Kingston Care Home

Jemmett Close, Coombe Road, Kingston upon Thames KT2 7AJ
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9.8 98 Reviews
  • Kingston Care Home, Kingston upon Thames
Kingston Care Home has been refurbished and is located in a residential area close to Kingston General Hospital. The home is close to shops, local amenities and public transport.

This care home provides nursing, residential, respite, and palliative care for older people who are physically frail and older people.

Accommodation at Kingston Care Home is in single occupancy en-suite rooms. Home cooking is provided using fresh products, with trained chefs providing a varied daily menu. Special diets can be catered for.

The activities co-ordinator works closely with residents and their families to plan an activities schedule that provides engaging activities to suit everyone's taste.

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Care Provided by Kingston Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alexandre Teixeira (Acting Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingston Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingston Care Home Reviews (98)

Total of 98, showing 81-98
9.8

Kingston Care Home has a Review Score of 9.8 (9.791) out of 10, based on 25 reviews in the last 2 years. Over all time Kingston Care Home has 98 reviews.

Overall Experience

  • 70
  • 24
  • 2
  • 1
  • 1

Date Published

98
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Review from Paul W (Husband of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been at Kingston Care Home for almost one and a half years and overall I am very impressed with all aspects of the care provided.
It is fortunate the premises have an efficient purpose built layout on 3 independent floors.
However, the most important aspect is the staff who all do
a great job particularly the nurses and carers who look after the residents so well.

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Review from Rosemary A (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care is good. the staff are friendly and helpful.


On a negative note, there have been times when it has not had the right amount of carers on the floor which does affect the care provided to the residents and the cleanliness of the home.


Having said that, my overall judgement of the

home is good.

Reply from Rebekah Saint, Marketing Administrator at Kingston Care Home

Thank you very much for your positive experience at Kingston Care Home; it is appreciated. We always have enough team members available to meet the needs of our residents and will either be visible in the home or attending a resident in their room. We have a dedicated housekeeping team and your feedback will be taken on board and fed back to the team. We appreciate your feedback on such matters and are continuously monitoring to ensure we consistently deliver the good service you received.


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Review from Maureen E (Daughter of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of my mother entering this amazing home, I have been extremely pleasantly surprised by the care and attention of this amazing home.


I have spent many hours witnessing the most wonderful care team and I cannot thank them enough.


I will and have recommended this home to everyone

that stands still long enough, so a big thank you.

Reply from Iolanda Lucci, Business Development Manager at Kingston Care Home

Dear Maureen, thank you very much for your wonderful feedback, I will be sure to pass this on to the team. We are dedicated to ensuring the best possible care for all of our residents and our team. It is a pleasure to care for your mother and I look forward to seeing you soon.


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Review from Victoria H (Friend of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is always a lovely visit when we come to see our friend. Today Vera Lynn was playing and my friend was singing along. I always leave feeling our friend is happy and well looked after. The staff are always lovely and my one year old manages to get biscuits out of them every visit!

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Review from D N (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Kingston Care Home bring a smile to my mums face every day and to me, that's the most important thing. she feels looked after and cared for which is peace of mind for myself and my family.

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Review from T M (Friend of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are always so kind and caring. They treat the residents with respect and dignity and nothing ever seems to be a bother. They look after everyone.

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Review from Denise (Daughter of Resident) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy at Kingston Care Home. She has been able to make friends in a safe, caring environment and knows that her needs will be well met.

Reply from Iolanda Lucci, Business Development Manager at Kingston Care Home

Thank you so much for your kind words. We are delighted that your mother is happy here and she is a delight to care for.


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Review from Martin S (Son of Resident) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Kingston Care Home for over 4 years first with my father and now with my mother. I have always found the staff friendly and caring. I would recommend this home to anyone in need of such care. I visit 5 evenings a week and they are always quick to remedy any issues that may arise.

Reply from Iolanda Lucci, Business Development Managers at Kingston Care Home

Thank you for your wonderful comments Martin. I will be sure to pass this on to the team. We are very proud of our friendly team and I am delighted you feel the same.


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Review from Tony M (Husband of Resident) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A purpose built care home that is practical and spacious.
The floors are artificially labelled as the 3rd floor is ‘Dementia’ and lower 2 for ‘Care of the Elderly’ many have dementia too!!
Most carers are pleasant and capable. Nurses on each floor (mainly paperwork!).
Good food and improving activities.

Reply from Iolanda Lucci, Business Development Manager at Kingston Care Home

Thank you for your feedback which will be shared with the team. We are continuously striving to improve our services for our residents and their families and your comments are greatly appreciated.


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Review from Faye M (Daughter-in-law of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been here since January. We are very happy with care she has received. She has dementia and the staff are very good with her and always helpful.

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Review from J W (Friend of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit pm weekly and always find that I am recognised, warmly welcomed and acknowledged by any member of staff I encounter.
The reception area is attractive with fresh flowers and beverages are available should access not be convenient to the resident on arrival. The front and rear garden areas are
well laid out and maintained.

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Review from Walsh (Friend of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been living at Kingston Care Home for 4 and a half years. He is happy and healthy. The medical and social care he received is excellent. The staff are attentive and caring and deserve the highest praise.

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Review from Brian M (Son of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mother is well looked after and cared for. The staff are friendly and helpful.

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Review from Widad S (Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very comfortable and feeling better.
The staff are friendly and helpful.
I am very happy with my care.

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Review from M P (Husband of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband cannot at present fo activities but what I have seen is very entertaining. His nursing care is excellent. Overall care staff do their best to keep him clean and comfortable.

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Review from A S (Daughter of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's condition both physically and mentally has improved since being here. He cannot walk and needs constant care, cleaning, washing, shaving. The staff have been amazing and are very sensitive and polite as well as efficient. They are friendly and helpful to us and visiting friends. The food
is excellent and cleanliness is good considering what the conditions of residents are. I was apprehensive about my father being in a care home, but I am now very happy and it has taken a lot off the shoulders of my mother and I.

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Review from M H (Son of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here 4 months. I am very happy with my mum's care. She's happy, well fed and healthy.

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Review from I L (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent and I would recommend it to anyone. There's a very homely feeling. The meals are well thought out and nourishing.
It's been a pleasure to visit.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Kingston Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Kingston Care Home is calculated as follows: ( (234 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 287 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingston Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Alex

Alex Tiexeira

Job Title: Home Manager

Coming from Portugal, a country renowned for its care for the elderly, Alex found their calling in the UK.


Their career journey spans from Scotland to London, beginning as a Registered Nurse at Colinton Care Home in Edinburgh and later at Uplands Care Home in Streatham. Now, as Home Manager at Kingston, they make a positive impact on residents and the team.


Alex's key to success is getting to know residents and the team, and fostering happiness. They maintain an open-door policy and actively assist the team, frequently seen in uniform.


Beyond work, they love fashion, shopping, and experimenting with new looks.


Their proudest achievement outside work is completing a nursing degree while juggling a part-time job.


Alex emphasises the importance of a caring "family" environment in care homes. Their advice for those seeking the right care home is to follow their instincts and look for inclusion and support in the home's atmosphere, whether as a resident, team member, or family.