Laurel Dene

117 Hampton Road, Hampton TW12 1JQ
Submit a Review
8.8 22 Reviews
  • Laurel Dene, Hampton
At Laurel Dene care home in Hampton, you can expect the best quality care and a warm welcome from a friendly team. The stylish, purpose-built care home provides residential, dementia and nursing care for older people.

Inside, the home offers bright and spacious bedrooms where residents can enjoy some privacy. There are also communal areas including sensory rooms and a cinema.

On warmer days, the attractive gardens are a lovely place to do some gardening or to simply sit and enjoy the sunshine. The home's gardens back onto Bushy Park, once a royal hunting park, and some of the trees in the grounds date back to the time of Henry VIII.

The experienced team supports each resident to live as independently and actively as possible.

Show Laurel Dene on the Map

Care Provided by Laurel Dene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment

Good to Know

  • Person in charge
  • Christine Fisher (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (99)
    • Single Rooms with ensuite Wet Room (99)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002

Funding & Fees Guide for Laurel Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,010
    • Self-Funded Residential Dementia Care from £2,100
    • Self-Funded Nursing Care from £2,250
    • RESPITE Self-Funded Residential Care from £2,220
    • RESPITE Self-Funded Residential Dementia Care from £2,310
    • RESPITE Self-Funded Nursing Care from £2,460

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Laurel Dene to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Laurel Dene Reviews (22)

Total of 22, showing 1-20
8.8

Laurel Dene has a Review Score of 8.8 (8.792) out of 10, based on 9 reviews in the last 2 years. Over all time Laurel Dene has 22 reviews.

Overall Experience

  • 14
  • 6
  • 1
  • 1
  • 0

Date Published

22
0
7
9
13

Review from Ronnie J (Son of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was safe, and really improved in her years there. She loved the girls who looked after her. I was always welcome on visits and the staff were excellent when there were health issues. The family were very happy with Mum's safety and health at Laurel Dene.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a difficult week for me as my father has been in intensive care. But all the staff who look after my mother at Laurel Dene have been very supportive in looking after my mother when I couldn't visit her.
She has a beautiful new room, all refurbished.
Today I shared time with my mother and
the staff were just so supportive.
It's not easy dealing with my mother's dementia and consequently bad behaviour.
But the staff have really worked at keeping her happy whilst I deal with my poor father in hospital. Thank you staff on the second floor looking after my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Son of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It wasn't an easy decision to find a care home for Dad. We found the team at Laurel Dene really helpful and caring from the start when he first went for respite. He has been resident now for about nine months and we are very happy with the care he has been given. Dealing with the team has been very
positive and we feel Dad is safe and well looked after now.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen M (Wife of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the way my husband has been treated and his needs understood by the staff. They have provided care with patience and have a very good understanding of his problems. The level of cleanliness is very high and carried out every day. The atmosphere is welcoming and the facilities
first class. The beautiful garden is a huge asset and residents are encouraged to go out and sit in the very private surroundings. The food is cooked on the premises, is varied and of high quality. I have always had any queries I have had fully answered by staff and they are always happy to have discussions.

Reply from Fiona Madder, Reviews Team at Laurel Dene

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie K (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Laurel Dene since December 2021. Since her arrival, she has been given the best care we could wish for during her dementia journey. The staff from the range of departments at the home are very friendly and nothing ever seems to be too much trouble for them. They treat Mum
with the utmost respect and the care she receives is fantastic and for this, we as a family will be forever grateful. Mum had her 80th birthday in January and the management and staff were very accommodating in allowing us to host a family gathering (approximately 30 people) in the care home to celebrate her special day with her. As a family, we are always given updates on Mum’s wellbeing when we visit along with phone calls if necessary, which gives us peace of mind.

Reply from Fiona Madder, Reviews Team at Laurel Dene

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B O (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always treat my mum with dignity and know her really well. Home is in the process of being refurbished and Mum is looking forward to her new room when completed. Always asked to join in activities, it is my choice to join or not.

Reply from Fiona Madder, Reviews Team at Laurel Dene

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy N (Partner of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall impression of this care home during the eighteen months that I have been visiting is of the utter professionalism of all the staff who work here. There are many aspects of care involved from the nursing staff to the cooks and cleaners but everyone has quite obviously received the appropriate
training and is dedicated to their role here.
There is an overwhelming warmth here that pervades the whole living experience of both residents and visitors and this does not vary.
A care home par excellence!

Reply from Reviews Team, Reviews Team at Laurel Dene

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Friend of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It is extremely difficult to contact this care home to enquire about residents. The phone number given is rarely answered and will ring until it cuts off. There is also no given email address. It is extremely frustrating when it is virtually impossible to speak to anyone to find out how a relative or
friend is. The staff are helpful, but the diabolical phone answering desperately needs sorting out, there isn’t even a message or voicemail option! Very poor.

Reply from Samantha Debenham, Reviews Team at Laurel Dene

Thank you for taking the time to write a review for Laurel Dene. We are sorry to hear that you have been experiencing difficulties in making contact with the care home team and would like to send our apologies from the home manager. We understand your frustration and recommend speaking to the home manager so they can help with your concerns and pass on the appropriate direct telephone number for the nursing floor, which will give you access to the nurse in charge. An email address can also be supplied.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I O (Daughter of Resident) published on 18 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father into Laurel Dene in mid-January, he has Alzheimer's. From the moment we moved him in he was made to feel very welcome. All of the staff were very friendly, warm and patient. He has a small but comfortable bedroom which is kept clean at all times by the cleaning staff. The lounges
and conservatory are bright and tastefully decorated. The meals always look appetising and tasty. Most days there are interesting activities provided. The garden is large and very pretty. He enjoys spending time with the other residents now that spring has arrived.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care home for 4 months and is now a permanent resident. She suffers from dementia and has specialist input. The care mum is receiving is excellent, all the carers and staff genuinely enjoy looking after the residents, they are always friendly, cheerful and very helpful nothing is
too much trouble.
You are made welcome when you visit and mum always looks clean and well presented and it's a happy environment. We are regularly informed of mum's progress and nothing is too much trouble they all work very hard. Mum is very well cared for which is all I can ask for and there are lots of activities to keep mum occupied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael G (Husband of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Laurel Dene Care Home since April 2022. I have been most impressed with the care and attention to my wife. Nothing is too much trouble and all staff share up-to-date knowledge of my wife's concerns and they tell me of the way they address these concerns and seek my opinion
of these.
I am kept updated of any attention to her care and cannot speak highly enough of the home and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul W (Son of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite the challenges presented by Coronavirus, the staff at Laurel Dene have gone to great efforts to keep us in touch with our dad via video calls and more recently through a visitor pod where we can see and speak to Dad in a controlled environment with no direct contact. All staff are always polite
and courteous and look after Dad well. They answer any questions we have in a timely fashion and keep us updated. They also send regular photos of Dad enjoying himself. Overall an excellent home and service. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia R (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased that we found Laurel Dene first, everyone has been fantastic, patient and accommodating. The staff have bent over backwards to ensure my dad has settled in. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Son of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All though only allowed pod visits at present, these are always well organised. The pod is sanitised between visits. The staff are always friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E F (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for all the staff. They are kind, caring, efficient and smiling as well as being helpful and cheerful.
The rooms are light, bright and comfortable. It has a peaceful atmosphere and the grounds are lovely. The whole place is clean and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K P (Friend of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and treatment received was of the highest standard. Staff were always kind and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter W (Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the atmosphere of the home and the way I am cared for each day. The management team are very kind and helpful at all times and my carers meet all my needs. Everything is done with a caring attitude. I would certainly recommend Laurel Dene

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley T (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having initially thought my mother's stay at Laurel Dene would be for a few weeks, she has now been a resident for two years. My first impression of a welcoming atmosphere, which was open, honest and unguarded has remained. I received invaluable advice and support from the home's management during the
stressful, initial period. I have been impressed by the carer's compassion and good humour, the energy and enthusiasm of the entertainment team and the personal knowledge of residents by all staff. Mum's mantra was once, 'I don't want to be 90!!'. She is now, very much, looking forward to her 90th celebrations amongst her friends at Laurel Dene and with family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean H (Respite Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a complex foot operation, I am having four weeks in plaster unable to use my right leg. As I am 79 and live alone I decided to move into Laurel Dene for the first two weeks. It was the perfect choice. I had a pleasant room overlooking the garden, the food was plentiful and good and the care
exemplary. I was warmly welcomed and every member of staff was kind, caring, empathetic and efficient. Nothing was too much trouble. I cannot recommend Laurel Dene highly enough and, if I need care in the future, I shall certainly return.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The general standard of care was good but there were issues with clothing lost and not laundered in time. Also, wrong clothing put in the room. Dad stated that he enjoyed the food.

Reply from Samantha Debenham, Marketing Support Administrator at Laurel Dene

We’re very grateful for your feedback and are delighted with the positive comments and scores for Laurel Dene, particularly for the care and food at the home. In regards to laundry, I do apologise for the issues your father has experienced. I would like to assure you we have looked into this and I’m pleased to say that since your review, we organised further training for the home team on both the labelling machine as well as the process of distributing laundry items once cleaned. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Laurel Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Laurel Dene is calculated as follows: ( (74 Excellents x 5) + (16 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 102 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.204 Points relating to the number of positive Reviews for Laurel Dene is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 8 Positive Reviews ÷ 19.8 = 0.404

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Christine

Christine Fisher

Job Title: Home Manager

I joined Care UK in 2015 as a Night Team Leader, and I worked my way up to Deputy Manager and now Home Manager.


Before Care UK, I worked for another care provider as a Team Leader, but I took a year off when my husband passed away. I wanted to make a fresh start when I came back to work, and I’d heard good things from friends who worked at Care UK homes. Becoming a Home Manager here was the highlight of my career so far.


You need to be caring, understanding and passionate to do this role. Teamwork is also incredibly important. Laurel Dene is a big home and without the help of a great team around me, all working towards the same goal, my job would be impossible.


I look forward to continuing to progress the home forward and improve the lives of all the residents. Spending time with them is my favourite part of each day. They always have interesting stories to tell from their past!


When I’m not at work, I enjoy spending time with my grandchildren – although they love to come into the home and spend time with residents too!


Frequently Asked Questions about Laurel Dene

What types of Care is Laurel Dene registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Laurel Dene have?

There are 99 Single Rooms.

What are the Facilities & Services at Laurel Dene?

Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Laurel Dene to the centre of Hampton?

1.1 mile(s) as the crow flies, distance by road may be significantly further.