Review from S A (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience

My father has been in two other care homes before Kenbrook, and Kenbrook is so much better than either of them.
I know my father is safe and cared for and he receives stimulation and entertainment.
He has dementia but in the 10 months he has been at Kenbrook we have seen a real improvement in his

condition.
When I visit I feel welcome and all the staff greet me.
The manager knows all the residents and their families.
I would highly recommend Kenbrook.

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Review from Sheila R (Friend of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience

Went to Kentbrook care home with a friend my god how beautiful this care home is. Absolutely spotless, the manager should be so proud of herself. It's like a hotel, I would rate it 5 stars for sure. All the staff are so helpful, coffee was served. The tables were all ready for the morning for breakfast

with white linen tablecloths. I have to say I have been in a few care homes in my time and this is 100% the best I've seen so far. I can see for myself they take pride in all their work.

Reply from Marian O' Hara, Home Manager at Kenbrook

Dear Sheila,
Thank you so much for your lovely comments about our Nursing Home. We shall feedback your comments to our staff. Thank you once again.

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Review from Valerie S (Wife of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience

I consider myself lucky in finding such an excellent nursing home for my husband. The atmosphere is warm and pleasant and all residents are treated with kindness and respect. Nursing care is excellent in every way according to individual needs.

Reply from Marian O' Hara, Home Manager at Kenbrook

Valerie, thank you so much for your lovely comments. Your kindness to all the staff in many different ways since your Husband's admission has been overwhelming. We endeavour to continue to offer the support and care that your Husband needs, we know it has not been an easy decision to place a loved one in a Nursing Home and we feel honoured that you trust us to provide the care your Husband needs.

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Review from Marilyn N (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience

From my first visit to Kenbrook I knew it was the right home for my mum. She has been there almost a year now and this review is well overdue. I have scored 'excellent' in all categories, Kenbrook really is a 'home from home' and my mum settled very quickly. The management and staff are attentive and

caring. Nothing is too much trouble. The home is cheerful with lots of activities and staff are intuitive to residents needs. My mum's special diet nursing and spiritual needs are all catered for. This gives great peace of mind to know that she is in such a safe environment.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you for your lovely words about our team here at Kenbrook. It is never easy to place a loved one in a care home and we are glad that we meet your expectations. Your comments are even more valued because of your association with the care sector. Your Mother is very easy to care for due to her nature and appreciation for all assistance given. We will endeavour to continue meet all her care needs and please be assured that any care delivered will always be in her best interest. We are all for here you and your family at all times. Thank you once again!

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Review from Imelda S (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience

Our mother went to stay in Kenbrook in June 2016. From the moment she was received there, you were aware that she was cherished.
We cannot express our thanks, for all the love, support and compassion that all the family at Kenbrook gave our mother throughout her stay, and even more so in the final

months and days.
A number of members of the staff also attended our mother's funeral and we greatly appreciated their thoughtfulness.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you for your comments. Cherished she was indeed and one and all miss our little angel! The team at Kenbrook appreciate your continued support to the home and truly feel you are part of the Kenbrook family.

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Review from B D (Husband of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Kenbrook for more than 18 months. My family and I are completely satisfied with the care that she has had and the attention of the nursing and management. It could not be bettered.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook.
We are so pleased to read your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to our team. We would like to say that your wife brings much laughter and humour to the home on a daily basis and for this we are grateful! It is a pleasure to support your family through what we understand is an extremely difficult time. We would like to remind you that we are always here for you! Thank you again.

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Review from Cathy D (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience

We have been really overwhelmed with the care and thoughtfulness of the staff. Our mother was in the last stages of life and could not have been better cared for. We were also shown such consideration as we sat for hours with our mother. I cannot recommend this home highly enough. Care and compassion:

a perfect combination.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you for your review. It was a pleasure to look after your Mother, a woman of substance in every respect! Illness may rob a person of their true being but in your Mother's case, being a lady was very evident throughout her illness and the last stages of her life. Her presence and humanity will be missed by all the staff at Kenbrook and it was an honour and a privilege to have been able to support your Mother in her final days. Your continued support to the home is appreciated by all!

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Review from Hazel D (Daughter of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience

I think the quality in the levels of care offered at Kenbrook by the manager and her team of nurses and care assistants are exceptional.

My mother has spent the last three-and-a-quarter years there, dying a couple of weeks ago just short of her 100th birthday. The care and attention she received

actually increased as she responded less and less. After three years at home with a live-in carer, her dementia had worsened as had her physical frailty. Then she moved to Kenbrook. Certain of the care assistants, in particular, perform well above their grades in terms of conscientiousness and devotion. On the day she died staff were in and out of her room to offer comfort and support both to my mother and to me. What touched me most of all was half a dozen waiting for me to come out of the room in order to give me a hug and a kiss.

Another friend of mine whose mother-in-law spent her last months at Kenbrook remarked that she could not have asked for greater compassion and dignity.

Reply from Marian O'Hara, Home Manager at Kenbrook

We just wanted to thank you for your lovely words regarding Kenbrook and the team. We would like to say that it has been a pleasure and a privilege to have known your Mother and your family and to have been able to help and support your Mother in her final journey. We are so sorry that she did not make her 100th Birthday and we all genuinely miss her lovely smile every day. Your message will be relayed to all staff members, as to hear such heartfelt words makes their job feel even more rewarding.

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Review from N K (Daughter-in-law of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience

Great service from the nursing staff and carers. My father in law is very ill with a head injury that changed his personality.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your words of kindness and although you may feel that your Father-in-law’s personality has changed we have never known him any other way than how he is now and we all appreciate his humour and his personality as one of our family members.

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Review from Ann D (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience

From the first time that I visited Kenbrook, I knew that it was the right place for my Mum to spend her final years.

Kenbrook felt very homely and all of the staff were very warm and welcoming. The home was bright and cheerful with lots of photos and examples of recent activities on the walls of

the lounges, which were very spacious and overlooked the beautiful gardens.

All of the staff were very kind and very caring and always attentive to my Mum's needs. My Mum settled in straight away and she always seemed content and happy, which was a great relief to me.

My Mum stayed at Kenbrook for nearly two years until she recently passed away. During this time the level of care, she received, was first rate. Nothing was too much trouble for the staff and it gave me peace of mind that she was being cared for by such wonderful people in a safe and caring environment.

Reply from Raden Mauremootoo, Area Manager at Kenbrook

Dear Ann,
Thank you for taking the time to tell us about your experiences of Kenbrook.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.

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Review from Colin C (Power of Attorney of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

Although living some distance from Kenbrook, I visit fairly frequently (more than once every two months), I seldom announce that I will be visiting. I have always found my 'ward' clean, well-dressed in a room which is spotless. I have sat with others in the dining room and on occasion sampled the food.

The care is exemplary and has been for many years. The staff are helpful, pleasant and clearly have my 'wards' best interest at heart - even under what are sometimes trying and testing circumstances.

Reply from Raden Mauremootoo, Area Manager at Kenbrook

Dear Colin,
Thank you for your lovely feedback regarding Kenbrook. I am so glad to hear that you are happy with the cleanliness of the home and the care is exemplary. Your feedback is important to us and will be shared with the team. Thank you again.

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Review from Julia G (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience

The staff at Kenbrook work effectively as a team and also treat each resident as an individual. Relatives and friends are welcomed and feel part of a large family. I cannot recommend this home highly enough - and this is said on the basis of a total six and a half years of care provided.

Reply from Deborah Langton, Area Manager at Kenbrook

Thank you, Julia, for sharing such a wonderful review for others to see. I am sure it will be very comforting to those searching for a nursing home for their parents too. I will feed back your wonderful comments to the team and thank you for taking the time to complete this review.

Regards

Deborah

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Review from Keith F (Son of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience

We were truly blessed when we went to Kenbrook Nursing home - Not only my dad, who is now a resident there but also the whole family as we all know that dad is totally cared for, looked after and very much loved. All the staff are not only professional and caring but they ALL bring something very special

to the place - their smile, their laughter, their kindness, their energy, their individuality, their expert knowledge for caring for the old, with dementia and with very complicated needs. All the staff have each made a special connection with my dad, they each bring their very special personality to the workplace. But it is more of a vocation for each one of them as they give so so much- but "it is fully appreciated" in every way. Kenbrook Nursing home should be the "Governments Model" for all other nursing homes - for what they do so exceptionally well. Caring, Nursing and the Management of the Caring are all not easy jobs. Kenbrook achieves and maintains excellence in all areas !!

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Keith

Thank you so much for taking the time to write this review. I know that Kenbrook put their all into achieving a high-quality service and consider themselves one large family and am so pleased to hear this is what you and your dad have experienced too. Your sharing this is really appreciated and I will relay this back to the team, I know it will mean a lot to them.

Kind Regards

Deborah

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Review from Harekrishna B (Husband of Resident) assisted by family/friend published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience

The staff and management at Kenbrook are exceptional. They took excellent care of my wife during her time there of almost 5 years. They looked after me too when I visited my wife every day. They are all kind and compassionate and I felt comfortable being there and so did my wife. They became like family

to me and it felt like home. I was able to stay by my wife's side all day and night when she became critical and was there with her when she passed. I am eternally grateful to all of them.

Reply from Deborah Langton, Area Manager at Kenbrook

Thank you so much to you and the assistance in Patricia in completing this review.

Your words give a sincerity that I am sure will offer great comfort to others looking for a nursing home for their loved one. I will pass this wonderful tribute on to the team at Kenbrook. I am so pleased that, although it is a difficult time for family, you found great comfort and support from the team there.

Kind Regards

Deborah

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Review from Andrea A (Daughter of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience

Throughout my mother's stay at Kenbrook, my family and I had complete peace of mind that she was receiving the best possible care. Once my mother had adjusted, she was very happy and comfortable. Her room was full of family photos and things she liked and the staff always made her look beautiful every

day, even taking the time to put her on beloved pearls. During the last few months, when my mother took a turn for the worse, the staff were incredibly supportive and compassionate towards us. They ensured that we were always kept up to date of her condition and if she worsened, would call us to let us know, which is what we had requested. When my mother passed away, the management and staff were genuinely saddened and were a great comfort to us. Two of my mother's carers came to her funeral which was very touching. There is no doubt that choosing Kenbrook for my mother was an excellent decision. We are forever grateful to everyone at Kenbrook for taking such wonderful care of her.

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Andrea

Thank you so much for sharing such wonderful sentiments and appreciation of the team at Kenbrook and the care and support they gave your mother. I will relay this to the team and thank you for taking the time to share this.

Kind Regards

Deborah

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Review from Patricia W (Daughter of Resident) published on 18 January 2017
Submitted via Website • Report

Overall Experience

My mother was a resident at Kenbrook for almost 5 years. From the very first day, my family and I realised how lucky she was to be there. She needed a lot of care, following a second stroke and her need for care gradually increased over her time there until she passed away. The staff and management

are superb. They took great care of my mother throughout her time there and also of my elderly father who visited my mother every day. They are kind, patient and understanding. Clearly, many see their work as vocational, as although not an easy job in the slightest, they carry out their work with remarkable empathy. The turnover of staff is minimal and over the years many became like family, especially to my father. The home itself is spotless and my mother was always clean and immaculate when we visited. The lovely garden and family events they hold are an added bonus. It is clear that the residents are very happy. I would not hesitate to recommend them.

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Patricia

Thank you so much for such a wonderful review, I agree that Kenbrook provides a home away from home and really care for our residents. I am glad that you and your mother found this and will relay your kind sentiments to the team.

Kind Regards

Deborah

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Review from Richard M (Son of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience

Kenbrook provided superb care and excellent nursing support for my mother. She required a high level of care due to her condition and without doubt, they made her last weeks as comfortable as we could have possibly been hoped. No task was too much and all the staff attended her with dedication and love

for their job. I can not thank them enough for what they did for my mother over the last weeks of her life.

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Richard

Thank you so much for your words of thanks, such a wonderful review of the care given to your mother at Kenbrook. I will share these with the team as I know your words of appreciation will mean so much to them. I know how difficult it is to know our loved ones are so unwell they need nursing care and how it is such a relief when you know the staff really do deliver the care with such warmth. I am pleased you could see this and am of course sorry for your loss though.

Best Regards

Deborah

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Review from Suzanne G (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience

My mother came to Kenbrook in May 2016 needing nursing care for PSP (Progressive Supranuclear Palsy). She had exceptional care until she died on 21st November 2016. The manager and administrator were outstanding and the nurses and carers were ever willing to help. Mum needed total assistance as she

was unable to do anything at all for herself but had full cognisance even though she lost her ability of speech. They loved her and gave her spiritual care first by loving her.

Reply from Deborah Langton, Area Manager at Kenbrook

Thank you so much for taking the time to complete this review of the care and support shown to your mum at Kenbrook. I know this will be a sad time still for you all and I offer my condolences. You have shown great appreciation for the care and affection shown to your mum by the team, something they strive for and I am sure this review will give some reassurance to others needing this.

Thank you once again.

Regards

Deborah

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Review from Kathy C (Cousin of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience

As a family, we have been very impressed with all aspects of the facility at Kenbrook. In particular, we found the staff and management very caring and compassionate - nothing was too much trouble. My cousin was told that Kenbrook was her home and she was part of the family. She was not always the easiest

person to deal with but she was always treated with patience and respect, and she referred to her carers as "my lovely carers'. When she passed away suddenly the management and staff were genuinely upset at her passing, and were so kind and understanding as we went about the difficult task of packing up her things and tidying up her affairs. In the two years my cousin was at Kenbrook her health improved with good medical care and good food. Special thanks to the Managers for their wise and kind management and for the warm, family culture they have created. We are so glad we chose Kenbrook!

Reply from Deborah Langton, Area Manager at Kenbrook

Thank you so much for sharing your review of Kenbrook and of the family type care they provided to your cousin. I am sure others will be put at ease to know that great care like this is out there and more importantly that is what you saw and your dear cousin experienced.

I will relay your sentiments to the team, thank you once again.

Regards

Deborah

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Review from Angela H (Sister-in-law of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience

I was immediately impressed when I first visited Kenbrook and was given a detailed tour of the home. Both residents and staff appeared to be happy, and I soon noticed mutual respect between the manager and staff, who regard themselves as the Kenbrook family. Kenbrook has a bright and airy feel, and

a variety of activities is
provided for those who would like to join in but with no pressure to do so against their will. In the past two years my sister-in-law, who was mentally alert, made many friends among the staff, overcoming her near blindness by learning to identify their voices. The manager and staff are exceptionally caring so that new residents soon adjust to their new circumstances. I have never doubted my decision to entrust my sister-in-law to their care and now that she has passed away I will miss seeing the friends I too have made at Kenbrook. If only the same could be said of all such establishments.

Keep up the good work and thank you.

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Angela

Thank you so much for your wonderfully kind words for the care and support given to your sister-in-law at Kenbrook. They are definitely like one big family at the home and you are always welcome to keep in touch and visit. I know there will be a great sadness for your loss, please do come and visit when you feel able.

I will relay your feelings back to the team and this is appreciated by all.

Kind Regards

Deborah

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Kenbrook

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