James Terry Court

90 Haling Park Road, South Croydon CR2 6NF
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9.9 65 Reviews
  • James Terry Court, South Croydon
James Terry Court is situated in South Croydon, Surrey, and is surrounded by landscaped gardens. The Home provides residential care, nursing and residential dementia support. The Home operates as a safe and welcoming place where residents can enjoy the range of trips, outings and activities available to them.

There are also a number of luxury one and two-bedroom retirement apartments for independent living available on the site. Set within a beautiful, newly converted grade II listed building, these light and spacious apartments offer stylish accommodation with all modern conveniences.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by James Terry Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Rumsby (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for James Terry Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,287 – £1,521
    • Self-Funded Residential Dementia Care £1,669 – £2,178
    • Self-Funded Nursing Care £1,595 – £2,026
    • RESPITE Self-Funded Residential Care £1,416 – £1,673
    • RESPITE Self-Funded Residential Dementia Care £1,836 – £2,396
    • RESPITE Self-Funded Nursing Care £1,753 – £2,228

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact James Terry Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


James Terry Court Reviews (65)

Total of 65, showing 21-40
9.9

James Terry Court has a Review Score of 9.9 (9.869) out of 10, based on 21 reviews in the last 2 years. Over all time James Terry Court has 65 reviews.

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Review from Paul L (Son of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into James Terry Court days before Christmas, which was a challenging time for everyone, but the staff made him very welcome. The staff were supportive in ensuring my father received the right level of care and working with the local health team.
My father appreciated the activities,
especially the music, which brought him much pleasure. Staff were great at engaging with my father and appreciating his interests and passions.
Sadly, my father's health deteriorated and the whole team were amazing in their support for him and the wider family. As other reviews say, the team were exemplary under difficult circumstances and their support and commitment is genuinely appreciated.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for your lovely review. I will share your comments with the team.


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Review from Andrea D (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my dad arrived at the home, he was really well looked after by the caring and professional staff. We always felt reassured that he was getting the best possible care for his Alzheimer's. There were always lots of activities to keep him busy and other residents always around for company.
Thank you for also giving Dad dignity at the end of his life and letting us have a last visit to spend time with him when he passed away peacefully. Many thanks to all the staff.

Reply from Diane Rumsby, Acting Home Manager at James Terry Court

Thank you for your positive review, I will share your lovely comments with the team.


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Review from Mary B (Daughter-in-law of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my father-in-law received in the short time that he was a resident at James Terry Court was absolutely amazing. All the staff that looked after him were so caring and professional, especially taking into account his complex medical needs and the number of hospital appointments he had to
attend. Nothing was too much trouble and they kept in touch with us every step of the way, especially during his final days. We are truly grateful to you all, thank you.

Reply from Diane Rumsby, Acting Home Manager at James Terry Court

Thank you for your review, it was lovely to read of your positive experience. I will share your lovely review with the team


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Review from Pippa T (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived at James Hunter House, we have been so impressed with the care and support she has received and also to us, as her family. Everyone, shift leaders, carers, cleaners, laundry staff, receptionists, maintenance and management is always so kind, helpful, friendly, caring and professional.
Nothing is too much trouble, and we are always kept up to day with my mum's care. It has been a hard time for us, but we are now so relieved that my mum is in such wonderful, capable hands. Thank you so much, everyone.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for your review. I am pleased to hear of your positive experience and will share your review with all of the team.


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Review from V M (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at James Terry Court is welcoming, friendly and professional. From the moment we made an initial enquiry regarding eligibility and availability of rooms for my dad, we were treated with kindness and respect. Something that helped my mum come to terms with the difficult situation of my dad's
deteriorating health. The support and guidance given to Mum, Dad and me during the admittance procedure and then the settling-in processes were amazing. The building was always clean and tidy, and the staff genuinely care for the welfare and needs of the residents. The care my dad received both in the dementia and nursing floors was wonderful; the staff treated him as if he was a member of their family, and we came to know many of them well and think of them with great fondness. Unfortunately, my dad passed away a few months ago; the day he died, the staff were exemplary, and we are truly grateful for the wonderful care he received and the compassion shown to him and us, his family.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for your review. I am pleased to hear of your positive experience and will share your review with all of our staff.


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Review from Mark G (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent two weeks at James Terry Court, and his primary comment regarding the experience was that the staff were very caring, and he could not fault them in any way. He also enjoyed the food!
With thanks to all those involved.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for your review. I am pleased to hear that your father enjoyed his stay with us. I will share this review with all the staff at James Terry court.


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Review from J B (Daughter of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The caring staff are very good. The only disappointment was the lack of organised in-house activities and entertainment during lockdown. Hopefully, this will improve now life seems to be returning to normal.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for your review. With our new activities coordinator on board and Covid-19 restrictions changing, this will enable us to have increased entertainment in the home.


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Review from Ian J (Grandson of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very pleasant and friendly.

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Review from Andrew B (Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent 3 weeks in the home to assist with my convalescence and recuperation following major surgery. On arrival, I was both weak mentally and physically. Upon departure, I was ready once again to return home and act normal again. My experiences in the home were such that without them I could not have
faced going back to normal. The home was an incredible help towards my full recovery.

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Review from Dominique M (Daughter of Resident) published on 30 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Dementia and has been with James Terry Court for nearly 3 years. The care has been beyond my expectations. Nothing is too much for the staff - they feel like family. My mother has got to the point in her illness where she rarely recognises me but the staff look after her so well and make
me feel like a member of the James Terry Family. I can not thank them enough. All over COVID lockdown, they kept me updated with how mum was doing. They have supported me as well as mum. I particularly want to praise all the staff on Hunter who are so kind and deal with dementia patients with kindness and compassion. They have looked after my mum as if she was a member of their own family. I would not hesitate to recommend James Terry Court to anyone looking for a safe haven for their family member or friend.

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Review from Edmond (Son of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad’s care finally became too much for us we were extremely grateful to find James Terry Court. We found the process of having Dad admitted worrying and cannot compliment the manager and the staff at James Terry Court enough for guiding us through the process and how kind the manager was on the
hospital pre-assessment visit.
There’s obviously a strong and caring management team in place. We receive regular email updates and the staff are always happy to help update us when we telephone. The staff are knowledgeable, friendly and totally dedicated to the resident's well-being. There’s a nurse on each floor with a visiting GP and district Nurse who have established a strong bond with our Dad.
At home, Dad missed out on the social interaction and the variety of activities which James Terry Court are now providing. He's now happily settled in, loves the garden and is making friends.
Knowing that he is so well cared for and liked is a massive relief to us all at this difficult time.

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Review from Christopher Q (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a widow for 36 years and cared for herself very well, but did not socialise with her neighbours that much. So moving into a Residential Care Home was a bit unsettling for her, but she is now settled in with the very helpful staff and is treated by the other residents as part of one
big family.

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Review from Nick G (Son-in-law of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had both in-laws residing for the last two years. The overall care has been very good and father-in-law, in particular, was very happy and continuously said how well looked after he was and how fantastic the staff are. Mother-in-law has memory problems and found it difficult to adjust, however, she
has also been very well looked after and we know she is safe and cared for. Father-in-law passed away in April but the end of life pathway was compassionate and comforting. The staff are now going out of their way to support mother-in-law to ensure her sadness and loneliness is monitored and that she is not left alone for long periods. All this has happened during the Covid-19 lockdown procedures which has obviously placed extra strain and caused stress for everyone. The leadership and management have been absolutely excellent and we cannot praise them enough for what they are doing under extreme circumstances.

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Review from Alan P (Son of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have total confidence in the staff at James Terry Court, who are very approachable and supportive. As this is the first year of my mother’s stay in the home we have been in contact with the team over a number of small issues all of which have been positively resolved in a timely manor. The
level of care that my mother receives is first class. I would have no hesitation in recommending the home to anybody who needed to be looked after in a caring environment.

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Review from Alan P (Husband of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities are excellent. Always pleased to see me and my family.

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Review from Helen T (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is in the later stage of dementia, has been at James Terry Court for 6 years and during that time has been looked after with great kindness and understanding and despite Mum's mental decline they still manage to keep her happy.

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Review from Y J (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always say hello. Clean and tidy. Staff very approachable. Mum seems very happy, even though she still asks when is she coming home.

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Review from Norman B (Son of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff know the residents and importantly their names. They are helpful, kindly and very good.

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Review from Kathleen Y (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was apprehensive about moving into a care home so she had a few weeks "respite care" at James Terry Court. It was unlike her expectations and enjoyed it so much she asked to stay (fortunately there was a vacancy). She has settled in and enjoys the activities and company when she wants it.
She is so much more confident. The staff are always thoughtful and well trained, she feels safe and secure. The facilities are very clean and modern. She has a large room with ensuite facilities. Everything possible is done to ensure this feels like "home". She is far more active and responsive than she was when receiving care in her own home.

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Review from Eunice H (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I consider this care home to be better than other types of care. The staff are very helpful.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for James Terry Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for James Terry Court is calculated as follows: ( (222 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 245 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for James Terry Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Diane

Diane Rumsby

Job Title: Home Manager

Joined: 2007

I have over 19 years of experience working with older people in the Care Sector. I have worked for the RMBICC for over 16 years and have worked at 3 of our homes in various roles. I was appointed The Home Manager at James Terry Court in May 2021.