James Terry Court

90 Haling Park Road, South Croydon CR2 6NF
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9.9 65 Reviews
  • James Terry Court, South Croydon
James Terry Court is situated in South Croydon, Surrey, and is surrounded by landscaped gardens. The Home provides residential care, nursing and residential dementia support. The Home operates as a safe and welcoming place where residents can enjoy the range of trips, outings and activities available to them.

There are also a number of luxury one and two-bedroom retirement apartments for independent living available on the site. Set within a beautiful, newly converted grade II listed building, these light and spacious apartments offer stylish accommodation with all modern conveniences.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by James Terry Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Rumsby (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for James Terry Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,287 – £1,521
    • Self-Funded Residential Dementia Care £1,669 – £2,178
    • Self-Funded Nursing Care £1,595 – £2,026
    • RESPITE Self-Funded Residential Care £1,416 – £1,673
    • RESPITE Self-Funded Residential Dementia Care £1,836 – £2,396
    • RESPITE Self-Funded Nursing Care £1,753 – £2,228

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact James Terry Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


James Terry Court Reviews (65)

Total of 65, showing 41-60
9.9

James Terry Court has a Review Score of 9.9 (9.869) out of 10, based on 21 reviews in the last 2 years. Over all time James Terry Court has 65 reviews.

Overall Experience

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  • 9
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Date Published

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Review from J S (Stepdaughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are helpful and friendly and have a good rapport and show kindness to the resident in what is a very demanding job to care for a person with advanced stages of dementia.

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Review from A D (Power of Attorney of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our ward has been a resident since February 2016 having removed her from another care home. She is extremely happy at James Terry Court and superbly looked after.
We are frequently told that she has nothing to complain about. Good food, very comfortable surroundings, wonderful caring staff and spotlessly
clean. Visitors are made very welcome at any time of the day or evening and I have no hesitation whatsoever in giving James Terry Court the highest recommendation.

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Review from Melanie H (Niece of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy in James Terry Court.
Has a lovely room and is well cared for.
The only criticism I have is that there is not enough stimulus for patients with Alzheimers. Can the arts and crafts be re-instated?

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Review from Kenneth F (Nephew of Resident) published on 22 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wish to convey our sincere thanks and gratitude for the care and service extended at all times to our late aunt who resided at James Terry Court for nearly three years. I would thoroughly recommend this home.

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Review from Bill C (Friend of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited James Terry Court several times to support charity fundraising events. I was a rest and recuperation resident for ten days in January 2016. The staff continue to act in a professional, supportive, welcoming and friendly way. The home itself is kept to the highest standards of cleanliness.
It is an excellent care home which I would highly recommend to my family and friends.
Well done to everyone.

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Review from Maureen N (Daughter of Resident) published on 27 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am still in contact with the James Terry Court even though my dad has passed away.
One of my husband's lodge members has applied on behalf of his father in law for information through my recommendation, he is in hospital at the moment with dementia, they visited James Terry Court and are thrilled
with the information given, this helped them to control the situation, this is still on going.
We always try to attend their fund raising functions we are welcomed by the staff (the lady second in charge, the team leader and others.) I still keep in touch with a couple of residents when dad was alive.
My husband met the lady who is now in charge since the last one left. An admirable replacement.
I hope this is helpful.

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Review from W N (Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care support worker has completed his duties with excellent help to all residents on matters that are of careful appraisal.
In particular, the havoc caused by our lift breaking down 5 times in the last month. On these days I can say that I just did not know how he was able to manage. He willingly
helped all the residents to their places of rest- carrying the wheelchairs, frames with the person sitting in situe at the same time.


During the times when normality is in place, he regularly helps not only as a server but dealt with problems with PC's, mobiles, radios and repaired equipment and maintained service to clear comfort to all and sundry.


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Review from Josephine P (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So initially impressed with the facilities and ambience and then was blown away by the superb, caring, calm support of the staff. Mum treated with dignity and concern also for out family and the difficult transition we've had to make. After a very difficult few weeks, I am at last feeling confident
that mum is in good hands and am beginning to relax and have hope for a positive future.

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Review from S I (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

James Terry Court is well run with excellent activities these are organised by the activity coordinator who does an excellent job especially as she is the only one dedicated to activities.
The senior staff are very efficient and knowledgeable regarding each resident and work very hard to meet individual
needs.

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Review from Jon I (Son-in-law of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with James Terry Court since 2005 with first my mother and now my mother-in-law as residents and so I have seen the enormous change between "old and new" at James Terry Court. The structure and facilities of the "old" were good but the "new" is just light years better! The one commonality
is the staff many of who have made the same journey as me. They are always kind, courteous and above all professional with their dealings with both residents and relatives alike. 1st rate keep up the great work.

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Review from J H (Husband of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has diagnosed with Alzheimer's 13 years ago and until her condition seriously deteriorated 3 months ago, I have been her 24/7 carer.
A mini-stroke and my stress caused me to relinquish her into care homes and whilst the first homes were satisfactory, James Terry Court is sensationally good.
The care; the staff; the food; the amenities and attention is perfect. All my family are so so relieved. It's wonderful.

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Review from Godfrey W (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely satisfied with our situation at James Terry Court. It is well run, and full of carers and people who willingly make our lives complete.

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Review from Terence A (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a spell in hospital, my mother came to James Terry Court for respite. She was made welcome and comfortable from the outset. I am very happy with the care she receives and she is now in the process of making this her permanent home.

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Review from Wayne T (Regular Volunteer) published on 29 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

James Terry Court is a place of peace and tranquility for both residents and visitors with staff available to help if required. The social provision for the residents is of the highest quality, with trips to see the pantomime at Christmas.
The home is supported by the Friends of James Terry court,
and with this assistance make the environment and welfare of the residents of paramount importance.

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Review from John B (Regular Volunteer) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run and is supported by a very active association of friends who not only raise funds but organise events and entertainment for the Residents.
Most staff are known by their first names and are caring and interested in the residents and assist the Friends in any of the events that
have been organised.
All Residents are encouraged to join in all the events.

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Review from J T (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in James Terry Court for 14 months. Having taken a while to settle in, she is now content. The food is excellent and she loves meal times. She is given a choice about when to go to bed and usually stays up with the carers. The home is very clean, helped by the new building. It never
smells. It is rare to hear a bell ringing which I find very reassuring. The nursing care is excellent and I am kept updated about any issues. My mother is much fitter and stronger than when she arrived.

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Review from Andrew H (Son of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for 4 years and I am very pleased with the care she receives.

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Review from P M B (Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Briefly! I have been a resident at R.M.B.I for 4 years now. Most importantly I feel completely at home. All my practical needs are catered for including hairdressing and a chiropodist, laundry etc. Can't recommend this place too highly.

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Review from N C (Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The catering is very hit and miss not enough fresh food. I would like more fresh vegetables, brassica vegetables, cauliflower and cabbage etc.


The surroundings of the home are very pleasant and I enjoy them.


I am not keen on the underfloor heating.


Home is very warm I like my room a lot cooler.


Reply from Kristin Mewald, Marketing & Communications Officer at James Terry Court

The Home is currently working to resolve the matters regarding food requirements and temperature with the resident.


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Review from William K (Power of Attorney of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many care homes in the last 25 years and overall consider James Terry Court to be the best in my personal experience.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for James Terry Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for James Terry Court is calculated as follows: ( (222 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 245 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for James Terry Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Diane

Diane Rumsby

Job Title: Home Manager

Joined: 2007

I have over 19 years of experience working with older people in the Care Sector. I have worked for the RMBICC for over 16 years and have worked at 3 of our homes in various roles. I was appointed The Home Manager at James Terry Court in May 2021.