Laurel Dene

117 Hampton Road, Hampton TW12 1JQ
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8.8 22 Reviews
  • Laurel Dene, Hampton
At Laurel Dene care home in Hampton, you can expect the best quality care and a warm welcome from a friendly team. The stylish, purpose-built care home provides residential, dementia and nursing care for older people.

Inside, the home offers bright and spacious bedrooms where residents can enjoy some privacy. There are also communal areas including sensory rooms and a cinema.

On warmer days, the attractive gardens are a lovely place to do some gardening or to simply sit and enjoy the sunshine. The home's gardens back onto Bushy Park, once a royal hunting park, and some of the trees in the grounds date back to the time of Henry VIII.

The experienced team supports each resident to live as independently and actively as possible.

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Care Provided by Laurel Dene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment

Good to Know

  • Person in charge
  • Christine Fisher (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (99)
    • Single Rooms with ensuite Wet Room (99)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002

Funding & Fees Guide for Laurel Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,010
    • Self-Funded Residential Dementia Care from £2,100
    • Self-Funded Nursing Care from £2,250
    • RESPITE Self-Funded Residential Care from £2,220
    • RESPITE Self-Funded Residential Dementia Care from £2,310
    • RESPITE Self-Funded Nursing Care from £2,460

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Laurel Dene to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Laurel Dene Reviews (22)

Total of 22, showing 21-22
8.8

Laurel Dene has a Review Score of 8.8 (8.792) out of 10, based on 9 reviews in the last 2 years. Over all time Laurel Dene has 22 reviews.

Overall Experience

  • 14
  • 6
  • 1
  • 1
  • 0

Date Published

22
0
7
9
13

Review from L W (Daughter of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, in general, are excellent, especially regular staff, occasional staff are seen often doing little when they could be engaging with residents. Chairs could be more comfortable i.e some with soft arms for residents who remain in chairs most of the day. Food is very good, drinks should be available
(on side table) to residents at all times. Gardens (which could be beautiful are not kept cut i.e hedges, grass etc. No flowers to speak of. I am very pleased that, at last, Laurel Dene is seeing an improvement in decoration. My mother is in Norton Wing, the wallpaper that has been peeling off the walls for years, has at last been stripped and the walls all painted magnolia looking very much as a hospital. Unfortunately, there doesn't seem to have been any foresight in making the lounge/dining/kitchen look homely. All the walls are painted the one colour and I understand the corridors etc are to be done the same. There is a wood surround in the lounge room, which if it had a colour (burgundy perhaps, which would go with the old curtains that I understand are being re-hung), would make the room more homely and cosy. The hand rails in the corridors also need to be a colour so the clients can see them easily. Being all Magnolia, they get lost and are difficult for some clients to see. The care home should be "home" to the people living there. It should be warm and cosy, this doesn't seem to have been thought about. I would also point out that, out of the lamps in the lounge room, there are four- 2 shade wall lamps of which only 3 of the 8 lights are working and three- 3 shade ceiling lights of which only 4 of the 9 lights are working. On the completion of the work, I trust this will be rectified as the elderly need good lighting. Another matter I would like to bring up is the garden outside Norton Wing (if you can call it a garden, nothing is done to make it attractive, there are no flowers, it is a mess. I do hope you will look at this matter seriously. I have had conversations with a number of clients, family members and staff, we all agree regarding the above. I would appreciate hearing from you at your earliest convenience.

Reply from Samantha Debenham, Marketing Support Administrator at Laurel Dene

We’re grateful for your feedback and are delighted with the positive comments and scores for the team at the home, as well as the food and activities at Laurel Dene. In regards to the décor, we are working hard on a project to update the interiors at the home and as well as those that have already been actioned, there will be further exciting changes in the near future – of course, if you have any suggestions or requests then just let us know and we’ll do our best to meet them. I would also like to assure you that the dado rail in the Norton suite is being painted shortly (residents are having a meeting this week to decide colour schemes), and the garden area is in the process of being updated too with new plants, pots and a new set of garden furniture to arrive soon. In regards to lighting, unfortunately this was due to a major fault – our electrical contractors visited Laurel Dene as soon as possible to rectify this and I’m happy to say that all lights are now working. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.


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Treated with Dignity

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Review from Georgina B (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother receives is excellent, not enough praise is given to carers. My mother is so happy and settled here. She has kind staff, a lovely bright unit (tudor) and nothing seems to be too much when she asks for help. A great group of people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Laurel Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Laurel Dene is calculated as follows: ( (74 Excellents x 5) + (16 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 102 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.204 Points relating to the number of positive Reviews for Laurel Dene is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 8 Positive Reviews ÷ 19.8 = 0.404

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Christine

Christine Fisher

Job Title: Home Manager

I joined Care UK in 2015 as a Night Team Leader, and I worked my way up to Deputy Manager and now Home Manager.


Before Care UK, I worked for another care provider as a Team Leader, but I took a year off when my husband passed away. I wanted to make a fresh start when I came back to work, and I’d heard good things from friends who worked at Care UK homes. Becoming a Home Manager here was the highlight of my career so far.


You need to be caring, understanding and passionate to do this role. Teamwork is also incredibly important. Laurel Dene is a big home and without the help of a great team around me, all working towards the same goal, my job would be impossible.


I look forward to continuing to progress the home forward and improve the lives of all the residents. Spending time with them is my favourite part of each day. They always have interesting stories to tell from their past!


When I’m not at work, I enjoy spending time with my grandchildren – although they love to come into the home and spend time with residents too!