Lansdowne Care Home

Claremont Road, Cricklewood, London NW2 1TU
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9.9 175 Reviews
  • Lansdowne Care Home, London
Lansdowne Care Centre is located in a residential area near the centre of Cricklewood. There are shops near by and local amenities, public transport and road links are convenient.

This purpose built care home provides nursing and social care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Lansdowne is provided in en-suite single occupancy rooms. The home provides TV lounges and a quiet sitting room to relax. Meals are served in the separate dining rooms provided and residents can select from the daily choices provided. Traditional home cooked food using local produce is served.

Lansdowne has regular visits from an optician, dentist, qualified chiropodist and hair stylist.

A varied programme of activities is provided.

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Care Provided by Lansdowne Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Geoffrey Odur (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (92)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lansdowne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lansdowne Care Home Reviews (175)

Total of 175, showing 121-140
9.9

Lansdowne Care Home has a Review Score of 9.9 (9.887) out of 10, based on 79 reviews in the last 2 years. Over all time Lansdowne Care Home has 175 reviews.

Overall Experience

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  • 31
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Date Published

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Review from Jackie H (Friend of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend and her friends. The staff are very friendly and kind. My friend is in a good mood most of the time and gets on really well with everyone.

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Review from A W (Aunt of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt today. She seemed comfortable if confused. I wonder if the TV could be moved in front of her to see as it might stimulate her more.

Reply from Katie Barnett, Marketing Administrator at Lansdowne Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and if there is ever anything we can do to improve your aunt's experience please do let us know as we would welcome an opportunity to discuss this further with you. Thank you once again.


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Review from Laetitia J (Sister of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a couple of relatives at the home, and I am very pleased with the care and devotion they receive from Landsdowne Care Home. The staff are friendly, kind and helpful. I will have no hesitation in recommending the home.

Reply from Katie Barnett, Marketing Administrator at Lansdowne Care Home

Thank you, Laetitia, for letting us know how we are doing at Lansdowne Care Home. The care and well-being of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from Kenji T (Friend of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has told me all about the staff because they all look after him.

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Review from G B (Sister of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother received excellent care and support during his stay at Lansdown Care home. The staff have been amazing. Truly a dedicated team. They treated my brother with dignity and respect throughout. I cannot praise Landsdown highly enough.

Reply from Olivia Shields, Marketing Assistant at Lansdowne Care Home

Thank you for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from M M (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in the home for nearly seven years. From the moment she moved in she settled very well and really enjoyed being there. The care she received from the staff was excellent. She always enjoyed the food and was a very good eater. The activities and the garden were very much improved in 20/21.
Well done.

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Review from Richard L (Son of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care home. Staff are very friendly and helpful.

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Review from Lisa C (Daughter-in-law of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, caring staff, always accomodating.

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Review from Angela C (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home. I couldn't ask for more. Very professional and friendly.

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Review from S K (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given in the home is outstanding. They have had a very challenging year and have done their absolute best to give exemplary care to my mum. She has had a few ups and downs because of her issues, and they have done so much to keep us all informed and in touch when it was no contact. I would
recommend this care home as it has most diffinatley impressed me the last two years. I appreciate their efforts.

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Review from Rabinder A (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My feeling at being in this care home is as of I am not in a care home, but with extended family at home. To be honest enough, I feel that my near ones and dear ones would not have given me the love and the care which of course management and staff is giving me.

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Review from Claudia R (Friend of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and friendly staff.

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Review from M K (Friend of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of the care home are really wonderful and caring. They are very helpful with their kind advice and the care they are providing is excellent.

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Review from Frank C (Friend of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and pleasant staff. I would have to say top of the league.

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Review from Androulla K (Friend of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Lansdowne Care Home to be courteous, extremely kind and attentive, not just to my friend/auntie who was a resident there, but also to myself and my family. They were always accommodating and treated her with respect and dignity. She was very happy there and always spoke
very highly of the nurses and carers. I am particularly grateful to the activities organisers for arranging the video calls during the pandemic. The only thing I would like to point out is that when my auntie passed away, I felt that even though the nurse who informed me of her passing was very kind, she was inexperienced and misinformed me about what I should do next, which caused some complications. It would be good if this is addressed so as not to reoccur. Aside from that we have, overall, been extremely happy. The home is in a good location with ample parking and has good facilities. Forever grateful, thank you.

Reply from Olivia Shields, Marketing Assistant at Lansdowne Care Home

Thank you, Androulla, for taking the time to leave us feedback on your experience with us. We are so sorry to hear about your auntie, but pleased you felt she was treated with the compassion and dignity she deserved during her time at our home. We take all comments seriously and see them as an opportunity to improve the services we provide, so have passed on your feedback to the rest of our team.
As you say in your feedback, the team is friendly and caring and very passionate about caring for our residents, so it’s wonderful to hear you re-affirm that in your review. Thank you again, kind regards.


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Review from R N (Son of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all at Lansdowne for their fabulous, hard work and dedication. During the pandemic (COVID19) the nurses and, especially, the activities team did a fantastic job to connect me with my father. I would have not been able to see my father for the last 18 months if
it wasn't for them and words cannot describe what this means to us. Of course, their support has helped my father to see his children and his grandchildren. Once again, thank you for your support.

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Review from Jane D (Cousin of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was admitted with great urgency but the manager, the staff and all the admin staff greeted and welcomed her on arrival. She is so happy here at Lansdowne. She is able to continue her musical interest and sometimes still plays the piano. The staff here are wonderful, caring, and always ready
to help and I couldn't ask for better care.

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Review from Anthony H (Son of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Lansdowne Care Home in Cricklewood for over 3 years and we have always found the staff to be friendly, helpful and courteous plus most importantly very responsive to anything that we or my mother requires. The facilities are excellent and my mother has been very
well looked after and catered for. We have all been made to feel very comfortable when visiting my mother before Covid-19 took hold and since then have been encouraged to make regular video calls. These calls have been set up with ease and have kept us in regular contact.
I would definitely recommend Lansdowne Care Home Cricklewood and I am grateful to the wonderful staff who have been so helpful to me, my mother and my family. Thank you to them all.

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Review from Trish L (Wife of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the wonderful care that you are giving my husband. You all are very caring and helpful.

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Review from Anne B (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems to be happy and content and is doing various activities.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Lansdowne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 79 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 79 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Lansdowne Care Home is calculated as follows: ( (835 Excellents x 5) + (96 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 935 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lansdowne Care Home is based on 79 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 79 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Geoffrey

Geoffrey Odur

Job Title: Home Manager

Geoffrey began his career in the Health and Social Care sector in 2005. He has gained a plethora of knowledge through his roles as a Support Worker, Activities Officer, Residential Care Manager and now Home Manager. He has his level 4 in Leadership and Management as well as a Bachelor’s degree in Social Services and a Master’s degree in Business Administration. Geoffrey was awarded the Margaret Butterworth Award in 2011 for all of his work and achievements. He prides himself on building strong relationships with families and friends of residents, involving them in the care of their loved ones.


Outside of work, Geoffrey loves running marathons, listening to music and watching sports such as Formula 1 and athletics.


Words of encouragement from Geoffrey for someone looking for the right care home would be: “The right care home should have the feel of a home, be welcoming and have a team working in a way that promotes dignity, respect and person-centred values.”