Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.8 129 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.

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Care Provided by Kenbrook

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 51 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Law (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1991

Funding & Fees Guide for Kenbrook

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,672 – £2,203
    • Self-Funded Nursing Dementia Care £1,756 – £2,286
  • (these prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kenbrook Reviews (129)

Total of 129, showing 81-100
9.8

Kenbrook has a Review Score of 9.8 (9.829) out of 10, based on 15 reviews in the last 2 years. Over all time Kenbrook has 129 reviews.

Overall Experience

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Date Published

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Review from Julie S (Daughter-in-law of Resident) published on 3 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenbrook house is a wonderful caring family community.
They looked after my father-in-law so well. They put so much thought and effort into the environment and activities for the residence. This made it a happy place to be. The staff went the extra mile to support and care for the whole family, thank
you so much.

Reply from Marian O'Hara, Home Manager at Kenbrook

Many thanks for taking the time to leave a review of Kenbrook. It was a pleasure to have been able to provide your family with the support over 10 months that your Father in law was with us at Kenbrook.
I shall pass your kind comments on to the team and thank you once again for taking the time to post your review.


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Review from Lucy C (Daughter-in-law of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been here for nearly a year now. I cannot even put into words as to how impressed I am with the care that is given. The staff are absolutely amazing, nothing is too much trouble and the respect given is fabulous. Mum loves it here, so much she thinks its a hotel. Us as a family
can sleep well at night knowing she is being well cared for.

Reply from Marian O'Hara, Home Manager at Kenbrook

Many thanks for taking the time to review Kenbrook and for your lovely comments regarding our home, care and staff. We all love the songs your Mother-in-law sings for us each day. It is easy to care for her due to her happy nature and appreciation for all assistance given. We will endeavour to continue to meet all her care needs. We are all here for you and your family at all times. Thank you once again for your lovely comments we will pass your comments on to all the team at Kenbrook.


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Review from Katie E (Daughter of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Kenbrook from January 2018 to June 2018.
All the staff were excellent, caring, kind, considerate and very friendly. My dad received excellent care whilst he was there and he really enjoyed the activities that the home put on for the residents. My dad did not have dementia
so he very much enjoyed the activities, for example, painting, music, some light exercise, cheese and wine, special dinners, prayers with the chaplain and bible study. He was very happy at the home and I firmly believe that due to the care he received at Kenbrook, it prolonged his life.


The rooms all have a TV point and en-suite toilet and showering facilities. Laundry is done on a daily basis and returned to residents promptly. The gardens are also a nice place to go and sit with your family member and enjoy the sunshine.


The home is also very clean and was being redecorated in July when I was there.


Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to leave your review of Kenbrook. It was a pleasure to look after your Father, he was such a lovely gentleman. We are honoured to have been able to support him and your family especially in his final days.
We understand you are grieving but if you ever need us, our door is always open. I shall pass your kind comments on to the team at Kenbrook and thank you once again for taking the time to post your review especially during what is a very difficult time for you.


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Review from Hazel F (Sister-in-law of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the very start of my relative's stay at the care home, I was struck by the kindness, love and total dedication of ALL the staff to every resident.
As I visited every day, I noticed little acts of compassion and tenderness extended to the residents, over and above what one would expect and especially
at a time in their lives when they are most vulnerable.
All the family were at peace knowing that our loved one was in safe and kind hands.
The involvement of residents in exercise, crafts, baking, singing etc. bought out much enthusiasm and joy in them.

Reply from Marian O'Hara, Home Manager at Kenbrook

Many thanks for taking the time to leave a review of Kenbrook. It was a pleasure to look after your Brother-in-law. He was a man of substance in every way, a true gentleman. It was a pleasure to have been able to provide him with the care that he required. Our residents, relatives and staff will miss your presence in the home, you were a valued member of our Kenbrook family. We thank you for all the homemade cakes and all the support you and your family offered not only to your Brother-in-law but to our home as a whole.
Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook and we are always here for you and your family so please call by and see us.


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Review from Nicholas R (Son of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Kenbrook for nearly 2 years prior to her death in June 2018. During her time there the management and staff always did the utmost to help my brother and I, something that gave peace of mind living abroad as we both do.


During visits to my mother, the care she received was for all

to see both professional, respectful and at the same time very personal. Something others commented upon after a visit when reporting back to my brother and I. The staff were always willing to assist my mother in a way that supported her needs, while at the same time finding the fine balance between these needs, and the respect for her right to say no.
My mother was never one for showering complements around. Never did I hear a negative comment from her with regards to the care staff, and she was for all to see at peace. Something that my family and I will always be very grateful for.

Reply from Marian O'Hara, Home Manager at Kenbrook

Many thanks for taking the time to leave a review of Kenbrook, especially bearing in mind that your grief and loss of your Mother is still so new.
As you say, Mum was not one to give compliments but it was clearly visible that Mum was happy here at Kenbrook and you saw this when her fingers would tap to the music during the entertainment at events. The look of pleasure she displayed when having her nails manicured and painted and the half smile when she could have her Chinese take away and her approval and appreciation when she was served with her little tipple of wine!
I shall pass your kind comments on to the team at Kenbrook and thank you once again for taking the time to post your review.


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Review from Andy M (Nephew of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was happily resident at Kenbrook for over four years. When we arrived, we were greeted by another family who enthusiastically recommended Kenbrook, and they were absolutely right! My aunt never complained about the care that she received and I found the team members all to be kind and patient,
especially when things were difficult - as they could be sometimes!
The manager's excellent staff retention rate speaks volumes for the care she takes in selecting, training and managing them. As my aunt's world gradually closed in, the staff were really attentive to her basic needs, when she was unable to express herself clearly. I recall watching one skilled carer taking infinite care gently encouraging her to eat and drink. When my aunt's condition drew towards its eventual conclusion, the end of life care given her was exemplary in every respect from this hugely skilled team. I must also praise the Chaplain at Kenbrook, who did so much to support my aunt's spiritual needs during her stay.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your comments regarding the care provided to your Aunt.
Your Aunt was such a large character in the Home and her absence is sorely missed by us all. Her loving nature and strong faith was appreciated by so many throughout her life and we were privileged to have been able to assist your Aunt in her final years. It was an honour to have been able to provide her with the dignity and care that she deserved in the final phase of her journey.
Thank you for taking the time to review our service and I shall pass on the praise and comments to the Kenbrook team.


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Review from Kevin C (Son of Resident) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is approaching 91 years of age and has dementia. Mum raised 5 children and worked all her life so it was a family priority to find the best care home available for her. We were so fortunate to discover Kenbrook. All employees are incredibly caring, thoughtful, patient and professional. The
rooms and facilities are spotless and designed with real care. Food is cooked freshly on site and treats are provided throughout the day. Mum believes she is residing in a hotel. There are regular entertainment activities through the week and all residents are encouraged to participate. Mum is happy.
I can not thank all staff enough and the management of the home is simply first class. Thank you Kenbrook.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. We love listening to the stories of your Mother’s life and cannot quite put into words what a difference Mum has made to our home. Your Mother’s constant smile and happy singing brings joy to all around her and she certainly lifts the mood and brings lots of happiness to us all, staff and residents alike. We thank you for your lovely comments about Kenbrook.
We shall pass on your comments and thanks to all the staff.


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Review from J B (Daughter of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here do their very best to make this a happy home. The manager is excellent and she seems to choose good people who stay. This means they have got to know my father and his ways and I feel that he is well looked after. The staff take the trouble to go the extra mile, every day, and this was
much appreciated by the family when they (the staff) arranged a small party with a delicious cake for my father's 90th.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your review on Kenbrook and our dedicated team.
We are indeed lucky to have long-standing staff that get to know our residents and all their needs, likes & dislikes.
Dad really enjoyed his 90th birthday and loved his cake and it was lovely that you were able to have the wonderful celebration on his special day.
It is a privilege looking after Dad and getting to know your family. Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook.


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Review from A G (Niece of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my relative in their final days were outstanding as was the way in which they kept me fully informed at all times.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you Alison for your kind words. It is such a pity that Tony’s stay with us was so short. We enjoyed his humour. It is always a privilege to care for somebody at the end stage of their life. We hope we made this difficult period as comfortable for Tony as possible.
I will pass your kind words on to the team.


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Review from Elaine M (Daughter of Resident) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Kenbrook for a few months following a long period in hospital. His care has been excellent during this time, we have seen a huge improvement in his health and he has settled in well. All the staff are very caring and clearly sensitive and respectful to the residents.
I am so grateful to everyone at Kenbrook and would highly recommend this home.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your kind words in this review. We too are so pleased with your Dad’s progress since his admission to Kenbrook. We hope he will continue to improve so his day to day life will be enhanced by the daily activities and events in the home.
I shall pass on your comments to the team.


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Review from Jane M (Daughter of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Kenbrook for almost two months and we couldn’t be any happier with the standard of care he is receiving.


His health has improved even in this short space of time. He is clean shaven and well dressed whenever we visit. He always looks so well cared for.


He enjoys the food, which

is good and plentiful.


The staff are friendly, welcoming and very helpful. We can already see how fond my Dad is of them.


There is lots of space for my Dad to walk around in, both inside and out, which is very important. There are also many lovely areas for our family to come in and sit with him.


Kenbrook is an excellent home, and we are very happy we were able to find such a great place where our Dad could feel at home.


Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you Jane for your lovely comments re staff, home and the service delivered.


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Review from Carol L (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Until her death on 14/3/2018 the care provided by the staff was second to none. My mother enjoyed the many different activities and on many occasions involved her children to participate in the annual fete, bbq's and themed functions. Because of this, the family are committed to assisting in future
events at the home.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you Carol for this lovely review and for the commitment from the family for the continued support to the home. Together we can make someone's day special.


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Review from Michael L (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother received from Kenbrook care home has been nothing less than first-class during her 10 years residency until she passed on the 14th March 2018. Staff have been professional, caring and sensitive to the needs of my mother as well as to the demands of those visiting the home, whether
family or friends.
In the latter stages of our mum’s life, it was quite evident that she was in extreme pain and discomfort with her every movement. Indeed this had a profound effect on her quality of life in every aspect and the entire staff team showed due care and diligence to her every need during this difficult period.
On behalf of my family, friends and relatives I would like to thank the entire staff team on the way in which they took care of our mother. I certainly will have no hesitation in recommending Kenbrook Care home to any potential residents in the future.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you, Michael, for your kind words. I will pass your comments on to the team. Our thoughts and prayers are with you and your family at this difficult time.


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Review from Alfred L (Son of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident for 10 years until her passing a few days ago. Throughout this period she has been made to feel 'at home' and we the members of our family have been accorded every privilege to make that a reality for us too. The last few months saw the management and staff go well beyond
what could have been reasonably expected to make all our lives easier in traumatic circumstances.

Reply from Marian O' hara, Home Manager at Kenbrook

Thank you so much for your lovely words, we continue to miss the one in a million "Ma Fay" more than you will ever know.


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Review from Dianna (Daughter of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was reluctant to place my 98-year-old father in care. However, his admission to Kenbrook House was the best thing to happen to him in his last few months. The warmth to us, the family, and the care he received was second to none.
Thank you to all of the team at Kenbrook.

Reply from Mo'hara, Home Manager at Kenbrook

Thank you, Dianna, for this lovely review, your Dad coming to Kenbrook was one of the best things that happened to us too. Your Dad had such a large personality, was so loving and fun he made an impact on each of us daily, we miss everything about him as I am sure all of you do, his laugh and smile and the fond memories of him will remain with all of us for a long time to come. I still hear staff say do you remember when your Dad said ---- Thank you, Dianna, again.


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Review from Donna T (Niece of Resident) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all very caring, polite and extremely hard working.
I cannot thank them enough for the care and attention that they gave to my Aunt.

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Review from Lorna L (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb team of staff, magnificently led by the manager. We couldn't have wished for, nor have received such excellent care for our mother, from this group of caring, compassionate and dedicated careers.
We have been delighted with the Care that our mother received over the past 10 years and would
recommend Kenbrook very highly to anyone we know. Eternally grateful.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you for your review, Lorna. Your Mother and your family have been such a huge part of Kenbrook daily life for so long, we will miss you all and wish to add that your Mother was a phenomenal woman and was truly blessed with such a loving, caring and dedicated family who brought her so much happiness. We hope your family continues to visit Kenbrook and of course help us with the music at our events!


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Review from Michelle K (Granddaughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana was a long-term resident who was cared for very well and died with dignity and love guaranteed by the very committed staff. We cannot say enough about the general immaculate nature of the common areas. About the fact that there were no overpowering smells. That the grounds were always immaculate.
That they provided music therapy. That there were fetes and activities for the residents. And, perhaps most significantly, that family was welcomed into.this secure environment - day or night. We will miss these ladies and gentlemen who've become like family to us. Would definitely recommend to other families needing an excellent environment for their loved ones, when remaining in their homes are no longer safe or viable options.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you so much, Michelle, for this review, your kind words inspire us and encourage us all to be the best we can be on a daily basis. We feel all residents should experience dignity and love at all times especially in their final days. It gives our team great pleasure to see families and their loved ones enjoying pleasant times together in an environment that is not a family home but we always like to think that our home is home to the families as well as our residents.


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Review from Sheila L (Daughter-in-law of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kenbrook have provided excellent care for my mother in law whilst she was in the home for 10 years.
The home is friendly and you can literally visit at ANY time so you always know what is going on and the level of care received.
When taking my mother in law out there was never an issue
about the time of return.
The Manager said to treat Kenbrook as your own home.
The social activities are great and everyone is included no matter what their capabilities.
During the last few days of her life, my mother in law was treated with the utmost love and dignity. The Manager looked after her as if it was her own Mum.
In addition, all the family members were treated with kindness and we were provided with space to be together as well as refreshments.
We were allowed time to grieve once she had passed.
That kindness will never be forgotten.

Reply from Marian O' Hara, Home Manager at Kenbrook

Dear Sheila, thank you so much for your review of Kenbrook. The staff are so appreciative of your lovely comments. After so many years of being a resident at Kenbrook, we feel such a void in the home now that your Mother in Law is no longer with us. We really miss her and of course, the whole family as you all spent so much time here in your home from home! We sincerely hope you will stay in contact with us here at Kenbrook and thank you once again for your review, we really appreciate you taking the time to share your experience.


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Review from Danny B (Son of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received was excellent. All staff were attentive, caring and on top of her needs. They stimulated her and treated her as a person at all times. They also knew what medication to give when, and helped her to die naturally and peacefully. The home is managed well and the nursing staff
were exceptionally caring.

Reply from Mohara, Home Manager at Kenbrook

Thank you, Danny, for your feedback, the team at Kenbrook are forever striving to provide a good service for our service users. It is nice to hear that you and your family felt we had achieved this. Your mother only deserved the best, may she now rest in peace.


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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Kenbrook is calculated as follows: ( (144 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 170 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kenbrook is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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