Kingston Care Home

Jemmett Close, Coombe Road, Kingston upon Thames KT2 7AJ
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9.8 98 Reviews
  • Kingston Care Home, Kingston upon Thames
Kingston Care Home has been refurbished and is located in a residential area close to Kingston General Hospital. The home is close to shops, local amenities and public transport.

This care home provides nursing, residential, respite, and palliative care for older people who are physically frail and older people.

Accommodation at Kingston Care Home is in single occupancy en-suite rooms. Home cooking is provided using fresh products, with trained chefs providing a varied daily menu. Special diets can be catered for.

The activities co-ordinator works closely with residents and their families to plan an activities schedule that provides engaging activities to suit everyone's taste.

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Care Provided by Kingston Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alexandre Teixeira (Acting Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingston Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingston Care Home Reviews (98)

Total of 98, showing 41-60
9.8

Kingston Care Home has a Review Score of 9.8 (9.791) out of 10, based on 25 reviews in the last 2 years. Over all time Kingston Care Home has 98 reviews.

Overall Experience

  • 70
  • 24
  • 2
  • 1
  • 1

Date Published

98
6
9
25
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Review from Mary B (Niece of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt suffered a major stroke in October 2018 and needed a lot of support during her stay at the care home. Her physical needs were met very efficiently, and she was given every encouragement to participate in creative activities and to maintain and improve her mobility.


During the covid pandemic,

every effort was made to maintain contact between the care home residents and their loved ones using emails and modern technology. The support team were very innovative in the pastimes and entertainments they prepared for the residents so the environment was uplifting and engaging.

Reply from Olivia Shields, Marketing Assistant at Kingston Care Home

Thank you, Mary, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Kingston Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from Karen S (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the summer of 2020 we were faced with the sad reality of needing to place my mum in a care home, due to complex nursing needs and frailty. Kingston Care Home provided my mum with a place and as soon as we met and spoke to the staff, we knew she would be looked after. All of the staff were amazing
from management to domestic and my mum was so happy. She was never lonely, even during COVID restrictions, staff always popped in and out for a chat. The kind chef and his team always made sure that her dietary needs were met. Sadly my mum became gravely ill in September, during this time my mum and our family were treated with the utmost respect right up to the time of saying goodbye. Thank you so much.

Reply from Olivia Shields, Marketing Assistant at Kingston Care Home

Thank you, Karen, for your feedback and for taking the time to share your experience at Kingston Care Home. We are so sorry to hear about your mum, but pleased you felt she received great care and hope that her time at Kingston did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.


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Review from Sue S (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away at Kingston Care Home (7th Oct) and I just need to say how amazing this care home is. My mum was admitted into the care home in January 2021. She was admitted via the hospital fast track and as a family, we had great reservations regarding her being in any care home. However,
I can honestly say we couldn’t have asked for a better place for her to be in, they were so kind and caring to our mother and always kept us up-to-date with everything going on with her. Nothing was too much trouble! We cannot thank them enough for making the last 10 months of our mum's life what it was. Even in the last few days of her life, they accommodated us as a family, being there if we needed anything right until the end. They showed true empathy and sympathy when the end came for her and we feel they genuinely cared. So once again I will say on behalf of our family - thank you so much Kingston Care Home, an absolute gem of a place.

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Review from D B (Son-in-law of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff made the last two weeks of my mother-in-law's life as comfortable as she could have been. The staff treated her with dignity at all times.

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Review from David F (Son of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad are very happy in this home.

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Review from Sue W (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring and happy environment. My mother is very happy living here, as her family are.

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Review from Tara T (Stepdaughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor experience, my stepfather received terrible care in your home. He resided with you for twelve weeks and was taken to hospital via an ambulance and was placed in high dependency and sadly passed away. I feel your staff are very unqualified and need to be overlooked more carefully. No care plan was
ever shown to our family and the management team are working like dust. One minute there was a manager, then they left.

Reply from Olivia Shields, Marketing Assistant at Kingston Care Home

We are very sorry for the loss of your Stepfather and our sincere condolences are with you and your family.
Thank you for providing your feedback and sharing your experience with the care home, which we are very sorry to hear was not a positive experience. We would be more than happy to speak with you directly so we can look into your concerns, and would encourage you to call the home and speak to the Home Manager.
Your feedback is very valuable to us and we will look into all the concerns you have raised in order to improve the quality and standard of care provided.
Thank you again for raising your concerns.


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Review from J C (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the care home two weeks ago, and the staff are friendly and willing to go above and beyond. Dad has settled in well, and I'm happy with the care provided.

Reply from Olivia Shields, Marketing Assistant at Kingston Care Home

Thank you for letting us know how we are doing at Kingston Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Patricia R (Wife of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is faultless in every way. The carers, nurses, doctors and administrators work tirelessly to give their residents the very best care in their starlight years, nothing is too much trouble no matter what is needed it is done in a flash and if needed in an emergency, an earthquake happens
and it's sorted. The organisation is faultless I trust this home/staff to do a job which I no longer could do. And my resident is very happy contented and being kept alive. Dedication by angels who put others first in this very trying time.

Reply from Kristen Fitzgerald, Marketing Assistant at Kingston Care Home

Thank you, Patricia, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Kingston Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Antony B (Son of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was a resident at the home until recently. I would like to pay tribute here to the kind care and attention that the staff gave to him while he was in the care home. My experience while I was still free to see him was that the staff treated him like a friend and showed genuine interest
in his well being. Thus during the pandemic, I have always felt that he was in safe hands. I talked earlier this week with the nurse who was with him on his final day and she kindly provided me with the comfort that he had not suffered. I guess care homes can have all sorts of facilities etc, but in the end, the thing that counts is the hearts of the staff and that Kingston Care Home has in abundance. So thank you to everyone for helping my lovely Pa.

Reply from Kristen Fitzgerald, Marketing Assistant at Kingston Care Home

Thank you, Antony, for your feedback and for taking the time to share your experience at Kingston Care Home. We are so sorry to hear about your Father but pleased you felt he received great care and hope that his time at Kingston did see some friendships flourish, especially with the care team. Take care.


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Review from M S (Friend of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has been at Kingston for around a year and he couldn’t be happier with the service he receives. We talk regularly on the phone and even during Covid, we have been able to keep up with our chats and he informs me that the staff are doing all they can to keep him happy and safe.

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Review from Fabio P (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really happy the way my father is being cared for by the staff. They all work so hard in this difficult time by keeping professional without showing any stress, so I do recommend Kingston care home.

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Review from Stacey L (Granddaughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is at Kingston care home and has been for a year or so now. Its been really hard with coronavirus not to visit her but the home has kept in contact with my mum and we speak with my Nan almost daily. She is happy and comfortable and that is all we can ask for. The staff are always helpful and
friendly and we can't wait to visit once this is all over.

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Review from Frank G (Partner of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standard good. Sometimes a bit slow.

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Review from Claudia H (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very well cared for since moving to Kingston Care Home. The staff are all very caring and supportive and look after her needs well. I am kept informed with her state of health etc and feel able to ask anything about her care, should I be concerned. I am very happy with Kingston Care Home
and would recommend it to others.

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Review from L E (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Mum is being well looked after. It has taken time for us to get used to her being in a home and for her too. There is or could be improved, the menu system as after she has had what she does not like. But they all listen, do the best they can. When we asked if Mum could be moved to a bigger
room, the Manager could not have been more helpful. The move all went well and the maintenance man was marvellous.

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Review from L C (Brother of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother was happy with his stay in the home.

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Review from P E (Partner of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The permanent care staff are excellent and very caring, but because of the shortage of staff, they do not have time to provide as much time as they would like with residents. The standard of agency staff is abysmal and they appear to have little or no training and 'are only there for their wages!'

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Review from W I (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after and is always treated with care, kindness and respect. The staff are always very polite and friendly and help, if needed, is readily given. My mum doesn't take part in any activities but I know should she have been well enough and mobile/able to, there are things she
would have really enjoyed. She is always kept clean. Her room is lovely and clean.

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Review from Ursel F (Friend of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked the home to provide a room and tea party for a 92nd birthday party for our friend. They decorated her room, brought her beautifully dressed into the room and made her a special birthday cake. They are very kind and attentive.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Kingston Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Kingston Care Home is calculated as follows: ( (234 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 287 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingston Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Alex

Alex Tiexeira

Job Title: Home Manager

Coming from Portugal, a country renowned for its care for the elderly, Alex found their calling in the UK.


Their career journey spans from Scotland to London, beginning as a Registered Nurse at Colinton Care Home in Edinburgh and later at Uplands Care Home in Streatham. Now, as Home Manager at Kingston, they make a positive impact on residents and the team.


Alex's key to success is getting to know residents and the team, and fostering happiness. They maintain an open-door policy and actively assist the team, frequently seen in uniform.


Beyond work, they love fashion, shopping, and experimenting with new looks.


Their proudest achievement outside work is completing a nursing degree while juggling a part-time job.


Alex emphasises the importance of a caring "family" environment in care homes. Their advice for those seeking the right care home is to follow their instincts and look for inclusion and support in the home's atmosphere, whether as a resident, team member, or family.