Review from Julie W (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience

St Jude's Nursing Home is a very caring environment. The care is individually tailored to each resident.
The home is warm and inviting, and all the staff are kind and friendly.
I would and have recommended this nursing home to others.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review, which is much appreciated. The team work very hard to ensure our residents are safe and comfortable in our lovely environment.

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Review from T K (Friend of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience

My friend is happy here.
She is well taken care of.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so very much for your review; it is much appreciated. I am glad your friend is happy at St Jude's and that you are pleased with the service. The team go over and beyond to make our residents feel safe and comfortable.

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Review from Nigel R (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience

When we first visited the home to see if my mum would be suitable for the home, the staff were very welcoming and showed us around the home. The home was very clean, and the rooms were reasonably spacious.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your lovely review, which I will share with the team.

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Review from J P (Mother of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience

Lovely nursing home, staff, manager, food and grounds. I have never been to a nursing home before, except now. I would recommend this home, if needed, to any of my family and friends. If only my mum was alive, I would have recommended this one for her. Bless her.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your lovely review and kind words; the team will love to read them, and we are happy you are pleased with the service.

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Review from Elizabeth S (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience

My mother came to St Jude's in December 2022. Dementia and compromised mobility meant we had to seek out care home options. I came to St Jude's as they were looking after my aunt, and I am so glad we chose this home. My mother was reunited with her sister, and the staff worked hard so that they sat

together when in the lounge. My mother could be difficult, but we saw nothing but care and compassion from the staff. Although my mother hated being in a home, she loved the staff, and they were professional and compassionate in all their care of her. The manager was lovely and always took the time to listen to our concerns as Mum deteriorated. In Mum's final days, I saw first-hand their care and concern for her. And after she passed, all the staff came to her room and said goodbye to her. It meant so much to us as a family. We have nothing but praise for this wonderful home and their amazing team. Thank you so much.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so very much for your lovely review, and we are very pleased you were so happy with the care delivered to your mum. The team will be very pleased to read your lovely review.

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Review from Sandra W (Sister of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience

My brother was at St Jude's, not by choice, due to no other home that could meet his needs. He was there for a total of 15 days then he very sadly passed. The language barrier with all staff was a massive issue, especially on the phone. He was bed-bound and couldn't use the call bell as they put it

on the wall out of his reach. He had Parkinson's and had several strokes so he was unable to communicate. He deteriorated very quickly, suffering from recurring aspiration pneumonia. We had an agreement with the home for them to contact my sister and I when he was near the end of life but they left it too late and he passed alone. We were stressed that they didn't call sooner. When I contacted the home I was told "oh he passed" then they hung up. The last time I saw my brother I pulled the call bell and it took 10 minutes for nurses to respond. My advice is to find another home and not go to St Jude's. Very angry and upset.

Reply from Linda Rich, Director at St Jude's Nursing Home

Please accept our heartfelt condolences for your loss.
We usually pride ourselves on our compassion, care and attention in helping not only the Residents but their families as well; hence it deeply concerns and saddens us that we have not made you feel this way. Especially, as we take our role as looking after the Residents entrusted to us very seriously.
Sharing your comments has significant value and we will liaise directly to fully understand your experience. Please be reassured this will be given the due respect deserved and action deemed necessary taken immediately.
St Jude’s is very much a family with care through kindness at the heart of everything we do. We are sorry again for your loss.

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Review from Andrew W (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience

Our mother was brought into St Jude's just as Covid commenced. The way in which visitors were handled was, in our view, extremely poor, with little commonsense and was completely over the top (compared to hospitals and other care homes).
This has landed our view on the overall care received.
Bearing

in mind, our mum and her husband were in the same care home, the lack of understanding and willingness to put them close to each other was disappointing, to say the least.
Some of the carers were excellent, but others were poor.

Reply from Patricia Fyfe, Manager at St Jude's Nursing Home

I am sorry the family were overall unhappy with the management of C-19 at St Jude's which has impacted on the overall opinion of our service. During the height of the pandemic our C-19 restrictions were exceedingly robust which enabled us to maintain a safe environment to protect our frail elderly and staff, so safe we did not lose any residents to Covid. We are truly grateful to those who fully supported our management of the virus as difficult as it was. But without their unwavering support, we may have suffered the loss of many of our dear residents as was the case with many care homes and hospitals all over the country. I am also sorry your mother and her husband did not spend much time together but this was mostly down to personal choice. On a more positive note, I am pleased to say post Covid our home has returned to its open door with families as part of the St Jude’s community again enjoying our busy social calendar. Your mother was a lovely lady, still sadly missed.

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Review from Janet S (Daughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience

My mother was a resident at St Jude’s for 17 months. In that time the care and compassion that the staff showed was excellent. She was always well-fed and kept extremely clean. As her health deteriorated they still showed the same level of kindness. A lovely nursing home which I would recommend.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review, it was a pleasure looking after your lovely mum and knowing you all as a family. I will share your kind words with the team.

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Review from Ferdinard L (Son of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience

It was a pleasure knowing St Jude's Nursing Home. They took care of my Father, especially when we were rejected by many other homes due to his conditions. St Jude's provided professional care for my Dad. They did everything to make him more settled during his stay. I will always recommend St Jude's

Nursing Home to others.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review. We are glad you chose St Judes for your father's ongoing care, it was a pleasure to look after him and it was also a pleasure to get to know other members of the family. I will share your kind words with the team.

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Review from Roger Y (Son of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience

I am more than happy to fill in this review and I know my mother was very well looked after. A few ratings I could not complete due to Covid and Mum being bedridden.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you very much for your lovely review; it was our pleasure to have known your mother and care for her at St Jude's. We are glad you were satisfied with the service we provided.

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Review from J B (Daughter-in-law of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience

My father-in-law was diagnosed with dementia, which resulted in him requiring more sensitive and specialised care.
His residence at St Jude's from the beginning of the year. Initially presented challenges, but thankfully the home has been brilliant in accommodating and supporting him.
His demeanour

has improved greatly, which results in him looking so well.
Each time we visit, we feel welcome and have full confidence in the support provided.
Although my father-in-law doesn't participate in group activities, there is clear evidence that inclusion is the ethos of St Jude's.
At a previous visit, my husband was overjoyed to see Dad in the lounge area, seated with the other residents.
St Jude's has been a true blessing and solution to our anxiety regarding Dad's care within the community.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your lovely and very positive review. The team work tirelessly to support our residents to lead fulfilled and enriched lives daily as far as they can and wish, and this, of course, includes your father-in-law. The team will love to read your kind words.

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Review from M G (Wife of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience

It is early days, as my husband suffering from dementia, moved into St Jude's just three weeks ago. So far, I have been really impressed. The staff seem to go out of their way to welcome my husband and myself when visiting. They are caring and friendly with a team spirit. The home is very clean, and

so is his very adequate room. The personal care is excellent. After having cared for my husband for several years, I can now leave him in the very capable hands of St Jude's and still be able to come and see him whenever I wish. Thank you to everyone at St Jude's!

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your lovely review. We have a wonderful team at St Jude's, and it's great their dedication, professionalism, and team spirit have been recognised in the shory time you and your husband have been in our care.

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Review from Antonia M (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience

Wonderful home, such kind and caring staff. My dad was really happy here and enjoyed the freedom they allowed him. He liked the food and always looked forward to mealtimes. The staff were always so friendly to my uncle and I when we came to visit. Many thanks.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review and kind words. It was a pleasure looking after your dad, and we know he was very contented here, and we miss him.

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Review from Paul Y (Son of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience

The St Jude's care home staff are very supportive and helpful with their care to my mum from what I have seen on my visits. The care home facilities appear to be more than adequate for my mum in the condition she is in. The main plus is that the staff have been able to get my mum out of bed, which she

was not able to do before she became a resident of St Jude's care home.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review and kind words, which I will share with the team.

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Review from R M (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience

All the staff are kind and caring, which makes me feel confident that my family member is well cared for and given comfort if needed. This has been so important during lockdowns when I was unable to visit as well as now.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your lovely review; it means a lot to the team.

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Review from Georgina A (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience

St Jude's has been my mother's home for over five years now. It is very clean, comfortable and well maintained. The staff are very kind and caring to my mother. Their patience with dementia residents is outstanding.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your lovely review and kind words; the team will love to read them, and we are very glad you are happy with your mum's care at St Jude's.

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Review from Susan B (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience

I think St Jude’s has recently been refurbished. The decor and furnishings are beautiful and comfortable. Everything is kept nice and clean and fresh.
The staff are caring and attentive; they speak kindly to the residents.
The food is cooked on the premises and is varied, appetising and nicely presented.
I

am very happy with the care my mother receives.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review and kind words. We strive very hard to provide excellent service within a comfortable and safe environment.

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Review from E T (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience

All the staff at St Jude's work hard to provide the best care for my mother. My mum has been there for over four years, and I wouldn't want her anywhere else.
If I need to discuss an issue, a staff member, nurse and the manager will make themselves available.
Covid changed the ease of visiting but

as this is changing there is a big welcome when you ring the doorbell.
Thank you for all you do.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review and kind words; the team will love to read them. It's great to be able to welcome so many visitors into the home again - almost like old times.

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Review from C T (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience

Came to visit my dad and was greeted by a lovely member of staff who took me to see my dad and made us both a cup of tea. Checked on us regularly to make sure we were ok. Made me feel really welcome and comfortable.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Lovely to read your review, and so pleased you had a lovely visit with your dad. I look forward to sharing your kind words with the team.

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Review from Nick B (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience

My mother was a resident at St Jude's for more than four years. It was a great comfort to her family to know that during her last few years, she was in a safe, clean environment and being looked after by caring staff. She received excellent care and was treated with dignity and respect throughout.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for the lovely review, which I will share with the team. It was a pleasure looking after your mum, and we are pleased you were so happy with her care at St Jude's.

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