Kestrel Grove Care Home

Hive Road, Bushey Heath, Bushey WD23 1JQ
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9.8 50 Reviews
  • Kestrel Grove Care Home, Bushey
Kestrel Grove Nursing Home has for decades been respected in its local community for offering quality and versatile care. A family-run service, the team is dedicated to achieving the kind of care that they would wish for their loved ones.

All parties are kept up-to-date with continuing care developments and each member of the qualified team is informed on personal care requirements.

The focus is on homeliness and comfort, with refreshments available throughout the day and personal interests and activities supported.

Carers are carefully chosen and demonstrate their commitment to the dignity, individuality and privacy of all service users, at the same time as respecting social and emotional needs.

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Care Provided by Kestrel Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Monika Gilice (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Kestrel Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • NHS Continuing Healthcare (CHC) Funding

  • Please get in touch directly to discuss fees.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kestrel Grove Care Home Reviews (50)

Total of 50, showing 21-40
9.8

Kestrel Grove Care Home has a Review Score of 9.8 (9.842) out of 10, based on 12 reviews in the last 2 years. Over all time Kestrel Grove Care Home has 50 reviews.

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Review from Ginny M (Daughter of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Kestral Grove for one year now and I think it is a wonderful Care Home. Mum always says she is very happy and content there. There is always a warm welcoming atmosphere and the staff are very attentive to Mum. I am so pleased that we chose Kestral Grove for Mum.

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Review from Marcel E (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the home is it's very caring and the care staff and nurses are some of the best.

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Review from Rosalind G (Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here since December 2018 and could not be happier. The staff are extremely caring and helpful and nothing is too much trouble. The food is excellent and there is a full choice available. I have a lovely room and enjoy all the varied entertainments available.

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Review from David R (Son of Resident) published on 17 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and management of Kestrel Grove enough for all they did for my mother in the last few weeks of her life, having moved to the home from hospital suffering with terminal cancer.


Although my mother was there for only a short time, all the staff seemed to get to know her and

check in on her constantly. As my mother's condition was terminal I was also given exceptional help and support in dealing with the finality of the situation.


All my family took great comfort in knowing we had managed to secure a place for my mother in a home that cared so much for all its residents.


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Review from Emma B (Granddaughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my grandparents resided at Kestrel Grove for four years, they were looked after with the utmost care and love - the care team are amazing and became part of our family, sadly we lost my Grandpa in 2017 and later on in October 2018 my Grandma passes too, but both of them were cared for till the
end. I highly recommend Kestrel Grove - The owner is one of the most compassionate people I’ve had the pleasure to meet.

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Review from Linda L (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and I were extremely happy with the care all the staff gave my mother. They not only cared for mummy but also gave the extended family extremely good care and respect.
Nothing was too much for them while my mother was there. The attention and support all the staff gave all of our family
during mummy’s last few weeks was astounding. We can not thank them enough and would certainly recommend them.

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Review from John B (Son of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved that we found Kestral Grove. The care and kindness is superb and we can relax knowing the excellent care our mother is receiving. The staff have such a good relationship with my mother and nothing is too much trouble.

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Review from J F (Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being here, I have nothing but good things to say about this home.

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Review from Clive K (Son of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended to this care home 3 years ago for my mother who is now 99 years old. I cannot praise the management and staff more highly as they have been a pleasure to deal with for the last 3 years and have provided exemplary service. The welcome given to her was brilliant. The food is good and
they take her out often, which isn't easy as she is partially blind and deaf and has Oxygen. Having been to other homes, I consider ourselves lucky!

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Review from A A (Daughter of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family owned home. Very caring staff.
Residents are well cared for. The food is good and family/friends can visit at any time.
Medical staff get in touch quickly if any problems arise.
Comprehensive entertainments/activities programme.

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Review from Jeff D (Son of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a second member of the family to have lived here. Many care homes do not possess a family atmosphere and have a clinical unpleasant smell. Kestrel Grove has a warm, caring feeling. We have got to know management and long-term staff well over years. They try to occupy residents as much as possible.
If they decide to take part and there are also occasional outings for those who are able to participate. The home is well run and has been run by the same family for many years. It has a calm atmosphere.

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Review from Cliff C (Son of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the home for over 2 years and is well looked after. We are very happy with the quality of care provided.

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Review from Paula M (Wife of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been at Kestrel Grove for a short time but I have nothing but praise for the care he is getting there. All the carers/nurses are kind and cheerful and the home itself makes sure that all residents are kept happy and entertained. Beautiful surroundings also.

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Review from John C (Mother of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the year that our daughter has been resident, we can attest to the extremely high quality of care and attention that she has received. She has been treated with dignity and humour by the staff and has developed a rapport with them all. Hospital attendances have been organised with the minimum of
fuss and her special dietary requirements have been supervised with care. Her medical needs are dealt with carefully and professionally.

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Review from Jane T (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Kestrel for 15 months. We are very happy with the care he receives. Any observations we may make are addressed immediately. The staff and management really care about the residents and their families and make it a happy place to live.

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Review from Marie Therese D (Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in this care home and all the staff are kind, good and lovely. I came for respite care but could happily stay here forever. I can't find fault with anything, the good is good, there is lots of entertainment and it is very well run.

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Review from Robert W (Husband of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home in the area.

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Review from Veronica W (Wife of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kestrel Grove is, without doubt, one of the best nursing homes in the area. My grandmother and my father were both residents and my husband has been there (with dementia) for three and a half years. It gives me great peace of mind to know that ALL the staff are so kind and caring - it is quite excellent.

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Review from M I (Wife of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, friendly and supportive. My husband is well looked after.

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Review from John U (Brother of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of Kestrel Grove for a year now and from day one she has been cared for extremely well. Even when asked if she is still happy there will respond by saying she is " happy and contented" and considers it to be her home now.


Whenever I visit, I have always found the staff

to be both caring and attentive to the resident's needs. Every week has regular activities and entertainment
and from time to time outside excursions to different venues (Sunday lunches and canal boat trips etc) paid for by the home.


A family run business with caring staff that deserves high praise for running a care/nursing home with a homely atmosphere.


I would consider Kestrel Grove to be the benchmark for how nursing/care homes should be run.


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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Kestrel Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Kestrel Grove Care Home is calculated as follows: ( (125 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.984 Points relating to the number of positive Reviews for Kestrel Grove Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 12 Positive Reviews ÷ 12.2 = 0.984

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (2)

Monika

Monika Gilice

Job Title: Registered Care Manager

Joined: 2012

I have been the Manager of Kestrel Grove since 2012. I call Kestrel my home not only because I live on-site with my small family, but because I truly feel this place is my home. I have worked here before my appointment as a deputy manager and I always knew I would be back one day. I qualified as a nurse in Hungary and I moved to the UK in 2004. I gained extensive experience in elderly dementia care as well as palliative care. I lead the team of nurses here at Kestrel Grove to provide the best possible care from basic nursing to complex care needs.


I work Monday to Friday from 9:00 am to 5:00 pm and I have an open-door policy so please do get in touch.


Tunde

Tunde Homanyine-Marko

Job Title: Deputy Care Manager

Joined: 2008

Tunde joined the management team in 2017 when Monika went off on Maternity Leave. She has been working here in Kestrel Grove as a nurse since 2008. She is very passionate about nursing, especially palliative care. Recently completed the European Certificate in End of Life care she has an extensive knowledge in palliative care. Originally from Hungary Tunde has moved to the UK in 2008. Her background is in A&E and acute trauma as well as acute psychiatry. She works alongside Monika to lead the team and ensure the smooth running of the home on a day to day basis.