Review from Jason P (Son of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience

The staff are very rude, mainly the manager and the head nurse. They refuse to let me speak to my father, this isn't right. They do not contact you back when you ask for a call. I understand about the pandemic going on but I should be able to speak to my father as I need to sort things with him and

he is in palliative care and they are refusing to let me speak to him. Staff are very hard to understand as well.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your feedback however, we are saddened at the comments made. We understand that putting a loved one into care can be a difficult decision, but we try and support relatives and their loved ones the best we can as we understand the first few days and weeks can be upsetting. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views. Please continue to use the visitor booking line as it does work really well for keeping in touch with loved ones. Thank you once again for sharing your comments.

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Review from Sally M (Daughter of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience

St Jude's is a very happy and well-run nursing home. Residents are well looked after and entertained. My dear mum spent three years at St Jude's. It was definitely the right home for my mum, and she remained safe and happy. Thank you.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your lovely words; the team will be delighted to read them. It was our pleasure to have your lovely mum live in our St Judes family, and it was also a pleasure to have known you, your brother and your extended family too.

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Review from Paul D (Grandson of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience

The staff was friendly enough and the care home was very clean. My grandad's room was very spacious. However, on every occasion we visited, my grandad looked unwashed, was unshaven, and looked generally unkempt, which wasn’t very nice to see, as he was a very proud and dignified man. The care home also

threw away his great granddaughter's drawings she did for him that we left at his bedside along with his birthday cards. Finally, on the last day we saw my Grandad (31st September), the staff couldn’t open the front door as they didn’t know the code. It took a few minutes and a third member of staff to know the code. What if there had have been a fire?
Overall I think the service is below par for the costs.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your review which has caused me some concern. Your mother visited almost daily and was continually grateful for the excellent care given to your grandfather so I am a little confused by these comments. However, I am aware there was great disappointment for the family over the missing drawing and birthday cards. Therefore I have decided to manage your issues of concern through the company complaints procedure and will forward to the family my outcome within 28 days.

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Review from Y C (Daughter of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience

My mother was at St Jude's for six years. Her experience there was good, although improvements could have been made in terms of the cultural aspects of her life. On the whole, the family was always treated with respect by all staff members. Kept informed most of the time of changes or events in Mother's

condition. Love the newsletter, which kept us informed during lockdown (excellent).

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your lovely review; it was a pleasure to have your mother stay with us at St Jude's, and she is sadly missed.
Thank you.

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Review from V H (Wife of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience

My husband was "end of life", and the care he had could not have been better; kept comfortable and pain-free.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review. Sadly your husband was with us for a very short time only, but we are glad to have been able to ensure him a dignified, comfortable and pain-free passing.

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Review from Michal D (Brother of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience

Simply delighted with the care given to my sister over the past 4-years and the help and cooperation gave to my niece, who travels up from Cornwall every 3-weeks to visit her Mum. A big thank you to all of the staff for looking after her so well. It is a pleasure to meet them all when we are able to

visit our relative.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review; very much appreciated. Your niece and her dad have become part of our family at St Judes, as well as your sister. We are happy the family is so pleased with all our hard work and commitment, we truly enjoy what we do.

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Review from Nigel P (Son of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience

My mother moved to St Judes Nursing Home in October 2020, in the middle of the Covid pandemic. It has been a difficult time, as we were not able to enter the home due to the Covid regulations. However, we found all staff to be very helpful and pleasant to talk to. In this technology age, we discussed

my mother's needs via video conferencing and the senior management and nurses were very helpful in making sure Mum received the care she needed. Nothing seemed to be too much trouble. We were even able to have video meetings with Mum, which was a service that made me and my sister feel we still had contact with Mum. Since Covid regulations were eased earlier this year, we have now been able to visit Mum in the "snug" and these regular visits have made us feel we made the right choice in moving Mum to St Judes. I cannot stress enough how helpful all staff are and they make you feel welcome. A big thank you to all staff at St Judes.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so very much for your lovely review. This past year and half has not been easy and we thank you for your patience and understanding, but now the world is opening up again we can, of course, open up our environment too at St Judes. Inviting loved ones in safely while maintaining the comfort and safety of our vulnerable residents.

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Review from Chris C (Son of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience

Mum is bedridden and does not really wake for more than a few moments each day. She is unable to do anything for herself. Mum is always clean has suffered no bed sores and has put on weight at St Jude's.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your kind words which I will share with the team. Your mum seems to be thriving under our care and for that, we are thankful and glad the family is happy with the service we provide.

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Review from Ian H (Son of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience

They are very focused on care and the environment in which the residents live. Every aspect of what they do has the welfare of their residents uppermost. The staff are brilliant, led by a brilliant senior team. I cannot praise them enough.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your heartfelt words, which mean even more after the very difficult year we have all faced. I am very fortunate to have a strong dedicated team whose main aim is the continued comfort and safety of our residents, and that included your lovely mum, who we still miss. It was a pleasure knowing you all and appreciating the excellent holistic care delivery we offer at St Jude's.

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Review from Julie B (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience

The team always gave good care to my mum under such difficult circumstances.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your kind words. It was such a pleasure looking after your mum, and we are so glad that you managed to visit her often in these difficult times which she thoroughly enjoyed and bring her lovely flowers.
Stay safe.

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Review from June H (Wife of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience

A very satisfactory home. Very helpful staff, both male and female. Extremely clean in every way.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your lovely review, I will share your kind words with the team.
Stay safe. From St Jude's Team.

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Review from Janet B (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

Our first impression when entering St Jude's Nursing Home was wow. There were fresh flowers everywhere. It felt so warming and homely. As we were shown the entire home we were certainly not disappointed. Every aspect of the home was beautifully furnished throughout with little touches of a see-through

fish tank and a beautifully maintained garden. The staff, from management to nurses to carers, were absolutely dedicated to their residents. I would certainly recommend St Jude's to anyone that may need the care for their loved ones.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your lovely review which I will be delighted to share with the team. I am so pleased about your experience of St Jude's was so positive from the first moment you entered the home. The team work tirelessly to keep the environment a home from home, homely feel. And of course, the delivery of quality care is even more important. It was a pleasure to have known you all.

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Review from J A (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience

Outstanding care for dementia patients but not for cancer patients, which my mother was suffering from. She was transferred to hospice where she needed to go initially.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Dear Reviewer,
Thank you so much for your review, it is very much appreciated. Whilst we do deliver superb end of life palliative care, there are times when specialist palliative intervention is necessary, especially with very complex symptom control. It was the right plan for your mother to be transferred to a hospice so she could receive the specialist medical attention she required. It was a pleasure to have know the family albeit for a short while and I shall, share your comments with the team.

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Review from Robert J (Son of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience

I could not have wished for a better nursing home for my father. The building is clean, bright and has a nice atmosphere. Nursing staff are always kind, cheerful and helpful and very efficient and professional. Any questions about my dad's health were always answered straight away and dealings I had

with the administrative staff were always helpful and professional. The food is excellent. A great place. Thank you.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review. We are so pleased you were happy with the care delivered to your father. It was a pleasure to have known you both.

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Review from L B (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience

It was a hard decision to move Mum into residential care, but I am so glad we chose St Jude's. The entire staff, including management and ancillary as well as nurses and carers, are kind and caring people. The rooms are clean and well maintained, food (cooked on the premises), is good and the range

of activities is good. Even in Mum's final weeks when she was bed-bound, she was always well cared for, comfortable with spotless bedding and nightdress. I have no hesitation in recommending St Jude's

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Dear L B
Thank you for your lovely review which I have shared with the team.
We miss you all, especially your mum.

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Review from K K (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

After the last hospital admission, Mum got reassessed and she couldn't return to her former care home of 13months. I chose St Jude's mainly for the very good food, activities and the impression I got after visiting there. I had hoped Mum would join in and tried to encourage her but she was perfectly

happy and content to stay in her room. She wasn't really interested in making conversation or making friends anymore as I hoped she would. The staff were lovely, kind and caring and the care was good and very adequate for Mum's needs in the few months that she was here. Mum passed away peacefully on March 12th. Unfortunately, I was sent to the wrong address after I cleared mum's room to collect the death certificate which wasn't a problem but for others might be. The visiting opticians had wanted to charge me £300 for new glasses for Mum, which I wasn't pleased about either. It, however, has taken me nearly two months to get the refund we were due on the room.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Dear Kim
Thank you for your review and your kind words which I will share with the team. It was a pleasure to have known both you and your mum. I am so sorry you were sent to the wrong address to collect the death certificate and I have shared this with the appropriate department. Also due to the COVID -19 pandemic with non-essential staff working from home, some processes are taking much longer to complete, so again I apologise for that and hopefully, soon we can all return back to normal.

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Review from Janice S (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience

My mum was cared for by the staff at St Jude's for just over a year and I can’t thank them enough as a family for all her care that she had and also and especially to looking after and caring for her sister, who also became a big part of mum's time there. We sadly lost mum in March peacefully and given

care and support during her last days. Including being allowed to have my dog with me in her room, so that I didn’t have to worry about going back and forth for him, I had the time that I needed to be with her at the end.
I cannot thank the staff enough for all that they did for us and for allowing us another year to have with mum and build up memories. She was quite unwell and they made her well enough again to have a special last year. That I can’t thank you enough for. St Jude's certainly gave life back to my mum. Now during this difficult time, my thoughts and wishes go out to all the staff and residents there and wish them all well. Thank You x

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review and special messages we have received by post. Both your mum and her sister were a big part of our community, and we miss them both. The team will be pleased to read your lovely words.

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Review from John S (Son of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience

My father received palliative care for his last 2 weeks at St Jude's. The home is warm and friendly. The staff provided outstanding levels of care. They kept us informed and did everything to make my father comfortable. They are a credit to the care profession.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Dear John
Thank you for your lovely review, we are pleased the family was happy with the standard of care delivery and that your fathers last days were dignified and comfortable.

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Review from Jane S (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

Fantastic caring staff. We could not have asked for more from this home. My father was here for 2 weeks for end of life care and we were supported well as a family in addition to the sympathetic and dignified care of my father.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Dear Jane
Thank you for your lovely review. It was a pleasure to support your father with end of life care in his last weeks and we are so pleased his passing was dignified and peaceful as planned. Thank you also for being part of our community albeit for a short time and we are so glad your lasting memories of time spent with your father are so positive.
Patricia

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Review from B T (Wife of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

My husband has been in St Jude's since November. My family are all very pleased with all aspects of St Jude's.
It has a very homely atmosphere. All the staff are friendly and welcoming. Happy to give visitors a cup of tea.
The rooms are well furnished and kept very clean and tidy. The food is well

presented and very nice. The parties are lovely - New Year's, Valentine's and I'm sure St Patrick's will be fun too. We as a family would like to say a big thank you to everyone at St Jude's.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you so much for your review, very much appreciated. Collectively as a staff team, we are very happy the family is so pleased with St Jude's and your recognition for the hard work and dedication of the whole staff team is duly noted.

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