Review from Hayley J (Sister of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

I have spent a lot of time here visiting my brother and the care has impressed me. Staff have great empathy and patience for people staying including my brother. The place is really clean and the standards of hygiene have impressed me.

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Review from I G (Daughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience

My father spent just over 3 months as a Kingston Care Home resident. Throughout that period he was cared for attentively and he rallied significantly before inevitably succumbing to his illness. His affection for his carers was the best testament to his level of care and their professionalism. The staff

were always welcoming and helpful and always greeted us and Dad with a smile. When Mum visited she was encouraged to feel at home and join in activities with Dad, should they wish. The home has a calm, friendly and purposeful atmosphere and the management are approachable and helpful. I would definitely recommend KCH, it served our 'ardent care home sceptic' very well indeed. Heartfelt thanks to all the staff who were involved in Dad's care.

Reply from Tessa Matthews, Marketing at Kingston Care Home

Thank you for your lovely words about Kingston Care Home. It really means a lot to us all and in particular the team at Kingston.

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Review from Liz A (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience

My mother spent the last eight months of her life at Kingston Care Home and I cannot speak highly enough of the home and the staff, kind, respectful to my mother's needs and highly responsive to any issues that arose as a result of her declining health. The entertainments manager works tirelessly and

with unwavering good humour to make the residents' lives more enjoyable. I feel blessed that Mum was looked after so well here in her final months and the staff relieved me of an enormous burden of worry, thank you.

Reply from Alison Geddes, Marketing Administrator at Kingston Care Home

Thank you for your positive comments about our home, it is great to hear how pleased you are with the care your Mum received here at Kingston. The Home Manager and the team will be delighted to hear your feedback. Thank you again, best wishes to you and your family.

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Review from A H (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in Kingston Care Home since May 2018. The standard of care that she receives is very high. All the staff are approachable, friendly and respectful. They are always ready to help with any request and nothing is too much trouble.
The care home is very well managed with excellent

communication between staff, residents and families.
We as a family, feel that our mother is comfortable, safe and very well cared for in Kingston Care Home.

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Review from K M (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience

My experience of the care home is as a son of a resident with significant care needs (bed bound, dementia care and cancer). My mother has been in the home for three months and while she has been there I have been very impressed by the attention to detail, care, consideration and fun that the team have

brought to the delivery of care. There are times when I feel humbled by the way the team approach a very difficult job with good humour. I feel my mother is in excellent hands safe and secure.

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Review from Joseph O (Friend of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience

Very caring and considerate home from home, treating every resident as someone special.
Staff are faultless and kind and professional and seem to love to go the extra mile.
Any requests are promptly and efficiently dealt with, making palliative care human.

Reply from Tessa Matthews, Marketing at Kingston Care Home

Thank you so much for your lovely feedback about Kingston Care Home. The team will be delighted to hear what you've said.

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Review from A B (Stepdaughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience

On the surface, this home seems good. Many of the staff are very kind and treat the clients with respect and dignity. However, many do not and it is clear that the care is missing and that this is just a job.
The moving and handling sometimes seem more like "man-handling".
I have had to ask for my

step-dad's carpet to be shampooed on several occasions. I think it should be done when there's an accident, not wait until it stinks. And it does.
The staff who are good are very good but I feel on the whole, it falls short.
Also, hearing aids go missing or get melted in the dryer. Clothes have also gone missing.

Reply from Jane Halliday, Regional Manager at Kingston Care Home

Brighterkind apologises that in this instance we have not met the standards that we are known for and expect in our Homes. We invite you to please meet with the Home Manager to discuss your experience in more detail so that we can take learnings from this.

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Review from L P (Friend of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

An elderly gentleman who is a family friend is in the Kingston Care Home. The home is excellent, the staff are very caring and encouraging and gentle with the residents. They go out of their way to ensure the residents have what they need. The home is very well managed and welcoming. They have a lot

of activities planned for those residents who can attend.

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Review from Viviane S (Wife of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident since August 2017 and I can only describe Kingston Care Home as a very caring, professional home. The staff are consistent, friendly and kind and understanding. My husband has stayed in two other nursing homes and this is by far the best.

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Review from David T (Brother of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience

Kingston Care Home recommended by placement officer at St Georges Hospital. Viewed 9 or 10 other homes in the area my sister loves and Kingston was the only one with nurses having mental health qualifications. Really pleased we chose Kingston. Not the poshest or upmarket but find the staff and nurses

really caring towards my sister always keeping me informed of issues promptly. A good location for public transport and local shops for essential shopping. Thank you.

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Review from Geraldine B (Daughter-in-law of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

Our family was very happy with the compassionate care our elderly relative received for the last 4 months of his life. The staff are very friendly. The professional nurses are excellent and communicated well with us at all times. We felt very confident with the care that he was receiving.

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Review from Brian H (Stepson of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

I have found the treatment of my stepfather to be exemplary. The staff are courteous, good-natured, patient and nothing is too much trouble. He is always kept clean, tidy and well fed.

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Review from Sigla T (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

I cannot rate this care home highly enough. The staff are wonderful: attentive, kind, caring, reassuring and professional. The support for my mother, who comes to visit my father virtually every day, is incredible. She is so secure in the knowledge that he is well cared for and that she is informed

of any changes or GP visits which is so essential. Communication is excellent. The food is always well presented even though it is all pureed - the room is spotless and the atmosphere welcoming and calm. Thank you so much.

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Review from Janet H (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident here for two weeks now and I have been very impressed with the level of care. Nothing is too much, they are always cheerful and helpful. Food is very good and the rooms are clean and comfortable. The activities lady is full of fun and energy and keeps everybody on their

toes and smiling. Excellent home!

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Review from Agnes C (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

My mum is being well looked after by very caring staff despite sometimes being under extreme pressure when staff levels are low. This does not affect their attention to residents.

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Review from Linda F (Daughter of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience

The home provides adequate care and understanding of people's different needs. The staff show great patience and understanding when dealing with my mother's condition.

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Review from Bill O (Brother of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience

The people at the home have the guests best interests in mind at all times and give the best care and attention available.

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Review from Paul (Son of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience

The home is well run and is clean, quite spacious and nicely decorated. It has a particularly good, friendly atmosphere. The nurses and carers provide a first-rate professional quality of care. They are warm, patient, proactive, and are always pleased to help. There is an excellent provision of entertainments/activities

for those who wish to take part. I am so glad to have chosen this home for my mother.

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Review from M W (Friend of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

I find that the care home is in an excellent location together with an inviting entrance.
The building is in an immaculate condition. The care my friend is receiving with your care is superb. The variety of entertainment is good, very uplifting. Food is excellent.

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Review from Winnie W (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been here for almost 5 months and my husband and I visit her on an almost daily basis. We found the staff here are very dedicated and very approachable. We are very happy with the service and feel that my mother has been cared for with great dignity.

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Kingston Care Home

Care Provided by Kingston Care Home

Good to Know

Funding & Fees Guide for Kingston Care Home

Facilities