaging with my father and appreciating his interests and passions.
Sadly, my father's health deteriorated and the whole team were amazing in their support for him and the wider family. As other reviews say, the team were exemplary under difficult circumstances and their support and commitment is genuinely appreciated.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for your lovely review. I will share your comments with the team.


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Review from Andrea D (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my dad arrived at the home, he was really well looked after by the caring and professional staff. We always felt reassured that he was getting the best possible care for his Alzheimer's. There were always lots of activities to keep him busy and other residents always around for company.
Thank you for also giving Dad dignity at the end of his life and letting us have a last visit to spend time with him when he passed away peacefully. Many thanks to all the staff.

Reply from Diane Rumsby, Acting Home Manager at James Terry Court

Thank you for your positive review, I will share your lovely comments with the team.


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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for James Terry Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for James Terry Court is calculated as follows: ( (200 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 222 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for James Terry Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Diane

Diane Rumsby

Job Title: Home Manager

Joined: 2007

I have over 19 years of experience working with older people in the Care Sector. I have worked for the RMBICC for over 16 years and have worked at 3 of our homes in various roles. I was appointed The Home Manager at James Terry Court in May 2021.


Frequently Asked Questions about James Terry Court

What types of Care is James Terry Court registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does James Terry Court provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does James Terry Court have?

There are 76 Single Rooms.

What are the Facilities & Services at James Terry Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is James Terry Court to the centre of South Croydon?

0.4 mile(s) as the crow flies, distance by road may be significantly further.