Lakeside Nursing Home

25 Auckland Road, Upper Norwood, London SE19 2DR
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Top 20 carehome certificate
10 36 Reviews
  • Lakeside Nursing Home, London
Lakeside Nursing Home focuses on optimising the quality of life that all residents experience, thanks to a homely environment, friendly team and personalised provision suited to a wide range of specific requirements.

The aim is to make sure all individuals feel respected, have access to personal interests and that their likes and dislikes are appreciated, at the same time as ensuring the environment remains healthy and secure.

Carers are experienced in the challenges of dementia, which they approach by looking to give each resident a sense of purpose and self-worth.

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Care Provided by Lakeside Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Jason Chellun
  • Person in charge
  • Debbie Backshall (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Lakeside Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care £1,500 – £2,300
  • (these prices are only a guideline, please contact Lakeside Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lakeside Nursing Home Reviews (36)

Total of 36, showing 21-36
10

Lakeside Nursing Home has a Review Score of 10 (9.965) out of 10, based on 12 reviews in the last 2 years. Over all time Lakeside Nursing Home has 36 reviews.

Overall Experience

  • 30
  • 5
  • 1
  • 0
  • 0

Date Published

36
3
6
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24

Review from J M (Sister of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Lakeside for nearly five years.
He has special needs can sometimes be difficult to manage.
However, the staff are very caring and knowledgeable.
They are always calm and efficient, which helps the residents to relax and enjoy their lives there.
The many activities
and events are such fun and presented to a high standard.

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Review from Barbara W (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum was extremely happy in her new home. The care is wonderful, the staff always smiling and engaging with Mum, not just talking through me. Mum enjoyed the food, especially the puddings. The whole of the Lakeside family should be proud of themselves as we, as a family, thank them as a family.

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Review from T C (Sister of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late brother was a resident at Lakeside for over 5 years. During this time, he received excellent care and came to regard Lakeside as his home.
All the staff were very caring and treated him with affection and respect. I would have no hesitation in recommending this nursing home unreservedly.

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Review from C G (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always been treated with kindness. There are lots of activities provided.

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Review from Sue M (Niece of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie resided at this home for two years. When she first arrived, she was in very poor health. With the excellent care provided by the staff, her health improved greatly and after a couple of months, she was able to join in with the daily activities. I found the staff to be friendly and helpful.
If ever there was a problem with my Auntie's health a member of staff would contact me immediately. The personal care she received was excellent and always with dignity.

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Review from Gilbert L (Partner of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff very cheerful and obliging. Food sufficient and well presented. Patients regularly changed of clothing.

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Review from S N (Sister-in-law of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is well provided for and food is excellent, fresh produce provided. Staff are cheerful and caring.

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Review from G C (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff to resident ratio is high. The staff display genuine, knowledgeable care about each resident. The home provides activities and events. I am very happy with the nursing care.

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Review from Jonathan W (Son of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived here for a number of years because of very serious mental illness. The standard of care has been very good. The home is clear and staff genuinely care for and build a rapport with residents. There is a high level of commitment to providing a positive experience and constructive activity.


We

have had a few issues but the management have dealt with these swiftly and with great thoroughness, which has been very pleasing and reassuring.


I would have no hesitation in recommending Lakeside as somewhere for people with dementia or other serious mental illness.


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Review from Pauline L (Friend of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is always made welcome and made to feel part of the 'Lakeside family'. The needs of every individual are considered and catered for to the best of everyone's ability and every effort is made to make life interesting and stimulating for the residents. Care does not cease if a resident has to
be admitted or taken to hospital for any reason. I have recommended 'Lakeside' to a family and they are very satisfied with the ethos-care provided.

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Review from Steven K (Son of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in another home before Lakeside and I feel her care at Lakeside was far superior from what we had received. The staff work as a team, are very compassionate and nothing is too much trouble for any of the staff.

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Review from Helen R (Wife of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has lived at Lakeside for 5 years. My family, friends and I have always found Lakeside to be friendly and supportive to us all, with a warm welcome.
Lakeside is like a home from home, as the staff are very caring and he feels loved, as there is a low turnover of staff. The management team
set the high standards of caring.
He enjoys a variety of social events and activities, we are always invited to join in.
The food is excellent with a good variety and always home cooked from scratch, using good quality ingredients.
The communication with Lakeside is excellent, as we are always kept fully informed of his condition and changes to routines.
Lakeside continually improves the environment for the residents.
I have no hesitation in recommending Lakeside.

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Review from Christine W (Friend of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Lakeside for 12 years and had generally really good care. My friend who is only 75 years is currently a resident and is cared for as best can be - not many care homes would be able to cope with her particular issues but the manager and his team give excellent service.

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Review from Ernst W (Friend of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lakeside Nursing Home are kind and compassionate. The turnover of staff is low.
However, some agency carers are being used.
The same 3 nurses have been there since my friend was was admitted two years ago.
The food is good and varied. The home has a good feel about it.

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Review from H L (Friend of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Plenty of activities going on. A good number of carers who do their job well.

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Review from Bridget D (Friend of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend lived in Lakeside for three years sadly dying eighteen months ago. She was blind and deaf, but the staff were very kind and caring when attending to her. I've known Lakeside since 1985, when my aunt was a resident and have always been impressed by the friendly and professional atmosphere.
I am now on the residents committee as I want to continue to support them.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Lakeside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Lakeside Nursing Home is calculated as follows: ( (138 Excellents x 5) + (5 Goods x 4) ) ÷ 143 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakeside Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Debbie

Debbie Backshall

Job Title: Manager

Joined: 2011

At Lakeside Nursing Home, we are dedicated to providing compassionate, high-quality care in a warm and welcoming environment.


As a small, friendly nursing home specializing in dementia care, we focus on creating a true sense of community where residents feel safe, valued, and at home.


I’m Debbie, the manager at Lakeside, and I have been part of the management team for 14 years, with the last 10 years as manager. Over this time, we have built a fantastic dedicated and skilled team, many of whom stay with us long-term, often progressing into nursing careers before returning to Lakeside as qualified nurses.


We believe in an open-door policy for residents, families, and friends, ensuring there is always someone available to listen and support you. From the moment you walk through our doors, you’ll experience the warmth and care that makes Lakeside so special.