James Terry Court

90 Haling Park Road, South Croydon CR2 6NF
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9.9 65 Reviews
  • James Terry Court, South Croydon
James Terry Court is situated in South Croydon, Surrey, and is surrounded by landscaped gardens. The Home provides residential care, nursing and residential dementia support. The Home operates as a safe and welcoming place where residents can enjoy the range of trips, outings and activities available to them.

There are also a number of luxury one and two-bedroom retirement apartments for independent living available on the site. Set within a beautiful, newly converted grade II listed building, these light and spacious apartments offer stylish accommodation with all modern conveniences.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by James Terry Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Rumsby (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for James Terry Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,287 – £1,521
    • Self-Funded Residential Dementia Care £1,669 – £2,178
    • Self-Funded Nursing Care £1,595 – £2,026
    • RESPITE Self-Funded Residential Care £1,416 – £1,673
    • RESPITE Self-Funded Residential Dementia Care £1,836 – £2,396
    • RESPITE Self-Funded Nursing Care £1,753 – £2,228

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact James Terry Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


James Terry Court Reviews (65)

Total of 65, showing 61-65
9.9

James Terry Court has a Review Score of 9.9 (9.869) out of 10, based on 21 reviews in the last 2 years. Over all time James Terry Court has 65 reviews.

Overall Experience

  • 55
  • 9
  • 1
  • 0
  • 0

Date Published

65
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44

Review from R C (Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good home, very clean all the staff are very helpful and courteous.

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Review from Graham S (Son of Resident) published on 12 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Independent since the death of her husband for 32 years, it came as shock at 98 to be told to move from her home! Transiting to sheltered facilities was extremely stressful, due to management pressure, over a two year period, at her former accommodation and a complete lack of Council support. It's
a tribute to staff at James Terry that Mother is now generally happily integrated and is now in her 102nd year.


We, my sister and I, would comment that problems still seem to exist with the processing of laundry, all items were marked although these seem not to be resilient, it is not unusual to find Mother not wearing her own clothes. This is a very minor niggle.


Perhaps of greater relevance, when entering the facility we provided a fairly comprehensive resume' of facts, these have over the years been updated however we are not sure that attention has been adequately paid to them.


This is not meant to be a list of niggles but whenever we visit more often than not her hearing aid is not functioning, I carry as routine a spare battery. Without a hearing aid Mother cannot communicate and although appearing to converse will almost certainly not be on the same subject as the questioner.


This is not to be taken as negative comments but it is important for good communication between both us as responsible Children and legal guardians of our Mothers wellbeing and you the facilitators.


We as an overall perspective hold the facility and staff in extremely high regard, we have no problem communicating with any of the Staff they are almost without exception open, friendly and show us and our Mother the utmost courtesy. We are always greeted with a smile and some where we are most likely to hear a staff member gently talking and laughing with a resident.


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Review from Sonia C (Daughter of Resident) published on 6 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is 96 has been at James Terry Court since May 2013. Whenever I or other relatives visit we are always made to feel welcome and can see how well cared for Mum is. I am always very happy with the cleanliness, both in mum's room and all other aspects of the Home. I would not hesitate
to recommend James Terry.

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Review from Karen P (Daughter of Resident) published on 6 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm, kind and caring. Clean and fresh environment. Staff greet residents and visitors in a warm and friendly way. Visitors are welcomed at any time. Staff attend efficiently and promptly to any issues raised. Activities are all a bit similar and could be more stimulating.

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Review from Richie M (Grandson of Resident) published on 6 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my late father received in the last few weeks of his life was amazing. The staff were exceptional. My Grandmother is very happy and considers herself lucky to be living in such a nice care home. The staff are fantastic and take care of all her needs. On the rare occasion there's been a problem
I have been notified immediately. Hygiene and cleanliness is brilliant and the food is of a high standard. Staff go the extra mile and I know most on first name basis. Very polite and friendly.


The fact that my Dad chose to die under the care of James Terry Court should say it all.


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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for James Terry Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for James Terry Court is calculated as follows: ( (222 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 245 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for James Terry Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Diane

Diane Rumsby

Job Title: Home Manager

Joined: 2007

I have over 19 years of experience working with older people in the Care Sector. I have worked for the RMBICC for over 16 years and have worked at 3 of our homes in various roles. I was appointed The Home Manager at James Terry Court in May 2021.