Lansdowne Care Home

Claremont Road, Cricklewood, London NW2 1TU
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9.9 175 Reviews
  • Lansdowne Care Home, London
Lansdowne Care Centre is located in a residential area near the centre of Cricklewood. There are shops near by and local amenities, public transport and road links are convenient.

This purpose built care home provides nursing and social care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Lansdowne is provided in en-suite single occupancy rooms. The home provides TV lounges and a quiet sitting room to relax. Meals are served in the separate dining rooms provided and residents can select from the daily choices provided. Traditional home cooked food using local produce is served.

Lansdowne has regular visits from an optician, dentist, qualified chiropodist and hair stylist.

A varied programme of activities is provided.

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Care Provided by Lansdowne Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Geoffrey Odur (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (92)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lansdowne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lansdowne Care Home Reviews (175)

Total of 175, showing 141-160
9.9

Lansdowne Care Home has a Review Score of 9.9 (9.887) out of 10, based on 79 reviews in the last 2 years. Over all time Lansdowne Care Home has 175 reviews.

Overall Experience

  • 143
  • 31
  • 1
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Date Published

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Review from Chris M (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are genuinely caring and work hard to make sure my mum receives good care. They are also very supportive in facilitating virtual contact in-between visits to ensure family contact. Always friendly and professional.

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Review from Viola L (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is cared for with kindness.
The staff are sweet and kind.
Care home staff are like family.

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Review from Loraine S (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found, in the short time my mother has been here, that everyone is caring and extremely courteous and nothing is too much trouble.

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Review from Helen S (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is reassuring and comforting to know that my mother is being well cared for and that a great deal of effort is made to provide activities for all occasions.

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Review from S S (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care of Lansdowne for over 2 years. He has been treated with care and dignity throughout. During COVID he has been kept safe and well. We are all extremely grateful for their time, support and patience.

Reply from Olivia Shields, Marketing Assistant at Lansdowne Care Home

Thank you for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Emilia L (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager to all the staff, this care home has been very uplifting and cheerful throughout this harsh pandemic.

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Review from Tina V (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lansdowne Care Home is of the utmost excellent care home I have seen. The care home is clean and tidy always with excellent facilities for residents. The staff are also excellent, they are caring, helpful and totally unique with their understanding of the needs of residents and their families. I would
rate them 10/10.

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Review from A G (Wife of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lansdowne is a well-positioned and designed home, with each floor having individual rooms, a dining room and spacious lounge facilities - all pleasantly decorated. Regular activities are provided indoors and in the patio garden, when weather permits. But it is all the staff and management who really
make Lansdowne the happy vibrant home it is. They are without exception dedicated, caring and professional. They are totally committed to the needs of residents and supportive of relatives. My husband is extremely happy and content. I couldn't wish for better care for him.

Reply from Olivia Shields, Marketing Assistant at Lansdowne Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.


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Review from I T (Next of Kin) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I came to Lansdowne Care Home. The manager was very polite and accommodating. We discussed the funding of my elderly friend and thanks to him everything was sorted promptly and efficiently I'm very happy with the care she receives here, I'm really grateful.

Reply from Olivia Shields, Marketing Assistant at Lansdowne Care Home

Thank you for letting us know how we are doing at Lansdowne Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Janet B (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Positioned within reasonable driving and public transport from Golders Green and Temple Fortune. Excellent parking. Staff and management are excellent and professional, quality support for both resident and relatives. Engagement with residents excellent level of empathetic engagement and interaction
with residents. Rooms and amenities, excellent rooms, very well equipped and decorated with excellent dining and living space and access to all levels of building. Tastefully decorated along hallways and reception with pictures and news cuttings of interest. Excellent quality and presentation of food, catering for a wide variety of diet. Excellent overall cleanliness and hygiene.

Reply from Ronnie Cavanagh, Marketing at Lansdowne Care Home

Thank you for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from E J (Daughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at this care home since May 2018.
The staff are all very attentive and kind and very caring, both to my mother and myself. They try very hard to accommodate her's and other residents' wants and needs even though sometimes they can be a bit overstretched, during staff holidays and
sickness (I have taken this up with the home and they are trying to remedy it) even then, they are still always smiling. A new house manager and regional manager have been recently appointed and they are both very enthusiastic and have great plans for the home which is very encouraging. They are also very open to comments and discussion with both residents and relatives, which is very important. My mother is very happy there but anything that will make it better is very welcome.

Reply from Ronnie Cavanagh, Marketing at Lansdowne Care Home

Thank you for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from L M (Grandson of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather is very happy in the care home, staff are nice. We are really happy with how they are looking after him. I am very grateful to the activity girl for doing his shopping and providing books and newspapers every day. I just want to say keep up the good work.

Reply from Ronnie Cavanagh, Marketing at Lansdowne Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lansdowne Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Mary K (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The new manager has certainly improved the home. Having said this, if they could provide regular activities, suitable music, stimuli I would upgrade to extremely likely.

Reply from Ronnie Cavanagh, Marketing at Lansdowne Care Home

Thank you, for your feedback following your recent experience at Lansdowne Care Home. We are happy to learn it has been a positive one.


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Review from Michele O (Daughter of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased how the home celebrated the 70th Anniversary of Windrush Day on Friday 22nd June. My mother and other residents were very happy. It is very beautiful how the Activity Coordinator interacts with residents and she did a good job for residents to celebrate this occasion specially this
year. The home manager was with the residents while songs were played. I am glad they care about residents' background and all celebrate as one I am so happy my mother is there.

Reply from Ronnie Cavanagh, Marketing at Lansdowne Care Home

Thank you, Michele, for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Mark R (Father of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to visit my father frequently and see events going on in the care home. The staff, when approached, are friendly, professional and helpful. While visiting the residents were offered drinks while events were going on. The activity manager was very friendly with the residents. Very lovely to witness
this!

Reply from Ronnie Cavanagh, Marketing at Lansdowne Care Home

Thank you, Mark, for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jane D (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Landsdowne in August 2013, diagnosed with Parkinson's disease. I have been extremely pleased with the care and attention he has received.
All the staff are attentive and kind, at all times.
There has been a huge and noticeable improvement in general maintenance in the last couple
of months. I could not wish for a better home for him.
He is very happy here.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Lansdowne Care Home

Thank you, Jane, for your wonderful feedback following your recent experience at Lansdowne Care Home. We are pleased to hear that it has been so positive. Our number one priority is the care and wellbeing of every resident and to have the efforts of all of our staff here recognised, really does mean a lot to us. We look forward to seeing you again soon. Have a lovely day!


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Review from Mohammed K (Friend of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come infrequently to visit. There is definitely order and care. The staff when approached were friendly, professional and helpful. Today, while visiting, the residents were offered Christmas carols, very nice!

Reply from Ronnie Cavanagh, Digital Marketing Executive at Lansdowne Care Home

Thank you, Mohammed, for sharing your recent experience of Lansdowne Care Home. We really appreciate you taking the time to let us know how we are doing and are glad you had such a wonderful experience. We hope to see you again soon!


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Review from Cliff T (Son of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this care home for only one month as she required nursing care. The care staff, nursing staff and management were amazing, they were very courteous, respectful and nothing was too much trouble. The premises was constantly being cleaned and was spotless because of this. I would recommend
this care home to anyone looking for a placement for a loved one.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Lansdowne Care Home

Thank you, Cliff, for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from S T (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service the staff constantly display an understanding of the needs of my father and are supportive.

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Review from M H (Friend of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service, my friend is very happy here.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Lansdowne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 79 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 79 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Lansdowne Care Home is calculated as follows: ( (835 Excellents x 5) + (96 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 935 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lansdowne Care Home is based on 79 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 79 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Geoffrey

Geoffrey Odur

Job Title: Home Manager

Geoffrey began his career in the Health and Social Care sector in 2005. He has gained a plethora of knowledge through his roles as a Support Worker, Activities Officer, Residential Care Manager and now Home Manager. He has his level 4 in Leadership and Management as well as a Bachelor’s degree in Social Services and a Master’s degree in Business Administration. Geoffrey was awarded the Margaret Butterworth Award in 2011 for all of his work and achievements. He prides himself on building strong relationships with families and friends of residents, involving them in the care of their loved ones.


Outside of work, Geoffrey loves running marathons, listening to music and watching sports such as Formula 1 and athletics.


Words of encouragement from Geoffrey for someone looking for the right care home would be: “The right care home should have the feel of a home, be welcoming and have a team working in a way that promotes dignity, respect and person-centred values.”