Kingston Care Home

Jemmett Close, Coombe Road, Kingston upon Thames KT2 7AJ
Submit a Review
9.8 98 Reviews
  • Kingston Care Home, Kingston upon Thames
Kingston Care Home has been refurbished and is located in a residential area close to Kingston General Hospital. The home is close to shops, local amenities and public transport.

This care home provides nursing, residential, respite, and palliative care for older people who are physically frail and older people.

Accommodation at Kingston Care Home is in single occupancy en-suite rooms. Home cooking is provided using fresh products, with trained chefs providing a varied daily menu. Special diets can be catered for.

The activities co-ordinator works closely with residents and their families to plan an activities schedule that provides engaging activities to suit everyone's taste.

Show Kingston Care Home on the Map

Care Provided by Kingston Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alexandre Teixeira (Acting Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingston Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingston Care Home Reviews (98)

Total of 98, showing 1-20
9.8

Kingston Care Home has a Review Score of 9.8 (9.791) out of 10, based on 25 reviews in the last 2 years. Over all time Kingston Care Home has 98 reviews.

Overall Experience

  • 70
  • 24
  • 2
  • 1
  • 1

Date Published

98
6
9
25
73

Review from Gary T (Son-in-law of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my father in law only got to spend a short time here as he was very ill, when we visited to look over the home we got an immediate feeling that it was the best place for him. The manager was very nice and took us on a tour of the home to show us around nothing seemed to much trouble and he made
sure we saw all areas of the home and facilities available. Whilst dad was a resident he was clean, comfortable and safe. The communication regarding dads health was very good. We were very happy with the staff all round and we were always greeted with friendliness and a smile. Thank you so much to the manager and his team for making dads last days as comfortable and dignified as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, my wife and family would like to thank the manager & his team at Kingston Care Home, for the outstanding quality of care our Mum/Nan is receiving. Our Mum was placed here at the end of last year, she has been in 2 previous homes where she was extremely unhappy & was not settling. Since being
with the manager & his team, she has settled, she loves the carers, the food & the home in general. The service she is receiving is 2nd to none, the home is clean, the food is lovely and well presented, her needs are taken care of, she is treated with dignity & respect. She isn't the most easiest of people to please and can be quite challenging at times but the staff know how to deal with her on her bad days, calming her down & making her feel safe and comfortable again. There is always someone to speak to & we get regular updates. We honestly can't thank the manager and his team enough. We highly recommend this beautiful home to anyone looking for somewhere for their loved 1.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle A (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home is fantastic from management to cleaners, I can't fault them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W V (Friend of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff pleasant and welcoming. My friend is well looked after. She is neatly dressed and her hair washed. She has dementia and therefore needs close supervision when walking in the corridors. I am writing this on behalf of my friend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara H (Wife of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to the home four weeks ago as he was becoming unsafe at home. He was made welcome by each staff member. I know he calls me all the time but they are patient with him. He has a; already been taken to the National History Museum. If I go to visit and he is not in his room the carers always
know where he is, if I take him out a carer comes to the car to lift the wheelchair into the care for me. Nothing seems too much trouble for them. Though he has had the hearing aids in the wrong ears sometimes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris B (Husband of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had a two-week stay and settled in very quickly thanks to the kind and supportive staff. She fairly rapidly started to eat in the dining room with other service users and I think she enjoyed the experience. She seems to have slept well although she rolled out of bed on one occasion. It was not
obvious to me what sort of activities took place and I took her out a couple of times for singing events that we normally attend. The staff were helpful in ensuring she had supper, although she came back a few minutes late. I was slightly concerned about her clothes getting lost but in due course have reappeared. I was kept well-informed about how she was coping.

Reply from Maisie Lawrence, Marketing Assistant at Kingston Care Home

Thank you very much for sharing your feedback about your wife's stay at Kingston House Care Home. We are so pleased to hear that she settled in quickly and enjoyed dining with others, as creating a welcoming environment for all residents is one of our top priorities. Our care team strives to deliver a variety of engaging and enjoyable activities through our 'Magic Moments' programme, with options tailored to suit the hobbies and interests of our residents. Each week, we provide a "What's On" planner, which offers detailed information about the activities available, including the very popular singing sessions that many of our residents look forward to! If there's anything further we can assist with, please feel free to reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark A (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful group of people working at Kingston Care Home. Warm, friendly and most importantly as the name suggests, they care! They treat my father like he is part of the family, with fondness, dignity and tenderness. The building too is a well-maintained, clean and fitting space for Dad to live
out his twilight years!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ewa L (Wife of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whole team at nursing home were exceptionally kind and caring for my husband. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Wife of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and caring.
They are very supportive are respond to any request that is needed.
They all have a very demanding job and cope with it very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda B (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Kingston Care Home for about two years now. In that time he has been very settled and happy and felt very well cared for. The staff have always been very friendly to me and keep me well informed as to how my dad is doing. I couldn't have asked for a better place for my dad to be
in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Friend of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Kingston Care Home enough for the consistent care given to my friend. She was always very well looked after, with her hair always brushed and clean, and her room was always spotless. The staff at Kingston Care Home, starting from one particular member of staff to the manager, was amazing.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen P (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to the home at the end of last year after a sudden decline in health. We were, as a family, immediately taken in and welcomed. Dad got a good grooming and the world felt right again. The staff were always cheery, kind and very helpful. Dad became attached to a favourite mug and they would
make sure it was kept topped up with tea. The nurses kept us informed of any changes in his health and the course of action they were taking. The room was clean, well-kept and felt homely. The management staff would always greet us when we were visiting and made themselves available if we needed to chat or ask questions. We were reassured while Dad was in their care and were able to enjoy the best quality time with him whilst they looked after him. A massive thank you to everyone at Kingston Care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Min P (Daughter-in-law of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from Kingston Care Home. What a team! I never phone ahead to announce my visits but I always find my mother-in-law looking clean, well-groomed, often with the company of a member of staff. The food is given regularly and is very nutritious and suited to the needs of the elderly. The nursing
staff are also excellent.
Thank you Kingston, you are a happy staff who cares about the residents and even their visitors. I am always greeted by my name and with kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Son of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for nearly five years. She was very happy here and referred to it as her home. We always found the staff to be friendly, caring and kind. My mother was always well cared for and treated with the utmost respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Next of Kin) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am Next of Kin to the Resident and can only visit occasionally. She has been in the home for getting on for two years and is now bed-bound unless the staff move her to a different location in her chair. She spends many days sleeping but when she is awake she enjoys talking about the experiences of
her lifetime. She is always smartly dressed and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz R (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law and uncle are both in the care home. They are being looked after well. The qualified nurses are excellent and knowledgeable and communicate with the family well. The carers are kind and approachable and always greet us with a smile. The food is of a very good standard and we are very
happy with the overall care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley H (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a gem of a place this was for our short time at Kingston Care, we felt blessed to be there with it's excellent caring staff who were so gentle and professional in every way. So clean and tidy, even down to the front car park with not a trace of litter anywhere outside and beautifully kept gardens
throughout. Staff seemed happy and content and so professional, a sense of calm and peace, well managed - never change, please!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard N (Son of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingston Care Home is a wonderful place. Our experience of all staff, from the managers and amazing carers, through to the brilliantly creative activities team, the friendly cleaners and the home's hard-working gardener (the displays of plants and flowers always look lovely!), has only been positive.
My mum has been a resident for a year now, and the care has been excellent, but equally, she has become part of a warm, welcoming community where residents and carers share friendly, first-name relationships, and everyone is treated not just with respect but with real affection. And that goes for families too! The weekly programme of fun social activities keeps everyone busy, and the special events the activities team arrange for key dates, and especially the parties they throw for residents' birthdays, are always enjoyed by everyone. The employees seem happy to be at Kingston Care Home, and the impressive level of staff retention reinforces this feeling. Thanks for everything, Kingston Care Home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline C (Friend of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend spent the last few months of her life at Kingston Care. She was very well looked after here, in a nicely decorated room which was kept clean and tidy. We personalised her room with some of her pictures and ornaments. All the staff have been lovely - the manager, the lady on reception, the
care assistants and of course the nurses. So grateful to you all.

Reply from Harriet Sharland, Marketing Administrator at Kingston Care Home

Thank you, Caroline, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your friend's experience at Kingston Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Theresa O (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was resident here for just over a year. The staff were always kind, courteous, and respectful to not only Mum's needs, wishes, and desires but also to those of myself and my family. They became extended family and upon her health declining, her last days and hours were absolutely wonderful! Can't
thank you all enough - we love you all.

Reply from Hannah Burke, Marketing Administrator at Kingston Care Home

Thank you Theresa for your wonderful comments. We appreciate you taking the time to leave feedback for Kingston Care Home. We are so very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that your mum's time at Kingston Care Home did see some friendships flourish with the care team, the residents and yourselves. Thank you again Theresa, if there is anything more we can do please do not hesitate to reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Kingston Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Kingston Care Home is calculated as follows: ( (234 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 287 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingston Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Alex

Alex Tiexeira

Job Title: Home Manager

Coming from Portugal, a country renowned for its care for the elderly, Alex found their calling in the UK.


Their career journey spans from Scotland to London, beginning as a Registered Nurse at Colinton Care Home in Edinburgh and later at Uplands Care Home in Streatham. Now, as Home Manager at Kingston, they make a positive impact on residents and the team.


Alex's key to success is getting to know residents and the team, and fostering happiness. They maintain an open-door policy and actively assist the team, frequently seen in uniform.


Beyond work, they love fashion, shopping, and experimenting with new looks.


Their proudest achievement outside work is completing a nursing degree while juggling a part-time job.


Alex emphasises the importance of a caring "family" environment in care homes. Their advice for those seeking the right care home is to follow their instincts and look for inclusion and support in the home's atmosphere, whether as a resident, team member, or family.


Frequently Asked Questions about Kingston Care Home

What types of Care is Kingston Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingston Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Kingston Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Kingston Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingston Care Home to the centre of Kingston upon Thames?

0.8 mile(s) as the crow flies, distance by road may be significantly further.