Ladyville Lodge Care Home

Fen Lane, North Ockendon, Upminster RM14 3PR
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9.7 38 Reviews
  • Ladyville Lodge Care Home, Upminster
Welcome to Ladyville Lodge, a warm and welcoming place that residents and staff call home. Ladyville Lodge is a family-owned purpose-built home that provides round-the-clock residential, dementia and respite care situated in North Ockenden.
 
Headed up by a very experienced management team with dedicated and experienced staff. The team delivers the highest level of compassionate, personalised care and are committed to providing residents with dignity, independence and choice.
 
The home has been carefully considered to ensure it offers exceptional accommodation, which is affordable and of an outstanding standard. Every detail of the home has been carefully considered, creating a pleasing and calming environment.
 
All bedroom suites are comfortable and spacious with some having en-suite facilities. The rooms come furnished however residents are able to request an unfurnished room allowing them to bring in those special objects and personal touches to make their room truly feel like home.  
 
At Ladyville Lodge, activities are important to people's health and wellbeing, therefore they have a varied programme of activities, performers and daily activities. There is also an in-house hairdresser. The gardens provide a relaxing and comfortable area for residents to enjoy.
 
Residents range from those who are relatively independent to those who require nursing, residential, dementia or end of life care. Ladyville Lodge provides discreet support in a place which is not institutional and promotes independence as much as possible. Dignity, encouraging, independence, involving family and friends, are part of Ladyville’s ethos. 

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Care Provided by Ladyville Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maxine Hall (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Ladyville Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,525 – £1,575
    • Self-Funded Residential Dementia Care £1,625 – £1,650
    • Self-Funded Nursing Care £1,750 – £1,750
    • Self-Funded Nursing Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Care £1,700 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,750
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,850

  • Care Package
    This includes planning and delivery, person-centered care plan, all meals, snacks and drinks, access to the full range of in-home activities, utilities such as water, heating and electric, all accommodation costs, housekeeping and laundry service (excluding dry-cleaning), 24 hours staffing to meet their needs.


    Respite Care
    Due to the costs, we incur in preparing a room and the plan of Care for arrival, the minimum term of respite care is two whole weeks. This means that if your stay is less than two weeks, you will be responsible for our charges up until the end of the week you leave the care home.
  • (these prices are only a guideline, please contact Ladyville Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private Parking area to the front of the home


Ladyville Lodge Care Home Reviews (38)

Total of 38, showing 21-38
9.7

Ladyville Lodge Care Home has a Review Score of 9.7 (9.721) out of 10, based on 14 reviews in the last 2 years. Over all time Ladyville Lodge Care Home has 38 reviews.

Overall Experience

  • 30
  • 7
  • 0
  • 0
  • 1

Date Published

38
3
11
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Review from Denise B (Daughter-in-law of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was resident in Ladyville lodge for just over two years.
I would recommend this home without any hesitation. From the first moment my husband and I walked in there with a view to moving his mother into a home we fell in love with the place, the staff were friendly and helpful. It
was spotlessly clean and the setup was like home from home with a dining room, lounges, and bedrooms. They have a hair salon there and a mobile hairdresser who visits once a week, the chiropodist visits regularly, and regular entertainment and outings. The food was excellent.
Sadly his mum passed away recently she was 97 years old and the staff were kind caring and helpful.
We cannot thank them enough for the care they gave to her throughout her stay.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thank you so much for taking the time to leave us a review, I will ensure your thanks are passed on to all the staff. Thank you.


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Review from Amanda C (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was recently in the care of Ladyville Lodge for palliative care, and he died there on November 19th. All I can say is that they made a very painful and terrifying time a little easier. The one thing my dad still enjoyed was food, and the food was restaurant quality, simple and plain but delicious.
The staff were kind and generous, and we felt that they listened to any concerns we did have. They treated my dad with respect and my family too. I would not hesitate to recommend them.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thank you so much for taking the time to leave us a lovely review; I will ensure your positive comments are passed on to the staff.


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Review from Peter Y (Son of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ladyville staff were amazing in my father’s last days; I can’t recommend them enough.
The food is amazing, and the care and nature of the staff are very reassuring.
The manager runs a fantastic home and always has both the resident's and their families' cares and concerns as a priority.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thank you for your kind review; I will ensure your comments are passed on to all of our wonderful Ladyville Lodge staff!


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Review from Sammy C (Granddaughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family have nothing but praise for the high quality of care they provided to our beloved mum/nan during her short stay this year.
Nan was a temporary resident in the home following a fall and subsequent fractured hip, sadly nan would succumb to this on the 26th October 2020. It breaks our
hearts to see what nan endured over the past few months, mostly due to the lack of contact and visiting secondary to Covid. Care home staff done what they could to meet not only nans needs but to us as a family, who was grieving terribly at her gradual decline.
This is a thank you to all staff at Ladyville Lodge, but a special mention to those who really made it personal.

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Review from Mike P (Son-in-law of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother-in-law is receiving in Ladyville Lodge. Staff are always available to help. Any concerns raised are dealt with promptly. Staff are very friendly and kind. Ladyville Lodge has beautiful grounds, which have been lovely to use in good weather.

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Review from Tracy B (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Ladyville Lodge since April this year, he is a resident in the nursing side as he has final stage Parkinson's, and needs full assistance for his daily needs. The carers and nurses show empathy, are kind, caring and patient with dad. The manager is always at hand to help with any questions,
and is constantly available, even on his day off. I found it very distressing when dad had to move into a home, but at Ladyville, I can sleep at night knowing he is looked after.

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Review from H N (Daughter of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really impressed with the dedication and hard work of all the staff during the pandemic. I am very happy with the care my mother receives. The communication from the home has been excellent. The manager implemented zoom meetings which have ensured that relatives meetings continue to take place.
I personally feel the staff are genuine, welcoming and caring.

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Review from Jean S (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been living in Ladyville Lodge for ten years now and we can really see the difference in her. She was really struggling at home with care that was not suitable for her needs. The staff at Ladyville have helped her so much that she is now laughing, singing, eating good home-cooked food and
being kept clean. She has made friends here which has also helped with her social needs and also joins in with many activities. Not only has Ladyville helped our mum, but it has also given us peace of mind. Thank you to the management and staff.

Reply from Jasmine Bracken, Marketing Administrator at Ladyville Lodge Care Home

Thank you. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ladyville Lodge Care Home is so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Diane M (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum came to Ladyville Lodge Care Home I have been very satisfied. The care she gets is very good nothing is too much trouble for the wonderful staff. Great food and everywhere in the home is clean.
Any concerns or questions are always sorted. Overall my mum is happy and well cared for. I am
very pleased we found this home.

Reply from Ronnie Cavanagh, Marketing at Ladyville Lodge Care Home

Thank you, Diane, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ladyville Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Karen L (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, I have got to know mostly everyone at Ladyville. I feel very comfortable here. I would not leave my Mum anywhere that I wouldn't feel I could trust. The carers looking after her. She is my world and I only want the best for her, and that is Ladyville.

Reply from Ronnie Cavanagh, Marketing at Ladyville Lodge Care Home

Thank you, Karen, for letting us know how we are doing at Ladyville Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from J T (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum lives at Ladyville Lodge. I had to wait for several weeks to get mum a room here. When one came available we were informed immediately. From day one mum has been made to feel cared for. Staff are amazing. Any concerns are dealt with promptly. So pleased we waited on the list for a placement,
fantastic home. Thank you for all that you do for mum.

Reply from Ronnie Cavanagh, Marketing at Ladyville Lodge Care Home

Thank you for your positive feedback towards Ladyville Lodge Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mum has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from D R (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Ladyville Lodge earlier this year.
The home has a great atmosphere, the staff are excellent.
A very clean, caring home.
I love my mum being here.

Reply from Ronnie Cavanagh, Marketing at Ladyville Lodge Care Home

Thank you for letting us know how we are doing at Ladyville Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from John B (Son of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ladyville Lodge provided care for my mother since April 2017. The care was fantastic nothing was too much for anyone. The staff were brilliant and I had total peace of mind that mum was cared for to the highest standards. The hygiene was superb also the meals. The only reason mum left was I literally
got her in a home opposite my house it saves me 80+ miles of travelling a week plus I get to see her for longer times. I would highly recommend Ladyville Lodge to anyone who wants someone they love to be looked after to the highest standards.
Thank you so much to all the staff, me and mum love and miss you all.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ladyville Lodge Care Home

Thank you, John, for your comments about your recent experience at Ladyville Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for your kind words and for the recommendation.


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Review from Dolly K (Wife of Resident) published on 13 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ladyville Lodge Care Home is a wonderful place. My Husband was in another care home locally but I was unhappy with the care he was receiving.
We visited Ladyville Lodge and met the manager and the team, who immediately made us feel at home. The home had such a warm feel about it and staff were interacting
so kindly with the residents.
My husband has not only received excellent care since being at Ladyville Lodge, but we have all become great friends.
I couldn't wish for my husband to be cared for any better. Myself and my family are over the moon with the care the staff provide my husband.
Thank you to all the wonderful staff at Ladyville Lodge. You simple are the best.

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Review from J D (Daughter of Resident) published on 28 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This was the only care home that had vacancies, I was worried about the state of the place, mouse box in lobby. The downstairs rooms looked very nice. At the time we were told that an upstairs room was a temporary arrangement. The upstairs rooms are grim, the fixtures and fittings are tired and worn,
window had warning written in marker pen that it was broken and not to be used. Told by staff that no pictures could be hung on the walls as the walls were too flimsy. Room so cramped that, when bed lowered, it hit the electric socket and knocked it out of wall. The nurses told me that a downstairs room was coming available and that I should contact the manager, I did so and was brusquely told that we would have to wait for years for a move - no view of the chickens and ducks for us! My relative only lasted a few weeks here, the staff all came down with a chest infection, I expressed my concern, my relative contracted pneumonia and died. The home didn't bother to offer their condolences.

Reply from Martin Murphy, Regional Manager at Ladyville Lodge Care Home

Hello there, thank you for taking the time to review Ladyville Lodge Care Home - we appreciate your comments and feedback. An investigation has previously been carried out, however, we will be happy to discuss any further concerns in more detail with you if you wish to do so. Please do not hesitate to contact us. Best wishes and thank you again for your comments.


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Review from Barbara S (Daughter-in-law of Resident) published on 16 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to this home my mother-in-law has found her way in life again, my mother-in-law became unwell earlier this year and was no longer able to live independently at home. My mother-in-law had very low self esteem following a long period in hospital.
Myself and my husband searched the whole of Upminster
Romford and Grays to find a home for our loved one. After visiting many homes we came across Ladyville lodge, the minute we walked into this home we loved it and knew our mum would be very happy living in this home.
My mother-in-law has come on so well since being admitted into Ladyville she is living a life we never thought we would see her live again, the staff allow her to live independently but are always on hand to assist her when she needs it.
We couldn't rate this home any better it truly is an amazing place. Thank you Ladyville lodge for doing what you do best CARE.
I hope that if I ever have to go into a home I hope there is a place like Ladyville lodge for me.

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Review from Kim B (Daughter of Resident) published on 14 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required palliative care and due to the age of my mother the choice was very limited, we had a choice of three however Ladyville Lodge was by far the best. When we visited the home before moving my mother, we found the place, welcoming, homely and clean which we were impressed by. My mum had
a lovely room where she was able to see the garden. She was only at the home for a month but in that time she was cared for excellently and made as comfortable as possible. The staff were compassionate and caring especially on the day that she sadly passed away, they were also very supportive to relatives/friends who come to see her. As a family we would highly recommend. Thank you for all that you did for my mum.

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Review from Eddie S (Husband of Resident) published on 11 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this nursing home enough. With their friendly nature from the very 1st day my wife arrived.

Manager was so understanding and took so much pressure off of me too concentrate on my wife. All the staff from the sisters, nurses, cleaners, kitchen staff and even maintenance staff were
so friendly, happy attitude it made it a little easier at this difficult time which in turn made it feel more like home.


Down to earth caring people, not only for my wife, but for me also.


To trust another person to care for a love one is a very difficult thing to do. These people took that worry away but still not easy. From small things like favorite meals to hourly care, nothing was an issue or problem.


If I thought too me, there was a problem, I'd ask and I got told exactly how they were caring hourly, daily, etc and any future care planned ahead etc.


The single room my wife had looked out into the garden/patio area which is lovely. Unfortunately my wife could not get about to see the rest of the garden/out doors, but this open space looks across fields so a little peace of country side and not surrounded by other buildings.


This is a POSITIVE not a negative, even till the end the staff were with me and my family and still caring for my wife and me.


Thank you to the Manager and the many staff again and even now with your support. X


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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Ladyville Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Ladyville Lodge Care Home is calculated as follows: ( (125 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 165 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ladyville Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Maxine

Maxine Hall

Job Title: Manager

Joined: 2021

I’m Maxine, Registered Manager at Ladyville Lodge in Upminster. My family are incredibly important to me. This aligns with my work here at Each Other Care, as we are a family-owned organisation. I’m a former schoolteacher and made the move into the care sector after realising this is where my passion lies. My favourite thing about my role is being able to make a difference in people’s lives and seeing them thrive with us here at Ladyville Lodge. I’m proud of the inclusive ‘family-style’ community we have built to provide people with the very best care.