Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.8 129 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.

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Care Provided by Kenbrook

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 51 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Law (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1991

Funding & Fees Guide for Kenbrook

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,672 – £2,203
    • Self-Funded Nursing Dementia Care £1,756 – £2,286
  • (these prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kenbrook Reviews (129)

Total of 129, showing 1-20
9.8

Kenbrook has a Review Score of 9.8 (9.829) out of 10, based on 15 reviews in the last 2 years. Over all time Kenbrook has 129 reviews.

Overall Experience

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Date Published

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Review from Onofria C (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is the care that my father received at Kenbrook was amazing. Each and every member of staff does an outstanding job and I was desperate to get my mother into Kenbrook but she passed away before I could. My dad was old-school Sicilian and quite a difficult character but this did not phase
them at all. They showed him so much kindness and respect that I will forever be grateful to them.
The care that they show all the residents makes it a pleasure to spend time at Kenbrook.
Thank you so much for all you did for my Father.

Reply from Sarah Law, Home Manager at Kenbrook

Your father was a wonderful character, very stoic and gracious at the end of his life, and a pleasure to care for. Thank you for being available and responding to our team and for your excellent feedback.


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Review from B F (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's respite stay at Kenbrook was excellent - see below. My only concern was sharing the commode and hoist with other residents including sling for commode. On several occasions we shared a hoist with the lower floor which delayed my mum's care. Also the bathroom drain was faulty.

Reply from Sarah Law, Home Manager at Kenbrook

Thank you for your review. I am sorry you had some concerns. I did think that you brought a commode from home rather than use ours. Commodes are with a resident for the duration of their stay and sanitised, slings are allocated to each resident and laundered. The two hoists we have on each floor are shared and cleaned after use. Unless in use or faulty, a hoist from another floor would not normally be used. However, I appreciate this is your reported experience and perhaps you would like to contact me with further information. Your mother was a pleasure to get to know and provide a service for, and we are all grateful for your considerable support.


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Review from Emma B (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently died here after a stay of over 3 years. It has been amongst the happiest years of her life. The focus is on maximising the quality of life for all residents. While staff and residents are members of all religions or none, the atmosphere is characterised by the best human qualities
of kindness, friendliness, informality, inclusion and community. All residents are asked about their interests and encouraged to engage with activities that are meaningful to them. There are a range of activities from art, cooking, gardening, puzzles, learning aids and quizzes. Children from a local school visit once a week, they held a concert and outdoor meal recently. The chaplain runs service and supports all residents. There are two well-tended gardens to walk in, a conservatory, an enormous lounge that can be booked for family occasions. The staff were right there for myself and my family through my mother's final illness and death making a painful experience also joyful.

Reply from Sarah Law, Home Manager at Kenbrook

It was with great pleasure that the team were able to care for your mother and yourselves at the end and provide a peaceful and comfortable departure. All the fond memories of your mother will remain with us. Your mother's stay was made more pleasurable by having a family who have given a lot to the home in terms of time to listen, and acts of kindness to other residents and families, as well as helpful suggestions and feedback to improve. I look forward to your future visits.


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Review from Roy J (Brother of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenbrook Wembley. Thank you for your wonderful hospitality on our visit to see my sister. We travelled from South Yorkshire and Walthamstow. Our request to have a meal with my sister was met with a welcomed ease! She ate with gusto - especially the onion-free salad, which was prepared with her in mind.
This was one of a few attentions to detail that delighted us. We were escorted and checked-up upon, as an act of care. We were taken to the Fish Tank Day Room for lunch. A table was set, as if an altar. we were offered a 3-course meal with wines - at the correct temperature! The wonderful room was featured by views of the well-cared gardens, enhanced by the light from the many long windows - in addition to the fish tank! Our first visit to my sister is remembered by the relaxed and caring atmosphere, with no pressure on timing; the social stimulation of eating together, with added conversations, reminiscing, and storytelling; and, the well-being psychology of the communal gathering.

Reply from Sarah Law, Home Manager at Kenbrook

It has been a great pleasure to read your review and know that as a family you experienced a near-perfect day. It is always a wonderful thing for colleagues to see residents and their families getting the most out of their time together. It was very evident, as you were leaving, that your sister looked relaxed and content with her day. I do hope we can provide a similar experience on your next visit.


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Review from J S (Friend of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit a former colleague (Methodist Minister) at Kenbrook. He is now confined to his bed and not in good health. From my observations, the staff care for him wonderfully (sometimes I have to leave his room while they check him over). His room and bathroom are spotless as is the rest of the
building.
I have left three of the boxes blank as I do not have the experience to comment.

Reply from Sarah Law, Home Manager at Kenbrook

Thank you for your feedback on our service and care for your former colleague. Knowing this gentleman well, I can say that he would appreciate very much your expression of satisfaction with his care. It is very pleasing to see that we are providing a high standard of service and meeting his needs.


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Review from Nick G (Friend of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited my friend's Mother, who is now the longest resident at the home for over 20 years. That in itself says a lot about the care and attention she has received over that time. The home is very clean and welcoming. The residents always appear to be in good spirits. The staff are lovely and friendly
and very accommodating. Recently, the staff helped my friend arrange a 90th Birthday party for her at the home which she absolutely loved.

Reply from Sarah Law, Home Manager at Kenbrook

It has been a very special year for your friend celebrating both her 90th Birthday and 20 years residing in the home. Thank you for your appreciation of the staff and the home environment. We try our very best to make people feel welcome and it is pleasing that you recognise this.


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Review from Jane C (Friend of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently were invited to share our friend's 60th wedding anniversary. We were welcomed by all the staff we came in contact with and met in a room allocated to the family. It was lovely to see how caring the staff were with them showing kindness and respect. Special cakes were made in the kitchen
to help celebrate the occasion.
Thank you very much.

Reply from Bernadette Reilly, Administration Manager at Kenbrook

Thank you for your review of Kenbrook and our service. We feel proud to know that you felt welcomed at Kenbrook and found the staff to be kind and respectful. Your kind words are appreciated, and your comments will be passed on to the team. We are glad you enjoyed the Diamond Anniversary tea party; such a lovely afternoon and such a wonderful occasion. We look forward to welcoming you back to Kenbrook again.


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Review from Matthew E (Grandson of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing party to celebrate a 60th anniversary. Lovely speech from the manager and gifts for them along with a beautiful cake made by the home. Staff were excellent at making everything work and supporting them. Thanks to all the team for the amazing care and supporting them.

Reply from Bernadette Reilly, Administration Manager at Kenbrook

Thank you for taking the time to review Kenbrook and our service. It truly was a great celebration, and we have to agree, the cake was beautiful. Our team take great pride in creating a lovely atmosphere for our residents and their guests. We are glad to read that you enjoyed the afternoon tea, a special occasion for a very special couple. We appreciate your kind words about our staff and shall pass your wonderful comments on to the team.


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Review from Peter S (Cousin of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to celebrate the Diamond Wedding Anniversary of my cousin and his wife (both residents). It was a happy occasion despite the dementia that now affects one of them. The staff were very supportive and joined us and it was a splendid tea!

Reply from Bernadette Reilly, Administration Manager at Kenbrook

We are so glad that your family enjoyed the special day, it was lovely that you were all able to come together to celebrate such a momentous occasion. We are pleased that a lovely afternoon was had by all. We shall pass your kind words on to all the team and thank you for taking the time to review our service.


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Review from Ellie G (Granddaughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a great get-together on 17/09/23 for Grandad's 80th birthday. The care home really decorated the room wonderfully. They made a lovely cake on 15/09/23 and all the care staff sang to him. They really do go the extra mile here. Thank you for making it special Kenbrook.

Reply from Bernadette Reilly, Administration Manager at Kenbrook

Thank you for taking the time to review Kenbrook. Your grandfather had a lovely afternoon celebrating with family and certainly enjoyed his 80th Birthday cake. It is lovely to see families celebrating such milestones together. Your comments are much appreciated, and your kind words will be fed back to the team.


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Review from George S (Friend of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended a friend's 60th wedding anniversary tea party at the lounge. The staff were very friendly and helpful and made us feel welcome and made this memorable milestone even more lovely.

Reply from Sarah Law, Home Manager at Kenbrook

Thank you for your review. It is pleasing to hear that the staff added to your enjoyment of such a wonderful occasion.


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Review from Hope P (Son of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Kenbrook for twenty years which they celebrated in August. The staff both past and present have been remarkable. Her care has been exemplary. I could not recommend Kenbrook highly enough. They have been a gift to my mother and I.

Reply from Sarah Law, Home Manager at Kenbrook

Thank you for your wonderful review. It was hugely rewarding and a great privilege to have a celebration in honour of your mother’s 20 years residing in Kenbrook. Your mother is a remarkable woman, enduring her own health needs but never forgetting words of love and kindness to the staff who care for her. The staff have been duly thanked for their work.


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Review from H B (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. We are confident that our Mum is being well looked after. There is a good programme of activities and events. Every effort is made to create a home from home. Thank you!

Reply from Sarah Law, Home Manager at Kenbrook

Thank you for your wonderful review. It is a great sense of achievement to see this level of satisfaction with your mum’s care. It is a pleasure to care for someone so enchanting and full of spirit, and very much part of our Kenbrook family. It is also a benefit to have such an engaged family who visit whenever they can.


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Review from J H (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are all continually pleased with the care our mother receives at Kenbrook. The staff are kind, competent and compassionate. They always offer a friendly greeting to family and friends and go out of their way to make things easy for us. We feel our mother is in many safe pairs of hands.

Reply from Sarah Law, Home Manager at Kenbrook

It has been very rewarding to see your mother continuing to have a good quality of life and her delight during family visits. All the team enjoy having your mother in Kenbrook and get much pleasure from the loving and appreciative interactions she has with them. Thank you for your kind words and for visiting often.


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Review from R E (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Kenbrook for just under a year. His health has gradually improved under the watchful care of the nurses. As he has regained strength, he has appreciated the church services and exercise activities provided. The team of carers work hard to keep him as independent as he can
manage, noting when more or less help is needed. When visiting, the carers have assisted in enabling Dad to have space with his visitors, including space for lunch together. He is assisted to visit his wife, who is also in Kenbrook.
Thank you to all the staff at Kenbrook, who are a loving team of devoted carers.

Reply from Sarah Law, Home Manager at Kenbrook

Your father has such an indomitable spirit and has been a stalwart visitor of your mother, even before his admission, and likewise, your mother’s resilience has been something we have all learnt from; they are certainly a big part of Kenbrook. It is pleasing to see that your parent’s care is recognised as being of a high standard. Having such a caring and engaged family is much appreciated, and thank you for your review.


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Review from C W (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our parents now live at Kenbrook: one since 2019 and the second moved in a few weeks ago. The quality of the care given - before, during the Covid pandemic period (including when families were unable to visit) and since restrictions have eased - is outstanding, and we have experienced great warmth
from the staff towards both residents and all our family. The atmosphere is welcoming and full of life. Kenbrook feels like a community, as residents eat together in the dining rooms and there are plenty of activities and special events taking place. Winning staff team of the year and manager of the year at the 2022 Brent Care Awards is testament to the superb staff, as it is primarily the people who make Kenbrook the wonderful place it is. The facilities are good too. It may not be as plush as some homes, but Kenbrook is light-filled and spacious. The garden and enclosed courtyard garden are a lovely bonus. We are happy the long wait for a place is over, as is the new resident!

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to leave this wonderful review. Your family have been a big part of Kenbrook life for so long now and we are so pleased that the waiting for a placement is over and that your mum and dad are back together again. We thank you for all your support and your thoughtful gifts of beverages and biscuits. I will pass on your lovely comments to the team and once again thank you for taking the time to leave your lovely review.


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Review from M R (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good atmosphere ith friendly staff.
Residents always look happy.
Lots of activities.
Nice open spaces and clean.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your review and positive feedback on Kenbrook and our service. We are glad you feel that our residents always look happy as enhancing their lives and bringing happiness, enables us to help them live later life well. I will pass on your lovely comments to the team.


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Review from Alpa P (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Kenbrook with all the care and service they provide for our family. Always approach us with a professional and friendly manner. They look after our family member with all his needs and maintain the room with clean environment.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. We are pleased to read your positive feedback regarding our service. Your comments are much appreciated and will be fed back to our team. It is our privilege to be able to support your family member; thank you once again for your review.


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Review from Johannah M (Wife of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Kenbrook since February 2018. My family and I have always found there is a culture of caring from the management, nurses, carers and cleaners. Residents are all treated with friendship and dignity. The home is always spotlessly clean.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. Your Husband settled well into life at Kenbrook, and it’s hard to believe that he has been with us for over four years now. We thank you sincerely for all your time and help given when visiting Kenbrook and attending all our events. Thank you for your review, and it is lovely to hear you are happy with the care we provide. I will pass on your comments to the Kenbrook team.


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Review from Liz G (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is well cared for here at Kenbrook. He is happy, he is eating well compared to the last care home he was in. The nursing staff have been exceptional in looking after him. They keep us updated on all his needs, his care and anything we need to know. The care home has a lovely feel to
it as you come in. Staff are helpful and caring and I have no worries about him. Great care home.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to review Kenbrook. Your Father-in-law certainly has improved in his time with us and he is well settled at Kenbrook. Thank you for the contributions made by your family and of course for the lovely cakes! We shall pass your comments to the team and thank you again for taking the time to review our service.


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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Kenbrook is calculated as follows: ( (144 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 170 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kenbrook is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Frequently Asked Questions about Kenbrook

What types of Care is Kenbrook registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kenbrook provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kenbrook have?

There are 51 Single Rooms.

What are the Facilities & Services at Kenbrook?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Kenbrook to the centre of Wembley?

1.0 mile(s) as the crow flies, distance by road may be significantly further.