Ladyville Lodge Care Home

Fen Lane, North Ockendon, Upminster RM14 3PR
Submit a Review
9.7 38 Reviews
  • Ladyville Lodge Care Home, Upminster
Welcome to Ladyville Lodge, a warm and welcoming place that residents and staff call home. Ladyville Lodge is a family-owned purpose-built home that provides round-the-clock residential, dementia and respite care situated in North Ockenden.
 
Headed up by a very experienced management team with dedicated and experienced staff. The team delivers the highest level of compassionate, personalised care and are committed to providing residents with dignity, independence and choice.
 
The home has been carefully considered to ensure it offers exceptional accommodation, which is affordable and of an outstanding standard. Every detail of the home has been carefully considered, creating a pleasing and calming environment.
 
All bedroom suites are comfortable and spacious with some having en-suite facilities. The rooms come furnished however residents are able to request an unfurnished room allowing them to bring in those special objects and personal touches to make their room truly feel like home.  
 
At Ladyville Lodge, activities are important to people's health and wellbeing, therefore they have a varied programme of activities, performers and daily activities. There is also an in-house hairdresser. The gardens provide a relaxing and comfortable area for residents to enjoy.
 
Residents range from those who are relatively independent to those who require nursing, residential, dementia or end of life care. Ladyville Lodge provides discreet support in a place which is not institutional and promotes independence as much as possible. Dignity, encouraging, independence, involving family and friends, are part of Ladyville’s ethos. 

Show Ladyville Lodge Care Home on the Map

Care Provided by Ladyville Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maxine Hall (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Ladyville Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,525 – £1,575
    • Self-Funded Residential Dementia Care £1,625 – £1,650
    • Self-Funded Nursing Care £1,750 – £1,750
    • Self-Funded Nursing Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Care £1,700 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,750
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,850

  • Care Package
    This includes planning and delivery, person-centered care plan, all meals, snacks and drinks, access to the full range of in-home activities, utilities such as water, heating and electric, all accommodation costs, housekeeping and laundry service (excluding dry-cleaning), 24 hours staffing to meet their needs.


    Respite Care
    Due to the costs, we incur in preparing a room and the plan of Care for arrival, the minimum term of respite care is two whole weeks. This means that if your stay is less than two weeks, you will be responsible for our charges up until the end of the week you leave the care home.
  • (these prices are only a guideline, please contact Ladyville Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private Parking area to the front of the home


Ladyville Lodge Care Home Reviews (38)

Total of 38, showing 1-20
9.7

Ladyville Lodge Care Home has a Review Score of 9.7 (9.721) out of 10, based on 14 reviews in the last 2 years. Over all time Ladyville Lodge Care Home has 38 reviews.

Overall Experience

  • 30
  • 7
  • 0
  • 0
  • 1

Date Published

38
3
11
14
24

Review from Kim T (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the caring nature of the people that work at Ladyville Lodge to be excellent. They all know the names and varied personalities of their residents. There is a warm atmosphere at the home. The activities and visits are varied, enabling many of the residents to go out and/or experience different
activities within the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maggie N (Wife of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Ladyville for 3 years. The actual home has a very friendly and homely feeling, nice bright rooms and comfortable lounge and dining room. The staff are excellent. Very caring and professional with the residents' best interests at heart. Very happy with his care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter-in-law of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, staff fab, everyone can't do enough for the residents and families alike. Always something going on for residents, trips out, singers and other entertainment. Can't fault it. And when Mum gets unwell, they are really on the ball.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen C (Son of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for. Staff are all nice. Food looks lovely. Mum knows she needs care and knows it is the best home locally. Nursing staff on call all the time. Would recommend. Mum has met some lovely residents and refers to them as her new friends. Staff are always willing to listen, nothing is too
much trouble. Caring and considerate of family feelings.

Reply from Rachel Johnson, Head of Communications at Ladyville Lodge Care Home

Thank you for taking the time to share your Mum's experience in our shared home. We're delighted that she's settled and is enjoying this chapter with friends old and new. It's a pleasure for you both to be part of our community here at Ladyville.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a few hiccups over the past, but things have really improved. The staff are friendly and listen when I need them too, I feel my mum is very looked after with care and her needs are met medically.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been so caring, helpful and accommodating. Yes there are tweaks that could be improved on, but they are working really well with all the improvements coming together at the home. The garden party was just wonderful and enjoyed by all. There are lots of daily activities and they have
entertainment on a regular basis as well as organising outings. Please continue with these, as it's so important for the well-being of the residents. The kitchen staff and chefs are wonderful and work really hard to provide delicious home-cooked meals. Residents may just require some help/assistance with eating the food. The staff also listen to any concerns family members may have and give you their time in a very busy environment and we appreciate all you do, so a massive thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy at Ladyville, she has been here for quite a few years now including lockdown. It's a very caring home and kind, Mum is treated with dignity. She has her favourite carers that she has a laugh with! She said the food is good, her favourite is breakfast! Mum enjoys the singers that come in
and lately enjoys sitting out in the courtyard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey W (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff across all areas are very welcoming. Always happy to help with anything and welcome you warmly to the home. The medical and care staff stay on top of all my father's needs. I feel comfort in knowing my father is not just well looked after and safe but is also part of the welcoming home-from-home
environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane P (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring. Facilities are good with plenty of activities. Rooms comfortable. Would certainly recommend Ladyville Lodge Care Home if you are looking for residential care for a friend or relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet P (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has always been well looked after, the staff are very friendly yet professional. The staff always seem to bring the best out of my Mother. Whilst she has been staying in Ladyville, she has been taken out on various trips, to local landmarks and garden centres. Ladyville organise singers and the
like to visit the facility, and I often see photos on social media of my Mum up dancing, this makes me very happy.
Thank you Ladyville for all your care and attention.

Reply from Rachel Johnson, Head of Communications at Ladyville Lodge Care Home

Thank you so much for your kind words. We're so pleased to see that your Mum is enjoying her stay with us and achieving her goals and aspirations. Thank you for being a valued part of our shared home community.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy J (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has taken a while after my mother's sad passing to write this, but in the short time my mum stayed at Ladyville (4 months) I could not fault the care and attention she received.
From the initial enquiry to her eventual stay, everything was done professionally and with Mum's utmost care in mind.
I
would thoroughly recommend Ladyville.

Reply from Rachel Johnson, Head of Communications at Ladyville Lodge Care Home

Thank you for your kind words. It was a pleasure to support your Mother in our shared home here at Ladyville and we send you our very best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deb O (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had the best time today with my mum and all her friends at the Ladyville Christmas Party. Everyone who works there is so kind and makes you feel so welcome. It was a really lovely day, and I feel so happy with Mum's care. Highly recommend Ladyville.

Reply from Lauren Shaw, Marketing Manager at Ladyville Lodge Care Home

Thank you so much for your kind words, Deb. We are delighted to hear you are so happy with your mum's care and that you are made to feel so welcome in our home - we will pass on your great feedback to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Power of Attorney of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We made the difficult decision to move our loved one to a care home and we could not be happier with our choice of Ladyville Lodge. The moment we walked in there was a real feeling of tranquility, warmth and kindness.
The manager and the whole team are extremely professional, caring, and attentive
to residents' needs and know every person very well. Any queries are managed quickly and effectively.
The new manager has implemented renovations to Ladyville - looking excellent!
The bedrooms are lovely, the lounge has a great community spirit, and the dining experience is amazing! Little touches such as linen tablecloths and flowers on the tables really make the residents feel special. Food is freshly prepared and cooked on-site and is always of very high quality, balanced and nutritious. The care, dignity, and happiness of residents is at the heart of everything. Our loved one is so happy, in her words 'this place is lovely, it's just how I imagine Heaven will be'.
Thank you Ladyville!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V H (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three years ago we had to make the heartbreaking decision to place my mum into care, after careful research we found Ladyville Lodge which offers the kind of care Mum needed and although the initial process was traumatic we realised that Ladyville Lodge was the best place to deal with all Mum's needs.
The staff have always been kind and professional and with many being long-term caregivers it says much for the ethos of the home.
We have always found the management and staff very caring towards Mum and the food is always cooked fresh and seems very tasty.
Where possible the residents can take part in activities and join in the functions within the grounds.
Finally we would like to add that we have always been very happy with the care Mum receives at Ladyville Lodge from all the staff in what must be at times very difficult and trying circumstances.

Reply from Lisa Valentine, PR and Communications Manager at Ladyville Lodge Care Home

Thank you so much for taking the time to leave us such a lovely review. We're so pleased that your mum has been happy with us and that our dedicated teams continue to work to the high standard expected.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn O (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked through the door everyone was very welcoming.
The carers are always happy, smiling and helpful.
It’s a good feeling knowing you can walk away knowing your mum is being looked after.
Although I feel it could do with a bit of modernisation, it makes up for it with caring
staff.

Reply from Maxine Hall, Registered Manager at Ladyville Lodge Care Home

Thank you so very much for your review. This is exactly the feeling I want everyone to have when they walk into Ladyville Lodge. The refurbishment is underway but, as you can imagine, it is going to take some time given the size of the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Sister-in-law of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law spent two months here recently and he loved it. Lovely large room, not luxurious but rather have basic room with five star care. The staff in particular, from The receptionist to the carers through to management- I felt they really cared for him. The staff feel like one big family
here.
The food was excellent and my brother in law (who has learning difficulties) was treated with kindness, respect and great patience - nothing was too much trouble.
Set in beautiful grounds, we really felt that he was in great hands.
Thoroughly recommend Ladyville Lodge to anyone looking for a place for their loved one.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thank you for taking the time to leave us such a lovely review!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn S (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice, friendly, and "upbeat" care home.
Staff are extremely friendly.
They show love and support to residents.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thank you so much for taking the time to leave us a lovely review and for all your support of Ladyville lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah C (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum had Alzheimer's and came to Ladyville Lodge Care Home from hospital for end of life care. I cannot speak highly enough of the care she received. Family members were made extremely welcome and communication and nursing were superb. It was extremely comforting to be able to spend so much time
with Mum and to see her treated as if she was their relative by the staff. Ladyville Lodge is set in a lovely location, so it is a peaceful and tranquil place for residents and visitors. As a family, we are extremely grateful for the wonderful care and support for Mum and us all during such a difficult and sad period.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thankyou so much for taking the time to leave us such a lovely review and for your support to Ladyville lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Niece of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of our auntie at the end of her life.
Thank you for all the care and support.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thankyou for taking the time to leave us a review, I will ensure your comments are passed on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Nephew of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Ladyville Lodge was extremely professional at all times. Very caring and explained the care she needed. We were very happy to leave her in Ladyville Lodge, the care she received and the family were made very welcome.
Thank you for your care, at such a sad time in our lives.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thankyou for leaving such a lovely review, Your comments will be passed to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Ladyville Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Ladyville Lodge Care Home is calculated as follows: ( (125 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 165 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ladyville Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Maxine

Maxine Hall

Job Title: Manager

Joined: 2021

I’m Maxine, Registered Manager at Ladyville Lodge in Upminster. My family are incredibly important to me. This aligns with my work here at Each Other Care, as we are a family-owned organisation. I’m a former schoolteacher and made the move into the care sector after realising this is where my passion lies. My favourite thing about my role is being able to make a difference in people’s lives and seeing them thrive with us here at Ladyville Lodge. I’m proud of the inclusive ‘family-style’ community we have built to provide people with the very best care.


Frequently Asked Questions about Ladyville Lodge Care Home

What types of Care is Ladyville Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ladyville Lodge Care Home provide?

Palliative Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Ladyville Lodge Care Home have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ladyville Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ladyville Lodge Care Home to the centre of Upminster?

2.3 mile(s) as the crow flies, distance by road may be significantly further.