Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.8 129 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.

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Care Provided by Kenbrook

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 51 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Law (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1991

Funding & Fees Guide for Kenbrook

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,672 – £2,203
    • Self-Funded Nursing Dementia Care £1,756 – £2,286
  • (these prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kenbrook Reviews (129)

Total of 129, showing 21-40
9.8

Kenbrook has a Review Score of 9.8 (9.829) out of 10, based on 15 reviews in the last 2 years. Over all time Kenbrook has 129 reviews.

Overall Experience

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Date Published

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Review from Claire L (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Kenbrook since 2020 and is very settled there. She has good relationships with staff and other residents, despite her difficulties with verbal communication. It's lovely now the home is able to open up again since COVID restrictions have started to lift. It's a good place to
visit with my kids and my mum is happy there. Thank you staff at Kenbrook.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook and our service. We too are happy that restrictions are lifted and you can now visit as a family with all the children, as we know how much your Mother loves to see the children. We agree that Mum has settled well and is happy here, now that she can see all the Grandchildren, she is even happier. Thank you again for taking the time to review Kenbrook, we shall pass your comments to the team.


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Review from R H (Son of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff very friendly and helpful. Home is clean and seems well organised. Cannot say anything bad about the place.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. We are delighted that your mother has settled so well into life at Kenbrook and it’s hard to believe that she has been with us a year now. Now that the travel restrictions are less, it will be much easier for you the next time you come to the UK to see your mother and we look forward to welcoming you back to Kenbrook. Thank you again for your review.


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Review from S R (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Kenbrook since July 2016. My brother and I have always been very satisfied with the level of care she receives. The staff are attentive, considerate, reactive and friendly. And they have done an admirable job during the pandemic.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your review of Kenbrook. Our residents' families have been immensely supportive to us, we thank you for all your support and your kind words and gifts of appreciation throughout the pandemic. We are so happy that you have finally been able to travel to the UK see your mother. Thank you again for your lovely review. I shall pass your comments to the team.


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Review from Paul T (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the service to be friendly, helpful and constructive about the way that my mother's needs to be managed. The ability to navigate very challenging issues with my mother have always been handled with professionalism and courtesy. The management are dedicated, even when they are often understaffed
and underpaid.

Reply from Marian O'Hara, Home Manager at Kenbrook

We thank you for taking the time to review our service and I shall pass on your kind comments regarding our staff to the team. We are lucky to have long-standing staff that have really pulled together to enable full staff cover throughout COVID and any difficulties it has brought. Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook.


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Review from J M (Sister of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the home and the care my sister gets. She has been at Kenbrook for several years so we have seen how it runs before and since COVID19. That meant we have had no worries about her treatment when we were not allowed to visit during the lockdowns. All the staff are lovely and
friendly.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for your review of Kenbrook. We have been very fortunate at Kenbrook throughout the pandemic and our families/relatives have been immensely supportive. Thank you again for your lovely review. I shall pass your comments to the team.


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Review from Jonathan F (Son of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kenbrook are attentive and caring to my mum, who has been with them for over a year now. The staff are helpful, professional and always willing to advise and assist with any enquiries.
The visitor area is always clean and tidy.

Reply from Marian O'Hara, Home Manager at Kenbrook

We thank you for taking the time to review our service, I shall pass on your kind comments regarding our staff to the team. We are lucky to have long-standing staff that get to know our residents and their needs, therefore, enabling the staff to provide the care required by each individual, so we are happy to hear that you feel we are attentive and caring to your mum. We really appreciate you taking the time to share your experience of Kenbrook.


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Review from Jennifer C (Niece of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty has been living in Kenbrook care home for nearly 1 year. My aunty is living with dementia. The staff have been very kind to her and understanding with her. They do so many activities with her, which she really enjoys. Last month it was her birthday and they put on a small spread for her. I
am very happy with all of the staff who treat me and my aunty with dignity.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook and our service. Your aunty has settled well into life at Kenbrook and has made lots of new friends. Your aunty really enjoys the activities, especially the baking club and the music groups. Thank you again for your review and kind words which I will share with the team.


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Review from Cathy B (Niece of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been visiting my auntie with my dad (his sister) for the last two years and I can honestly say from phoning to arriving you are treated with warmth care and professionalism. This year has been challenging with my father’s health and when we arrive the care and concern they show him is heartwarming.
My auntie always looks happy, well cared for and carers show compassion, they explain what is happening and what’s happening next which is crucial for those with dementia. Her birthday celebration was wonderful, I was taken back when she was presented with a gift from the staff, that’s what sets Kenbrook apart from other settings I’ve been to. They are special carers, particularly the management staff, I just feel very welcome when we visit. It’s a special place and staff seem to go the extra mile. Well done and thank you very much for all you do for my auntie I can clearly see she is loved and part of a beautiful community at Kenbrook.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to leave this wonderful review of Kenbrook. Your aunt is a lovely lady and indeed a big part of our Kenbrook community. Your aunt settled so well with us from day one and is so easy to please as long as she has a cup of tea! Your family bring much warmth to the home on their visits and have been very generous in gifting chocolates and hand cream throughout this difficult period. We are delighted that your father is doing well and look forward to seeing you visit Kenbrook soon. Thank you again for your excellent feedback, we shall share your comments with the team.


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Review from Angela S (Daughter of Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the staff for helping to make Mum's 86th birthday so special. They put up decorations, baked a cake and we had tea in a china set. We really appreciated spending a pleasant afternoon with her. She was so happy to see her granddaughters and great-granddaughters. The little ones were
at home and loved playing in the garden and with the memorabilia. My 7yr old granddaughter thought the hand whisk and globe were great. Mum was complimentary of the staff and said how well she is being looked after! This is so reassuring. Kenbrook, thank you from the bottom of our hearts!

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. Your Mother really did enjoy her special day and it was lovely that she was able to have her little garden party for her birthday! We encourage family gatherings for birthdays and it has been such a shame that the pandemic has made this very difficult for everyone. It was lovely to see your Mother enjoying her birthday with her Grandchildren and Great Grandchildren around her. We are so pleased that a lovely afternoon was had by all. We shall pass your kind words on to all the team and thank you once again for leaving a lovely review of our service.


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Review from Lisa J (Friend of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is extremely clean and tidy. The staff are very attentive, friendly, considerate and caring. They treat all residents with the utmost respect and attend to them caringly. The nurses are lovely and are always happy to answer any questions you may have. The food offered to the residents
is well prepared. The staff ensure there is always something for residents to do, if they choose to participate, they also have dance nights for the more agile footed. I wholeheartedly would recommend this care home.

Reply from Marian O'Hara, Home Manager at Kenbrook

We thank you for taking the time to review our home and I shall pass on your kind comments regarding our staff to all of the team. We get to know our residents and their needs enabling the staff to provide the care required by each individual, even managing some fancy dance steps! Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook.


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Review from Anna G (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the love and care my mother received at MHA Kenbrook. The whole staff and team are wonderful and were amazing providing support also to all of the family.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to review Kenbrook. Your mother was such a lovely lady and brought many joyful moments to the home. She loved to make other residents happy and sing songs to them, she loved to assist the staff in caring for others, such a kind and thoughtful lady. She is sadly missed from the home and it was a pleasure to have been able to care for your mother and to have been able to support your family in the time your mother was at Kenbrook. I shall pass your kind comments on to the team at Kenbrook and thank you once again for taking the time to post your review.


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Review from Veronique D (Friend of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and the residents are well looked after with so much love and care. The care home feels very much like home. The care home also provides excellent activities with are fun and entertaining.

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Review from CJ A (Relative of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident was extremely happy. The carers were all compassionate, caring and friendly. I can’t thank them enough. Very clean and tidy. Beautiful garden. The carers were professional and showed dignity - outstanding.

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Review from Mary H (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has now been at Kenbrook for 4 months and his needs are challenging at times. We are so pleased with the care he receives and especially his 1-1 carer who he likes very much. Kenbrook is a very clean and inviting environment and we hope he remains here permanently. Many thanks to all.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook and our service and for your nice comments. Your father has been teaching the staff Portuguese and credits them with top marks as his pupils! His lessons have become equally as important as his care and help us all communicate with him. Thank you again for your review.


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Review from Maria M (Next of Kin) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked around for a care home beforehand and I saw a manager who did an assessment on my next of kin in a step-down for which he only was there two days.
I then was taken around Kenbrook Wembley where I met the administrator who was brilliant and helped me through. All I can say is how amazing they
were with my next of kin, even the cleaners, and the chef was brilliant he always gave him a lovely Italian meal. The passion you all have for your residents, and it's like a big family. I give you 100% and over for the quality and all your standards are very high. Well done, you are all amazing. My next of kin has now passed and I'm sure he will be missed as he never moaned and was always grateful. A big thank you.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to leave a review of our service especially at a time when things are extremely difficult for you with it being so soon after the loss of a loved one. We thank you for your kind words and shall pass your comments on to the whole team. We shall miss you coming to the home and all your support and kindness to the staff and myself. Thank you for all the efforts made by you in enhancing the life of your loved one, he was blessed to have you in his life, we all need a friend like you in our lives. Thank you again for taking the time to review Kenbrook.


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Review from Chris P (Son of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, bright, cheerful care home with loving and caring staff. My mum could not be in better hands and she seems very happy to be at Kenbrook. I am always impressed by the cleanliness of the place, the beautifully kept gardens and the efficient administration and management.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to review Kenbrook. We are delighted that your mother settled so well at Kenbrook and it’s hard to believe that she has been with us for over 2 years now. We thank you so much for your fantastic review and we really appreciate you taking the time to share your experience of Kenbrook. We shall pass your kind comments on to the team.


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Review from Russell O (Son of Resident) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sent to Kenbrook in January 2021 after 7 weeks in hospital. She was well looked after there, the staff were great. Unfortunately, my mother was transferred to another nursing home on the 14th of June 2021 which was a shame as it was a great nursing home and lovely staff.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. It was a pleasure to get to know your Mother and all of you as a family. Your Mother was very happy at Kenbrook and loved being pampered in the salon, having her hair and nails done. She thoroughly enjoyed the music therapy sessions and afternoon sing-a-longs. We hope your Mother is well and happy in her new home. We thank you for your kind words and shall share your comments with the team.


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Review from Teresa P (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred from hospital into the care of Kenbrook and we received a phone call from the manager advising us that he was with them and explaining everything about the home, she was very helpful and reassuring. We phoned every day thereafter for an update and the call was always answered
and invariably we were put through to the member of staff providing 1-to-1 care and support who would let us know what Dad had been doing that day. After being in isolation for a short period he was soon joining in activities with other residents, especially enjoying the music activities, which was excellent because Dad had advanced dementia by this stage had not always engaged when in hospital. We were very pleased with all aspects of his care and support and would like to commend all of the staff we came into contact with for their friendly and professional manner, nothing seemed too much trouble.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook and for recommending our service. It is such a difficult time for families who have a loved one transferred to a nursing/care home during this time, as under normal circumstances you could visit as often as you wish. We thank you for your kind words which we will share with the team and we offer condolences to your family from all at Kenbrook. It is comforting to know that your father enjoyed his short time with us, in particular, he enjoyed the music therapy sessions. We are so glad that you had the opportunity of seeing this on our social media page. Thank you once again for taking the time to review Kenbrook.


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Review from Val M (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all the fantastic staff at Kenbrook for their unfailingly wonderful care of my mum in her last months of life. The Covid restrictions made their jobs so much harder yet they greeted me every day with a smile and a chat. Living in Australia it was a great relief to know that Mum was in the
best of care right until the end. I would highly recommend to anyone looking at a care/nursing home for a family member.

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Review from M A (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the workers in this nursing home to have been extremely helpful in getting my father settled in and feeling comfortable. They appear very compassionate and friendly to both my father and myself and my brother when we have visited.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to post a review of our service. I know it is still early days for your father in his residence at Kenbrook, but he has settled so well and participates in all the daily activities. Your father appears very content and happy and we look forward to his smile every day when we see him in the lounge enjoying the music sessions. We are so happy he has settled so quickly and thank you for stating that you find our staff so helpful as the Kenbrook Team take pride in always going the extra mile and do their utmost to ensure our residents feel at home and that families feel it is a home from home experience each time they call. Thank you again for taking the time to leave your review.


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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Kenbrook is calculated as follows: ( (144 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 170 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kenbrook is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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