Kingston Care Home

Jemmett Close, Coombe Road, Kingston upon Thames KT2 7AJ
Submit a Review
9.8 98 Reviews
  • Kingston Care Home, Kingston upon Thames
Kingston Care Home has been refurbished and is located in a residential area close to Kingston General Hospital. The home is close to shops, local amenities and public transport.

This care home provides nursing, residential, respite, and palliative care for older people who are physically frail and older people.

Accommodation at Kingston Care Home is in single occupancy en-suite rooms. Home cooking is provided using fresh products, with trained chefs providing a varied daily menu. Special diets can be catered for.

The activities co-ordinator works closely with residents and their families to plan an activities schedule that provides engaging activities to suit everyone's taste.

Show Kingston Care Home on the Map

Care Provided by Kingston Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alexandre Teixeira (Acting Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingston Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingston Care Home Reviews (98)

Total of 98, showing 21-40
9.8

Kingston Care Home has a Review Score of 9.8 (9.791) out of 10, based on 25 reviews in the last 2 years. Over all time Kingston Care Home has 98 reviews.

Overall Experience

  • 70
  • 24
  • 2
  • 1
  • 1

Date Published

98
6
9
25
73

Review from Maggie S (Niece of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Thankfully my aunt is now being well cared for. She's happy.
The staff are wonderful, each has supported the family and cared for our aunty. This is all staff: nursing staff and others. We're very happy Aunty is now being cared for with all her needs met.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverly H (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Kingston Care Home from hospital to be assessed. Every single member of staff - carers, nurses, admin etc have been so helpful. Their care and compassion is 100%. The well-being of the resident is their main concern at all times. The food and rooms are excellent, no one would go hungry.
Mum has said that having to deal with losing her ability to to everyday things for herself can sometimes make her angry and frustrated, on a few occasions she has had to apologise to staff, but they all understood. They are all marvellous.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann J (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, thank you!
The staff are exceptional. Could not ask for better care for Mum.
Mum looks so much better with the great food provided, and is very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W S (Sister-in-law of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was admitted from hospital. He was very frail and recovering from a serious condition. He has had several serious relapses there is no question had it not been for their quick-acting, outstanding care and welfare he would not be with us today, my brother-in-law speaks highly of the
home, quality of the accommodation, hygiene and one-to-one treatment. He feels part of the home and welfare and well-being are paramount, which is a great comfort. They make every effort that he interacts with the entertainment and facilities menu is excellent quality produce - steamed vegetables, choice of meats and delicious, desserts. He has a comprehensive care plan, which all the staff are aware of and that’s brought to my attention when necessary. The manager is very aware of his residence and their needs and his priority is for their welfare and happiness has transferred to his staff. Tha manager and all his staff do an outstanding job which is such a comfort and peace of mind knowing my brother-in-law is in such good care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Corina S (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingston Care Home is a hidden gem. The quality of care provided is outstanding. The management and staff are genuine and caring people. They treat residents with dignity and respect and are supportive of family members. My father's health was very poor upon entering the home but with the attention
to the care of the staff, he improved. The home has an excellent homely environment that's very clean and nicely furnished. We have nothing but positive interactions with management/staff. In my father's final days, the staff spent time with him and kept us updated on his condition. I appreciate everything they do and can never thank them enough. They are an excellent example of what a residential home should be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just lost our ninety-two year old mother who had been a resident of Kingston Care Home for eighteen months.
Our mother had Alzheimer's and near the end was very frail indeed.
She received excellent care in every way throughout her time at Kingston with respect, kindness and enormous empathy
from all the staff. She developed friendly relationships with the staff and other residents and remained happy and content throughout this period of her life. The staff always listened to us and followed up on any thoughts or questions that we had and we feel that our mum felt secure. Her last days were met with compassion and wonderful nursing care for which we are very grateful.

Reply from Katie Barnett, Marketing Executive at Kingston Care Home

Thank you for your feedback and for taking the time to share your experience at Kingston Care Home. We are so sorry to hear about your mother but pleased you felt she received great care and hope that her time at Kingston did see some friendships flourish, especially with the care team. If there is ever anything more we can do for you, please do not hesitate to reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare W (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Kingston Care Home since November 2022. She is 93, very frail and at the end of her life. The nurses have been very kind and respectful of my mother's needs. They gently encouraged her to integrate with life in the home when she was more able but have always listened
and evolved their care to reflect my mother's situation. They have been kind and supportive to me on my daily visits. The whole team are friendly and welcoming. I couldn't recommend it more highly.

Reply from Katie Barnett, Marketing Executive at Kingston Care Home

Thank you, Clare, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and that your mother has settled in well. We look forward to seeing you again soon. Take care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kelly R (Friend of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all so polite and helpful. Nothing is too much trouble.

Reply from Katie Barnett, Marketing Administrator at Kingston Care Home

Thank you for your wonderful feedback about Kingston Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L Z (Relative of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Kingston Care Home, they are professional, friendly and loving. It's like a home for us.
Thank you is not enough to express our appreciation.

Reply from Katie Barnett, Marketing Administrator at Kingston Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V P (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers on the floor my mum lives on are very friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was made very welcome (and so were her family). She is well cared for by extremely kind staff. We are so pleased to have found Kingston Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy T (Wife of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received excellent care and nursing from everyone at Kingston Care. As my husband was at end of life, we, as a family, were so looked after. I would recommend Kingston Care to anyone having to look for care and nursing for their loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H B (Son-in-law of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is safe and content. She has improved no end by being in Kingston Care Home. She can't use all the facilities but enjoys being able to see people outside, through her window.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean G (Wife of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well run and comfortable home, always very cheerful staff who operate with calm efficiency. The room is good with attention to detail and everything is done to ensure resident's safety and well being. Highly recommended.

Reply from Katie Barnett, Marketing Administrator at Kingston Care Home

Thank you, Jean, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Kingston Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia T (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely environment, friendly and helpful staff. My mum is very settled here and that makes me very happy. From reception to cleaners, all work extremely hard and are very much appreciated.

Reply from Katie Barnett, Marketing Administrator at Kingston Care Home

Thank you, Patricia, for letting us know how we are doing at Kingston Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mazher H (Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident here last year but came back again recently. I am so happy to be in Kingston Care Home, the staff are excellent, so welcoming and very friendly. The food is lovely here, very good choice. I love the activities here too and meeting all the other residents. The care team, nurses, domestics,
admin, receptionist and management are all excellent. I am very happy to be here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Friend of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and staff always attentive and caring. No bed sores and she has benefitted greatly while in Kingston Care Home - friendly reception and front office management in my many visits in nearly six years whilst in Kingston Care Home - very grateful!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin G (Son of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum arrived at Kingston her health and happiness has shown a vast improvement.
The staff are great and have a very good relationship with her and long may it continue.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew D (Son of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a lovely last 7 years living at the Kingston Care Home. They were happy years being cared for by wonderfully dedicated, caring and respectful carers. I cannot fault the care she received during her long stay at the home and everybody was so kind to my elderly step-father, who visited on
a regular basis.
I would like to say a big thank you to everybody at the home, especially over the last two difficult years of covid.

Reply from Olivia Shields, Marketing Assistant at Kingston Care Home

Thank you, Andrew, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Kingston Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Kingston did see some friendships flourish with both the care team and residents. Thank you again Andrew, if there is anything more we can do please do not hesitate to reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol B (Relative of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family member was made welcome straight away by this excellent, caring team. How lucky we were to have found them at Kingston Care Home. His medications were handled and he was encouraged, when possible, to enjoy times with others. He gained an understanding of his limitations but was always treated
with kindness, consideration and patience. Communication with the family was also great. We can't thank the team enough!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Kingston Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Kingston Care Home is calculated as follows: ( (234 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 287 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingston Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Alex

Alex Tiexeira

Job Title: Home Manager

Coming from Portugal, a country renowned for its care for the elderly, Alex found their calling in the UK.


Their career journey spans from Scotland to London, beginning as a Registered Nurse at Colinton Care Home in Edinburgh and later at Uplands Care Home in Streatham. Now, as Home Manager at Kingston, they make a positive impact on residents and the team.


Alex's key to success is getting to know residents and the team, and fostering happiness. They maintain an open-door policy and actively assist the team, frequently seen in uniform.


Beyond work, they love fashion, shopping, and experimenting with new looks.


Their proudest achievement outside work is completing a nursing degree while juggling a part-time job.


Alex emphasises the importance of a caring "family" environment in care homes. Their advice for those seeking the right care home is to follow their instincts and look for inclusion and support in the home's atmosphere, whether as a resident, team member, or family.