St Jude's Nursing Home

29-31 Mayfield Road, Sutton SM2 5DU
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9.4 108 Reviews
  • St Jude's Nursing Home, Sutton
St Judes is situated between Belmont Village and Sutton town centre and offers fully furnished and spacious accommodation over three floors. A passionate team of well-trained staff provide nursing and end-of-life care and also excel in providing person-centred care and palliative care to those who living with dementia or those who may be older with health conditions.

Staff provide an environment for residents to be cared for in an understanding, professional and dignified way. As well as offering permanent accommodation, St Judes can also provide respite and convalescence care for those requiring temporary assistance.

Professionals aim to provide the highest standards of care and services at the home which is a member of the Registered Nursing Home Association (RNHA).

Accommodation for residents comprises of single and shared rooms, most of which are en-suite, while there are nurse call systems and televisions in each room as well as a private telephone which is available upon request.

The home has several lounges, a cinema room and a dining room which overlooks the patio with private garden. Residents can enjoy a full activities programme, organised by the activities co-ordinator, including outings and local entertainers.

Residents also have access to regular visits from dentists, opticians, physiotherapists, chiropodists, occupational therapists, hairdressers, religious ministers and local doctors.

An on-site cook liaises with residents and care staff on a daily basis to ensure they can enjoy choices of well-balanced, nutritious, appetising meals that meet their dietary requirements.

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Care Provided by St Jude's Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Churchill Residential Nursing Homes Ltd
  • Person in charge
  • Patricia Fyfe (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for St Jude's Nursing Home

  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,250 – £1,700
  • (these prices are only a guideline, please contact St Jude's Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St Judes always welcomes visitors but asks that meal times to be avoided to preserve the dignity of the residents.


  • Parking

  • On site and off road parking. Quiet residential road.


St Jude's Nursing Home Reviews (108)

Total of 108, showing 61-80
9.4

St Jude's Nursing Home has a Review Score of 9.4 (9.406) out of 10, based on 29 reviews in the last 2 years. Over all time St Jude's Nursing Home has 108 reviews.

Overall Experience

  • 81
  • 21
  • 3
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  • 2

Date Published

108
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Review from Linda R (Daughter of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Jude,s staff were amazing whilst looking after my mother for just under a year. The staff were caring, kind and supportive. The home was kept in immaculately clean condition. They also ensured my mother was kept clean and had fresh bedding every day.
The food was excellent, a good variety or fresh
meal every day.
Helen the entertainment coordinator is fantastic, every week there are singers and entertainers and Helen And her team get everyone involved, the summer and Christmas party were one to remember!
I’d like to thank all the staff for all their support and kindness whilst looking after my mum.

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Review from John O (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was taken to St Jude's in March 2019. The staff were very warm and friendly. Our mum was in a very unsettled state and I have to praise the staff for there patients and loving care. I've worked in homes in my trade and this place smelt nice all the time. The food was very good and you could
have almost what you liked. The nurses on mums last few days of her life were fantastic. Thank you all so much.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Dear John
Thank you so much for your lovely review, the staff team will be very happy with your comments. It was a pleasure to look after your mum and we are delighted the family was happy with her care at St Jude's.


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Review from Heather B (Daughter-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased that my mother-in-law is so well looked after. The staff are so thoughtful and caring. We couldn't fault anything.
Although my mother-in-law doesn't join in with the activities, we know how much work goes into the program, it always makes everyone happy.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Dear Heather,
Thank you for your lovely review, very much appreciated and the team will be very happy to read your comments. It is a pleasure to have your mother in law reside at St Jude's and very glad to know the family are happy with the care delivered.


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Review from Lynda C (Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here at St Jude's since early October 2019. Although I am only 55 years of age, I am at end of life stage, hence my residency here. Since my arrival, I have found it has become my home in all aspects. I and my family have been encouraged to treat my room as my home and have been
facilitated in every aspect of this, including having my son stay with me whenever he is in London. Staff and management are incredible.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Dear Linda,
Thank you so much for your lovely words and we are very happy you feel so well looked after and comfortable.


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Review from Barbara R (Daughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother spent the last 6 weeks of her life being looked after by a team of kind, caring, professional members of this excellent nursing home. From the manager to the cleaner, all aspects of her care were well catered for and she was always treated with dignity, respect and was shown genuine
kindness and true friendship. I would definitely recommend this nursing home, especially with the current manager in place. She is an Irish gem and St Jude's is lucky to have her on board. Sadly, my mother is no longer with us but I have fond memories of her final days and take comfort in knowing that she was very happy and content and departed serenely thanks to the excellent care that she received during her short stay.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Dear Barbara,
Thank you for your lovely review. It was a pleasure knowing you all and I am so glad your mother was happy and contented while she was residing at St Jude's and that her final days were dignified and comfortable.
Thank you again from Patricia and the Team.


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Review from Frances P (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother's problems increased we decided that 24/7 care was needed. Of course, we were apprehensive about putting her into a care home. We felt from the front door that this was a clean, caring place. A resident dog was a very thoughtful touch.

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Review from Andrew T (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in the care of St Jude's for nearly 1 year.
He had advanced dementia. The staff at St Jude's were very tolerant of his condition and were always compassionate and caring towards him. They treated him with utmost respect and became very friendly with my sister and myself. They were always
happy and jolly which I think rubbed off on all the residents. They are all a credit to their profession.

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Review from P T (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I would just like to thank everybody for all that they did for our father. He loved his food I know and he loved all the entertainment. You all made him very comfortable in his last days.
Thank you for looking after us also on our visits. He nearly made St Patrick's Day. That is when
we came last year to see about the home.
All that we are sad about is that nobody from the nursing home, came on the day of his funeral at the crematorium in Croydon at West Chapel even though details were brought into the manager.

Reply from Patricia Fyfe, CQC Registered Manager at St Jude's Nursing Home

Thank you for your lovely review and it was certainly a pleasure looking after your father and indeed you and your brother too when you visited.
Please accept my sincere apologies that a representative from St Jude's did not attend your father's funeral service. Sometimes in this business of managing the needs of the frail and vulnerable, things just happen which are out of our control and the best-laid plans have to quickly change. Thank you for the Order of Service from his funeral, it is lovely and still displayed proudly for all to remember him. May your father rest in peace.


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Review from Millicent S (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was rehomed at St Jude's after a short stay in hospital. St Jude's was highly recommended by the discharge nurse.
On doing an impromptu visit the reception by staff was very warm and welcoming. There was a thorough explanation of the service and introduction to staff.
Although my father
was here for a short spell, his treatment was outstanding and they were very accommodating and polite to all the family members.

Reply from Patricia Fyfe, Manager at St Jude's Nursing Home

Thank you very much for taking the time to review St Judes Nursing Home. We appreciate it very much.


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Review from Nick W (Son of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here 2 weeks ago in terrible pain. Even though she's still suffering pain, she looks so much better. The staff and management are all excellent in both their attitude and the way they perform their duties. Everybody always smiles. Mum says the food is excellent too. I couldn't recommend St
Judes highly enough.

Reply from Patricia Fyfe, Manager at St Jude's Nursing Home

Thank you for taking the time to review St Judes Nursing Home, it is very much appreciated.


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Review from B S (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted in January. The care and support I received was immense. Nothing has been too difficult for the staff. The respect and care has been outstanding, they have been accommodating of all times. His time here was short but precious. I cannot thank you all a great team. Thanks for looking
after him. God Bless.

Reply from Patricia Fyfe, Manager at St Jude's Nursing Home

Thank you very much for your review. We appreciate you taking the time.


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Review from Penelope T (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, all the staff made my mother and myself feel welcome and confident that we were in the best hands.
Their combination of professionalism and compassion is a winning formula. All the staff are wonderful and the senior staff are outstanding. I cannot recommend them highly enough. Thank
you so much.

Reply from Patricia Fyfe, Manager at St Jude's Nursing Home

Thank you very much for your review and your complimentary words. We appreciate you taking the time to submit a review.


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Review from Janet H (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is receiving end of life care at St Jude's. She is well looked after in a small but comfortable room. The staff have encouraged her to start eating with a good variety of meals, served in her room. My questions and requests are dealt with quickly. The staff are friendly and welcoming and I
have already recommended the home to a friend.

Reply from Patricia Fyfe, Manager at St Jude's Nursing Home

Thank you for your review, we appreciate you taking the time. We value your feedback.


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Review from Paul L (Son of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent just over a year at St Jude's. Her condition has deteriorated, at times, her behaviour is challenging. Without exception, the staff of St Jude's have shown compassion, sympathy, kindness, tolerance and consideration during their care for my mother.

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Review from Christine B (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From our initial visit to find a care home for my mother to settling her in, a warm friendly welcome has been given by all staff at St Jude's. My mother has Alzheimer's and has certainly not been easy for the staff to care for and settle but staff have always been very positive and professional handling
any concerns with confidence and involving outside agencies where necessary thus putting your minds at ease.
Lots of varied activities are offered and enjoyed by the residents visiting relatives alike.
Thank you to all the staff at St June's for making a difficult decision easier.

Reply from Patricia Fyfe, Manager at St Jude's Nursing Home

Thank you for your review. We are pleased your Mother has settled well.


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Review from Ian H (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at St Jude's since November 2009. She has advanced vascular dementia. Her care since she came here has been virtually faultless. Although she is now bed-bound, she is treated with exactly the level of care, courtesy and sympathy for her needs as a fully enabled resident.
The
leadership of staff is excellent from the manager. Staff are caring for every resident's individual needs and there is a clear feeling of openness and genuine welcome for vulnerable patients and their relatives alike.

Reply from Patricia Fyfe, Manager at St Jude's Nursing Home

Thank you, Ian, you know we love taking care of your mum here at St Jude's and I will ensure the team are passed your kind comments.


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Review from Maria T (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't find any fault with St Jude's. They were absolutely amazing when my mother was unwell and a great support to my family. They treated my mother with dignity and respect. I highly recommend St Jude's.

Reply from Patricia Fyfe, Manager at St Jude's Nursing Home

Thank you, Maria, it was a pleasure looking after your mum.


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Review from Alec W (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Clean home with caring, friendly staff.

Reply from Patricia Fyfe, Manager at St Jude's Nursing Home

Thank you for your comments, I will share with the team, it is a pleasure that your Dad and your extended family are part of our community here at St Jude's Nursing Home.


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Review from Alison J (Niece of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Jude's offers my uncle a safe, comfortable and very considerate, attentive and accommodating when attending to his needs. The home itself is immaculately clean and well maintained. I am kept informed regularly by the staff who also contact me if there are any changes to his care plan or problems
that need dealing with. As the only relative, I feel reassured that my uncle has the best care possible.

Reply from Patricia Fyfe, Manager at St Jude's Nursing Home

Thank you for your lovely review, we are glad you are happy with the service we provide.


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Review from D G (Daughter-in-law of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were worried having to move mum from her old home due to closure. St Jude's helped her settle and her care has been fantastic. The staff are all friendly and helpful.

Reply from Patricia Fyfe, Home Manager at St Jude's Nursing Home

Thank you for your lovely review.


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Current Review Score: 9.4 (9.406)

Overview of Review Score

The Review Score of 9.4 (9.406) out of 10 for St Jude's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.406 for St Jude's Nursing Home is calculated as follows: ( (192 Excellents x 5) + (122 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 342 Ratings = 4.406

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Jude's Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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