Jesmund Nursing Home

York Road, Cheam, Sutton SM2 6HL
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9.5 31 Reviews
  • Jesmund Nursing Home, Sutton
Jesmund Nursing Home is located in the heart of Cheam offering accommodation and nursing care for 25 elderly residents. Their mission is to provide a service that is caring, effective, responsive and safe.  

Jesmund is a light, spacious property which is very much part of the local community. The home is purpose-built and retains the comforting atmosphere of a family home, whilst being dementia-friendly. It includes a spacious lounge, dining room and a spacious garden for outdoor activities, particularly for more mobile residents. Each resident has a personalised private room to relax in. They have regular activities and organised day trips to keep residents mentally and physically stimulated and motivated. A lift and stairlift are available to facilitate transfers between the ground and first floor for individuals who are less mobile. They have both a bath and shower to allow individuals the choice of where they prefer. The home is well signposted for easier navigation of service users with dementia.

Staff are experienced in caring for individuals with all forms of dementia and supporting them through its multitude of manifestations such as memory loss, falls, communication difficulties, behavioural changes or other symptoms. Staff are highly skilled to anticipate the dynamically evolving needs of individuals in their care, whilst promoting and encouraging independence where safe and appropriate to do so. They have an experienced, in-house chef who prepares meals daily. The chef is trained to prepare meals in line with all dietary requirements, including those advised by Speech and Language therapists and dieticians, as well as cultural and health needs.

They adopt a multidisciplinary approach to the care of individuals residing in the home, with regular visits from the local GP (doctor), pharmacist, dentist, optician, chiropodists and others.

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Care Provided by Jesmund Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Crisanta Marasigan (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Jesmund Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400
  • (these prices are only a guideline, please contact Jesmund Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking available on site in driveway. Also restriction-free off road parking on York Road.


Jesmund Nursing Home Reviews (31)

Total of 31, showing 1-20
9.5

Jesmund Nursing Home has a Review Score of 9.5 (9.499) out of 10, based on 8 reviews in the last 2 years. Over all time Jesmund Nursing Home has 31 reviews.

Overall Experience

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Date Published

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Review from Deborah R (Wife of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the nursing home. I feel the staff are very attentive and caring. I feel the entertainment is fun and that the music is just right. The bingo is good fun and competitive. The food is varied and the Indian food is very much appreciated. We have enjoyed having the garden
to sit in during the summer and on sunny days. It feels like a big family and homely.

Reply from Praveen Modha, Owner at Jesmund Nursing Home

Thank you for your kind words about our care services. We truly appreciate you taking the time to share your experience. Your mention of our staff being attentive and caring means a lot to us, as we strive to make every resident feel valued and supported. We make every effort to ensure that the resident's stay with us is enjoyable. Please don't hesitate to reach out if there's anything more we can do for you. Thank you again for your trust and for sharing your feedback.


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Review from Sanjay P (Son of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Jesmund Nursing Home for over 3 years and all the staff and management are exceptional in the way they deal with patients including my dad as he can be challenging at times. The staff are very patient and do keep me informed with regular updates.
I would highly recommend Jesmund
care home for any one who wants their loved ones to be cared for professionally and most important with the assurance and peace of mind that they are being well looked after.

Reply from Santa Marasigan, Home Manager at Jesmund Nursing Home

Thank you for this positive review. We are honoured that you trust us to look after your dad.


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Review from J M (Sister of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother arrived straight from hospital in July 2024, and has never been left anywhere before and was very anxious and scared on arrival. Over the next few days, I was allowed to visit every day until he settled and within a few days he was content, and finding his feet in a completely different situation.
But with the love and understanding from staff and management, he has made a very reassuring member of the family unit.
The care is excellent and he is treated with the utmost care and attention. I am treated with the same politeness, kindness, and professionalism that are received by my own family member and other residents.
The room is always clean and tidy.
The activities are good and enjoyable by all.
Food is really nutritional and enjoyable.
I'm very fortunate that my brother has been accepted by the staff and residents and is safe and looked after with love.

Reply from Santa Marasigan, Home Manager at Jesmund Nursing Home

Thank you for this feedback. We are honoured and happy to look after your loved one.


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Review from J K (Wife of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband receives the best possible care at Jesmund. All the staff are friendly and helpful, they have an excellent leader who always has time to listen and chat. The manager organised a great party, everyone enjoyed it.

Reply from Santa Marasigan, Home Manager at Jesmund Nursing Home

Thank you very much for this feedback. We are honoured and happy to look after your brother.


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Review from C K (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Jesmund Nursing Home since 2022. He is content and well cared for. He enjoys his food and is kept clean. He is happy at the home. The staff have always been polite, courteous, kind, and attentive to me. I see their kindness, professionalism, caring, and patience towards him and
other residents. I feel fortunate my father is able to spend time in a place filled with love.

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Review from Hilary C (Daughter of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Jesmund Nursing Home under the fast-track palliative care pathway following a fall that resulted in a brain injury. He was treated with the utmost care and dignity by all the staff that work at Jesmund. They were infinitely patient with our constant visiting and also treated
Dad like their own family. We would highly recommend this home. Only thing I would say is that it could do with a facelift, but the care is second to none!

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Review from Nicky J (Daughter of Resident) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Jesmund Nursing Home are wonderful - the care they showed towards our father during the last three months of his life was exemplary. We could not have found a more caring team to nurse him and they were very welcoming to us as a family as well.

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Review from Jan W (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-organised home where love, respect and care were at the top of the list of priorities. Excellent management and fabulous caring staff. Very diligent on procedures to minimise spread of infection during Covid episode. I would highly recommend this care home.

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Review from G M (Son of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at this home for almost 3.5 years. She was looked after very well by all staff. Very patient, polite and attentive.
The owner and admin staff are all professional and courteous and listen to and action family members' requests and comments.
Would recommend this for any other of my family
members needing A1-class service.

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Review from Derek R (Friend of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend arrived from the hospital in a very distressed and confused state and was only mobile with a full body hoist. She was looked after with compassion and care by all the staff. I was kept informed of progress or otherwise and had full discussions with the management about the future residence
in Jesmond of my friend.
Despite the Covid restriction access to her room was readily available with all precautions, also telephone calls were transferred to her. She celebrated her birthday with a lovely cake provided by the staff and celebrated Christmas with them.
Unfortunately, her condition deteriorated such that she had to spend her last days in the hospital.

Reply from Praveen Modha, Owner at Jesmund Nursing Home

Thank you for your review and comments. We feel very privileged to have looked after the resident, and comments like these provide additional motivation to all staff at Jesmund. Thanks once again.


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Review from Kay K (Daughter of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy at Jesmund Nursing Home and was there for 10 months. The care was excellent and the staff kept us very well informed. All the staff were lovely. I was impressed that they could tell me how my mum was doing without referring to notes. They do regular activities to stimulate the
residents' minds, we were unable to visit much due to Covid restrictions.

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Review from Stephen W (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother must have been, close to the longest resident, this care home has had. She was very confused and, fully incontinent but, was looked after with great care by the staff. Even though, it was not possible to question my mother directly about her care, her smile at returning after a spell in hospital
was a plain signal. I can only say that all the staff were very helpful looking after my mother's family and, friends. As relatives, we were more than happy, to leave her in their care.

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Review from Noel M (Nephew of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle is not the easiest of people to care for, suffice to say he can be very difficult. The staff are very tolerant and patient with him. There is always a welcome for a visitor. Covid has made things difficult but the home kept us informed and contacted us frequently with updates.

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Review from Kelly T (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad spent 10 weeks in hospital before going into Jesmund nursing home. Due to the pandemic, we were unable to view the nursing home. Our dad was not eating or drinking before he went into the home, but he soon started to gain weight and settled in very quickly. We received daily updates on our dad
and we were able to call him whenever we wanted to and speak to him on the phone. Our dad was only in Jesmund nursing home a few months before he sadly passed away but the care and kindness they showed our dad was amazing, nothing was ever too much trouble for them. As a family, to see our dad go into a nursing home was heartbreaking but we would highly recommend Jesmund nursing home. Due to the pandemic, we were unable to go inside the nursing home we were only able to see our dad for window visits.

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Review from Linda H (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very patient and always have time to answer any questions I ask. In this stressful Coronavirus time, I receive a text every day to keep me in touch with what is happening in the Jesmund daily routine.

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Review from Linda R (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident for just over a year, he is well cared for by patient and helpful staff. His meals are nutritious and he has regained the weight he had lost prior to his admission. Although he has no mobility he is up every day with other residents in the lounge for meals, activities and
exercises.

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Review from Caroline D (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at the home for several months now, and in that time his weight and health have stabilised. I have found the staff, especially the Manager, to be kind and very caring. They always make us feel very welcome when we visit.

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Review from W K (Daughter of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been looked after and treated with dignity for the last two years. She has gained weight and enjoyed all the activities that this nursing home provides. I have not had to worry about her since she entered this nursing home. All the staff are very caring. I would recommend it.

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Review from C M (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing home is clean, tidy and with no smell as you walk in. The nurses look after the patients. I do feel they need to interact more with the patients as when I have been there, they all just sit there watching TV. Need to get games and books out.

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Review from Chan M (Wife of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, helpful, caring, thorough, supportive staff.


Meals are nutritious.


Entertainment and exercise is very helpful and medication, personal hygiene, health care is of a high standard.


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Current Review Score: 9.5 (9.499)

Overview of Review Score

The Review Score of 9.5 (9.499) out of 10 for Jesmund Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Jesmund Nursing Home is calculated as follows: ( (67 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 93 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Jesmund Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Jesmund Nursing Home

What types of Care is Jesmund Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Jesmund Nursing Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Jesmund Nursing Home have?

There are 25 Single Rooms.

What are the Facilities & Services at Jesmund Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Jesmund Nursing Home to the centre of Sutton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.